Before working for Alyssa and GEICO I had all but given up my career as an insurance agent. Alyssa is an amazing boss. Very understanding, knowledgeable and her door is always open. The entire office feels like family and also takes care of their customers as if they’re family as well.

I have worked for Alyssa Palermo at the GEICO local office in Frederick, MD for over a decade. Working for Alyssa for all of these years has been such a rewarding experience and this is without a doubt the best work environment around. Her generous nature and dedication to her employees and customers happiness are qualities I will always look to emulate.

Leah was just simply amazing. What a great young lady to talk to. I really enjoyed my time with her and I am glad she could help me with my minor issues. If anyone ever has a problem I hope Leah is the one helping you through it !!

After 4 days of working with corporate office- getting the run around and no help I listened to my brother and contacted the Frederick Geico. Brittany answered the phone... just like that! Then she listened to the trauma I have gone through with Geico- She gave me personalized service, researched what had happened, and made it better immediately! I highly recommend switching to Geico, if and only if, you do it through the Frederick Geico office! Thank you again so much!

Brittany was fantastic!! Very kind, took her time to explain every question I had in detail. The price was also amazing. So glad I made the switch.

Alyssa and staff are always polite and considerate anytime I call in. 100% trust them for my insurance needs.

Geico is good until you file a claim. They are very polite when checking on details of your claim but when they supposed to pay you, Geico claim handlers are using all conceivable tricks to tire you out: not returning calls, shifting your case to another handler, claiming that other party did not admit causing the accident and therefore your claim is filed as word vs word, etc.I ended up going to court to make the driver of the car who damaged my vehicle to pay for repairs on my car. Geico didnt give me anything but frustrations.

I recently needed to get homeowners insurance and spoke with Dilia. She was very respectful, helpful, and easy to talk to. Ive been with Geico for over 4 years now and wont change. Very thankful I got her help!

Chris was great very helpful and very understanding, and patient. First time home buyer and he helped me through the process. slowed it down and explained it all. Again very patient and knowledgeable. Able to answer all of my questions.

Truly appreciate the professionalism and dedication from my agent. She is very knowledgeable and wont waste your time. I highly recommend Janie if you plan to go to this location.

When calling for multiple reasons about my insurance, I spoke with Emily. She was able to answer all of my questions thoroughly. Emily gave me great customer service and was very helpful and knowledgeable!

We found a short term rental apt and needed renters insurance. I called Geico in Frederick and spoke w/Emily. She provided excellent customer service and followed through to ensure that we had the proper info for the leasing office. The price is reasonable and the customer service is exceptional!

Customer of 7 years, Called with a quote I received from state farm and Emily matched it and kept me as a customer in about 10 minutes. Best experience by far, Pleasure working with Emily and Geico

Alyssa and her team have consistently been responsive to my needs, answered all of my questions, and was patient when explaining the different types of coverage levels. I switched from another auto provider, and not only did they save me 25% or more, but this is by far the best customer service Ive received in the insurance world - great work!

I’ve been with Geico for almost 4 years and I do have to say it is the best so far!

The agent Janie in this office was very helpful in helping me set up my auto policy. She answered all my questions and put me at ease that I was making the right decision in switching to GEICO.

Locked My keys was locked in My truck . called Geico was on the phone for about 30 mins.. The lady kept telling me she couldnt find me a locksmith. Then we got disconnected never a return call or anything.. It this what I paying 393.00 a month for? I had to wait til the next day to get a key made. Thinking of switching to new insurance company.

Our agent, Chris, was extremely knowledgeable and took the time to explain everything we needed to know about our home insurance when we moved into the state. As first time home buyers, Chris helped put us at ease. He went above and beyond in helping us update our pre-existing auto coverage, and we saved money! Thanks Geico and thanks Chris!

Cant beat Geico in MD for price on car insurance, and as theyre one of the major players they arent going to jerk you around if you need to file a claim. Their account executive Dilia is wonderful to work with too!

Brittany is great to work with! Thank you!

The customer service was excellent, Jaine was extremely helpful, answered all my question, she provided quick service and made the whole experience much easier.

Janie helped me out perfectly she made everything easy and understandable i definitely would have her help me again with any problems or questions i have in the future

Chris was great. Long time USAA customer who had a ton of questions about insurance and left feeling safe.

We have always had excellent service with GEICO and our agent, Chris, was exceptionally helpful finding us the best coverage with the best value for our auto, homeowners’, and umbrella policies.

Janie is the best customer service that I have had in Geico, she is kind, and helpful. She helped me a lot with my request and answered al my questions. Please recognize her as an excelente employee.

Leah really took the time to understand my issue. I couldnt be more pleased. Thanks Leah you rock!

Jaine has been absolutely helpful, she was able to answer all of my questions and explained them really well. I will always recommend her from now on!

I got a quote for 818.49. A month! Trying to finance a new car at 429 dollars a month. Pushing my 380 a month payment limit. I agreed to the car payment, knowing I would need full coverage. 800 dollars a month, nearly DOUBLE my car payment. Insurance agencies are the true criminals.

Emily provided me great customer service and was very professional!

Emily was very helpful to me and had provided great customer service

Chris is great to work with. Very helpful!

Emily provide me with great service when setting my policy up!!

My policy was “unable to be renewed” after my first collision. I had been with this company for 6 years consecutively. The car was not totaled, and was able to be fixed in 3 days from the incident. When calling customer service those individuals are so nice and caring and responsive. But none of them could help me because the decision was made elsewhere.

My experience was great! I received aid from one of their workers, Leah, and she helped me get the information I needed to solve my problem.

Leah was a great help to me and so kind. 15 minutes really did save me 15% on car insurance!

Leah was great to work with. Thanks for all your help!

Leah was very helpful and courteous. All my questions were answered.

Chris is amazing !!!!!!! Made my entire day!!! Helped me with a last minute quote which was very affordable and reasonable!!! Thank you so much👍🏽👍🏽👍🏽

Thanks to Leah for being a good sport! Awesome person to work with

I have been with Geico for 17 years, and am very surprised at how my policy was handled over the last few months. My car insurance was canceled due to inquiring about commercial use. I havent purchased a commercial vehicle yet, I merely called to ask what business use options were. My insurance was canceled 6 months later due to this, where I never received an email or phone call, and was informed I was sent certified mail which I never signed for. They said they take inquiries as literal changes to accounts, and I had to prove I was not using my car for business use. Now, my insurance has been reinstated after a questionnaire and I am paying $30 a month more than what I was originally paying. I am shocked this is how long term customers are treated.

Great friendly service

Had an accident and Geico made it easy to file a claim and get my truck repaired.

Been with Geico for years. Great service. Much appreciated.

This came to my attention after receiving fr-19 from state. They dropped a car from my policy stating it was not in our name when I have had that car insured for years with the lien holders name on policy. I was first told it was dropped when I added my truck. (Yes, two other vehicles on the policy too)Then its was because the vin number was off by a digit. Today I am told it is because I did not send in copy of registration back in January. Paid car off in January and transferred to solely in my wifes name but it was dropped at 3/20 renewal which has resulted in hundreds owed to state in fines since they will only add it back as of 6/9/20. Mind you at the agents request and acknowledgment of copy of title was sent 5/21/20. I was told 6/9 was it since that is when the copy of registration was received. STAY AWAY THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!!

Chris is friendly, knowledgeable, and very trustworthy!

Dilia is the absolute best.

Very cheap insurance. Statefarm was charging me 350 for 3 car liability. State farm was at 180 all three. And also their app is amazing.and when you call the 800 number they dont try to push you to agent

Chris is great to work with!

Lamont Lewis is good

I spoke to Leah on the phone for a quote regarding my car insurance and she was very friendly and responsive!

Insurance agents know nothing,they try to convince us always.its better to compare different insurance companies according to the location where we stay.

Absolutely horrible ! Told me for sure that my ex would not be on the policy when I started itI was very clear that I could not get insurance if my ex would be on the policy and the lady reassured me that is fine she doesnt need to be on the policy. Well couple months later Geico decides to raise my rates an extra $160 a month because they had to add my ex and all this could have been avoided if the lady that I signed up with made me sign a piece of paper but now Im responsible for the extra 160 and they didnt do s*** to help

Leah helped me through all of my problems and directed me towards the right quote I needed.

Please talk to Dilia she is a insurance wizard 🧙‍♂️ she is awesome and posses extreme knowledge about Insurance world 🌎.

When you get ins from Geico it will go up on you if you are a good driver thay just want mour money out of your pocket

My fiancee recently bought a vehicle for whcich she purchased an auto insurance from Geico. As I was a co-signer and we used my address, the insurance had to be in my name and I am an authorized driver of course. I had to use her older car and I an authorized driver. Last week the car would not start and I needed to tow it to the shop. I called Geico and Lakeisha (not sure about the spelling) started setting up the service until someone started whispering in her ears and suddenly the story changed. They had to talk to her before they could move forward, even though I am an authorized driver. Unfortunately, my fiancee was in a meeting and thus I had to wait 3 hours just for Geico to contact the towing company.I was so upset and frustrated the day I took off work to get the vehicle fixed was wasted.I cannot wait to go back to USAA. I would never had been through that nonsense had stayed with USAA. If you belong to the military family, you should check it out.

Geico is Definitely the best vehicle insurer in the in D.C. metropolitan areaGood job little 🦎gecko

Jaden is the best! She is SO helpful, I definitely recommend calling her! Thank you!

Best service in town ! Also Geico is super competitive in this area . Call to save some money .

Very unprofessional and major liars! I would encourage anyone to shop around for new insurance! I changed my insurance and saved 45.00 per month!

Jaden is a great agent to work with. 10/10 recommend this amazing Geico office!!

You couldnt ask for better insurance or agents they are truly there for you when you need them

Amazing folks

Horrible company, got in an accident with someone who had their insurance. I couldnt get ahold of anyone to get an estimate. Took over 2 weeks for someone to finally call me back and they said there was nothing they could do

They charge wayyyy too much. Go to statefarm. They charge cheaper

Always pleased when working with jaden!

Call the local geico after going to Shockley Honda and getting a civic from David.

Very helpful

Quick n easy service

Bad

Great service