Chris was super helpful in getting his what we need, even going as far as to search different stores for it and getting it to us as soon as possible. Will definitely be recommending to everyone possible and cannot wait to see what the future holds. If I could give more than five starts I definitely would. 10/10 will be back again 🙂

They are great! also have great prices great people and great help! We couldnt ask for a better place to get our furniture!!!! They are awesome they also work with you when your at your worst moments in time and are very understanding!!!!

Tabby is great walk in the store to a beautiful smile kind friendly service and goes above and beyond for excellent customer service would recomend people visit the store

I had gotten a refrigerator from the Gadsden,Al location around October 2020. I had gone in at said location in February 2021 to make the last payment and they told me that they will send me a certificate of ownership but I have yet to receive it. They keep calling me about a payment is still owed there is no payment due because I finished paying it off. The representatives have said they will talk to the manager David because they put in my last payment incorrectly. It has been well past overdue that they get this issue fixed and seems like they can’t. Now I can understand them constantly calling me about a late payment if I still owed payments but I do not. It’s gotten to the point that they have started calling my daughter as well asking about my late payment. It’s unprofessional that they haven’t fixed a mistake that they made and that Mr. David hasn’t tried fixing the issue in a timely manner.

Highly recommended!! Laid back environment to buy all your home needs & lovely staff!!!!😇❤️

The experience was great excellent customer service

Very helpful and respected!

Awesome team and friendly as well!

They don’t care for you unprofessional they have idiots running the place

I seriously DO NOT recommend this place! We were renting a mattress from them. I had to call them back and request a new box spring because the delivery guys messed it up. No big deal until the employees on the phone got really rude! They eventually brought it at 7 at night. They put it up and I am laying on it. In less than 24 hours I had welps on my arms back and other body parts. We called and had them check it out and sure enough I had to get another mattress. I had to wait two days for the new mattress. New mattress comes it is NOTHING like the one I am supposed to be paying for! They were absolutely rude. They dont clean their mattresses either. If youre thinking of using this place, DONT. Just go to Aarons

Im being very kind and generous by giving buddies a 1-star. not only did they deliver a mattress that had bugs in it that bit both my kids but they came out replace the mattress with a much cheaper mattress and I was not satisfied when Im paying for a pillow top. Now Im having them come pick up their bug infested mattress and we have already overpaid and they refused to give us our money back so I guess they are going to pocket our money. I would NOT suggest buying anything from buddies, they are extremely crooked and they have bugs imbedded in their mattress.... THANKS KYLE FOR SCREWING OVER YOUR CUSTOMERS!!!

If I could give less than 1 star I would the people are very rude. We rented a chest freezer from them and had to call them to come out and get it because it is infested with roaches. All they could say was we will come get it but its not our problem it was infested with roaches. DO NOT RECOMMEND ANYONE TO RENT FROM THEM EVER

Doubled the price without telling me.

I bought a LR set in April Was told my 1st payment would be due in June. I have been called twice and told my payment is due. Also had a torn area on one piece and when I called the lady said she would get with the manager and call me about it Said “we will make it right”. So still haven’t heard a word from anyone. I did pay my payment even though I was told it would be June but these people callin for my payment a month early. Won’t ever recommend buying here and I will never again myself

Tabby is awesome!

We rented a television, 2 recliners, a fridge, and washer from them. The fridge, washer, and recliners we returned because it was much more cheaper at Aarons. I then didnt need the television anymore because Im a single mom and was trying to cut corners with bills. My Mother took the tv back because I was working. They were rude to her, accused her of stealing a remote and cord. This one girl Megan was always calling me reminding me I had a payment as if I didnt know it. I will not be going back to them again.

They drafted a payment from my bank account I did not authorized and when I called about it, they said I signed papers stating I could. I DID NOT! When I missed a payment and called them, they cussed me. Very unprofessional and rude. If I didnt need my appliance at this moment I would definitely have them come pick it up. I will never do business with them again and I WILL advice others not to as well. Stay away from this company!!!

The black guy is really rude. He tried to force his self in my apartment. Ive filed a police report not to mention they keep taking money from my account before my due date dont get me started on the management. Store needs to officially be closed down

Trhey keep messing with my BANK account without me authorizing it. I even signed a piece of paper saying that they will not with draw anything from it, but literally they keep continuing doing it. Even gave them the benefit of the doubt and thought it was just with the old manager, but nope. It continues with the new manager.Ive called FIVE times to get my due date changed to Mondays and they always, okay maam its changed.But they never change it.I will never buy anything from them again.

Just got my new riding lawn mower at Buddys in Gadsden,ALthe sales person Justin was great he helped me fill out my order form and he delivered my mower the same day.

So helpful!! From the office to delivery they’ve gone above and beyond. I can’t say enough how grateful I am.

From the very beginning Justin the manager has lied to me about several different things, amount of monthly payment, the actual product, and having it in stock (just off truck, still in plastic).Will be going somewhere else as soon as i find the product i originally wanted. How is it ok for the employees to give a review of this business? How is it ok for the managet to lie to your face multiple time, accuse you of being a bully, and call you when store isnt open? I will be turning this over to my lawyer and BETTER BUSINESS BUREAU

I went into the Buddys store in Gadsden because my lawn mower went out, Buddys had brand new riding mowers in stock, I put my first month payment down and they delivered it the same day, very friendly staff, i will be telling all of my family and friends to shop there, thanks guys!

Awesome visit today with JUSTIN AND ARRON GREAT GUYS IM USUALLY A RENTACENTER PERSON BUT THE EXCEPTIONAL SERVICE HERE TODAY HAS WON ME OVER THANKS GUYS

Great customer service. respectful in your home and always willing to help you out.

Great place and people they went above and beyond to help to help us out before Thanksgiving.

Awesome staff at the buddys in gadsden, I lost my job and i thought i would have to return my stuff, instead the manager Tim helped me out and pushed my due date a few weeks to keep me on track, thank you guys your amazing.

Great staff, they go above and beyond to help you find what your looking for, when i pay this off ill be back to buy more stuff.

I have a account with the Buddys in gadsden and i got a few weeks behind on my payment do to being sick and couldnt work, went into the store expecting them to want to return my stuff, but they sat down with me and explained they are there to help and that i should have called them sooner to stay in the loop, they gave me a extenion on my late payments and i just had to pay back up to my next pay day, Thanks to Tim i now still have my furniture and im paid up to date, thanks

This store has became a nightmare! In the process of getting a new home, we wanted new furniture as well. Well after shopping around we decided to go eith Buddys in Gadsden. We received a sectional mattress set and tv. We loved the furniture until literally waking up realizing we have BED BUGS! Never had the issue in our life. I immediately had my house serviced to get control pf the issue and contacted the store. Only to recieve horrible customer service. The store refused to do anything about the issue, quit returning my calls, stuck me with the bill of the furniture, and the exterminator expense. Not to mention having to replace the furniture. I must say im very unhappy as a Buddys Customer!

Literally the WORST place to get anything !!! Tim is very disrespectful and rude. I needed a new bed because mine was scratched keep in mind not from me and this man cussed at me and everything. He is THE WORST manager I have seen there!!!

At first buddys was great. I was on auto pay so no problems. That included insurance on my couch. It got ripped so i made a claim, waited n waited, finally let management know not to debit me til my couch was fixed. Seemed not to be a problem. 2 months later the couch gets fixed, so lets pay again. ( agreement between myself & management) now comes pay off time. Call one employee my pay off is beginning price,then w another it was 800, then finally upper management says 213.00 sounds better ive AUTOMATIC paid for a year now. Go in pay off in full n 2 weeks later get a certified letter from their affiliated law firm that i have to return MY property. Needless to say i dont have to bc its paid but these last fee months n last few payments have been really difficult with them. N management has changed at least 3 times since my initial purchase to where no1 knows whos who or whats going on. I would really need something to purchase through them again, unfortunately. Oh n while we are at it, jus another example of no1 knowing whats going on. I walk in to pay off knowing the amount, i ask the associate whats my pay off price, he comes at me with 1059.00, where do they get these numbers for real. Not ONE employee knew my actual pay off, but i had the letter so i did. Jus another example of them jus throwing something out. If need be to deal w them id deal w n ask to speak to management ONLY. Having so many different prices thrown at me every time i asked was making me nervous on are they pocketing my money? Or trying to.

They are a bunch of liars and theif’s they took money out of my account even after there stuff was returned and continue to lie about refunding there employees and management call and cuss at you both over the phone and in person they never give you a straight answer to anything Don’t Do Business There Ever

Rude and instead of calling u back after few months of u paying off a dryer !!! Wanted twin beds did it online instead of them calling and saying why I couldn’t get them they just ignore my order she told me what I needed I call back told her I got it then she says in rude way well we don’t have twin beds and we done already shipped orders so basically u ignored my order from last week to give to some one else but can’t make another order ???

Constant harrasment

RUN AWAY HORRIBLE HORRIBLE STAFF & HARASSING PHONE CALLS !!!

Poor customer service and no respect for your home.