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Hanagans
465 E Diamond Ave, Gaithersburg, MD 20877, United States
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Hanagans

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We
Review №1

Kevin at Hanagans went above and beyond to help me out of a very tight spot. It was a super busy time, just a few days prior to the 4th of July (2021) holiday when everyone is trying to get auto repairs completed and he was very busy. The night before I was set to leave on a vacation/roadtrip, I noticed a nail in my tire near the sidewall & tread. I pulled the nail and the tire proceeded to go flat. I frantically started calling places in the morning, looking to find the exact tire that I needed. I was able to locate the tire at a warehouse/distribution center and they referred me to Hanagans for the repair. Long story short, I was willing to go pick up the tire and bring it to the shop myself to expedite leaving on vacation. Kevin communicated several times and ensured the physical tire was available, allowed me to get the tire from the distributor and purchase the installation along with the tire all in one shot. He made a special exception for me, and even told me to call him back 15 mins. before I arrived so they were set to take my vehicle and get me back on the road ASAP. I really appreciated the incredible customer service for someone hed never met, and the very personalized and gracious way they listened to my situation and helped me out in a real jam. I would highly recommend Hanagans and will definitely recommend them to friends and family.

Jo
Review №2

Ive brought my car here 3 times now. The second time I had some service performed, and they made a minor mistake that made it sound like something had gone wrong in the suspension. I brought it in for them to check out expecting a bill somewhere between 350 and 2000 but they called me up and let me know that it was an error on their end from previous service. They absolutely could have hid the error. They could have told me I needed bearings or the cv boot replaced and I would have taken them at their word.Instead of doing that, they owned up to the (very minor) mistake, apologized and did not try to charge me any sort of diagnostic fee. Ive had some real junkers in the past, so Ive been to a lot of mechanics, and Ive had a lot of mechanics try to take every penny they could recommending service I did not need. Hanagans had every chance to do that this time, and instead they owned up and apologized. A little bit of time spent dropping off and picking up my car is a cheap price to pay in exchange for knowing that I can trust this shop to do right by their customers.The prices are fair, and theyre explicitly clear with that they intend to do. Theyre happy to answer questions if youre not sure about a decision. I could only recommend coming here if you have the choice.

An
Review №3

First time customer. After seeing their reviews. I called up Hanagans to get a tire quote. The specific tires I wanted were scarce in in supply nationally, but they got them in within 48 hours, had me out the door in 35 mins, and with detailed communication throughout - all at a fair price. I wish I knew about them sooner! To boot, everyone from the techs, service advisor, and owner were incredibly friendly - a rarity these days. Highly recommended!

Br
Review №4

Hanagans is the real deal. I found them in 2015 because of all the amazing online reviews and they didnt disappoint. I have no doubt theyre 100% honest. I take my car to them for everything. I refer them to everyone I know.

Br
Review №5

Tim was very helpful with helping me choose the right tire so I could get the best bang for my buck and its within walking distance if I ever need to drop our cars off so thats a plus! Overall, solid crew and I think I can say my wife and I will be sending our vehicles there for service if need be. We all now honest and solid mechanics are hard to come by so very much appreciated Hanagans.

Ze
Review №6

I have known the owner for a long time I have made me many jobs and they are excellent people quality

Ga
Review №7

Awesome place, super friendly and great prices

Al
Review №8

This place is awesome, the guys are very knowledgeable and really work with you.

El
Review №9

Very Profesional service. Its my second time and like the first time, very pleased. Thank you guys!

F
Review №10

I got all four tires replaced by this shop. They are honest, and provide a reasonable price, good customer service, and a professional job. Kevin and his crews are HIGHLY RECOMMENDED!

Mi
Review №11

Great service and excellent input on tires for two different vehicles. Thanks Tim!

Je
Review №12

They do tires and they give good prices

H
Review №13

Great auto shop! Friendly service and best prices on tires.

se
Review №14

Great honest people and amazing service. Transparency and affordability is all you ask for during these hard times. I’m going to them for now on when I’m in town.

Mi
Review №15

From the initial phone call to leaving the shop these guys are as knowledgeable and professional as they come. A family run business who treat the customer the way they should be. I will never go to another place for tire work. These guys are the absolute best!!! 4 new tires on my car today in about an hour, they look great, ride perfect and I couldnt be happier with my entire experience at Hanagans!! Thanks Guys!!

Be
Review №16

Amazing place that helped me get a new tire on my 09 Honda Fit in under an hour. From walking in to filling out forms and paying, it was a pleasant experience.They ordered my tire from their warehouse and it was delivered faster than I expected.I work on a jobsite nearby and its roughly an hour away from where I live, however I will be traveling back whenever I need another tire!Cant recommend these guys enough.

Gr
Review №17

Been using Hanagans for all my tire needs for a few years. This time the friendly and professional Kevin and Tim gave me an excellent price on the DWS 06 tires and install. The whole process was simple and hassle free. 10/10

Mi
Review №18

I like to support local businesses with reasonable prices. Two thumbs up!

Am
Review №19

We were visiting Arlington area from out of town when we had a busted tire. The staff was very friendly and knowledgeable. They quickly found and ordered our tire and had it next day. The service was great! They were clean and efficient. Highly recommend for your auto needs!

Ga
Review №20

Good prices on tires and service was fast. Never have to worry about quality of work or product. They dont try to over sell, fair and honest estimates. I highly recommend Hanagans been a customer for over 30 years.

Me
Review №21

FINALLY I have found a shop that I can trust! Living close to the shop, I kind of stumbled on them because they are walking distance, but now I am a customer no matter where Ill live. As a single female, I feel as though many mechanics/auto shops would take advantage of me, thinking that I was unfamiliar with cars, costs, etc. Every guy that I have ever dealt with at Hanagans has been friendly, explains the issue(s), and very considerate of price, providing low cost - high cost options. I feel as though they are incredibly fair and truly look out for me, their customer. Thanks so much fellas!

Mi
Review №22

Excellent customer service. Excellent vehicle service department.By far the best shop I have ever taken a vehicle to. Looking forward to future business with them.

St
Review №23

If you live within a 50 mile radius you really should consider getting your next set of tires here. Seriously top notch and friendly customer service, competitive prices, and competent technicians/mechanics. What more could you want from a locally owned/independent shop?? Highly recommended!

Ar
Review №24

Stopped the morning after my car was dropped off with a flat...both Tim and Frank were honest, provided great information and very helpful. Tire was replaced with 30 minutes. I will definitely be back for any future car needs. Highly recommended

Di
Review №25

I highly recommend Hanagans. They are a Father and Son operation. They fair and honest. The work is very good. They fixed the problem of my 2007 Sienna minivan. Lights on the dashboard, transaction off, check engine light and something else wouldnt go off. Took it to the dealer. They said I had to replace the computer module unit. They didnt recommend it for this Old of a vehicle. Took it to Hanagans for an oil change. Told them of the problem. They sent it to their shop in Rockville. It turned out that the water pump had to be replaced. It was expensive but ever since then I have not seen those lights come on and stay on. Knock on wood. Its been almost a year since it got fixed.

Di
Review №26

The people at hanagan’s were great!! So friendly. I called around to multiple tire stores and they were also the cheapest! Definitely going back there and recommending them to everyone I know! I was in and out of there in less than an hour!

Wh
Review №27

The best service i have ever had. The guys are friendly and they are quick. It definitely wont be my last time going to this place. Prices are pretty good as well. If it beats Walmart prices you have a winner.

EM
Review №28

Excellent service. Everywhere that I went did not have a machine to handle my 20 inch wheel. These guys did. The tire had to be taken of the wheel, wheel cleaned and tire placed back on with seal. Another place did have the machine. Mr Tire quoted me a price that was double the price at Hanagans. Glad that I had the work done here.

Be
Review №29

The staff was polite professional and honest. I brought my car in for an issue with the AC. They told me they couldnt find the problem and didnt charge me anything. I have been here before and their service is consistently great. I will recommend them to friends and family.

La
Review №30

I had a flat this morning and really needed it fixed asap - plus I needed new tires before the winter anyway. I called several different shops in town and none of them had the size I needed in stock. These guys not only had exactly what I needed, but it was at a very affordable price, and I was in and out of there with 4 new tires in about 30 minutes. Great customer service, and extremely convenient. Would definitely recommend.

Mu
Review №31

This was the single best experience Ive had with any car repair in a long time. Staff are honest, courteous, and professional.12/4/20: Been coming here for years now. Still the best shop Ive been to.

Fe
Review №32

You probably wont get better customer service and price than this small family operated place thats been around for a long time. I love supporting local businesses that still value personal relationships, honesty, respect and genuineness. This place has it and if youre fortunate enough to deal directly with Kevin Hanagan, your experience will be even better.

To
Review №33

My tires were about $15 more but was happy to pay it because the responsiveness when I was shopping around and the courteous efficient service was well worth it. I might have saved some money but it would have taken 4 days longer at NTB or Merchants and would have had to wait for hours. And I wouldnt trust the workmanship like I do at Hanagans. I had to bring the 8 mos old dog with me. They were very understanding about Riley licking them repeatedly when they all came to say hi to him.

Ma
Review №34

I do most of my vehicle service & maintenance myself. But for tires, alignments, or any service beyond my capability Ive been bringing my PU truck to Hanagans for a bunch of years now. Service has always been reasonably priced, prompt, and Ive always left happy.

Br
Review №35

Great service. Very reasonable prices. Theyre EXTREMELY responsive to calls and emails.

up
Review №36

Five star service!!! When most places rejected my truck due to 2.5 leveling kit, 33 inch tires, and 2 inch wheel spacers, they took my truck and did a perfect wheel alignment job. They were upfront about the pricing due to excessive labor and it was very reasonable. Got a customer for life!!!

Pa
Review №37

Very good workshop. It is located a bit off the center of town but definitely worth driving to. I had an issue with broken metal valve and I received a professional advice and a quick solution.Polecam ten warsztat wszystkim odwiedzającym okolicę, którzy poszukują profesjonalnej usługi.

Ro
Review №38

Great prices.They really help me out. I need snow tires for my pick up truck and they fine what I was looking for.Hanagans is one of the most important tire dealer in this area.

Ch
Review №39

Great service very friendly.

Ce
Review №40

A bit of an awkward location. Guys were amazing. They showed me exactly what needed to be done and why. They were beyond accommodating, even called and set me up at the other location to get me taken care of sooner and closer to home!

St
Review №41

The guys here were knowledgeable, made sure I understood what was going on and were excellent!! Highly recommend them and I know I will be back.

Ra
Review №42

Hands down, the best automotive experience Ive ever had. The customer service was excellent; they showed me all of my options, answered all of my questions, and were never pushy. The work was very good and guaranteed. I highly recommend them.

Az
Review №43

I arrived here with a flat tire and 4 sets of new wheels.Andy helped me with my required services.Quote was:Fixing flat tire - $30.00Putting 4 tires on the car @$10.00 each - $40.00My total for the day was $70.00Well, I am from NYC and in MD, this is my first tire place that i have visited. Thats why I can not compare the price with any other nearby shops, and it would not be fair to compare their price to NYC shops.End of the story: I was happy at end of the day, Andy was honest and upfront with the price. In the area if i have togo to any other tire shop, i will visit them.

Jo
Review №44

Best place to get tires in Maryland. Good old fashioned honest service. Kevin, Andy and Casey know what they are doing

Je
Review №45

After 3 trips in 1 month to tires plus (they installed wrong 3 times causing flats) i found hanagans. The staff is super friendly and knowledgable. Helped me out and got me back on the road within 40 minutes. The only place you should go for tires. Can not recommend this place enough.

Er
Review №46

The guys are extremely knowledgeable, and the customer service is stellar. As long as I drive a car these guys will be the ones taking care of the tires

Ju
Review №47

Knowledgeable staff and not a corporate chain. Great place to get your car worked on.

Jp
Review №48

Kevin Hanagan and his colleagues are the real deal. They are simply AMAZING. After my horrible experience with another shop (in my review), I took my car to Hanagan and within 2 minutes Mr. Richardson at the Front Desk asked me a few questions, went outside, and brought my flat tire into the shop. Less than 10 minutes later, I was asked to go into the shop for the technician to explain and go over what he speculated could be the problem, but with assurance that he’ll continue to look over the tire to see if he can really pinpoint the reason why it kept loosing air. Not once did any of these gentlemen bad mouth or say anything wrong about the other competitor who clearly doesn’t know what they were doing which tells me that they are upstanding people that value honesty, transparency, communication, and overall treat people with respect and dignity.Within 30 minutes after being seated in the waiting room, they were able to pinpoint and found out the problem with the tire...a small nail that broke off from the outside and embedded in the interior of the tire! It was very difficult to see from the outside and especially to the naked eyes. However because they’re old school and care about the quality of their work and the lives of those that frequents their shop, the technician took the time to run a rag on the inside of the tire with his hand, after checking and rechecking for the possible culprit.I will now be bringing all my cars to Mr. Hanagan’s shop going forward.If you are looking for a great and honest shop, I highly recommend Mr. Hanagan and his awesome people.

Jo
Review №49

Great service. Reliable. Affordable prices. Good Inventory.

Da
Review №50

Good work And faster

Bi
Review №51

Kevin and Tim go above and beyond to take care of customers. I have been a customer for more than ten years; wouldnt go anywhere else for tires.

Pa
Review №52

Hannagans may not always be the cheapest and certainly isnt the largest, but if youre looking for an honest old school mechanic you owe it to yourself to take you car to them at least once.There is nobody else in the area that even comes close to the level of customer service these guys provide; I was treated like family from the second I picked up the phone.

A
Review №53

Good team. Honest and works fast. Good place to get new tires.

El
Review №54

Great service

Da
Review №55

Always treated right from the first time I went there. Walk in service had my oil change done quickly and got a outstanding quote on tires.

Gl
Review №56

Best guys in the world....friendly, affordable, great service. My car and I love them.

fa
Review №57

Where you can go for a helping hand and great auto repair work.

th
Review №58

Small shop, but big savings with a very knowledgeable staff who always provide quick service @ good prices...

Al
Review №59

Excellent service. Very fast, good and most important, excellent price.!!People very friendly and I would recomend this place to everybody.

Je
Review №60

Always a pleasure doing business here and supporting an independent local business!

Ja
Review №61

Great customer service, very helpful staff that takes the time to explain everything and help you, nothing bad to say will definitely use them again and recommend

Dw
Review №62

Honest guys, I have trusted them for 25 years.

Ma
Review №63

Tires 24 hrs

An
Review №64

Friendly service, work with you with manufacturer deals.

da
Review №65

Great place good tires prices

St
Review №66

As always, excellent service and always courteous.

Da
Review №67

Friendly, knowledgeable, & they do good work!

Je
Review №68

Great Service. Great Price

Ki
Review №69

They were friendly, polite, efficient and helpful.

Ma
Review №70

Every time I called to inquire about a tire, I was either placed on hold with out speaking to me, or I was told to hold and didnt let me speak at all...waited for 5+ min on hold... called different days and different times! Rude phone service!

Da
Review №71

Quality work at a fair price.

Al
Review №72

Excellent service, and very nice guys!

To
Review №73

Got a flat tire on 95, after checking with another place which told me a couple days to get it, i stopped her. Arrived at 8am and was back driving at 8:45 even with them having to get the tire from a warehouse in germantown

Ca
Review №74

Best friendly good service

C
Review №75

Great service.

Fr
Review №76

Quality people and service.

Ja
Review №77

The only shop I would trust with my car. They take pride in their work and care for your car.

Ma
Review №78

Friendly and fast service

Mo
Review №79

Best tires service in MD

Ri
Review №80

Tires service and more

Co
Review №81

Honest, good, fast, reliable work.

an
Review №82

Friendly, trustworthy, knowledgeable, and fast.

An
Review №83

The best

Na
Review №84

Not good

Da
Review №85

Great place

LE
Review №86

I like

Gu
Review №87

Work was fast

Information
15 Photos
87 Comments
4.9 Rating
  • Address:465 E Diamond Ave, Gaithersburg, MD 20877, United States
  • Site:http://hanagans.com/
  • Phone:+1 301-948-4466
Categories
  • Tire shop
  • Auto parts store
  • Auto repair shop
  • Brake shop
  • Electronics store
  • Oil change service
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–12pm
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
Payments
  • Debit cards:Yes
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