I hate to write this, but it has been hit or miss for us at this location. My kids participated in separate classes for fun. The front desk person was not very nice in all of our interactions. They also seem to struggle with communications. They will write to me from info@ and then tell me to write back to info@. Apparently, replying to emails doesnt work for them. Its a weird way to manage communications. I know that supporting customers can be challenging especially now. They are exempt from the rules and just ended one of our classes due to low attendance with a few days notice. We however are held to a month of notice and I know that these are strange times, but canceling with a few days notice without a good solution is a jerk move. The instructors were nice for the most part except for one that was really mean and condescending. We just never felt valued as a customer, so the way that they let us go was very fitting.

Unfortunately due to the ongoing service Ive received through email and in person from the front desk lady, Ive had to cancel my kids classes. She is not friendly. My kids love the classes but Its unfortunate that bay ariel gives parents the work of scheduling a make up class thats available according to their website then only to receive another email saying it shows full on their end. Its also odd that front desk cant simply help with rescheduling over the phone/in person to have it settle then and there but to have this ongoing pursuit.

We are loving the ninja classes at Bay Aerials. Their outside set up is so well done and they change it up every week. They are definitely COVID safe and take all precautions seriously. I am so happy that my kids have an option for a safe outdoor activity. I couldnt be more pleased with how well theyve created the outdoor program. Classes are small and there arent too many classes happening at the same time.

The gym was great, my daughter made some new friends very quickly! The staff are very nice and helpful. I would highly recommend you all to go to this gym. I can tell the coaches have done gymnastics before, and there are meets/competitions and my daughter loves them! :)

I love this gym! They provide a multitude of classes and levels for children to grow. All of the staff members are helpful and are very knowledgeable in the sport of gymnastics. The bright colors of the gym create an upbeat and positive learning environment. The teams leotards are also super cute :)

I love this gym. I go here multiple times a week and never get tired of it. All of the coaches are VERY friendly and you get to know them very quickly. I recommend this gym to anyone who is looking through the reviews.

We love Bay Aerials! Love the friendly staff and great gymnastics! The gym is super clean and has top notch equipment!

If you are looking for the best Child Activity Center in the Fremont area, 3rd Level Consulting recommends Bay Aerials Gymnastics. Based on our decades of working with Children’s Education, Entertainment, Arts, and Sports Instruction programs in multiple industries and Countries, we are confident in our recommendation.

The Coaches are amazing!!! They treat thekids like they are family. The gym is beautiful and clean. I have had both my girls at Bay Ariels going on eight years. Their friends are the girls on their team and they all support each other. Bay Ariels owner Lisa supports fun and striving to do your best. The atmosphere at Bay Ariels is amazing and I enjoy going there everyday. Great staff, great coaches, great gym.

The front desk is really understanding,nice and helpful.The teachers help improve gymnastics skills a lot and also the service is really reliable!!!!

The teachers were friendly and taught in a fun and safe way.

They dont let my two kids make up the missed classes in April. One of my daughters was in her class and they grabbed her out. It really upset us and destroied our day. A lady said it was their rule the long rule which we agreed when we registered the class. Some teachers are good.

Ninja Zone is my sons favourite class.

For the over crowded classes the fees is steep. The kids stayed at the same level for over a year so the gymnastics master minds changed the name of the levels. I do like the facility which is why the 2 stars.

We brought our son here for their parents night out program. This is one the few places in the Bay Area that DOESNT rely on movies/TV to keep kids occupied. Their facility is huge and has plenty of things to keep your child active and properly sweaty for their time there. Works for us!

This is a place where kids love gimnastic ..... I recommmened this place very much

Lot of kid activities. Not too crowded on Sunday mornings when my kid goes there

Friendly coaches and staff! My kids love coming here each week

Well, I need to sign that I wont sue them? How come I can promise that?

The teachers there are great with the kids, price is good. Th owners and front desk staff our unfriendly and unhelpful. Since they own the business and you are the first people you see every time you walk in the door I would think you would have a liitle more friendly and professional staff upfront greeting customers. When working with children this is important. There holiday show is horribly put on and absolutely dreadful. I even had to pay for this. I would recommend for them to really look into a btter way to put th holiday show on considering it costs for your child to be in there and you have to pay to buy tickets to enter.

The staff is very kind and the place is great.

Bad happy feet class, teacher is useless and she expects new kids to k ow what instructions are given, really useless teacher margret, the other teacher Christina was good . Margret doesn’t show any actions on how to do and she expects kids to understand words and do in action . One teacher for 6 kids !!!! Bad bad

Organization, equipment, staff. All great!

Great positive activities for our children

Cose i can make backflips

Thanks for calling me back and resolving my issues.

That place is amazing

I love it!

Terrible

Children like it very much, professional. The venue is big. Clean and 👍