Despite calling ahead to confirm my reservation, the location was closed* when I arrived leaving me stranded outside on a hot, Arizona summer afternoon (around 2pm on a Wednesday).This was not a be back soon or out to lunch closure. The sign on the door stated it was a satellite branch and to call the main branch at Scottsdale/Shea.*Both Enterprises website and Google Maps list hours for the Fountain Hills location that day as 8am-5pm.

Great location. Cars are clean. Professional staff. This has become my go to place to rent a car.

Its very frustrating dealing with this location as you cannot talk to anybody. I reserve the car online With a pick up time at 4:30which the website allowed me to do and return time of the same then with only 24 hours left till my pickup date I get a call from them that I was unable to answer as I was working the message stated that I could not pick up the car that late. They waited with only 24 hours to tell me this I cannot pick it up earlier otherwise I would have scheduled it earlier as I am working now I have no way to pick up my car because I have nobody to cover my job to go early for work and get it. The employee from enterprise that left the message stated this was a glitch in the system my response to them is if its a glitch then fix it this should not be a problem happening and if they know and are aware of it that they should correct it so this doesnt happen to anybody else. If fortunately I was able to get a car from another This app. called TURO... Yet unfortunately I cant even cancel with enterprise as I try to call them several times to discuss this matter with them and see if there is any way they can help me get through it but my call goes to an automated recording and as I hold it then eventually hangs me up saying that nobody is able to answer this call.So unfortunately they get a miserable rating from me and I will definitely tell people not to use this location I have had good luck with enterprise in the past and actually when this location was open full time I never had a problem with them. But this isnt the 1st time I unsuccessfully have not been able to get a car from them in the past 2 years. So its time to move on and give somebody else my business.UPDATEAfter posting this I received a text from Ryan at enterprise, he offered to meet me ar time I scheduled for pickup, He actually didnt come he sent one of his employees but either way he stepped up and made things right and I greatly appreciate his higher standards. The person he sent was courteous and they got me in my car quickly and yesterday and everything went well I had a good trip to car was good today well return it and I will be thankful for the great service Ryan provided me.

My husband picked up a vehicle on Friday so we could do a long weekend trip. I got into the car on Saturday morning and discovered the back seat was covered in dog fur. We were not super happy but still decided to get to leave for the trip. Then when we turned the AC on there was an excessive amount of fur, dust, dander and particles flying EVERYWHERE in the car, in our faces, all over us and our stuff. Im not being exaggerative, It literally covered my black pants. I started sneezing and we were all uncomfortable and a little grossed out so we decided to call Enterprise to see if we could get a clean car. They told us our location was closed and there would be another car waiting for us at a location 15 miles away. We got there and they told us they had no car for us. So basically our whole trip was canceled and ruined. Our poor kids were really disappointed. Its concerning to me that our rental wasnt thoroughly cleaned between renters, especially during a Pandemic and as even as a Animal lover, everyone knows that knows that animals can sometimes carry fleas, ticks, ringworm and other things. It was unacceptable of this Enterprise location to give us a dirty car, ruin our trip, then not even try to resolve the situation.

Service was good and got to drive around in the cool new jeep gladiator!!!

Upon arrival to the airport rental car area I had to search out Enterprise as they were closed and being ran by Alamo. After finishing with the front desk I went up again to get my car and had to wait for 15 minutes cause the runners felt talking about the game was more important. Then him helping me to my car was to point to the other end of the lot and say its that one. After I made it to my vehicle it reeked of cigarettes causing me to need to drive with the windows down for the next few days. The very next day in my 2 week rental 3 of the tires gave me a low warning and the engine service light came on. Then too top it all off once I was done and trying to leave the airport I spent 30 minutes just waiting to get a receipt printed since they couldnt confirm what email they sent it too. At which point I had to leave with no receipt because I had a flight to catch and they still couldnt print a simple piece of paper. Go anywhere else, they will care about you more.

James was AWESOME. Needed a car immediately and within 5 minutes he made it happen. I also needed to be picked up and he was there in a flash.Amazing efficient service. I will only recommend here!!! Thank you James.

Being under 25, it was hard to find a car rental company that would not charge me an arm and a leg for a car. Enterprise had the best price, hands down. When we arrived at this location to pickup our vehicle, Robert greeted us in a very friendly manner. He was attentive during the process and explained the details perfectly. He went out of his way to make sure that our rental experience was effortless and not stressful. We felt like family at this location, all thanks to Robert. He worked with us every step of the way. Cant wait to rent from here again. Robert, youre the man!

I would have given a no star evaluation if the software allowed it.I made a one-week reservation for any one of 4 or 5 car models (Corolla, Cruze, etc) to be picked up later yesterday afternoon. I was sent a confirmation eMail specifically affirming the verbal contract. As I was getting ready to walk to the rental agency to pick up car (only 3.5 mi away), I received a call from the local place on Saguaro telling me that no sedans were available; they only had one pick-up truck! Surprised, I asked what other options I had, but the gal at the place basically told me to try somewhere else and thats how the system worked.Sucked big time!

Amazing experience! From the time I picked up the car from Scottsdale to dropping it off today after 5 days at this location. I told the guy I need a ride back home and he immediately said SURE :) He locked the office and came drop me off!! Excellent Service!!! Go Enterprise for going above and beyond!

Good location and selection of vehicles. quick and easy rental process and wonderful services.

So friendly and helpful would differently use them again and recommend them

I was very pleased with this place the vehicle I got was very clean the staff worked quick and I was in and out

Last minute rental and they were able to get me set up and on the road.Needed to extend the rental, after one week, one call and was taken care of.Friendly staff.

Excellent Service!!!Thank you Coleman!

Ian is a rockstar at the office. He makes a routine visit special and tries to do whatever is needed for you.

I had a great experience here.

Convenient location with attentive and helpful staff.

3PM closing means we cannot use Enterprise. Were using Hertz in Scottsdale instead.