Alex Hernandez is the best! I had a broken side mirror that needed an emergency repair since we have an upcoming MVA Drivers Test. He was very professional and helpful despite the fact that he was scheduled to close at 1pm on Mothers Day and I showed up at 1. He reconstructed the mirror and was able to use his know how to reassemble the mirror so that I could safely drive my car. I highly recommend New Impressions. He truly helped make my Mothers Day!

I got a nail in my tire on Sunday today. It is an emergency. All auto shops in this area closed. I called New Impressions and Alex took care of my car very fast and professionally. This place opens on Sunday. It is really good.

These guys very quick and professional in the job and I would come back to get work done.

The best body shop ever, Alex is amazing from day 1 to me picking up my car he was amazing. He extremely helpful and amazing with customer service, I would highly recommend this body shop.

They did a great job on my car.!!!

Good people, good service

I love this place, especially Alex is a very friendly person. He is very honest about the repairs. I would definitely recommend this place to my friends and family.

Friendly people

Ive been getting my vehicles fixed at new Impressions for many years and counting. The customer care is extravagant also reasonable pricing and 100% customer satisfaction guarantee. To anyone having trouble with their vehicle I strongly recommend new impressions.

I recommend this collusion center for anyone. They help me get my car done successfully and customer service was excellent. Definitely coming back again for the future

I Do Not Recommend this collision shop to anyone.My Experience at this shop:I took my 2010 Ford Explorer which I have recently purchased in March of this year 2016.Due to an accident in which occurred earlier this month in October, I took my vehicle to get repairs done at New Impressions Collision Center.Keep in mind that I have just bought this SUV from the Lexus dealer. The SUV had no prior damages when I bought it, but as a result of this accident damages were very obvious, since the main point of impact was to the right front lower end of the vehicle. The front bumper was split at the corner along with other parts like the splash shield, Radiator, Rt Front Wheel etc...When I took my vehicle into this shop I spoke to the Alex Hernandez (owner) of the shop with respect to the damages that were sustained. I mentioned to him all the details as to how the accident happened so that he had a better understanding as to what measures he needed to take in order to re-establish the integrity of my vehicle, as well as providing him with my Insurance information.After repairs were supposedly completed by New Impressions Collision Center, Alex the (Owner) called me to let me know that my vehicle was 100% complete. I returned my rental vehicle and picked my SUV from the shop.When I drove my SUV off the shops lot, I felt a serious vibration as I begun to increase the speed. When I came to a complete stop at the light down the street from the shop, I also noticed a bad odor which seemed to smell like Radiator fluid coming inside the vehicle. I immediately gave the shop a call to explain my concerns but since it was late in the evening the shop had closed and I had no other option than to just take my vehicle back home that evening.The following day I contact Alex the (Owner) to explain the situation at hand and he just kept leading me to speak with my insurance agent at Allstate refusing to take care of his absolute poor workmanship.I felt Very Frustrated that the owner kept sending me to speak with my insurance agent at Allstate as if it was their fault. After reaching out to my agent, I explain the situation and I asked him what I should do in this case and he stated to me that Allstate had not performed any of the workmanship and their for the shop had the responsibility of taking care of the situation.Unfortunately the owner did not want to continue with any repairs due to his POOR WORKMANSHIP and advised me to hire an attorney because he was not going to take care of the problem.Ladies and Gentleman you have been advised, KEEP AWAY from this shop unless you want to find yourself in the same situation.Unfortunately I have to Rate this business with 1 star, if it was possible I would give this shop NO STARS AT ALL for their despicable service.

I love love love New Impressions Car Shop. Customer Service is awesome as well the work thats provided on my vehicle.. I live in SE DC and I come ALL the way to Gaithersburg to have my car serviced. I will never go anywhere else.

THE WORST EXPERIENCE I EVER HAD. I highly recommend that you go somewhere else.I have a 2004 Infiniti G35x. I was parked on a side of a street and a Uhaul truck clipped the front. A friend told me about this place. So I talked to the owner and he said that he would work something out and have it where I would be able to keep some of the money and have the car fixed.At the moment I was 18. He took advantage of me because he had done the worst job possible. (thankfully there wasnt anything wrong with the engine) He put a different year bumper on my car, cut the bumper to fit, there are gaps all over the front, the hood scratches the bumper every time I open and close it, and to top it off, THE PAINT IS PEELING. The paint is the worst part. it was half sanded so you can already imagine how bad that would look. there were bumps on the paint and the paints clearcoat is basically gone.All in all, I regret going there. I dont want anyone else to have to have the same experience. I didnt end up getting money. As soon as he got his check he stopped responding. now, I have to get a new bumper and I have to repaint it.

100 % ok

I asked two employees a question and they were very rude to me, I really dont recommend it

Very good service