user
Sullivans Towing & Recovery
376 Kings Hwy, Fredericksburg, VA 22405, United States
Appearance
Sullivans Towing & Recovery

Comments
Me
Review №1

I would highly recommend using Sullivans towing for any of your towing needs. They gave me an exact ETA of arrival, professional, and very reasonably priced!

Ki
Review №2

I got a flat tire on 95 and couldnt get anyone to come out quick, Sullivans came out and picked me up and went out of their way to even plug my tire. Great service, great staff!

Jo
Review №3

I called Sullivans to help me when a truck carrying a shipping container got stuck in the process of delivering the container. They were helpful, extremely timely (the heavy wrecker arrived about 5 minutes after I called) and quite reasonable. Kevin, the driver, was knowledgeable, safe, and helpful on a cold January night. Based on my one experience, I would absolutely recommend them and will be calling if I ever require their services again.

Ma
Review №4

These people were so kind. We are not from the area and when our rental was totaled they let us stay in their office for over an hour until we figured out better accommodations. Additionally, we were pretty beat up from the accident and couldnt transport our stuff from one car to the other. So the staff helped us move our belongings from one vehicle to the other. We are so thankful for them :-)

Li
Review №5

Driver was very polite. They allowed us to use thier lobby while we tried to find another vehicle, file claims with insurance company... Very polite staff.

Li
Review №6

This location tries to price gouge you. They ended up telling me one price and then try to change the price when insurance was going to get involved. If you state a price that is reasonable to the customer you should not flip flop and change it. Also, if insurance does pay. It shouldnt be more than what youre asking. The representative even told me that you were charging more than usual. Overall the service was okay. But the driver shouldnt suggest that where youre taking the car is not the best place to do the maintence service (flat tire, bad engine) The customer knows best! Thinking people are stupid.

Jo
Review №7

Kevin is the man. I have used sullivans several times now and I always request Kevin. I have had 2 of my dump trucks towed by them and even had them assist me in putting an engine in one of my dump trucks. Their prices are on the upper end but hey you get what you pay for. Im satisfied with the services. Thanks.

He
Review №8

My father had an accident with a uhaul truck. Sullivan’s where awesome and went above and beyond to help us switch trucks and get back on the road. They where a God send for us and I recommend them 100%! The entire crew was helpful, friendly and down to earth!

Ka
Review №9

We can not thank April Norton-Spoon enough for all her help this morning!!! This woman deserves a big fat raise !!!! While we were stressed out over our break down she lightened our mood and got a truck out to us as fast as she could. I hope Sullivan’s Towing recognizes that what an amazing asset she is! Super friendly, super helpful, and extremely time efficient and super reasonable pricing!! We are SUPER happy to have had the pleasure in having her help us this morning!!! And the driver was A+!!!! I’ll be sure to recommend and use Sullivan’s Towing again!!! Thank you again Driver Safe Out there!!!! SUPER SUPER SUPER SUPER!!!!

Gr
Review №10

Did not honor agreement on price, came up with fees that were not agreed upon when quoting. Not a good experience.

Ba
Review №11

DONT BLOCK THE ROAD!!!!! DONT BLOCK THE MAIN ROAD!!!!!! WAS BLOCKED FOR 25 MINS!

Sa
Review №12

The services that I received on Saturday February 15th were absolutely outstanding! they were able to keep me informed with the status of a driver coming out to my location, addressing my concerns directly, be represented at that arrived came exactly when he told me that he would and was extremely professional! They were able to take a very stressful situation and make it a lot easier on the concerns that addressed for them as well as were able to calm myself down for occurrences that were out of their control.

Br
Review №13

Do not use Sullivans Towing, they will rob you blind. I used them to tow my vehicle 18 miles and was charged $160. My vehicle needed to be towed back home from the shop they dropped it. I called another company to tow it back home 18 miles and it was just $60. So you tell me why the price was such a big difference. I could have got a round trip from the other company and had money left over. You got me this time but never again.

pr
Review №14

On time, professional, reasinably priced. Very pleased.

Al
Review №15

I was stuck on the road for hours after other tow companies either refused or lied and never showed to help me. I finally called Sullivan’s, they were polite, timely, professional, and very empathetic to my situation! The tow driver was a true credit to the company! He deserves a raise!! He was extremely helpful and had the best customer oriented service throughout the process. This was at 3AM too! I will use them only from now on and I highly recommend them to anyone stranded on the side of the road no matter the time of night!!

Ba
Review №16

Quick when my tire blew on 95, was able to get to me within 30 minutes of calling, this was at 1AM!! Price was alright for the distance, $125.00 for about 15-20 miles to my house. Driver was courteous enough to drop me off near work (security gated) while it was cold outside, thats a plus in itself.

Vo
Review №17

Ran into some issues. Owner and I came up with a solution and got the task accomplished. Highly recommend.

Da
Review №18

After having a flat tire and no lug wrench to remove it, I had to call a tow company. Sullivans responded very quickly and had my spare on in no time. Great driver. This enabled me to go get the tire plugged and on my way I went. Just had to say thanks so much!

Br
Review №19

Great experience! Showed up within the appointed time. My vehicle was in a tricky spot, and Dustin was able to get it onto the truck with no damage to my vehicle. Very smooth, 20 minutes tops. He took great care to minimize damage to my driveway and yard! Would definitely recommend, quick service, reasonable price, and courteous. Make sure to ask for Dustin!

je
Review №20

Highly Recommend, Your Driver James Scot Is Amazing As Well As Dustin! Never Have I Ever Had Any Issues With Sullivans ! Best Tow Service Ever. Only Place To Go To Around The Area! Tried Other Companies And Did Not Come Close To The Great Services As I Did For Sullivans! Thank You !

Su
Review №21

Highly recommend!! My car was not easy to retrieve after losing all power and being stopped in a bad spot. Justin did an amazing job not only picking up my vehicle but also placing it PERFECTLY in my driveway. I mean the precision was impeccable, WOW!My car unexpectedly broke down in almost 100 degree weather. I had my 3 kids with me and was already having a rough day. One of those, its one thing after another, type days. And Sullivans really came through for me, great customer service on the phone and in person.I dont hope to need towing service often, but if I ever do, I will not even think of calling anyone else.Thanks guys I truly appreciate you!!

Ra
Review №22

They towed my truck. Left grease marks everywhere. They have no value for minorities. It’s a shame to be treated this way.

em
Review №23

Dustin rescued me and my Volvo off 95 - fantastic. Hopefully I don’t have to call again - but, he was wonderful. Thanks so much

Ku
Review №24

Needed a personal tow, they were fast, helpful, and I would use them again.

Se
Review №25

After a difficult experience with another tow truck, it was a relief to work with Sullivans. Driver named Pete was fast, professional, and ensured my car was well handled. I would definitely recommend and work with these guys again.

B
Review №26

Got stuck in a ditch after a snow storm. Company showed up with a small tow truck who couldnt get to where the vehicle was so they had to call a second truck. The vehicle was pulled out pretty quickly once the second truck showed up, and then the bill came...$1200. They have no problem taking advantage of you during a storm. Look elsewhere unless you want a predatory company to empty your wallet.

Ar
Review №27

This for my man mike! He was superr awesome! Kept the hour drive worth it. We talked about a lot of things, very funny and he’s very professional. Next I call I’m 100% going to ask for him!

Au
Review №28

I have used Sullivans towing several times over the last few years and 3 within the past year. Their staff is always professional and show up in a timely manner. Being a business owner with your own trucks on the road it’s good to know you can count on them 24 hours a day.

Je
Review №29

A truck broke down in front of my house yesterday and I allowed the owner to push it into my yard with the understanding he would be back in a day or two to get it. Today, a Sullivans truck drove into my yard to hook up and tow the truck without asking permission. I was home and my son-in-law was cutting the grass. When I called I was told that the owner told them no one would be with the truck. Get more information about the location - it wasnt his property and someone obviously was here. Disappointed.

Ro
Review №30

Company is a shame! I have been in the military for over 27 years and watched our own units tow multiple vehicles, but the service representative was a novice at best. Destruction of property to include our driveway, miss representing their pricing structure and poor communication describes my interaction. After over 2-hours on what was described as an easy job by the own the scene driver, he called a partner for help to tow his truck after getting stuck himself then he doubled the price of his original quote to cover his incompetence... Again, all when the first driver to the scene described the job as easy and within the $150 quoted to move a vehicle stuck in my backyard... After the two drivers privately spoke with each other... they determined the price would be $350. Yes, after over a $1000 worth of damage to my property. Beware before calling this company... There are more honest options in the Fredericksburg area!

Ki
Review №31

Wow! What a life saver! I was stranded while traveling back to Maryland from Virginia. No other towing company that I called would tow me that far. Sullivan’s did. Dustin (my driver) was so professional, he towed my car to the auto shop in Maryland and took me home. He also checked my vehicle over and informed me that my car had leaked oil and was almost out of oil (even though my auto service shop in Maryland had just given me an oil change). I would highly recommend this company if you are ever in a bind. I am safe at home now ( as a single female it is great to have a company like this to depend on when in need). Thanks Dustin and Sullivan’s!

Bl
Review №32

I blew the motor out in my corvette on I-95 in the middle of the night, 150 miles from my house punched in Fredericksburg towing into google on my phone, Sullivan’s was the first to show up, so I called. 20 minutes later a nice guy named Eddie showed up, gave me a ride to a hotel down the street, and even knew the perfect parking spot for my car so I could get it on my trailer without too much effort. He even waited outside the hotel in his truck to make sure there were vacancy’s. He didn’t have to do that. Hopefully I won’t need a tow truck anytime soon, but if you’re in the area and do need one, I’d call these guys. If you see this Eddie, thanks again, you came in clutch buddy.

Sh
Review №33

Great service, Dustin even came in on his day off to help out our stranded family with a roll back.

Ga
Review №34

Had a wonderful experience with Sullivans towing when we hired to pull our tiny house to Lake Anna. They were professional, kind and affordable. I would definitely reccomend their services!

Ri
Review №35

My truck broke down at the gas station at 5:30 am in the rain, start of a bad day. But thanks to Dom Smiles who arrived quickly and provided the up most professionalism in towing my truck and made the experience less of a headache. Will recommend this driver for whenever I need a tow.

Jo
Review №36

Michael freeze was a GREAT tow truck driver, very helpful and is easy to talk to . He knows what he is doing and I will recomend him to anyone I know that needs towingThank you very much

Th
Review №37

Im STILL impressed by the skill expressed through J.Scotts driving and expertise; pulling me out of a parallel parking space to backing it into a parking spot in the dealership better than I could have parked it myself. I found my first choice for towing!

Be
Review №38

Thank you to the wonderful Dom for coming to the rescue today after my husband locked us out of the truck ❤️ Very fast and efficient and always smiling!

Da
Review №39

Great service. Just a real home town experience. thanks

De
Review №40

Great company! Fast service! I was towed by Dustin a few times, and AJ. They both did a great job!

Iv
Review №41

They came to Tow us to Delaware Truck and trailer their truck didnt fit the trailer I get that when i told them to just tow truck he told us he couldnt had to get another Towing company to take truck to Delaware worst service

Re
Review №42

I called a bunch of different companies looking for someone to tow a family members car. Not only did they answer the phone, but they quickly got the job done! Made a potentially very stressful situation so much easier! Thank you!

he
Review №43

Wonderful service my fiance and i used you guys and your services were amazing, we used Sullivans about 2 times this year james s. was very nice and made sure he got our vehicle to our destination safely . we appreciate your company and have you on speed dial !

Jo
Review №44

BIGGEST LIARS EVER. I went to go get my stuff out of my car and they wouldnt let me because they thought I wouldnt come back for the car. 3 months later, I had Stafford county cops escort me to get my stuff. They told the cop I never ask to get all my things

He
Review №45

Dustin is awesome great ride extremely professional and always courteous. Great prices too.

Cy
Review №46

Kevin Was Super Awesome Tonight He Was Oyr Suoer Towing Hero. All We Can Say Is That He Is Very Dedicated To His Craft. Sullivans He Did A Great Service for Our Family. Thanks Again and Happt New Year.

Le
Review №47

Thank you for everything you guys help me big time this weekend

li
Review №48

These guys were great! Had a breakdown on I-95 just on a Friday night before 6pm, so I called (the phone was answered by a person not a recording) in for help with the battery. From the conversation and questions about what had happen, they anticipated my need for not just a battery but a new alternator. As I was being towed to the shop, the other mechanic went to there part supplier before it closed to get the alternator and both men worked to get me back on the road in less than an hour at the shop. Both were professional as was the secretary/account manager who came in to process my payment. They helped out this brokendown vet who got stuck on the side of the road.

Co
Review №49

I would like to thanks AJ from Sullivans for taking care of my towing needs and being professional. Quick and courteous service.

Ch
Review №50

POS owner called and cussed me out after my company paid the poor bastard $3600!!!! And the the sob calls me and I had him on voice recorder admitting he frauded my company and not only that he tried to hold me and my truck and a $100,000 load against my will. Did I mention the owner is an a**hole. So use someone else. So glad I dont ever have to see these ppl again. And I hope his dead father see what kind of scum he has for a son. Im sure he turned over in his grave

Le
Review №51

Today I had the misfortune of having my 18 wheeler dying on me and i was already a day late getting home. A roadside service came out to me charged 275.50 and was unable to fix the truck. Laying over again was not an option. My company shop called 11 more people for me and NONE of them could fix the problem today BUT Sullivans. Pete was absolutely THE BEST and everyone there was super nice. I was up and running in under an hour after wasting all morning on losers. Made it home by 630 pm thanks to these fabulous people .Thanks sullivans! Leigh Ann w/Murrows transfer.

Mi
Review №52

Don (smiles) was amazing!! He arrived before expected arrival time and was very polite and helpful!!

An
Review №53

Great prices, great people, and fast to get to you.

Ki
Review №54

The guy name is james wonderful person great work im from out of town an its a Sunday did the job quick an was there quick so grateful if u need anyone get them

Tr
Review №55

Thank you, Jeremy!! So timely, professional, and helpful; genuinely a good human being.THANK YOU!

Ad
Review №56

We called these guys 30+ miles away in Ruther Glen VA at 1am with a broken down suv and trailer. We still had 174 miles of traveling to go in our move and didnt have any other alternatives. Sullivan Towing sent out a truck and (for a fee of course) transported our moving vehicle and trailer on a nearly 3 hour trip. We would have been lost without them, or worse towed away to an impound yard with expensive fees. Great people to work with and very friendly.

Hu
Review №57

We had our commercial truck broke down on 95 near Fredericksburg at 8pm called the office and was told the charge would be $150 per hour from the time of pick up to the time the truck got dropped off. They left their office at 8:30pm at night and we got dropped off at 11:15pm the charge would have been $450 but then they came with it’s also a charge for the driver drive back which pushed the price to $600. When we complained they said they wouldn’t put the truck down instead they would tow it back to their shop and we would have to pay double. They pretty much held the truck for randsome and we ended up paying the $600 because we had no choice. Would never do business with these individual they are thieves taking advantage of people’s situations don’t do business with them you will end up regretting it. Worst experience in my life after dealing with different towing companies the past 20 years in the DMV.

Ha
Review №58

The oil pump on our converted bus/rv died, we needed a light wrecker as it would be to tall on a roll back. I texted a photo of our rig to Sullivans. Denise informed me that they could dispatch the right truck and driver for the job, but it might be an hour, possibly more but she would keep me updated. She did exactly that and it was worth the wait. James was polite and professional. He made us at ease and assured us that he would do everything that he possibly could to see that our bus got home in one piece. James did the hook-up efficiently no wasted time or energy, it was obvious this wasnt his first rodeo.We arrived home just as James promised, safe and sound. The charges were fair and exactly as quoted. Thank you Sullivans, five stars.

An
Review №59

They stole possessions from my towed vehicle. I told people in the office and they didnt even express concern which told me they were in on it. Do not use them!

RO
Review №60

Just called Sullivans at 630 am on a Saturday. A man a answered as if I woke him up. I explained my motorcycle needed a tow later in the morning. He said they were tied up for the rest of the day. Really?

Co
Review №61

Outstanding service!!!! Got to me fast really and provided friendly service! Whenever I need a tow I will call them! Thank you!

Be
Review №62

They were very friendly, professional, and quick. This was the first time I had to have my car towed and they made it painless.

Hu
Review №63

Absolutely the best! Took great care of me.

Sa
Review №64

Watch your pocket they will get everything out of that. Just pull a truck from a ditchcharge me $1100

go
Review №65

Expensive rates are skyhigh . For 15 mins to charge me $1300 a pull the truck from a ditch

St
Review №66

Had to swerve off the road to avoid hitting a some seemingly parentless kids playing in the snow in the middle of the road, my truck ended up in a ditch surrounded by three feet of snow. Called Sullivan towing and was told it would be $250 to pull me out and *COULD BE more if IT WAS REALLY BAD AND TOOK A PERTICULARLLY LONG TIME I thought wow $250 is alot to pull me 15 feet and leave but what ever.... when the truck arrived they had me hooked up and pulled out in under 10 minutes and probably closer to 5-8 minutes, well when it came time to be billed the driver tells me hes charging me $300, I tell him that I was quoted $250 and he just kind of shrugged me off and didnt seem to care. Being that it was the middle of a blizzard and I was in a thin jacket and jeans I figured instead of arguing with a driver I would call and talk to a manager the next day about the billing issue. So first when I called I was told that a manager would call me back in a little bit... well 24 hours later I hadnt gotten a call back so I called again and this time when i explained my problem and said I wanted to speak to a manager about it the lady told me to hold on and insted transferred my call to the driver that pulled me out. he continued to argue with me that $300 was a fair price because he had to use both cables to pull me out .......ummmm...... what? ...... he was implying because he didnt drag my truck sideways with one cable, because he hooked one cable to my left tow hook and one cable to my right tow hook and used the winch to pull me out, that that justified an additional $50 charge. Not only is that a ridiculous reason but even if he genuinly felt that added some difficulty to his job it took less than a minute too hook the second cable up and most certainly was not $50 worth of work. Very disappointed with the customer service $250 is already highway roberry then to add on another $50 because he can charge..... I would not recommend this company to anyone, I called another local company out of curriousity to see what they would have charged, $175 flat rate for pulling me out of the snow and leaving (once again with the possibility to be more in extreme cases) $250 to tow me 10miles or less if the truck hadnt been able to run

De
Review №67

We broke down on Route 17 Fredericksburg with our motorhome they towed us to their shop and let us stay here in our motorhome for a few days to we could get it fixed they are good kind people and I would recommend to anybody that needs Towing

JT
Review №68

Outstanding prompt service. These are the folks to call

S
Review №69

Friendly fast service fair prices

Sc
Review №70

I had a 10:30 soccer game to referee and I accidentally locked my keys in my trunk as I was checking my bag. Called Sullivans towing at 9:48am, they arrived at my home at 10:05am. I had my keys back and was on my way by 10:10. The price was a bit steep at $75 but definetly worth it as the driver hurried to my house and had me going within 5 minutes.

Do
Review №71

I dont recommend them. Prices so high

Ma
Review №72

Aj was excellent and perfect customer service

Na
Review №73

If you are stranded or need help stay away from these Crooks .Dont beleive the other 5 stars reviews

Sa
Review №74

Crooks.DO NOT USE THIS PLACE. They will take advantage of you and WAY over charge!!

Do
Review №75

Rates are too damn high dont even make sense .Robbers $1300 to pull a truck !?

So
Review №76

Illegal towing will bite you in the ass mark my word

Co
Review №77

Fantastic Family Business!!

Pe
Review №78

Thieves and crooks

Ju
Review №79

Da bestest

Information
8 Photos
79 Comments
3.8 Rating
  • Address:376 Kings Hwy, Fredericksburg, VA 22405, United States
  • Site:http://sullivanstowingva.com/
  • Phone:+1 540-899-8993
Categories
  • Auto wrecker
  • Towing service
  • Roadside assistance
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Similar organizations