SUPER helpful and friendly. Seamless from beginning to end. Andrea was awesome and helped me find exactly what I needed. AND she had it shipped to me (in another state) in just a few days!

My daughter had her flooring done by Factory Direct Hardwoods Liquidators and they are the most beautiful floors and James did an excellent job at installing them. When I had to replace my damaged floors from a broken pipe I didn’t think twice about using them. The service is exceptional and once again James did an incredible job at installing them. I would recommend them to everyone.

Best deals on wood that Ive been looking for EVERYWHERE. Andrea was extremely helpful, and they went out of their way to make sure we were accommodated. They were willing to come in and open the store when there was no other way I could make it to regular hours because of my work schedule. We visited numerous stores many times before this one; one visit to this store and I was solidly sold.Just a heads up though, this physical store is different from the Google photos that they have for it. But thats no hinder to anything. Here is a photo of the outside to help find your way

Stop if your looking for flooring this is this place! The service you get here is top notch. Not to mention the prices for flooring are great! But the service has me coming back and telling everyone who needs flooring to visit the best service in town!

I recently ordered luxury vinyl planks. The person I spoke with over the phone, Andrea I believe, was very courteous and responsive. On top of that the pricing was was great, and the product arrived on time. I would definitely recommend Factory Direct!!!

Andrea and Daniel were extremely personable, helpful, kind and not pushy! I got quotes from a couple different sources and Factory Direct was able to beat the other offers for me as well as provide excellent customer service. They are a local family owned business and I highly recommend supporting them with your next flooring purchase! Our floors are gorgeous!!

Excellent customer service and wonderful communication. They were able to help me find the best price for my flooring and made the process easy. I highly recommend!

After scouring the internet for the best possible deal, I found it at Factory Direct Hardwood. Not only that, but the customer service provided by Andrea was outstanding. If everyone responded to my questions in the time and manner as Andrea did, my project would be infinitely easier. She answered all my questions, if not immediately, within 12 hours. If she did not know the answer to my question, she went and figured it out. I normally do not write reviews, but Andrea was so helpful, I thought it would be unfair if I did not advocate for this business.

I was very impressed with the price and extraordinary service that Factory Direct gave me on engineered wood flooring and the adhesive. Andrea gave me the best price of several quotes on the same product and kept me informed during the entire process from purchasing to shipping. She made sure that I receive the shipment on time. I wholeheartedly recommend this company.

I was consistently impressed with Factory Direct Hardwood Liquidators throughout my selection and purchasing process. They had an outstanding selection and the best prices. They provided excellent customer service and communication. I couldnt be happier with the product or with the experience.

Such a wonderful experience from beginning to end! Andrea was the best! She was SO helpful, and went out of her way to help us get the materials we needed, as quickly as possible. After looking around, Factory Direct had the best price on the flooring, and it was ready for pickup the same day we paid, and when we needed extra she went above and beyond getting it ready for pickup.I really can’t say enough great things about them as a company. Great customer service goes a LONG way, and because of that I would recommend them to anyone with flooring needs.

I had a great experience working with Factory Direct Hardwood to get some additional flooring for a home project. They were extremely responsive, assisted with any questions I had, and were quick to ship as well. Great service!

I will admit that I was a bit hesitant at first because the price I was quoted was so much less than other places that were in-town for me. Andrea did a fantastic job communicating with updates and was also very responsive to questions I had. From the ordering process to receiving pics of my pallet prior to shipping, the whole experience was fantastic. I almost want to re-do more floors in my house just to do business with Andrea and team again! Thanks for your amazing service!

I could not be happier with purchasing our hardwood floors from Factory Direct. I must admit I was skeptical at first as they were not a local business for me. But from the first call to the last, I was treated as if I was someone that had just walked into the store. Service was impeccable! I highly recommend Factory Direct if you’re looking to get the best service at a very competitive price. They saved us $$$!!! No one locally could touch their quote.

Very prompt and efficient. Price was almost unbelievable! $2.00 a square foot cheaper is a big deal! Shipping was faultless.

It was great doing business with Andrea. From start to finish, she was right there lending her professional opinion and assistance. Kudos goes to a company that cares enough about their customers to have someone such as this be the “face” of the company.Will definitely do business again!!!Linda Ladybug

We are so happy with our floors from Factory Direct. I found them online and then realized they had a showroom in our area. Andreea was extremely helpful and very prompt to respond each time I contacted her. I could not have found a better price on the flooring I had picked out as well as the cost of installation! It was a win/ win and I had shopped several places. We also thoroughly trusted their installer, James. He has been in the flooring business since a boy and we were totally comfortable leaving our home in his talented hands. We did have a few glitches but they returned to take care of them and made sure we were totally happy with our new engineered floors. We definitely recommend them for your flooring needs. You will not be disappointed. Thank you Andreea, Daniel and James! Sincerely, Debbie and Don

Andrea was great in helping me get my order. The price was so much cheaper than the local places by me, shipping was fast, and the service was great. Would use them again for sure!

I ordered my flooring online from them and had it shipped from Texas to Indiana. The price was better than anything I could find locally on the same exact product even after shipping costs. The flooring was delivered faster than I expected and was in excellent condition with no damage from shipping. The flooring looks great and is great quality. I definitely would recommend them to anyone!!!

We got a waterproof floor for our new house and I’m so happy with the quality and look of this floor. My guests are all complimenting us for it. We have pets and accidents happen, well with this floor I’m not stressed out anymore because one of the dogs had an accident. With this floor everyone in our family is happy, including our pets! Thank you, Andreea, who by the way is so professional and helps you find exactly what you’re looking for!

Above & Beyond!Wonderful customer service! We were in the middle of repairing our bamboo floors when we ran out of the DISCONTINUED flooring. I called FDHL and they tracked down excess stock from a customer, bought it back and are having it shipped to us in San Diego, CA. They even sent us pictures to match. Thank you so much!!!!

I stopped at this store after work and I am so glad I did. Not only did they have a wide selection of hardwood, but they helped me make my decision by explaining different factors I did not know. Ive been shopping for a while and I figured I will check out a couple more places before my final decision. I noticed the store sign off hwy 75 in the morning when driving to work and I made it a point to stop by after work. I ended up buying my floors here. Because it was so late, they ended up staying after hours to finalize the purchase. I did not purchase an installation package because I had a friend who installed the floors for me. I got a great deal (lowest out of all the stores in the area). I am so happy with my floors! Thank you!

Exact product I was looking forProduct delivered to Houston Location for pick up on timeTimely response with all communicationSaved over $1000 on a small project (Master Bedroom and Closet)

Very happy with the purchase. Excellent service and go well and beyond. Clare

Great service! Andrea was very professional, efficient, and friendly. Prices are competitive. Highly recommend.

We purchase from many different flooring distributors! But have never experienced such great customer service! Andrea was Great!!

Great prices, easy to work with, quick to respond, would happily recommend to friends and family!

Great service, price and Quality!!

I wish all my business transactions could be this pleasant.