Minor body damage repair and paint. Very short wait time to get in. They texted daily updates on progress, and completed work a day ahead of schedual. Excellent workmanship and very professional and courteous staff. Would recommend them any time.

Through and through flawless job on all the repairs and painting. Finished repairs a day ahead of schedule. Daily update by text or phone call. My vehicle was clean like off the show room floor. Thank you guys for such a great experience and flawless job.

Always go above and beyond! Highly recommended and very professional!!

Very quick and thorough with my vehicle. Provided daily updates via text and called me to discuss the details.

Service was great and people are friendly.

I have had great experiences until now. My car got hit in a parking lot. Brought it to Gerber to fix. They forced a wrong size bumper on breaking my taillight. They didnt tell me now the light is not functioning. Instead of taking ownership for the mistake its now on me. Ill never return. When Shayne and Gates left so did the quality service. Unhappy.

Thanks to Shane and Kelly! My car looks new again- what a beautiful job on the repairs! They even washed it THOROUGHLY, put some elbow grease into a couple marks on my mirrors, AND cleaned my dash, etc... none of which were part of the repairs! Plus, Kelly stayed late so we would not have to wait for Shane, who was helping another customer. A great experience from beginning to end...I highly recommend Gates!

Very professional and courteous. Explained process throughly. This is the second time I have used Gates for repairs. They worked seamlessly with my insurance company. The work was done in a quick but quality manner. Wouldn’t go anywhere else for collision repair. Shout out to Shayne and Kelly specifically, I would name the techs who did the work but didn’t have the privilege to meet them.

Kelli (with an I) was amazing! She was helpful from front to back! I recommend this place for anyone who needs their body touched up! Great experience with a sweet ending! Thanks for everything!

I was so impressed by the team. Friendly, fast and informative. At a very stressful time, the were my only sanity. The work was completed as promised and other was so well done.

Highly recommend going to Gates Collision for repairs, they alsway fix up our cars nicely when deer are involved. Always good as new!

At first I was very impressed with the Gates Auto in Watertown, then my car got sent to the Freeport location. This is where communication literally didnt happen, I had to call and see when the parts were coming in, when my car would be ready. When they said my car was being shipped and I came to pick it up it was actually still at the Freeport location. 2 more days for parts....still waiting.

They did an awesome job on my vehicle...above and beyond.

I took my wifes car to Gates in order to have some minor repairs done that were covered by warranty. Shayne took care of all the paper work before I dropped the car off so after a few signatures I was driving away in my free Gates loaner car. A few days later I picked up the car and was happy with the work performed, overall the experince was great. You will not find better customer service or quality of work anywhere in the Freeport area.

Do high quality work and get the job done in a reasonable amount of time. Great staff.

Very polite service people, reasonable prices

I have dealt with Gates a few times and what can I say. They take care of you very courteous and professional. I would recommend them to anyone I know.

The whole staff at Gates is wonderful. They are quick to give you a quote and worked with my insurance so I didnt have to hassel with them at all. The manager Shayne rented a car from Enterprise for me while mine was being worked on.I have had other repairs done with them as well and they worked to keep the repairs to what is absolutley neccessary when you are on a limited budget. They dont make up things that are wrong with your car so they can make extra money on you or your insurance company. I cant say enough good things about them.

Great work! Wonderful Staff! Very helpful with everything!!!!

Very fast and great quality work! Would highly recommend!!!

Very fast and efficient!

Car repair in one day!