Our neighbor has a system installed by Childress and they had nothing but a good experience so we contacted Miles. We bought a new water heater and complete heating and AC for our first floor. The guys were great and did an excellent job installing. Then I decided to have a split unit installed in my shed and have them service our downstairs unit. Come to find out there was a leak in that unit so we decided to have it replaced. We requested the same crew, Jimmy, John, and Kenny. Absolutely incredible guys. They were 100 % professional. They never had a problem answering any of my questions. Just an awesome company and would refer to anyone! Thank you for the great work!
Childress H & AC always provide great & efficient service and answer all my questions and concerns.
The Best Customer Service from All!! Came out on Tuesday and replaced Heat, Air, and Hot water heater on Thursday. The three guys were very Professional, Respectful, Courteous, and The Best Personalities! They did a fantastic job! And Mr. Miles Cooke was always very respectful on all my calls to him! Thank you so very much To All for a very well job done. They are The Best!
In late October 2020, we phoned Childress Co. and spoke to Elizabeth regarding getting help with an HVAC problem. She was professional, courteous, and very helpful. As a result, we scheduled a future visit to our home by a Childress technician.
Great team at Childress from start to finish. This is the second time Ive used them the first being for a mini-split install in my sun room and this time for my Central HVAC replacement. Both times they have been the best price for the job. This installation, of my main HVAC, went off without a hitch. The guys were polite, on time and had me up and running before I expected. Id recommend Childress to anyone who needs expert HVAC work done at a decent price.
Josh arrived at appointed time for my spring tune up service. Josh was a very friendly and knowledgeable young man. All my questions were answered. I am very satisfied having Josh and the Childress HVAC team as my service provider.
We have used Childress Heating and Air Conditioning for over 10 years, and have always had great service, be it to install new air units, repairs or services on our air units. We have used them at our personal residence twice and as always from the start with great customer service and great scheduling to prompt service. Childress excellent service, from Elizabeth in scheduling to service techs Jimmy H. and John H., did an excellent job, showed up on time and finished the job ahead of schedule. We highly recommend them for business or personal home care, they prices are reasonable and their service are excellent.Thank You All Again,Kathy
Today October 26th 2018. I spoke to a lady by the name of Elizabeth. She had the best customer service I have ever received with anything I have ever been involved with. And to top everything off the tech (Lucas) that came out was very respectful and very knowledgeable about what had to be done. Childress Heating & Air Conditioning is very lucky to have employees working for them. Its not everyday I take the time out to recognize someone work, but i thought i should share to the world the experience and great customer service. The experience that I received was a true blessing. Childress will forever work on my heating and air conditioning units. Thank you for the great experience and great services provided. Please make sure that they are recognized for the great services. From: Mr. Owens.
Prompt upfront, no BS.. been using them for 4 years.. 5*
We came home from vacation to find our air conditioning unit not cooling. Childress Heating and Air Conditioning sent Derek out to diagnose the problem on Saturday evening and he quickly identified the repair needed and ordered parts. Basil came out to complete the repair once the part was available. Both technicians were very professional, courteous and friendly, as well as extremely competent. Weve come to rely on the professionals at Childress, because theyre reliable, efficient and always place the customers interests first.
Chris Washington was professional, considerate and informative. Because I was so impressed with him, I am going to put my trust in Childress Heating & Air by entering into the tune-up agreement, and rely on you and Childress to take care of all my heating and air conditioning needs. Thank you Chris because I do not have to worry about my heating and air anymore.
Came out Sunday night to diagnose the problem. Shuffled schedule to get here in the morning. They started a test, hopped to another job, confirmed the fix and recharged the system. Pleasant, efficient and shared some knowledge to improve efficiency. As good as possible on a hot day. They have been our contractor since they installed the new unit a decade ago. Use them 😁
Justin came out to service our heat pump. He explained in detail what was wrong and showed us what he did to get it running. In the meantime, a part needs to be ordered and Justin will return next week when the part is available to install. He is courteous and very professional.
Great job and very quickly done. Justin very professional and courteous. Appreciate working me in toda.y. Second HWH I have purchased from your company in the last month! Always do a good job. Thanks 😁
I have been working with Childress HVAC for 7 years now on all of our commercial and residential services and my personal home. They are always professional and resolve issues in a timely manner. They are just the best!!!
We just has 2 heating and cooling systems replaced. The tech, Jimmy H., did an amazing job and were very courteous and professional. Before replacing the systems, we used them for all of our service and maintenance. They have always been prompt, professional and thorough. We are extremely pleased and definitely recommend using them!
Technicians were prepared for required work and proved knowledgeable and competent to handle our need.
Justin was the epitome of a perfect house call. Knowledgeable, professional, and above all extremely helpful. He was able to explain everything in detail, and even answered all of my stupid questions. Will recommend Childress because of him. Thanks Justin!
Excellent company!!! Same day service. Our service person, Jon, was prompt, professional, and polite. He had the problem figured out and fixed within an hour. The rates were very reasonable. Highly recommend this company. We will be using them again.
A customers initial contact with a service companys Sales Rep/Project Manager can be an omen about the project experience to come. Miles Cooke is an exceptional representative of Childress Heating & AC and their dedication to honest, informed, polite, & timely customer service. He arrived on time for our quote visit, was thorough in his assessment of our HVAC system, and mindful of making sure he didnt track dirt and mud back in to the house. He explained everything as he made his notes, clarified all payment options for our new system, and explained the differences between the different systems available to us. He didnt try to up-sell unnecessary items or systems. The installation of our system was seamless and pain-free. Installation was scheduled quickly (and actually earlier than expected), the crew was efficient and left no trace of their visit (other than our new system!) Miles made himself available for questions, before, during, and after. It was a flawless, affordable experience all around!
A house with no heat mid-March is pretty cold! A call to Childress HVAC as soon as they opened resulted in the quick arrival of Mackey who quickly recognized the problem, left to pick up the new part, returned within the hour and got our heat turned back on in no time. I was prepared to have to wait for days but no, our heat was back on the same morning, thanks to his experience and commitment to service. Our whole family gives you a warm thanks!!
All employees are pros. They recognized my particular situation and provided me with recommendations. I will refer Childress to all.
They took care of everything for a warranty on my unit
Justine did a great job and was very helpful when we asked a question.
Great Customer Service ! Prompt reliable service and affordable. I would highly recommend Childress Heating and A/C to anyone who needs A/C service.
After enjoying AC for 27 yrs; ours finally died. Of course it came at the worst time of the yr. But, we were so thankful your company was able to install a new unit in only a few days! Jimmy and John were the two technicians sent to do the job. We couldnt have asked for two better guys. My husband had worked in HVAC for 40+ yrs before retiring. So, he knew what to look for in these two men and the equipment. He didnt want to get in their way or hover, but naturally; he watched from a distance. He was Very impressed! They were courteous, informative and truely professional. They got the job done in a timely manner, without making any mistakes (and believe me; my husband checked). Another thing I noticed; when Jimmy came into our home to intall the new thermostate, he covered his shoes. We hadnt had bad weather; he just didnt want to bring any bits of debris in with him. Weve never had Any company be that considerate.We were used to Carrier, so we didnt know what to expect from York. We like it! Its much more quiet and we can see a big difference in the comfort of our home and in the electric bill!Thank you, Childress, for all you and your staff did to make our lives better for this and many summers to come!
This company is fantastic. Very professional and they will give you a good deal on sales and service.
Friendly staff and helpful without completely emptying your wallet.
Great family and top notch service!!
We have used Childress for years. Excellent work but terrible customer service skills. We finally decided today to move on. Life is too short.
Was very happy with the work they did at my house. Derric fixed the problem in no time at all and made it better than before. I would definitely recommend them.
Childress/Macky responded to my call (, on Labor Day) and came out the next morning (today). Another company xxx & sons, had been here less than one month prior, I did not have a response from them, and Macky already fixed the issue (capacitor). I learned a lot about AC, and Childress, and would never call anyone else ever again. Reasonable price, fast response, excellent company ethics and values. As a woman homeowner trust and safety are always a primary concern, and I have complete confidence in Childress, and Macky, for any HVAC needs. THANK YOU!!!
Came quick and did the repair in under an hour...and was very pleasant ... impressive!!
Honest and straight forward.Lucas was fantastic .
Good ppl