This place is such a scam, took my car in for an inspection, was quoted $1200 for work that only cost me $220 to fix elsewhere. Went back for reinspection within 15 day time frame and they failed it for a different item not noticed on the 1st inspection?!?!? So here’s the 3 scenarios: they are either scamming me to get every last dollar; they told me the wrong part to fix and just tried to cover by saying they didn’t notice it was broken last time; or the inspector missed it because he wasn’t able to correctly complete his job duties. This is a licensed company with a state licensed inspector and I’m being told they missed it last time. I bet if I would have paid the $1200 they quoted my car would have a valid inspection sticker right now and they never would’ve even noticed the thing they say is supposedly broken now. Keep up the great work guys smh.

Used to be a loyal customer of das garage. Recently Andy left and quality of service dropped immensely. Stopped in today to Express auto with no appointment and was able to get my wifes car serviced as well as my car state inspected in about 2 hours. Everyone at this location, starting with Vicki were amazing. I will continue to make Express Auto my go to shop for all my auto needs. Highly recommended.

We were on a trip back to Florida when I had an electrical issue in the ignition. I was able to get to a pet friendly hotel. I called express auto service. They were so nice as well as helpful. They said to have it towed to them. By noon the next day they had me on the road. It was very reasonable and fast. I recommend them to any one.

We LOVE these guys! Always helpful, when something is wrong with our car instead of fixing it and charging us for it, they talk to you 1st and give you cheaper option, of you decide to go through them then they will get right on it, if you decide to go another route they are OK with that too. They are honest and really care about helping even thrown in a few freebies for us over our years of going to them. Keep in mind parts and labor are going to cost no matter where you go but the service, hospitality, caring nature, and personalized service they offer you cant get everywhere (to me a few more dollars to know you will be treated with the utmost care and honesty, is well worth it)

*GO HERE, TRUST ME!*On my 3 hr trip from MD to Va visiting home, I decided to stop & get my car inspection out of the way. I cannot tell you enough how impressed I was with this business! They are sweet & kind, do state inspections on the weekends...I was in & out in 10-15 minutes. They even have a garden area to wait, as well as inside & several other places. I will continue to come here in the future, & I live an hour & 1/2 away! They are so warm, friendly & no hassle. You cant beat the service & the price. They are more than worth it!!! Go here, trust me!😍

I was traveling cross country when my alternator failed. Johann was the best in being clear in what they could do and the speed in getting the car fixed. Would recommend to anyone needing fast service.

Always the best service and customer support. Thanks express you guys are superb. Highly highly recommend

Great service, they found my issues with the car when others did not bother to even say. They dig deep, and will get to the source. They stay busy, so obviously they are doing great work. Prices are reasonable cant really complain.

Came in for a state inspection which my car failed because of a light out. While I was discussing this with the service manager one of the techs started yelling at me and literally charged out of the garage threatening me! This tech had to be literally held back by the manager when I wasn’t even dealing with this person as he wasn’t the one working on my car. This place is awful and I would honestly go someplace with more professional people!

Staright forward and honest. Everything that was wrong with my car was explained to me in detail which really helps when deciding on repairs. They dont try to scam you and theres even a window in the waiting area where you can watch your car get worked on. The name speaks for itself because work that would of taken all day got done in a few hours. They only cared about what was convenient for me. They are very honest about the hard work they do and they move quick. Best place in town to go if you need a major job done. I needed my front cv axles replaced. They wanted $1100.00 When I checked online the parts were 800 and considering the amount of time and effort they spent the 300 dollar cost for labor was a discount. They got it done in only a few hours. They deserved more considering the effort and difficulty. Thank you express auto!!!

Quick and for an oil change/inspection and emissions was only $94 cheaper than most places

We consider ourselves regular customers of express auto. Each time we go to get our car serviced it’s returned fully repaired. I’m very happy with the car service we receive. However the reason for 4 stars is the extensive wait times. Last time I was there I was told my oil change will be only 45 minutes. I waited 2 hours, with no follow up. I had to follow up with the front desk myself. Situations like this has happened often. Customer service and accurate wait times need to be better.

I took our spare car for an inspection and they failed it on a few things. A few legitimate small items that I would of happily paid to have fixed to keep from taking it home, making the repairs myself, and going back for reinspection. They also failed me on an inner tie rod, which is not necessarily an expensive repair, but requires realignment so it ends up not being cheap.As soon as I got home I raised the vehicle and checked the tie rods. They were tight. The boots intact and not cracked. I had them reinspect it, and the manager checked and agreed. It was an honest mistake. The wheel did have some play, but it wasnt the tie rod and was within tolerance.

I got an oil change and state inspection in a hour! Ive waited longer at the dealership for just an oil change before. I was very happy they were so quick and the cost was lower than I expected! They added air to my tires and were nice enough to vacuum out the front of my car, which meant so much to me! very unexpected and very kind! Ive been raving about it all day!

I brought my car to Express this morning for diagnostics. The results were not good and Im at an unfortunate point in my life but these guys were so awesome. Very kind and honest. Will be going back for anything else I need, for sure. Thank you!!!

Fastest service I have had in a long time. Well done

Great service and quick! State inspections available on Saturdays till noon.

Always good work and great service. A couple of the ladies are very blunt so if thats not your thing just be prepared

Great Service. Highly recommend.

I always take my car here. They have outstanding service and get work done fast! Highly recommended!

How do you completely forget to service a car when the keys were handed to you? And why would you say it was done on the phone when you didnt ever work on the vehicle in the first place? Makes no sense. The place is nice, but it is expensive and Im not sure you get what you pay for. Plus, completely forgetting to service a vehicle and not realize it is a pretty big oversight.

Nice people but be aware of labor fee.

Crooks! Failed my ntrucks emissionswith no 8dea where it was leaking from, but strongly suggested I allow them to run their diagnostic tests on it...(for a ridiculously added fee) Took truck to a different inspection station....PASSED EMISSIONS AND STATE INSPECTION WITH 0 ISSUES! SAVE YOUR MONEY AND GO ANYWHERE ELSE.

The service was great.. A guy named Gary was very helpful with all my questions and very polite and professional.... Old school ways go a long way !!!

Service was quick and fairly priced.

This place is a joke. Just like someone else said They prey on women and/or those that they think dont know much about cars. I went in to get state inspection done and they tried to get me for suspension control arm bushing this and that. My advice is Dont go there!Oh, btw, just got the job done @ Jacobs Garage on Rt1 for a fraction of the price

Would always recommend. Everytime I go I am treated with respect and the employees are very clear on expectations and explanations. Ive never had a negative experience and they never have pressured me into spending more than needed.

These guys were the bomb! I called in with some issues going on with my older model van and I got an appointment for the next day they called me back said they had availability today got all of the issues fixed on my van and got me out of there in no time I will absolutely a million percent come back to this place I was in search of a good mechanic and I absolutely found it you guys are the best thanks to all of you the entire staff was super friendly and super helpful definitely use this place

Went to get my daughters car inspected. We was in and out in like less than 30 minutes. They have good customer service.

Very friendly and great service with great prices. They are honest..We have been taking our cars there for years!

Ive used this auto service center for over 7 years. They always deliver stellar service and Ive never had to take my vehicle back to fix any mistakes. Theyre quick and efficient and dont give you false info on what needs to be fixed. Give them a shot!

Top notch people working there. Thanks alot.

I want folks to know that Express Auto acts with integrity.I took my car for inspection. It needed new rear breaks ($600). My car is old and probably worth less than the repair cost. My wife and I were thinking about buying a minivan to replace it anyway. So, I told them to fail the inspection while we decided what to do.As we started to drive away, the brakes didn’t feel right, so I went back.They took a look and noticed their tech had accidentally poked something that caused a problem. They replaced the rear brakes for free. Then the car passed inspection.

Right price and excellent service.

Just setting a date for work that needs doing.

I took my car in there for an emissions test and they were very punctual and got my car in on time and they had a very comfortable waiting area. Everybody was polite and professional and explained everything thoroughly. Also very reasonably priced services.

Stay far away. Took my car to get inspected..they failed it..Gave us an estimate for 1500 bucks. I took it to another mechanic and paid 700 bucks and was told some of the items they listed ..didnt need to be replaced. I feel that is extremely dishonest

I CAME TO MY NORMAL PLACE GET MY SUV OIL CHANGE THEY TOLD ME WHERE I GOTTEN THE LAST PLACE . DID NOT TIGHTEN THE CAP right know is links discolor inside . Now its costing me 179.00 to repair it .I will never will come to AUTO EXPRESS again

Reasonably priced oil changes and great customer service! They have two different waiting rooms and picnic tables outside which is nice for those that prefer to social distance.😊

I would HIGHLY recommend this location. The staff was professional and respectful. They explained everything to me and gave me a better quote. She let me know about other fixes I need but didnt not pressure me and she also told me the level of importance of these fixes! If I was staying in the area they would be my number 1 easily!

Been going there 3years.They have excellent service. Staff is THE BEST. They are the only place we take our car. We had our car 3 years. So that says it all.😁

Excellent customer service tram and fast, professional technical team. I have using the workshop to seevice the car for a year & highly recommend to all.

Always friendly and quick quality work. Been going here for years and will continue.

Great female friendly shop with a nice waiting room. Rita was very knowledgeable about the service I needed and explained it to me in a way I could understand. My go-to shop in Fredericksburg!

I worked at a dealership nearby but had a service department miles down the road. We would take our vehicles next door to them for normal maintenance and I was so impressed by how they handled our vehicles, their knowledge and how they always accommodated our last minute requests that I started using them for my personal vehicle. Top notch service, guys, thank you

One of my favorite places to get a quick oil change. I have been coming here for about 2 years now. They are professional, friendly, and affordable! I also love the TV and snacks in the waiting room. I go in for an oil change, and they vacuum out my car, clean my floor mats, they also let me know what I need for my car without initiating a service I didnt ask for (ex. Youll be needing two rear tires soon). I am very appreciative if all that they do! Thank you!

From start to finish Express Auto provided the exact services we needed while taking every reasonable Covid precaution. Highly recommend.

Went for oil change. Fast, friendly, and quality service. Will go back again.

Great people. Very friendly. Helpful. Their prices are good

The best service hands down. Ive had my cars serviced here almost 20 years. Theyre awesome in my book.

They are nice and friendly thanks Vicky

The expertise of the mechanics was great

Great service, now in covid times they try to make have their space in the best condition possible

I was a Saturday walk in for emissions and inspection. Friendly, fast, and inexpensive. Most repair shops in the area dont even offer inspection after 12pm on Saturdays.

Owners are good people and they stand behind their service.

As always, extremely professional and high standards of work, delivered in a timely fashion. Been coming to this location for almost 18 years. Staff is friendly and knowledgeable. Thank you once again!

Good, quick service. Went for an inspection and didnt have to deal with a bunch of suggestive fixes.

Wonderful customer service. People are kind and courteous on the phone and in person. They were busy when we arrived so the wait was as expected.

If I could leave no stars I would. They quoted me $1,300 for a front and rear break change with rotors. Not only is that quote absurd and out of this universe...it wasnt accurate at all. Rode over to little tire 15 min later for them to tell me the brake pads still had over half the pad on them and the rotors were perfectly fine. The prey on women and those they think dont know about vehicles. I wouldnt recommend them.

Excellent service. We have gone here for years with our vehicles.

Prices extremely to high 300 for a a/c recharge

Great shop. Easy to make appointments and typically have online coupons for deals on oil changes and other services. Theyve always been straight to the point with me and I appreciate that.

Had to get my car state inspection. That they have weekend hours is such a blessing! There were 6 cars ahead of me and I still got out in a little bit over an hour. Definitely willing to go back!

Great experience with them and excellent service! Did my inspection with no wait time! They were very professional and friendly. Definitely coming back. They also have a nice area for kids to play.

Reliable. Reasonable prices. Good repair and maintenance facility.

I chose this shop based off the majority of good reviews I saw. But they were extremely slow. I arrived at their shop before they opened on a Saturday and I still had to wait over an hour and a half cause they were finishing 2 cars from the day prior. Then they failed me for a tire that they said had low tread and a license plate bulb. I priced them for a tire and they were gonna charge me $50 more than another shop in the area. So once I came back for re-inspection I waited an hour for them to look at my tire and to install my license plate bulb(which I provided). For that I was charged another $15.02. $12.71 of that was for them to install a license plate bulb. And to add insult to injury they charged me an additional $1.24 for using rags I didnt use and for them using their tools to change my bulb(which was only a Philips screwdriver). Needless to say I will NEVER go there again.

The staff is amazing! So polite and attentive. I loved the local ride to home/work option so I didnt have to spend the day in the waiting room. That said, the waiting room was clean and open, well appointed with snacks, drinks, magazines, a large tv, and plenty of chairs. I was told what was wrong with my car and given options for fixing it. I never felt pressured and never felt dramatics were used to scare me into repairs I could not afford. I was given two small discounts and they vacuumed the floor of the car too! Roger (manager I think) and Kevin (driver/runner) are both very respectful gentlemen. I also liked seeing women working at the shop. I will go here for future service and repairs.

We have been using Express Auto for 17 years. When my 80+ year old parents came into town for Thanksgiving and said they were having trouble with their 19 year old Lexus, they said they had made an appointment with a local dealer to look at it. I told them we would take it to Express Auto. The shop found the problem and my father said the car hasnt driven so well in years. It was affordable and done quickly. I love this shop!

Went in for an inspection and was in and out in twenty minutes! Great service and wonderful employees.

TRUST is a five letter word, & for some difficult to attain...I trust these folks. They are friendly, knowledgeable, fast & efficient service with a smile...& less expensive than other auto services closer to where I live...

Fast friendly service. Received state inspection/emissions, done within 30 mins.

Prompt and fairly price service.

Daughter broke down an hour away from home on a Saturday morning. Called based on 4 & 5 star ratings. Wasn’t disappointed. Got her back on road before end of day. Thanks, Roger!

I have been coming here for years because I was so impressed with there service and expertise. I always recommended them to everyone with car trouble. Well about 6 months ago during a oil change they told me one tire is going to fail inspection (passenger front)which was due in a couple of months. I purchased a tire from tirerack.com and brang it to them to change. They were clearly aware which tire needed to be changed. Well later that day I saw that the driver front tire was changed because of the trade marking. which was completely fine. They apologized, honest mistake. I recently told them my air conditioning was not working. They told me it needed to be charged and freon needed to be added. Ok so I paid $150 and it worked great. Two days later it stopped working again. Took it back they said there was a leak and would cost another $600 to fix. I asked why this wasnt told to me before I paid the $150. The manager said it must of been a miscommunication. I dont have the $600 to fix. So I paid $150 for literally nothing. Never again!

Great place, professional and fair. Ron,s work is the best.

This is a place I went to the first time to get my car inspected. The service was great and the waiting area is comfortable. Ive been back since to get other work done to my car and havent been disappointed by the way that they do their job. They dont try to push any more than whats necessary to do and the prices are fair. I would go to them first before I would go to the dealership where I bought my car to get anything fixed.

I completely trust these guys with my vehicle, and they charge reasonable prices.

Always quick and friendly. I use them for annual inspections and oil changes. In and out. I think the longest Ive waited was maybe an hour for an oil change. Bit they have a good waiting room with snacks, drinks, TV etc.... So no biggie, and this was only once I waited this long.

While maintaining our four vehicles, weve been using Express Auto for years and have had only had one small incident which was handled quickly. I recommend them highly.

Great service, really nice people. They fit me in last minute for an inspection and fixed a couple bulbs that were out. Great price also! They do all the repairs on my girlfriends car and she’s always happy with it so I’m coming here from now on!

Very efficient shop and fair price for my oil change on my F 350 diesel. I have used Ford dealers in the past and Express Auto is better in my opinion. I have used Express Auto for oil changes and state inspections on several different vehicles. They report to carfax which is very important to me. I highly recommend this shop.

They always do great work and they are very polite

Went in for inspection and it was very fast. Less than 20 mins

Lovely people and fantastic service

Did good work on my car. Was quick and a fair price.

I found this place online. I needed an all wheel alignment and desperately needed a shop that I could get a discount at. I had to fill out a form online in order to receive the discount. And, they also gave me a time slot. Unfortunately, I was not in the system but the guy who helped me was super friendly to allow my car to be worked on immediately. I highly recommend this shop because they were very attentive and my children were able to complete school work along with watching TV and playing in the play area.

They are on of the few places that will do state inspections on the weekend.

Express has been a phenomenal shop for us to work with. They always are quick with our cars and give us good estimates. Friendly service and they communicate real well. Highly recommend to anyone.

Had to get state inspection and my emissions done and I was out within an hour. This was on a Saturday where it is first come first serve. What impressed me the most was they didnt try to sell me stuff the car didnt need. Thanks for a great experience.

Express Auto Service has been my “go-to” service center for all of my vehicles for several years now. I do a lot of my own repairs, and I would not trust just any shop to work on my vehicles. Anytime I need an oil change, state inspection, or any repairs I choose not to do myself, I only take my vehicles to them. The staff is courteous, professional, and straight forward with my vehicles’ needs. I would highly recommend if anyone is looking for a good place to get their vehicle serviced, take it to Express Auto Service.

Friendly staff. Competitive prices They get you in and out quickly. They are always up front with me and my wife says she feels comfortable going in there when Im not with her. Definitely recommend this place.

I was on here checking reviews because I need something simple done and dont want to be taken advantage of. But Im discovering a pattern in these reviews: women are being taken advantage of when they need real work done. A majority of the 1 star ratings appear to be single women. All of the men/ and or spouses were thrilled with their services. Ive experienced this in a lot of shops. Wish there were more honest mechanics around. Wont be coming here either.

Good service.

Christian was the ultimate professional. He arrived at my place and did a great job repairing my car in a timely manner. I will definitely use Christian again!zmhtr4

Great service. Thanks guys and ladies

They failed my car because the turn signal wasnt yellow enough. The signal worked fine, and the place I took it for repairs said they would have passed the light. Express was also a little less than pleased that I went elsewhere for repairs.

I never like to review anyone negatively; however; this place left me no other choice and I want others to be aware of what had happened to me just so they are been warned. I had no one to warn me and I trusted this place. Around 2 weeks ago ; I went to Express Auto Service seeking: an oil change; tire rotation; battery test and alignment check and an overall maintenance inspection simply because I was heading on a long trip. I also requested for my AC to be charged; pressure tested. I also asked them to check my brakes as well as the noise I am getting every time I drive my car over holes. I waited for around an hour. I kept on watching my car closelly. All of the sudden; I was shocked to hear my name called out. I thought the mechanic was taking my car for test drive to finish repairing my car. They only added more refrigerant and changed the oil and rotate the tires; and i was charged around $200. None of the other requested maintenance was done. They also forwarded an estimate for around $3000 to fix everything else in my car...without even looking at the car and what it really needed. I discovered on my trip that my AC was not working; two of tires were needing immediate repairs as well as no alignment check was done; no battery test was done; and no brakes inspection was done. I almost had a major accident on HWY 95 because of their carelessness. Shame on you. How can you guys go to sleep at night???????....Also be aware of their coupons ; they are a scam.. You have been warned...

Been a customer here for about 10 years. My wife and I have always been treated fairly. Sure its true that services are recommended, some are trivial, some are more, lets say important or necessary. My experience has been that they are pretty much spot on with their recommendations. You can always decline as there is no pressure to have work performed that you dont want. The lobby is clean and comfortable, coffee is always available and the television is (thankfully) on non news channels. You can drop your car off in the evening, they have a drop box. I have even been offered a loaner vehicle when having major repairs that require a longer wait time. My vehicle is 19+ years old, 200K+ miles and this shop helps keep it running in good form. For the record, I have shopped around, and even tried other service centers. I have always come back to express auto service.

Update:After filing a complaint through the BBB, the owner contacted me and offered to reimburse me for the part and install it for free. Although Im glad that Express took care of it, I wish it didnt take a BBB complaint to reach this resolution.Original:Ive been using Express for the last several years for Inspections and Emissions, and theyve always seemed like decent people. My experience yesterday made me decide to never consider giving them another dime of my money. I dropped my car off Friday night for inspection and emissions in perfect driving condition. I get a call on Saturday morning and was told that something is wrong with my car and it wont start. They told me it started fine to bring it in the bay, but when they went to start it up for the emissions test it wont do anything so they just pushed it back to the parking lot. I stopped by there a few hours later to figure out what was going on, and the service manager tells me that the ignition is stuck in the on position but wont start so my battery is probably dead. I go out and immediately figure out that the ignition cylinder has somehow broke in their care. Most likely, they forced the key while the steering wheel was locked. When I pressed them on it, they said no they didnt force it or theyd replace it for free. I also asked why they didnt disconnect the battery since they knew the ignition was stuck in the on position and it would kill the battery. The manager just says they were busy and didnt think about it (what great customer care). He offered me nothing other than a jumper box to try to get my car started. That really doesnt sound like a manager who is going to admit fault and replace something his guys broke. I asked him how much it would cost to replace, and the part alone brand new is over $500. So, now I know they arent claiming fault and taking a $500 hit. I guarantee the manager knew exactly what the problem was and when he saw how much it would cost to fix, he just said he doesnt know what happened, but he knows it wasnt their fault. Im completely disgusted by the complete disregard this company shows for its customers, and I will make sure no one I know ever visits this place again. I used to recommend you guys to everyone. Now, your greed for $500 has cost you my business, as well as everyone I know, for life. I hope that $500 goes a long way for you...

Have always had great service at Express Auto, but the fellows went out of their way this time. Went in for general service. Oil change and just mentioned that I had a busier day than most and they moved it through so quickly I hardly had time to get set up to work in the waiting room.