On August 13, 2021, Employee Don did a fantastic job in installing a head light bulb that I had just bought. He also had a great customer service oriented attitude. I was driving back to Baltimore and this new bulb may have saved me an accident and/or a traffic ticket. I highly recommend Don and the Mannheim Auto Zone store.

The people that work here are very helpful and are polite to our customers.

Horrible service. A female worker name Shanon( in Franklin Park IL, on 3040 Mannheim Street store location) was very impolite, rude, full of negativity, very unpleasant . I waited for 10 min in line and when she got available she told me that the line is from other side not where I was standing. her face impression was very unpleasant . She told me OKAY OKAY I will take you next.This is not how you treat your customers. She should not be working there .

Consistently bad service. The staff has no idea what theyre doing, and the management is exactly the same. If you dont want to do your job and help customers, then dont work in customer service.

The experts didnt have knowledge on my vehicle, plus charge my CC twice 🙄 how companies like this can hired inexperienced staff??Disappointed totally.

I could have gotten more help from someone with mental retardation. The computer said they had the parts in stock. Then they didnt and the mouth breather behind the register acted like making a phone call to another local store was impossible. The staff combined had an IQ of 12.

Got a brand new Alternator. Old one will probably be rebuit to serve again

Alberto went out of his way to make sure I received exceptional customer service! Give this man a raise. Thanks!!!

Good prices and product selection. Sometimes very long lines.

Friendly employees, but autozone will not price match motor oil from Walmart. I buy $100 worth of oil every month from Walmart.

Asked that latino guy with a long hair to help me with a scan tool!i ve been working with cars last 22 years and he started lying to me right away! lazy guy started to make excuses right away-really unpolite and unprofessional! if you don t like your job and don t know anything about it-you shouldn be there!

While on the phone with an employee this evening, an employee told my husband, call me back when you’re phone works. No, I won’t be calling your store back for anything, again. With all the other options to purchase parts, you don’t want to be so rude.

The employee Roberto helped me in everything and made my work easier thanks for all the excellent work thanks

Was buying a battery with woman seller who is on drugs obviously charged me 2x 140$ for 1 battery, besides that she was very agresive and unpleasant, she dont have 2 teeths in her head unfortunately and ppl like that are working here to give to customers hard time i guess? Your company should have a drug test or something, because that woman is on meth or dope, something very heavy..

Hello,When you have snow and ice on the windshield then your wiper blades go bad cause of that!this is the place for it,plus theyll put them on for You!

MJ was great. He came out in the cold and put on my windshield wiper like it was nothing. Great people.

Very helpful staff. Very knowledgeable and friendly service.

Cant complain but some times they are expensive

Only place where I could get antifreeze tester that I didnt have to order and wasnt low end budget ones that I have low confidence level regarding accuracy.

They have most of the stuff and if they dont they search nears Autozone for whatever part you need and call them to make sure they have it and so they can put it away from you. I gave it a 4 star because I went in to get brake lights and asked the guy for assistance and he was like oh you need back lights? And he said he had no idea how to open it or if he could help me change it. Very economic on some parts.

It was fast service

Great location and great staff. Enrique helped my mom with some parts she needed for her vehicle and he was very helpful and polite

Late night staff very helpful

If you are dealing with the guys for anything you might need you will get descent service,however if you are dealing with any of the females there specially if they are a supervisor you will not want to shop there no more. Dont believe me, than have your own experience.

Store manager and staff are knowledgeable and courteous. Service is above and beyond.

MJ was great! He went above and beyond with assisting me today and getting some bulbs on my vehicle switched out! I will be back to continue making my purchases at this location. Excellent customer service!

Busy but they did not carry any paint for the car was looking for

Always helpful

Terrible customer service. Bought car battery couple days ago. Have not used it. Once brought for return they refused to do the return based on too many returns that day. Manager was not wearing name tag and refused to give the name. 🤭 After arguing with them they called bigger boss made return and finally provided their names. Never buy from this Autozone again. Customer service below 0.

Prompt friendly service

As soon as I walked into the store, I was greeted by one of the managers whos name was Mj if I recall correctly. I needed some engine oil for my car. I was unsure of the type of oil it needed but he was very professional and looked up my car to ensure I added the correct type of oil. Thank you again for your service!!!!

The quality of the parts are not what they should be using this parts store I have a lot of comebacks and its warranty work because the Parts failed

Was here around 3:30 yesterday. Customers were not reinforced to wear masks and it was pretty disappointing. Had to leave

Enrkue is best. 5 star services. Was very helpful

Always helpful! Chatable employees, which makes the visit more interesting. They always replace my wipers for me with no hesitation, no matter the weather.

The woman that works there is awesome! I dont know if her name is Sandra or Yolanda. She has long red hair! Sorry I didnt get your name but thank you for being so nice to us!

The staff was extremely friendly and helpful! Not sure of the employee name but he even came out to my car to assist me to place my wipers on my car that I had just purchased.

Dont call this place, ppl that work here seem to have it out for costumers. If you call to get something set on the side for pick up. They will give you an attitude because you are making them work a bit more.

I have been coming to this location for over 10 years. I had a really bad experience w an employee who knew nothing, was rude to me, broke my wiper arm, didnt say anything and i was stuck waiting ONE FULL WEEK for the part to come in. I called the Ford dealership and the part only takes 2 days to get. Again, I waited ONE FULL WEEK to get my wiper arm fixed. The manager was pleasant and the gentleman who actually was going to replace the part came to my home in a snowstorm and hooked it up.

The spot foreal !!

Curb side pick up.. and very knowledgeable

It was pretty good. Although it did take a while for me to find someone to help me find what I was looking for.

I love this store. It seems to be one of the cleanest autozone around. The staff is great. This is the warehouse were other stores. Order from. They always have what you need or theyll get it first because it has to come here before it goes to another autozone. They have the same hours as the regular stores. Its fairly easy to get in and out unless your making a left hand turn out of here at rush hour I also think this is where they train employees because everyone here knows exactly what there doing. No confusion. No guessing or going home with the wrong part. Just an all around professional team. Great store I cant speak enough about them. Always leave getting exactly what I paid for.

Very helpful and friendly employees. Well stocked and clean store.

One of the staffs was unprofessional and rude. The cost of over there is a bit expensive especially on the car parts. At the other hand, the area is organized and as well tidy.

My husband had problems with a battery for his 4 X 4 vehicle. MJ Faraj was extremely helpful and went out of his way to assist with a battery exchange even though there were some warranty issues. Thank so much for making this return/exchange as painless as possible!

Very slow. They skip people in line to take care of people came after. One of the reason, was the cashier couldnt understand the customer. So skip him. Instead of taking the time to try understand. Or call someone else to help. Other staff would help

Good erique service he’s bastgay

One of my front lights went out in my car and I had my sister go there last week to buy the lights and get them changed out. When she was there, she waited about an hour and a half for someone to go outside and change the lights. They told her the light was just loose and they tightened it. I went in today because the light went out again. So I decided to just get the lights changed. They looked the car (the same car from last week) and the manager said they dont change the lights on that type of car. When last week, they were going to change the lights. I dont know what changed in the last week, but the car did not. So absolutely ridiculous that they didnt want to help me this time around. I returned the items. But terrible customer service. You cant just change what youre willing to do because you just dont feel like it now.

Nice welcoming people. Relatively fast service. Coffee is bad, but who has nice coffee and you dont go there for coffee

The staff member who attended to me was very knowledgeable and went the extra mile. Wish I could remember his name. Hes a skinny white man in his 30s or 40s

Great customer service from start to finish. Young male was very friendly and helpful.

Could have been better! Received the wrong part. Part was the wrong size serpentine belt. Had to call for availablity to other store. All worked well after replacing belt.

Great service Miriam and John were true professionals. They have been a great help with my battery, they also speak Polish.

Excellent service! I went in for a battery replacement. Got a fair price and Sandy changed it out for me.

Good deals on batteries! And good service!

Great service and I found the parts I need for my car the guy behind the counter was very helpful letting me know what was the right part for my car

Wow! Some of the rudest phone service. Some lady with a lot of attitude shouldnt be answering the phone. Wow that was horrible. Felt like I was ordering hot dogs at the wiener circle.

When We Buy Over $300 No Questions but You Have to Return a $20 Item They dont Have a Charge And Forsing to Buy Other Products that you Dont Need. BS!..

Bought a car battery from here once before

Alot of negatives. Too many to type

Michael was very helpful and patient considering that it was a bit busy and he was the only one at the counter. He was so kind and replaced my brake lights. Autozone is lucky ro have such a great employee! Thanks Michael for being so sweet! 😁

Good Store. Good Prices. Staff is friendly and knowledgeable.

If you like standing 20minutes in line for checkout then this is your place. Maybe they should hire more people.

Very close to me which is nice and they usually have what I need but there is ALWAYS a line that you end up waiting 10+ minutes in for some break cleaner or tire shine.

Staff make every trip wonderful never had a issue

Its a nice place to buy a parts for your car and also a great service with the costumers

Great manager. Always willing to do whatever it takes to make a customer happy.

It was excellent👌👌👌one of the girls also helped me to install the battery,I forgot her name but shes awesome

Friendly staff and most of all knowledgeable!Thanks to Derek whom assisted me in a car problem. Great staff!

Always knowledgeable people there always have what I need

Always find a decent quality part at a reasonable price, especially when you cant wait for a part to be ordered by a dealer or online.

Nice and helpful people work there.

Love the deals and awesome friendly people to serve you!!!

Helpful staff. Never have a problem with my parts.

This store is the best the helped me out and th staff was great

Best AutoZone that Ive ever been to. Friendly, knowledgeable, and helpful staff running this location.

The manager she doesnt know how to speak nicely to the costumers

This place is a joke, I been doing business with autozone for 20 years I walk in and not only they talk to people unprofessional but the female that try to help me and she said she was the manager!! Wow. This is why autozone does not get the business they use to. I asked her for a cabin filter for my car she says we have it she goes and checks comes back saying we dont have it. Then she says to me we have the one thats 10 dollar higher in price I ask her for a discount she says nope it does not work that way. Oh no and your a manager. She was not aware that the business I operate in suburbs I spent 5k a week with autozone once upon a time and you know why I dont because that crew got replaced with this kind of crew that dont know how to keep a customer happy and coming back . The best part about these employee they talk to you as if they were the owners of autozone!! I guess thats why they all work for a corporation the owner never come around. Learn how to talk and help customers there your pay checks!!

Great place for all your auto needs. Easy parking lot

Helpful staff.

Good place to shop. Great cusromer support

Cool

Frankling park branch.. Needs a bit more professionalism... Staff at times are yelling at each other while customers are there.

So fresh and so clean!

These folks are truly helpful.....never condescendingAutoZone cares about Veterans - show your Veteran status always 10% off.I always check prices from other services (Auto) stores and AutoZone always beats competitors pricesSemper fi

I WENT IN TO AUTO ZONE ON MANNHEIM ROAD NOT SURE THE TOWN RIGHT THERE, BUT I NEEDED TO PURCHASE A LEFT REAR TURN SIGNAL LIGHT, AS MINE HAD EXPIRED!!!!. THE MEN THAT WAITED ON ME WERE BOTH VERY KNOWLEDGABLE IN THERE JOBS, AND I WASNT I THERE TOLONG, BUT LONG ENOUGH TO KNOW THAT THEY HAD A VERY NICE DISPLAY OF KERSHAW, AND OTHER KNIVES THAT WERE VERY NICE.

Very helpful staff

Staff needs to be more aware of customers waiting by the counter

Used to love going to this place but the person they had hired as a manager I guess I he thought he was in Humboldt park talking to some by his boys as though he expressed himself through customers very unprofessional

I went with my friend to get small parts for her car. They were very helpful and friendly.

Not a friendly and not a professional place. I live nearby and always bought in this place, now I will never buy from AutoZone and do not recommend it to others. Workers do not do their assigned work, are not welcoming, it feels like I came not to the store but to the third world police station.

People were nice and friendly, helpful and knowledgeable.

Knowledgeable sales personal helped with substitute parts.

It was ok

A great place to go for car parts and accesories.

Yolanda at front counter, was very helpful and lively!

Had a battery put in tonight and they went beyond to help me great service

Stopped to get obd scan and Yolanda asked me to wait until she’s done with customers in line behind me. I went to back of the line and when finally reached cashier she told me to stop at end of the line until she is done with others who came after me. I asked “again” she said “yes”. I asked is she realizes that i did that already and that customers won’t stop coming in, she responded with “I know”. Really RUDE and unfriendly.

Good place. Big asortmens. Clean