TL;DR Went to Costco. Costco uses Monarch for Lennox. Bought a Monarch brand HVAC system (ducts, condenser, evaporator, heat exchanger). Great warrantee (10 yr parts, 10 yr compressor, 20yr heat exchanger, 1 year labor, 3 years preventive maintenance) 4 day turnaround from purchase to install. 5.5 hour install. Very clean and professional. You dont have to go through Costco to use Monarch.Monarch is the company contracted through Costco for HVAC services in the Central Valley from Bakersfield up to Merced extending out to SLO. They are the company that is used at the Lennox kiosk in the store. You dont have to go through Costco to use Monarch. The longest wait I had was getting the home inspection (3 weeks).The home inspection was completed by Brent. Brent did a thorough inspection of my condenser (outside) unit, registers (vents), intakes, evaporator, heat exchanger (furnace), and delivery system (ducting). Having been a HVAC tech in a past life, I had an idea of what needed to be done, but I didnt have the tools or manpower. So, I was curious to see what Brent was going to say and/or upsell since I had already conducted my own inspection.I was pleasantly surprised that Brent hit all the major areas and took pictures of the areas that I missed. My HVAC system was over 20 years old. My ducting had holes in it from other techs (electricians, cable techs, solar, whoever was in the attic) that got a little hot and created their own vent but didnt patch it up. Not only that, but there were parts where the ducts had pulled away from the joints, so there were plenty of inefficiencies. I wasnt getting between 25%-35% of the air that was supposed to be delivered to the inside of my home. Instead, I was cooling/heating my attic.When we went over the cost of a new unit, I was really surprised that Monarchs own brand was much more affordable. Its not some foreign made product, but an American made product with a great warrantee:- AC: 10 year parts and 10 year compressor- Heat: 10 year parts and 20 year heat exchanger- All: 1 year labor, plus 3 years maintenanceI decided to purchase the system that day.The system I purchased improved my units efficiency from a 5 ton 10 SEER to a 5 ton 16 SEER which should save me about 38% in energy costs.Install occurred 4 days after inspection and purchase. Install began at 7:15 AM and was completed at 12:45 PM. A total of 8 techs worked on my install. Tarps were laid throughout the house and at least three people carried large items (two carry, one guide) to ensure no walls were hit or nothing else damaged.After installation, airflow as noticeably better and operation of the system noticeably quieter. It remains to be seen how much more energy efficient the system will be.

Had monarch come out because our AC was not cooling. Was told that we have a small leak in a coil and given a quote to have a stop leak put in and was told we needed 3 lb of refrigerant replaced . Given a quote of $800. the technician went up supposedly put the stop leak in and 3 lb of refrigerant in. Was told we would have a check up in a month to make sure levels were staying even and that we should be good. Well turns out we WERE NOT GOOD!!!!! 2 hours later our house was registering at 89° we called monarch back to have them come out and check what was going on... two HOT days later new tech comes out and explains to us that the real leak is somewhere else and not in the coil where the first technician told us we should get the fix it leak. So we were charged for a fix it leak in the coil that was not needed charged to have refrigerant put in that obviously LEAKED right back out because the correct leak was not patched. So we pretty much paid $800 to fix something that didnt need to be fixed and charge for refrigerant that was going to come right back out.... NO LOSS TO THEM just profit to be made. Given a new quote or $1,500 and told we would be given a $300 credit for our inconvenience. When I nervously explain to them, how could we possibly volunteer $1,500 with a chance that the same thing could happen again....I was hung up on and Monarch refused to work with us. This company totally praise on the customer knowing youre at their Mercy and that you are desperate to have your AC working in over 100° weather. Had no concern with us as customers only worried about the profits they could make.Well I guess SMALL CLAIMS COURT HERE WE COME!!!!

Very positive experience! Your flexible scheduling policy allowed me to go about my day without feeling like I had to wait around for a tech to arrive. Tech was very courteous, knowledgeable, and personable. Didn’t feel like he was trying to sell me on anything, just provided an inspection, report of findings, and estimate to address findings. Really appreciate the service Michael provided—we’ve used a few different companies over the years to service out AC. This was the best experience by far. Thank you!

They were ontime and did whole job in 1 day. Included duct and return air upgrades. 106° day and very clean, polite, crew. Very difficult job done professionally and the day after our existing unit went out. Their estimator and work crew deserve best rating available. We are very pleased and thankful.

I would have given a zero star rating but Google requires at least one star on a review. Monarch Home Services doesn’t deserve one star. This company is horrible and do nothing but rip you off. We had them install an HVAC system through Costco Home Services. We received a warranty and a five year service agreement with the install. Every time their service people come out they claim there are parts that are failing or need repair, but none of it is covered under warranty somehow. This started on the first maintenance visit when our unit was less than 6 months old. Today, the technician told my husband that the igniter was failing and needed to be replaced, again claiming the part wasn’t covered under warranty-on a unit that is only about a year old. I called Monarch to complain, and the technician then lied to his office and said he didn’t say the part needed to be replaced, he just recommended that it be cleaned-which is not what he said to my husband. I then spoke with the service manager and told him I wanted the $180 bill written off since the technician lied. He refused and told me he would send me to collections if I didn’t pay the bill. I will be reporting Monarch Home Services to Costco and recommend that they stop using them as a vendor. They are taking advantage of Costco’s good reputation and ripping off Costco’s customers and providing incredibly poor customer service.

Our AC went out during a heat wave in July. It was awful. We’ve never had to use a service before so we just Googled nearby services. Everyone was booked 7-10 days out. We could not wait that long, so a few more calls later, Monarch was able to get us in a day later. They were quick and very efficient. The “I’m on my way text” with an accompanying photo of the tech is a nice touch. Our tech was Carlin and he was very knowledgeable, friendly and took his time to explain the issue. He even stopped by the next day to make sure everything was still working well. We would definitely use Monarch again.

First time required service with this company and Im very satisfied.. Mr Michael Hageman the technician very professional knowledge my concern answer all my questions and let me know what is the best solution to resolve the problem.. Price is very affordable and have a lot of promotion to save money that the good thing highly recommend people......thank you very much monarch home service.

Daniel is very sharp and thorough. I am impressed thus far.

It’s been 22 days Since they dispatch a technician to check my AC system they told me they had to order parts and they were on back order I called them three days in a row. They say they were gonna call me back and never do. I had a missed call from the technician yesterday I called the center back within an hour of the call. They said they were gonna call me back and never did. I am in dialysis patient and I have senior citizens in this house and even my children and at this point I’m frustrated that they keep Ignoring me . The south part is that I even paid a membership with them. Not happy at all with your service

Daniel the tech was outstanding!!! He inspected everything, covered everything, took pictures went above and beyond. Explaining everything so that I understand completely. He save me.time and money.Im a happy customer now.

I called MONARCH for DIAGNOSTIC service. They sent MR. MACARIO RIVERA whom I would consider an asset to the company. He’s very professional, polite and knowledgeable person. He explained vividly/detailed all the things he found out from my attic, the connections, then down to my ground AC unit with attached picture that he took while doing the diagnosis. Me and my husband was very impressed. He did not sell us anything, he just gave us all the options, the possibilities and what to expect in the future Therefore its up to us to decide what to do, to keep our Cooling system running . Looks like to me that Monarch employees and services are the BEST

This company is a rip off!!!!! Misdiagnosed a problem at my house...$$$$$$$$ CHARGED but they didnt fix our problem. Dont let this happen to your family.

The guys were professional, personable and pleasant. The install went well after all expectations were made clear and agreed upon. The unit performs well but it’s only been a few hours. It was a positive experience.

Macario Rivera was professional, nice, and informative. Explained everything including special offers. No pressure up-sale just helpful information. Our system was in perfect working order before his arrival but he alerted us to some potential issues that may need to be taken care of down the road. Thank you monarch home services for your professional and courteous service.

Great customer service from techs Marcario and Brandon. They were respectful of our home and of our time. These two employees are great representatives for the company. Thanks again!

My Technician was Alex, he was very professional, thorough and explained to me in detail his findings so that I was well informed as to the issues and resolution to the condition of my unit.

We had technician Anna Torres, who was very professional and clear about any questions we had about her diagnosis of the problem. After the service and needed repairs she performed on our AC, it is working so great! We would recommend this service to anyone with AC repair needs!

The gentleman, Daniel was very friendly and helpful with are AC cleaning. He let us know what might need done in the near future. Was very timely, and very organized. Well use them in the future. Thank You.

Last week my ac was not working and with this heat it was unbearable to stay home. I’m glad I found monarch home services Daniel went out of his way and beyond.He made it his mission for my family and I, not to go another day without a working ac. He was on time, professional nor did he gave us a sales man vibe whatsoever ever. For any future repairs or maintenance I will now only ask for Daniel to come and service my ac. I highly recommend Daniel from Monarch Home services.

Michael came out and did my summer tune-up. He suggested a new unit (I already knew it was about time). He was very professional and got me all set up with someone to come out the next day and give me an estimate. The next morning, a guys showed up and took a quick look at my system (mind you that all my ducts need to be replaced. Not only are the old and cracked, but theyre also R4) He then sat on my porch, opened his specials book and gave me a choice of 3 specials. All of which did not fit my needs because they included things I already had. He never explained to me why I needed any of the equipment he wanted to sell me. I told him I was not going to pay for things I didnt need. Instead of trying to explain what I needed and take off what I didnt, he offered to cut the price if he only replaced 2 ducts!!! I told him thank you and sent him on his way. I had signed up for Monarchs membership before this visit. I immediately contacted them to cancel. Since then I have emailed, chatted and phoned them to cancel my membership and I am always told someone will get back to me. Today, I stopped anymore payment from my credit card from them. I highly recommend you dont use these guys. They may be a little cheaper than others, but you really dont know what youre paying for. I ended up going with Allbritten.

I definitely recommend Daniel R from Monarch Home Services. On time professional no gimmicks doesn’t give you the run around. Integrity and honesty if this is what you want I highly recommend you ask for him at Monarch.

Our service technician, Raul very polite, well groomed, and very knowledgeable! Serviced our A/C system thoroughly and did a great job!Yes I will use this company again their automated appointment was easy to use !Thank you great service.

Alex, was very professional and did a thorough job. He showed me before during and after pictures of the coils he cleaned, it was a big difference. Very personable and polite guy.

My AC unit went out on what is expected to be record-breaking temperatures this week. I called monarch home services expecting to hear that it would be days or weeks before they could send someone out because they wwere swamped. To my surprise they said they would have someone out today and to go about my business and they would let me know ahead of time when they would be arriving. Let me just say to make a long story short that Daniel R. arrived and from the moment he greeted me to the time he walked out the door he was nothing but professional, courteous, knowledgeable and explained everything to me. Thanks for being my hero Daniel R!

Derrick the technician was awesome. Professional, friendly, very helpful. Would recommend Monarch to all our family & friends.

I’d just like to say I’m glad I chose monarch. I live in squaw valley and there was a technician in the area named Macario. He was already off and took the time to assist me and gave me great advice and answered every question I had. He was very thorough and let me decide what was best for me. He was so kind and respectful, and he is the reason I went with monarch.Thank you Macario & Monarch!

Very good tech and very well informed of his work great way of explaining how he does the job 👍.

The team from Monarch was very professional, understood my needs for a complicated installation, and worked well together. I would give them six stars if I could!

Alejandro (Alex I think he goes by) was timely, professional and extremely informative. I have services planed with another company for other items but after working with Alejandro this morning I will be having monarch quote all of the services

Everything was great he explained everything to me very well he was very helpful and did a great job

We used Monarch to replace our swamp cooler with proper a/c before the summer Temps hit.The install team lead by Miguel was great. Communication across teams was fast and seemless. Special shout out to Tait for making sure we had everything we needed for a good experience.The sales team left something to be desired, but the rest of the crew made up for it.Ultimately, fast, effective and great communication across the board. Very happy with the new install.

My air conditioner started blowing hot air when it was 104 degrees outside at 4:00 pm. Fortunately I called Monarch and got My A-Girl and she was able to find the problem when she showed up the next morning and it was covered under my warranty.She is awesome and wonderful to work with. Thank you my A-Girl!! :o)Marcia

The technicians were very thorough and professional. They explained the repairs needed and what to look out for in the future.

It’s the summer season and and most AC services can’t come on short notice. There is a heat wave and we needed repair of our AC. Monarch responded and repaired the AC the following day. We’re so happy!

Professional, thorough, courteous. Would not hesitate to recommend to anyone. 5 stars all the way. It only took them 6 hours from start to finish. I was very satisfied with their installation team.

Service Tech Daniel R came out on one of Ca heat waves and repaired my a/c. He was straight forward, courtious, and professional. No nonsense repair. A true warrior repairman. Thanks!

Tech Daniel R. was very timely, thorough and informative. Thank you so much, you guys are the best in the business!!

I’ve heard from many that Mark, the owner, is trustworthy. I needed a completely new system and gave him a call. Within a week the crews came in and installed the new units and fixed a number of problems the original installers created. The crews were trustworthy, reliable, friendly; did an excellent job. I couldn’t be more pleased. Looking forward to my lower monthly energy bills as well as being more comfortable.

The technician was professional and knowledgeable and scheduling an appointment was quick and easy! Great service!

Carlin was very thorough with his work at my home, I am a technician in a different field and so I appreciated his willingness to go over all that was needed to be done. He serviced our tankless water heater that until recently I had no idea needed to be flushed often.Thanks again.

I scheduled a Tune Up but got a sales pitch instead. Jose did not service anything or inspect the duct work. He could not answer questions about how to improve the performance of my system. Instead, he told me every component of my functioning system was failing and quoted outrageous prices for replacing things: $882 for a fan motor ($266 online), $1100 for a $155 circuit board etc. Then he launched into a well rehearsed sales pitch for a new system, which he repeated over and over. I scheduled an estimator for the next day that never showed up. Don’t waste your time and money! Very suspicious that there are so few negative reviews. The directly solicited a review before the “Tune Up”. Hmm.

We just had our A.C fixed by Daniel Rodriquez and we could not be happier with his service. He was on time, professional and got things running in a very timely manner. We are new home owners and have only heard people talking about their bad experiences with other companys and AC techs. Not only did we pick the right company but they also sent the best technician.

Macario & Brandon took their time to explain what they were doing and gave their recommendations. I plan on calling them back to do other maintenance on my tankless water heater. I was very satisfied with Monarch.

David G.did a great job. He was very thorough and respectful of our home. He used footie covers to keep our floors clean. David was Covid aware and was masked anytime he spoke with us. He was very professional and knowledgeable about our system. Thanks David and Monarch! Debby and Ken Murry

Moises Castro and team were very professional and did an excellent job with my New AC Installation. Im a pleased customer!

Our smart thermostat stopped working & we had a very cold night due to the fact that the system would not stop blowing cold air. I called Monarch as soon as they opened & they had someone at my house within 30 minutes. The technician they sent, Ana, was amazing & was able to diagnose the problem & replace the thermostat right away. This experience definitely exceeded my expectations!

Very knowledgeable service tech. Estimate was through - but we did not choose the service because of the price.

Carlin came to do the work and was very friendly and professional. He explained everything and went out of his way to make sure that we were satisfied. Id highly recommend using this company. 👌.

Excellent job. Installation team was very organized, did their work well, and caused no damage and left no mess. The lead craftsman kept me informed throughout the project on what they were doing. I would highly recommend them to others.

Excellent Service! Alejandro was very thorough and fixed the problem. Highly recommend this company!

Alejandro is very knowledgeable, he walks me through everything he does. Very pleased with the service he does, he courteous on time.

Poor service. 24/7 service is a lie. Wasn’t apart of some club so they wouldn’t help me. Instead we sat up all night with no air

My air ducts have not been cleaned. I explained with my lung it was absolutely necessary. He had me choking on dusty air all week. Then promised to return Saturday to do air ducts and the never check to see if seal was down. It Saturday and I find Im not on schedule. I told they I would pay deposit on completion they processed the money out of my account like thief. My health has been made worse by agreeing to do business with you people

We appreciated Moises and his team of Joel and Jose. They were efficient and very professional. They answered all my questions about the unit and walked me through the thermostat until I was comfortable with it. I also appreciated Leon Watts for going through the contract with me and getting an early installment date for me. I would recommend this company to everybody. We rate them 5 out of 5 stars.

Technician explained the process and his findings and gave detailed instructions on how to address the issues raised. Little slow, but thorough.

The technician was very professional and honest. I would definitely use this company again for any AC or Heating needs.

Prompt and courteous. Everything went just as expected. Also pointed out that the original installers (another company, not Monarch) failed to follow code on the pressure line. Quoted a very reasonable repair cost and scheduled be fore he left. Very professional and would highly recommend to anyone.

Adrian DelaFuente gave an amazing service. He was wearing mask whole time and wore shoe cover. He let me know whats going on with the unit I have and gave me suggestions which I accepted. He took his time and made sure everything is okay before he leaves. I requested to have him on the next service again. Thank you.

I used Monarch Home Services to replace ductwork and AC unit in my house. It took only 2 days for the company to complete the work after signing up a work order. The work was done on time with good quality. I had positive experience with Raul Burgos. Raul finished his part of installation professionally and quick. He has friendly personality and was able patiently answer all my questions. I’d like to thank Raul and all team for great work they have done.

Special thanks you to macario and his partner forgive me bad with names . .. very professionally done job went out of there way to explain everything definitely will call again thanks guys god bless

Installed HVAC System. Everyone from Brent who was very personable and informative to Jose and his crew of Fidel, Joel and Eric, to Brittany in accountsreceivable were professional, friendly and went out of their way to make sure our needs were taken care of. Great crew and service.

Monarch are extremely proficient, professional and honest. Every person who’s ever come to our home for services has full knowledge of what they’re doing and extremely helpful. I will recommend them to everyone.

Very happy with their service. Raul was very helpful. He was very friendly and kept us abreast of everything that was going on with the unit as he worked. It was a pleasure having him in our home.

Raul was very knowledgeable and explain pending task. Ended signing up membership and got Motor blower clean / water heater flushed. He was thorough with his work and show before and after. Great Job.

Aden did a great job servicing our roof mounted heating unit. He even rinsed out the coils at no extra charge. I was happy with customer service booking the appointment. I was warned about a part that might soon go bad, but declined the additional costs and was not pressured. I was pleased with this $69 service.

They were professional and the 2 men that came out worked really well together. They definitely knew what they were doing. I would recommend.

These guys were great- I called in the morning, they came and gave me a quote later that day. Evan was very thorough and professional. The crew came out the very next day and installed the unit- also very professional and did the work without me even being home. They beat a previous quote from another provider. So thankful to Monarch and I recommend them for your HVAC needs.

I was very pleased with my service. My tech was very friendly very explanatory and took his time doing a full service on my AC thank you very much Corey.

Anna was very thorough and very professional. I would recommend her for service every time.

After having two HVAC units replaced in March 2021, Adrian from Monarch Home Services completed our first 6-month check-up. He arrived on time and was very personable, respectful and professional. I would highly recommend the Monarch team for new installations and routine maintenance.

The tech Alex did a great job communicating and explained everything thoroughly. He was respectful and careful when coming in a d out of home..

Chris was very knowledgeable and professional. This was a smooth and pleasant experience.

The technician Very courteous very informative extremely professional and overall great service by Monarch home services !

Anthony did a great job. He was fast and friendly when servicing my AC unit. Would definitely recommend this company.

Technician Daniel is very skillful and efficient to identify and solve the problem.

Chris was our repair/sales man. He did a fantastic job explaining all our options to us. So well in fact we decided to buy an entire new unit from him.

Very friendly and considerate. Thorough and professional.

Great customer service. Scheduling was done in less than a week!

Great workers. Clean too! Good job too.

Daniel Rodriguez was very helpful and clear in communication. I would strongly recommend Monarch Home Services further,

It was a very good experience, all services where preformed, the technician was efficient and polite.

Always punctual, super reasonable in pricing and professional!

Work professionally. He know his job, explained everything. Very nice to talk too. A+

Great customer service. Very informative. Happy with my overall experience. 😁

I appreciated the excellent customer service and communication from Monarch Home Services. The text confirmation and updates to the status of my service were so helpful, and included a photo and short bio of my technician, so I knew who to expect and it personalized the process a bit.Anna T was professional, personable, knowledgeable, thorough and explained everything. We coincidentally had our AC stop working 3 weeks after our initial summer service, but when we called Raven to ask about it, she made sure someone was at our home by the end of the day even if it meant a longer day for the tech, which it was. Trust for me is very important when it comes to home repair services and I feel I can trust the service as well as the customer care at Monarch Home Services.

Excellent customer service and very friendly too.

We really enjoyed Anna Torres as our tech. Very thorough and courteous. She will be our preferred tech!

The tech Daniel was very professional and explained his findings thoroughly. I would highly recommend him.

The team did an amazing job correcting a really poorly installed heater. They had to redo the attic completely.

The installers were great, very polite, professional, courteous. Moises answered all my questions and I would say if you get Moises and his crew, you are in good hands.

Informed me about issues on my systems 😃, would recommend!

The service was great, the technicians are very knowlkedgeable n helpful. I would definitely recomend this company to all my friends n family.

Monarch came through again! As part of my annual heating maintenance, our technician Jose discovered that the water heater was leaking. Within 24 hours we had a new tankless system. Moises and his crew were knowledgeable, pleasant, and great to work with! Thanks to everyone

The only reason I give 4 stars instead of 5, is that its a little pricey...BUT they do it right. Im just more of a do it yourself bargain hunter. But if you dont mind paying a little more to get excellent service, professionalism, and attention to detail, then you cant go wrong with Monarch. In full disclosure, I worked for the company a few years back, so I know what kind of operation they run. Thats why I continue to have them service our systems. Their regular HVAC maintenance services are a great value and I trust them.

Jose did a great job with my service. Very informative and the process was painless. I would definitely recommend Monarch to anyone i know.

These guys are terrific. I used them to maintain my AC and heating system for years and never had any problems with either system. When I upgraded to new systems, I got a great price, fast installation and quality work. I highly recommend Monarch Home Services.

Honest and good value!Corey was awesome! He gave a detail work on our ac system and what we needed done in the future without being pushy! During the summer service he also changed out the dual voltage stabilizer. Will definitely use again!

Always professional and due a great job about explaining the services. It was also very nice to receive a candy bar with their brand and all.

Monarch came out right Away and didn’t make me sit around all day waiting. Our tech, Anna was great! She explained everything and was very thorough.

Everything thing went good and throughnspection satisfied with service