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Public Aid Department
1840 S West Ave, Freeport, IL 61032, United States
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Public Aid Department

Comments
Er
Review №1

Never had any problems and they never gave me a run around or have me a Hassel ways quick great service here.

Lu
Review №2

Nice place veryknowledgeable people

Ca
Review №3

Had to contact the regional office to fix a mistake by this office, which is still causing problems a month later. Despite getting my brother’s paperwork in early, they did not approve it because they had set it aside and forgot about it. They admit this. And now, despite “fixing” the issue, and getting his medical card in the mail, we have still been having issues with insurance thinking he is not covered. Every prescription has been a huge mess. And on top of that, his home based services is tied to Medicaid, and this debacle caused his workers to miss a paycheck.And just now, after the latest prescription debacle, a woman at this office hung up on my mother. Hung. Up. The manager later claimed she had been placed on hold, but she had not been told she was being put on hold, there was a click and dial tone, and the office worker did not call back. She was hung up on.We will be filing a complaint soon.

Ca
Review №4

I would give them a zero. I had a rude ads man call me back and then get an attitude with me when I was trying to explain to him about my case. Then he kept interrupting me and then he hung up on me!! Ignorant ads people the state has working for them. You aint no better than me honey!!!HORRIBLE DEFINITELY A ZERO ON CUSTOMER SERVICE!!

Me
Review №5

Got the help I needed quickly with no hassles.

Pa
Review №6

Ladies there are so nice and helpful. Everything was processed as I waited and because there was an open appt, I was seen right away.

No
Review №7

Always fast, friendly service here with little or no wait time.

Jo
Review №8

It was good

Ja
Review №9

This office is not that busy and I hope it stays that way. I like to get in and out. I would rather not wait hours for one reason or another and have to hear 10 people talking at once and kids crying or shouting.

Vi
Review №10

I would rate them a zero if I could. Ive been calling for weeks to reschedule a phone appointment. I never received a single call back and my health insurance was denied because of this.

Ka
Review №11

Everyone was real nice and friendly

Sa
Review №12

The building is in need of repair and updating, especially the waiting room area. Im sure the workers do what they can to help people

Da
Review №13

Better 1 🥇

Da
Review №14

Very receptionist every time I go

Pa
Review №15

You can never get a hold of them over the phone.

Ma
Review №16

Help is available to those that need it.

th
Review №17

Helpful people😍😍😍

Ke
Review №18

It sucks

Information
2 Photos
18 Comments
3.2 Rating
  • Address:1840 S West Ave, Freeport, IL 61032, United States
  • Site:http://dhs.state.il.us/page.aspx?
  • Phone:+1 815-232-6121
Categories
  • Social services organization
Working hours
  • Monday:Closed
  • Tuesday:8:30am–5pm
  • Wednesday:8:30am–5pm
  • Thursday:8:30am–5pm
  • Friday:8:30am–5pm
  • Saturday:8:30am–5pm
  • Sunday:Closed
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