I wish we had read the reviews before signing up for a year plan, but what others have said we also experienced as well. We had notification they were at our house to begin service, but no one was actually there. When we called back to explain what happened we never really got a good apology or explanation how this happened. The final nail was when they did an “aerate and overseed” in early August when we had not had rain in weeks. The photo is of the “aeration”. The ground is so hard we cannot understand why they scheduled it now. We’re not even confident they did any overseeding but we did find some in the gutter so it may have all just blown away in the 30 min between service and us checking. We really needed a company to fix our yard the previous owner let go, but this is not the one to go with.

Used to keep lawn healthy. I gave them a score of 2 which was being generous. TerribleLawn service!!! They almost ruined my new yard!!!!

This is the first year I have had them fertilize and control weeds in my yard. They are doing a great job as the weeds in the backyard were bad.They just applied Landscape pest control. There are quite a few issues with some shrubs… Looking forward to see the results!

You guys have no idea about what you are doing. My lawn is totally burnt after the last application. How can the grass which was fully green turn into this color overnight??? Is someone listening??

Burnt yard and unprofessional trying to get it resolved and still waiting to fix the damage yard.

Ive been using TrueGreen for a few years now and have been really disappointed with their services recently. About two weeks after they fertilized my yard and applied grub control, my lawn has large brown spots that clearly indicate grub damage. In addition to this, last week I received the notice they were going to come out the following day to treat my yard and they never showed up. However, they still notified me of the bill via emails. I called to get clarity on what happened and the gal I spoke to said a guy came at a certain time that day and treated only what needed to be treated. This never happened because we were home at the supposed time he was there. There was no steak put in the ground nor was their a paper receipt like they always leave. I expressed I wanted to cancel services due to this sheer lack of professionalism, upon which the gal expressed zero interest in trying to keep my business. Pick a company that shows more interest in providing the kind of service youd expect.

I have tried to cancel three times since last year. they keep showing up applying treatment and sending me a bill. they are impossible to get ahold of and are NOT honest! STAY AWAY AT ALL COSTS.UPDATE - I promised to update my review after giving them a chance to refund my account. Its been a month and ive made four phone calls, each one about an hour long, and have been assured each time that my account would be refunded. Its been a month and no refund. They have hundreds of dollars of my money for a service i did not want. They are thieves. Stay away.

Prepaid for 4 applications in August of 2020. They were to apply two in the fall of 2020 and the other 2 in April / June of 2021. So far, theyve not applied the April 2020. When I tried to call this morning at 8:05am, I was told there was a 15-20 minute wait, so I opted for the auto redial. They did not return the call. At 11:04, I called again, this time it said there was a 1-2 hour wait period. That tells me they are busy selling new customers, and not taking care of the ones they have.UPDATE: just called back at 1:58pm. Was told there is a 2+ hour wait for a return call. So, I decided to call back, and this time, instead of pressing the menu for a question of an existing customer, I instead pushed the new customer service option. Guess what? Yep, a live person answered within 5 seconds. So, to my point, they do NOT care about existing customers, just prospecting for new. Makes sense, if you only pay commissions to your sales staff for new customer generation. Ill be shopping for a new lawn care service when my next two applications are applied.

I prepaid for weed control, pest control and mosquito+ spraying. Today I received a text saying the guy is here for my first service. I was home and saw the truck out front but the guy never treated the back yard. I got a text saying service was completed with no mention of MISSING BACK YARD! The call center kept me on hold for 45 mins, with no answer to why they missed back yard. I highly recommend against their service.

Update:It is now Tuesday- still have not received a return phone call or lawn care treatment. Call placed again- message ...approx wait time to speak with agent 1 to 2 hours...Service agent did not complete service because pets (chocolate labs) were in yard- however never bothered to come to door to request pups be put inside. Agent sent a text message reporting the pups were outside after agent had already left. Attempted to call TruGreen immediately after receiving text -however their message reports having a 2 hour wait for their return call. New service this season- not impressed.

Lawn is pretty green but the weeks are everywhere.

Been a customer for almost 20 years and in the recent years I have had 4 trees killed and they have been spraying them, when I asked about this they told me I was driving my mower into them when I mowed but they’re in my shrub beds surrounded by rocks so how would I do that. I was told I could pay $50 a month and have been doing that for years but then all of the sudden I was turned into collections for not paying my bill? -Sally Betten

The service works - no weeds and a lush green lawn.

Very good service!They call ahead to let me know when they will be coming to do my service. I like that! Also, I really appreciate it when your service provider guy leaves me a nice paper report about everything that was done and the name of the chemicals used.

We are done with Trugreen. Been using Trugreen 2 years after doing it our selves. We have more weeds than ever. Round driveway, terrible round landscaping where there are no flowers, trees or anything to get damaged. Have talked with the person that shows up numerous times about the weeds still in my lawn. They say ok or will go back over the spots with weeds after done spraying. I even went out again numerous times showing them where. Okay well will special spray there. I watched and they didn’t.

Great personable technicians. No questions asked if you arent happy. They make it right and you pleased!

Great lawn care place. Highly recommend.

I had a serious problem, that had taken over my yard, I had Creeping Charlie?Seen one of the Techs from TruGreen while I was on my morning walk, he came to my home, checked it out, gave me a price, and I got the first of seven applications, and with two more applications to go, my yard looks better than it has, in ten years?Extremely happy, with there service, and would highly recommend, TruGreen Lawn Care!!!!!Thank you, TruGreen

Biggest joke ever! DO NOT USE THEM!! They quote you for the entire footage of property that they dont fully control. I had to call them to come back and do the back yard. Ive tried to pay them NUMEROUS times and i get confirmation that it goes thru but then they call you 900x a day to get money from you that you have been trying to give them since day 1. I will never recommend them to anyone!!!

Absolutely a great place to work. The management team is very supportive and very friendly. They will give you the tools to be successful. My position was in sales. Awesome environment. The sales manager Jason really has your best interests to heart. He does not micromanage which makes coming to work that much better. Doesnt mean you can come and sit and do nothing. The sales team is great. No cut throating and they help you. Looking for a good place to work I would suggest applying.

We have tried to keep our lawn green and weed free for years, using the typical fertilizers and weed killers which anyone can purchase. Even though we carefully followed all directions, the lawn never stayed green, and the weeds always seemed to proliferate. In despair of ever having an acceptable lawn, we decided to contact TruGreen. Their expertise, persistence, and quick response to any of our inquiries, has resulted in remarkable progress. They began servicing our lawn in late summer, and by the Autumn the weeds were virtually eliminated, the lawn was responding with green growth. At this point, we are fully satisfied with the TruGreen Lawn Care program. Another point is that when we considered the cost of our man-hours in lawn care, along with purchasing the many products, the financial cost of TruGreen was just about equal.

The applications seemed to not work as effectively as the last place I used. I have a lot of weeds still in my yard after 3 applications. There was 3 different spots that were completely dead also. Looks like they put too much in one spot, it was nice grass in those spots also.

I am so upset with this companys service considering how large they are. I signed up for service 1 month ago because I have lots of weeds and my house, and I just wanted my lawn to look really full and green . They came out to spread weed killer and fertilizer, not only did that do absolutely nothing to kill even 1 weed but the gentlemen told me they would be out again in about 1 week for grubs and they never came even after 1 month. They have good service as far answering phone calls and being polite and their app is nice. It would be nice if they kept their work and actually cared for your law.

I decided to let TrueGreen take care of my yard this year. The first application was on time. The person was very professional. explaining what is being applied and the reason. Give me some help to make their work better. I am looking forward to get my yard back in shape.

This company is horrible to deal with! When I set this up i thought i was getting a great deal but turns out they lie about what you are getting and had my boyfriend not been home for the first couple applications i would have not known that the things i was told I was getting wasnt even actually on my account! They are nothing but a hassle and i have yet to see any difference in my lawn. Now yesterday I got a notification they were going to come to my lawn when it was storming so i contacted them again and was told that they were moving me until next week which was fine but then this morning Im told they are coming out today again when its suppose to storm and rain all day! I will never get their services again would have been way easier to just do it myself then have the hassle with them choose a different company!

I paid for 6 services up front and they never showed up to service my lawn. A month went by and trugreen never showed up. I schedule many services and trugreen still did not showed up. They did give me a full refund which is great, but I would never go with Trugreen in Fort Wayne they are terrible

Outstanding and overall excellent services

TruGreen, please take some time to re-evaluate your customer service practices as well as your organizational structures. You are in desperate need of some accountability measures, customer service training, and better connection for customers to their local representatives. Every time you call you get someone different and usually from a different state. It makes it very difficult to manage problems and find solutions to service questions. After a lot of complaining and calls back and forth we finally got our first application completed.

The afternoon prior to my lawn service, I was contacted by the representative, informing me of service scheduled for the next day. This enabled me to have the gate open and my dogs kept inside. The service agent arrived, knocked at the door and completed the lawn service. Service reps are always polite, knowledgeable, professional and efficient. My lawn looks 100% better, using TruGreens services.

What I requested be done(yard boundaries) was not. Called out 2x and thought we had resolved. Contacted vendor and they tried 1x to reach out. Unacceptable customer service.

We have a pretty big yard. I feel the grass has improved greatly and the weeds are really disappearing since we started the service this year. My only complaint is that as I watch the representative spray the lawn, I see the areas he has missed with the spray. I wish there was a way they could see where they sprayed. I have had to call them back to do weed control and of course they came and it greatly improved. Other than that, I would say that I am very happy with the service and improvement I have seen so far and am very happy that we have gone with TruGreen.

Did a 6 minute job on one acre of land. Nice try guy! Get yourselves a surveillance camera, maybe your trugreen guy is cheating you too.

TruGreen does a great job keeping our grass, trees and shrubs looking their very best!Jonathan Oltman is a really good employee...very professional and polite . TruGreen is the BEST!

A quick call to the service manager to set up our service and the weed and feed program was easily the best bang for the buck. Pending clover extinction will take before and after shots.

No interaction with the technician. He usually comes and goes as per the call I get from the office. I do have some weeds in the lawn, but I attribute that to the lack of rain and weeds growing faster than the grass. So far happy with tru-green. been a customer for several years

They do a very good job,and the workers are nice

Our problem weed area has been corrected! I always get a phone call the day prior to service, and the tech leaves behind a note (if were not home) to explain what he did and any other problems hes seeing that we should be aware of. We easily added an additional service to treat an insect issue, which was rectified with just one treatment. Im very pleased that we choose Trugreen for our lawn care this year.

Every year for the past 4 years I have asked them to STOP coming to my house. My HOA has a NO SOLICITING sign posted at the entrance but they keep coming. One person just took it upon themselves to start walking around my back yard without permission and didnt wanna take NO as an answer. Now they have stuck advertising signs in my yard. .some of which i didnt see because the little placards blew off and now my mower is damaged because of it. I have left several messages and they wont call me back. Who does this?? Why would you stick black sign sticks all over someones yard WITHOUT ASKING??? You owe me a lawn mower blade and an apology!!

You had a lawn spray guy across the street from me about an hour ago. I was inside my house with minimal windows open just cracks because its not too warm out and the smell was so horrible I quickly closed all my windows. It did little good though it permeated throughout my house and now I have a headache from the smell. My son rode his bike home as this tech was over spraying and he was overwhelmed by the stench of chemicals also. I want you to know this is not the first time I have had this experience with your company and its poisons. Same results last time also. I dont use chemical companies such as yours so I am not part of this problem and you should be ashamed of yourselves for trying to kill off people and animals just to make a buck. It is breezy today so I can take it that your company does not know the cardinal rule of spraying which is NOT ON WINDY DAYS!!!!!! I would much prefer if you did not spray at all. Oh and thanks a bunch for the future health problems we in this neighborhood will undoubtedly have from your greedy carelessness. Today is 6/1/2015 and this headache better go away soon because I know your address.

Trugreen folks have a hard time following your instructions. I have some concerns with my trees and shrubs so I asked if someone would meet me at my home so I could show them area that are having bug problems. Long before I get home the guy has already come and gone before I got home. Totally not helpful to me. My trees and shrubs are still getting eaten up by bugs and the guy says he will be back to repeat and never shows or calls. Now it takes 2 weeks for the guy to come back out. So, they will be spraying trees and flowers that are eaten badly by bugs and now looking horrible!!!! Whats the point now damage is done. At start of season I had to beg them to come spray my trees and shrubs before this happens and only got a bunch of excuses why they are behind!!! I have had this service in every state I have lived in and so far Indiana as far as the trees and shrubs have not followed up or delivered on what they are getting paid for!!!!

The guy applied the lawn treatment, then patiently and politely answered my questions regarding mowing schedule. His customer-oriented attitude is consistent with the other TruGreen lawn and tree specialists Ive talked with.

They didnt ask how big my yard was, and didnt cover the whole yard. They claimed to know, based on something in their system. They used the least amount of grass seed possible, didnt take into account any existing bare spots, and just put a meaningless amount of grass seed throughout the yard for the aeration process. 9 lbs of seed for about 12,000 square foot is what I consider to be useless. It was like a single grass seed every few inches, even in the bare spots (which I have plenty of). They even missed two of my largest bare spots.I didnt notice a difference in weeds, or any new grass noticeably coming up (I watered twice a day regularly, early morning and just before dark). Also Ive heard that youre not supposed to use weedkiller in the first year of a new lawn, they either didnt know that or didnt take it into consideration either. Useless service from my experience.The areas Ive treated myself look nicer than anything Trugreen has done and I honestly dont really know what Im doing lol

Do not like their notification of less than 24 hour notice that they are coming in case you need to cancel

Lawn looks great and still improving.

School 🏫

Out standing business!

I have no weeds and the lawn is green

The gentlemen were very professional and friendly in both the lawn service we received and the insulation we recently had installed

Great business