These guys truly go above and beyond, especially Gary! Will most certainly return when the time comes. Had an unexpected blow out, and Gary took care of it while I worked all day. Very grateful and thankful!

Very efficient shop. Tons of workers. Quick. Didn’t have the tires in stock that I wanted but had them locally and put them on the next morning in less than half hour.

This place goes well beyond customer expectations. They are courtious, professional and thoughtful. Xavier took care of my car promptly and even though the place was packed we were not there even an hour. GREAT SERVICE GUYS!!!

Peace of Mind when traveling!! Easily found this location and great customer service. We were traveling from out of state and our low tire pressure light came on. Glad to find Discount Tire because that is where our tires are from. They have an easy pull up tire inflation station that staff inflate tires and do a tread inspection. We didn’t even need to get out of car.

Always like this location because they are super polite and knowledgeable

I was surprisingly impressed that when I called this facility they were able to fit me in at the last minute being that I get off of work at 6pm and they close at 6 so I made it there about 5:45pm and they were able to take care of me thank you so much this is a very punctual and fast service repair shop.

I had great experience here. Came in with a screw in my tire, and knew my tires were getting old. The associate up front met me outside, measured the thread and explained that the tire with the screw had a heat ring on the outside which would have made it unsafe. He also showed me the tread height and we decided to purchase 2 new tires. At no point did I feel I was being upsold or forced to purchase anything and the staff were extremely friendly and helpful. Would highly recommend!

I was travelling from Birmingham to Louisville, but had to fight my tires all the way to Franklin. The tracking was so bad I actually pulled to the side of the road to confirm that I wasnt losing lug nuts. The next morning, Discount took me in immediately; they balanced the tires within the time they said they would (when has THAT ever happened?); and they did not charge me for the service. The trip to Louisville and back to Birmingham was much smoother. Well done, Discount!

The service at discount tire is amazing and you will not be disappointed. I would recommend them to anyone.

If you want to feel rushed out the door having been shown very few options as to possible wheels or tires for your car, then this is the place for you. If you want to pay a 10% restocking fee for cancelling an order because you found a better deal, then this is the place for you. Enough said.

Vehicle was done as promised. As always, a pleasant experience

We were traveling and picked up a screw. Made our way to this discount tire and could not be happier. The service was above and beyond. Every person we spoke with was kind and courteous. We were in and out with four new tires in less than 45 minutes.

After having a flat on my way to Nashville from west Tennessee. Was able to get in first thing Saturday morning and Taylor one of the salesman did a superb job in taking care of me. I went ahead and bought four brand new tires great price great service. If you live anywhere close to a discount tire, there a chain go see them. Five stars and two thumbs up.

Very helpful staff. Quick accurate service.

Several months back I came in to get one new tire. Jesus helped me immediately and told me my tires were 9 years old and that all should be replaced after asking me many pertinent questions about my driving needs etc.After swiftly setting up and appointment and helping me to select the best tires for my vehicle I was taken care of. The appointment for mounting and balancing my new tires was done in a short period of time and I was most grateful.Jesus was so helpful, the office was very clean with chairs placed for social distancing, prices reasonable and mounting done quickly. So to Jesus and all employees, thank you for a well trained staff and the respect and consideration I was shown! Carol Dodd

Very good service and staff. they will not waste your time and i can send my wife in to get service and not worry about the service team giving bad advice or trying to over sale. She tells me it is always a good experience.I have been using this company for more than five years. Great job guys

We have Discount Tires on all four cars. Great service!

Totally blown away by group of hardworking people. Discount tire shop guys are beast🦾

Fantastic quick and easy service. Thank you.

Got a flat on our trip from Oklahoma to New Jersey and needed a quick fix. THIS is the place to go! Quick and professional ! Highly recommend

We had a fantastic experience thanks to Xavier! He was friendly, attentive, and went above and beyond to assist us. Thank you for the great service, we will be back again!

Friendly staff and great service...had an appointment and in and out in 30 minutes for 4 new tires.

Discount tire is God’s gift to mankind. Came in right before they closed just to check where the tire was leaking and they patched everything FOR FREE! These guys are incredible and have amazing customer service. THANK YOU GUYS! I’d give more stars if I could.

As you’d expect from Discount Tire, this store is amazing. I had an appointment that I was nearly 30 minutes late for because my low psi tire turned into a flat tire on the way in and I had to stop and put air in it. I called, expecting them them to say that I couldn’t keep the spot time, but they told me they would still honor my appointment time and to just get there safely! That made my stressful day less stressful and I felt so much relief! What great customer service! As soon as I pulled in, Ricky was in the parking lot ready to help me! I have never had a negative experience at any Discount Tire. From Utah to Chicago to Tennessee and anywhere in between, if you want the best customer service go to Discount Tire. And if they ask you if you want to purchase the warrenty, DO IT! It has literally saved me hundreds of dollars over the years. Upstanding and kind folks who know what it is to treat a customer like family.

Great service and fast . Thank you!

This is the only place I go for tires. Several times they have saved me a ton, and they never charge to check air in your tires and even for basic repairs. Everyone who works here is well-trained, and Im always happy to recommend them. Probably been doing business here 2-3 times a year for many years, and have never had a bad experience.

I’ve been a customer of discount tire both here in Tennessee and in California and have had great experiences in both areas. The Crew at the Franklin store has some of the best customer service I’ve ever encountered. They are courteous, quick, and have prices for all budgets. I take both of our cars to discount tire and highly recommend them.

I went in for a standard balance and rotation before starting my 2000 mile journey out west.Before pulling away I asked the guy to check the passenger rear tire because it looked much lower than the drivers rear.Of course they didn’t adjust the pressures on the tires and so I asked him to check all four tires and make sure they were 46 upfront and 71 in the rear.Then when I get on the road the next day my tires are more out of balance than when I took them in and I’m now driving with wobbly tires down the interstate.On top of that, my tire pressures up front still weren’t equal and I had to air up my passenger front tire another 5 psi.You would think a shop that specializes in balancing and airing up tires will get it right every time but these guys have a few screws loose up top.Now I’m wondering if they even rotated the tires correctly but there’s no way to tell at this point.I wouldn’t recommend the shop and only gave them two stars because they were friendly. Ignorance is bliss.

Highly recommend!! We have purchased our new tires here for several vehicles. Highly professional and excellent customer service! And have been gracious to check tires and pressure as my college kids hit the road back to college! Thank you, Ricky and the whole team!

Great service, good prices . Friendly folks .

Excellent service as always. Very professional staff and job done on time.

Best people working there and very good service.

If you need tires this is the place to go. In and out in 30 mins with appointment. Great selection of tires and free maintenance.

These dudes were awesome. Very accommodating and got my tire fixed and put back on my car in a timely manner!

Like this place. Good staff.

Always top-notch customer service at this location. Also, they have the best prices around. I wouldn’t go anywhere else for new tires, service, etc.

Thanks you jax you were a big help. The whole crew there awesome!

Awesome awesome place. Very impressed with customer service and quick service. Thank you

Excellent service every person here has great communication and the highest level of customer satisfaction! Will continue my business with this store and highly recommend! Thank you very much!

Hobbled into discount tire in Franklin driving on a donut.. 5 minutes til closing time. These guys took great care of us and had us back on the road in about 20 minutes! So friendly and helpful. Thank you so much. You saved the day!!!

Had a tire patched tonight very friendly and professionals will return for future tire needs! Thanks for a great job well done gentlemen.

I am blown away by how incredible this business is run. They were so kind, attentive, honest, and overall amazing. Thank you for everything you did for me today. Ill be a customer for life.

Fast service. Good price. Sometimes, does not have stock, free upgrade. I love this place.

These guys are ridiculously ..... amazing and efficient. Ive been there about a dozen times and even take my parents and sisters car there. They never turn me away and one time even stayed after closing to finish my car. I finally had enough of the craziness and had to call the manager in and ask him the secret. Great team here and always up to the task. Thanks fellas!

A few weeks back I visited Discount Tire due to having a screw in my tire. Ended up having to get a new tire. Today I noticed a stem cap was missing so I ran by and was helped by Xavier who treated me like I was there to purchase a full set of tires instead of just a stem cap. He was attentive and polite despite the fact it was 99 degrees outside and he was wearing a mask. Thanks for great service on big things and little things.

Fabulous service from front door to inside service! Guys were singing while working - happy place!

Was headed to Tim’s Ford a couple weeks ago from Memphis and had a boat trailer tire separate while on I-40Had a spare and got that changed, but had well over 100 miles to go and now had no spare. On a Saturday afternoon during Covid, I had trouble finding an open tire place so I could get a replacement tire.Found these guys in Franklin. Called from Dickson TN and they said no problem. Plus they had Goodyear trailer tires, which is what I prefer. I had to drive the 45-50 miles to get to them late on a Saturday afternoon. Ended up replacing both trailer tires including new spare. Guys were professional, friendly and quick. Had me back on the road within an hour. Considering how busy they were I was impressed with their service. When you’re traveling with the family on vacation and pulling a trailer, the last thing you want is to be stuck on the side of the interstate.Thanks to the guys in Franklin. Great job!

Fantastic customer service fast and friendly!

Great service, professional atmosphere, extremely organized, social-distancing, mask, efficient and price-competitive. Highly recommend

Love this service. Multiple sets of tires from here and I have been happy every time. Thanks guys!

Just came to swap out my factory steel wheels for something a little more presentable... One wheel was apparently damaged during transit so theyre ordering a replacement, so theyll call when it comes in. Easy to work with and will help you out, and are very good with following requests and instructions...

Couldn’t imagine ever going anywhere else! Extremely helpful and kind. Super patient and courteous. Never too long of a wait either!

I have had to come to the Discount Tire in Franklin 3 times in the last two weeks and Jarrett has helped me on 2 of those occasions. He made my experience as painless as possible! Super friendly, professional and caring!!!! Thank you Jarrett, I sure do appreciate you!

Had an appointment to get tires changed. I was met in the lot and my info taken. Five minutes later I was in the bay and within 20 minutes my tires were on and I was on my way. Top notch fast, polite and efficient service.

Can’t go wrong using Discount Tire. They’re everywhere. Anytime I had a problem- no matter what city or state- there was a Discount Tire store to fix it. They won’t be undersold and they back their products up. No questions asked.

Hands down, my favorite tire place! The staff is outstanding and very helpful. I have been to a couple of locations and they are consistently excellent.

They did an excellent job. This was my second time there and they were very professional and quick.

Fast, friendly, and reasonably priced. Jarrett was SUPER friendly and knowledgeable. This place was recommended to me by a friend, and now a I see why. I will DEFINITELY be coming back!!

I only purchase my tires with Discount Tire

Attentive, informative e, explained the process and what they did, checked to be sure all was as it should be, provide an insurance for damage tires and replacement and fair price.

Awesome service. Matched a competitors price and got my tires in faster than expected. Thank you Jean Luc

We had a trailer blow 2 tires and they had us taken care of and back on the road in 30 minutes. Great staff and very friendly. Good job Discount Tire Franklin.

Zavier and the team at Discount Tire really took care of me. They were able to quickly patch my tire and get me on the road again. What a great experience. Highly recommend!!

I went in to have my tire checked after hitting a drain. The staff are always courteous and helpful. I love how they come greet you at your car when you pull up. I have bought tires from them before and will continue to in the future.

This location of Discount Tire is outstanding. I had a 1:30pm to get my tires rotated/balance and I didn’t even get inside before I was greeted by one of the nicest people I have met in Tennessee!!Less than 20 minutes later I was out the door and on my way. I barely had a chance to crack open my magazine.

Great store, prompt friendly service with no pressure to buy more than what you came for. Went in to get air in my tire and price a run flat. Sales associate was friendly, quick and had my old tire aired, and new tire ordered in less than five minutes. Went back that afternoon one hour before my scheduled appointment fully expecting to wait because they were slammed and they still had me in and out in under 15 minutes. Will be back when I need more tires..thanks guys!

Service here is fantastic and you cant beat the prices, would recommend to anyone looking for tires. Helpful staff will answer any questions without rushing.

Bought some BFG KO2s after getting my tires slashed, and these guys were awesome. Everyone was super helpful with helping me find the best tire for my needs at a good price. Everyone was very knowledgeable and got my car in and completed very quickly. Special thanks to Jax, Kai, Xavier, and Ricky!

I thought I have seen all the great thinks in Franklin and then I visited Discount Tire in Franklin. Outside temperature was 25F but there was a guy outside smiling at everyone while checking air for people. Then I went in and met with more helpful staff. They gave me 45 minutes estimate but the work was done in 15 minutes. This place is awesome and I highly recommend it!

Excellent service and professional work. Competitive prices and fair.

Service was quick and had many options in stock. They seemed genuinely accommodating.

Simply outstanding! Everything about my first visit here was top notch. Incredibly efficient, professional, and courteous. This is a well-run shop. I highly recommend these guys and I will be back the next time I need tires.

Great place. Knowledgeable staff. Awesome prices. Will be our go to place from here on out. Xavier did a great job helping us!

Xavier was incredibly professional and welcoming. Not only this, but my car was serviced with lightning speed and done with a level of care any protective owner would hope for.

We were on the road with a blow-out on our trailer tire. Discount tire fixed us up very quickly and back on the road. The guys in the shop were fast and courteous. I can’t say enough about the service we received.

Customer Service is AMAZING! They met me at the door asking how they could help me. They were able to fix a tire with a nail in it when the Honda Dealership said it couldnt be repaired. And guess what -- FREE OF CHARGE!

Ive been to multiple tire shops in Nashville and this one is the best Ive found. There staff is knowledgeable and friendly, they are fast and attentive to details. They have taken good care of me when in the need of all new tires and when getting fat tire repairs.

Those guys were awsome .they were very busy an running around was told an hour was done in 35 mins .i will return

Good place to go for tires

Always a great experience here - fast and very professional. Great service and good prices. Highly recommend!

Can’t recommend this place enough. They are always super friendly and incredibly efficient. Prices seem fair and they have price-matched for me in the past. They have corrected mistakes created by a less than scrupulous dealer without selling me tires I didn’t need. Will continue to take all my vehicles there as long as they maintain this level of service. They are like the Chick-Fil-A of tire shops!

Always come here, guys are great.

I had a great experience at this location! I ended up needing a whole new set of tires way sooner than expected. The staff and management of discount tires took the time to listen to me and gave me the best possible information and helped me get the best possible new set of tires. I won’t go anywhere else but this location anymore. They are kind and friendly and take the time to impart knowledge when necessary! Thanks!!!

Always willing to help, even when you pull in 5 mins before closing.

This is always, I mean always, the place my wife and I go to replace, or have balanced and rotated, all of our tires on all of our vehicles. Excellent service ;very friendly and knowledgeable and very helpful. We have been going to this location for years. 👍😊

Great service, tech found a nail in one of the tires I wasnt replacing and fixed it. Thats service

Above and beyond good service. I have been here twice and would recommend it to everyone. They are the best!

Excellent staff. They were super friendly and very fast.

We had a wobbly tire 100 miles from home. They helped us free of charge. Turned out our tire was extremely dangerous and almost fell off. Im glad we found professionals who were honest.

Tire rotation in and out 15 mins. Fast and good service

This one is fast and very helpful. If item is ordered, it comes in a timely manner. It has a clean waiting room, clean restrooms, a coffee machine, water to have while you wait. This is the only one that has serviced my vehicles.

Ricky, thank you for a great experience today! He went above and beyond Highly recommend

This was far and away the best experience Ive had replacing tires. I ordered the tires online and booked my same day appointment. We arrived 5 minutes before appointment time @ 3:10, were greeted immediately, paid for my confirmed order and went next door to have a soda and wait. The attendant estimated my appointment would be 45 minutes, and it was exactly that. My tires were done, car was pulled up to the door for us and we were driving away at 4:02. Perfect, hassle-free, and $200 less than competitors. I will definitely be back for any future tire purchases! Thank you for great service!

Discount Tires in Franklin is a great example of Real Customer Service! Not only did the Manager Bo call me to find out my issues but when I brought my car in today they fixed it with no charge & no wait! EXCELLENT CUSTOMER CARE!

This store has friendly knowledgeable staff. Great customer service, good prices, and very fast service. This is the only tire store I will take my cars. I trust them and their free rotation and balancing keeps me coming back. I think we have bought 5 sets of tires from them so far and plan to continue giving them our business.

This is a great place to buy tires and have tire maintenance and repairs done. Every employee at this particular Discount Tire store is professional, helpful, patient, and knowledgeable. It has always been a pleasant experience every time I go here, which is great because this store is within walking distance of my home. All three of my vehicles now have tires that were purchased at this location. These people work quickly and efficiently, and they always call you when your vehicle is ready of you dont stay in their waiting room. I highly recommend this place, with no reservations whatsoever!

Friendly and very considerate when dealing with my very old flat tire! Quick too!

Excellent and friendly customer service! Out of town on business and got a flat. They took the time to be sure my tires were in good shape after finding two separate issues in two separate tires. They did not charge me anything to fix my flat or the other Tire! Had to wait quite a while but understandable since they are so good! Would highly recommend!

Ok. If you read the end of this review you will see that I changed my rating and my opinion from 3 to 5 stars and I will explain why.What I wrote below really happened. Again service and speed were top notch, but there was the tire insurance added I didnt ask for. Gary (spelling may be bad) the manager of the location, called me immediately after he has seen the review. He apologized and explained what has happened. He made clear that what happened isnt standard but was a mishap. He was extremely helpful and tried to make it right. I believed him. Great company that has enough character to take the extra step and tries to make things right. Rare enough this days and worth a upgrade in rating.Thanks!Beware the upsell. Service was quick and generally was ok. But I like to be asked if I want to buy extra insurance or warranty not just added to the bill. Thats not ok. Again. Service was good and quick, the added insurance was the problem

Very customer service oriented.