Very knowledgeable. Had an electronic that had been missing the battery for awhile and it was a wierd size. I had no clue what it took but they found it out and had it installed in no time flat. Wrote down for me what type of battery it was and I was on my way. Kind. Courteous. Professional. It was also cool looking around the store! Lots of cool stuff. Will definitely go back for all of my batter and bulb needs.

No longer a customer. Having bought over a dozen batteries for my vehicles in the last 15 years I was amazed and disappointed to find out company policy is a prorated replacement battery has no warrantee. I purchased a Duracell battery for my 2001 Jeep Grand Cherokee in 2017. In 2019, after 2 years it would not hold a charge. Replaced with like battery at reduced cost by warrantee. Now the 2019 wont hold charge. Employee asked how often vehicle is driven. Seldom as it is tow vehicle for our motor home and is plugged in to maintenance charger when not in use. He said he couldnt tell battery status as it had no charge. I told him it had been on a charger.I was prepared to assume it was no longer usable and buy a replacement. The clerk quoted a full price amount and when I asked ifa warrantee reduction applied he said no the 2019 purchase had a reduction applied so a replacement for it would not be reduced. My reaction was disbelief that Batteries Plus would only stand behind every other battery.As he had my account history on his computer, I noted to him the consistent customer I had been and it fell on deaf ears and his look of oh well prompted me to say I guess Ill go elsewhere, whereupon I was informed that was my choice. I chose elsewhere.

I was able to schedule an appointment online, go into the store and was immediately greeted by an associate. I explained the reasoning for my visit. He was able to give me an accurate time expectancy for the repair. The entire process was quick, required the least amount of effort with superior convenience and well within a reasonable price.

Had what I needed at a reasonable price and courteous/professional staff.

Great customer service and selection. Whether your a business or just a customer you will be treated well here

I placed my online order and within minutes I was advised it was ready for pick-up. The young man at the store was very pleasant and courteous. I was in and out within minutes. I wish all store employees were this efficient and friendly.

Bought online, picked up in store. Fast and friendly help. Will use again in the future.

Quick turn around...less than 2 hour repair on my Galaxy Note 8 screen repair. 6 month guarantee on work. Awesome customer service. Mike and Dylan are friendly and professional. Thanked me for my business. Scheduled an appointment and got a 10% coupon. I highly recommend Batteries Plus. Thanks guys!

I liked being able to order the battery for pickup to make my visit easier. The guy graciously put the cords on the new battery for me too, which helped realize I needed a battery with a slightly different set of terminals. Excellent customer service!

This is where I go to purchase all our emergency back up Duracell batteriesGreat priceI even purchased some for a golf cartHighly recommend

Very helpful when I had issues with my power wheel battery

Friendly, reasonable price, good quality, helpful staff, IN STOCK!

Service was great! Went as scheduled, done professionally and got some great tips about my phone from the service rep.

After spending 3 hours on site going back and forth, my phone is still not repaired properly. My home button worked when I took my phone in, sure my screen isn’t cracked anymore, but now multiple features of my phone don’t work and they couldn’t fix it after they messed it up. So I paid over $100 to have my phone messed up. I don’t recommend having any work on your phone done here.

Generally overall a good store with proactive store managers. There is one specific associate by the name of Warren that lacks customer service skills to say the least. His tone I find to be very inappropriate in the manner in which he approaches customers.

Wow vary helpfull thanks great people

They have good customer service,and kind people that work here. My experience wasnt the greatest though.I went in for a cracked screen and had to go back 3 times because the screen wasnt working correctly after being fixed and at one point the bottom part of the screen stopped working after being fixed. Wasted a lot of time waiting around. They did assist me everytime and eventually got it fixed. Just a long process

Helped me fix my phone battery under warranty.

Went originally to get my 7+ repaired for a charger port issue, and they fixed my battery instead and my phone stopped working, went back today they claim to replace it but my phone still WONT CHARGE OR TURN ON ....

Great folks, awesome service.

Good customer service and explanation of guarantees.

Every time I walk into the store I am greeted cheerfully. The prices and the service are unmatched by any other company I have purchased batteries from. The Fort Wayne store is absolutely AMAZING!

Quick checkout and helpful staff when I arrived for pick-up, answered all questions and I walked away with more knowledge.

Great products and prices, staff is friendly and know what they are doing!

I ordered on line and when I got to the store everything was ready. Great job.

Excellent service and great place for a good value.

Id score higher but I didnt see any free popcorn or pop.

Very Congenial staff. All the staff had masks on in there were screens up to protect the public. Had an old cell phone that the battery had gone bad on and they repaired in about an hour very good work.

I ordered a power wheels battery charger online and picked it up in store; despite my having made a mistake in choosing the item, the process itself was very simple and efficient. The man who waited on me both times I was in today was fantastic and very friendly; however, the long-haired Rasta-acting employee was pretty uninterested when I called back and said I had gotten the wrong battery charger, describing the one I needed and asking whether they had it. He seem to want to rush me off the phone, telling me I’d have to bring the battery in to find the right charger, despite the fact that i said I didn’t know how to take the battery out of the machine it was in.

Just need a battery an they tried to sale me more stuff but it didnt work

Great customer service... Hard to find products.

Good customer service. Screen fixed quickly.

Before picking up my order at curbside, I spoke to a salesperson on the phone who gave me great advice on which product to purchase.

They always have what I need!!!

Wonderful people help me with everything I needed was a wonderful experience thank you batteries plus

Very good customer service, and the team does good quality work without a lengthy process.

They KNOW batteries. Very helpful. Free recycling of used batteries and light bulbs.

Loved being able to make an appointment. The rep was courteous, has knowledge of the product and made quick work of the task at hand.

Walked in,showed guy a battery I needed, he turned around and grabs the battery, almost without looking.In, out, drove off, in about 3 minutes.

Fast service, friendly, good prices

My SONY VAIO VGN-FW 468J/B laptop battery is BPS13 (i.e. item# is COM10378) and you sent me item# COM12912 instead which is obviously the wrong item because it does not fit on my laptop at all (I took my laptop with me). I have to return and get refund back immediately at the store where I picked it up. I then placed another order, item# COM10378 (BPS13) at the same store and I have been waiting for over a week now still waiting to get the right one.

Helpful and friendly staff. Good prices.

They did a good job.

Batteries Plus put a new battery in my Samsung Galaxy S7. So far everything looks great. I feel really bad though. I thought the quoted price was $59.99 and was charged $69.99. I made somewhat of a fuss over it and when I got home I see it did say $69.99. I want to apologize because it was my error not yours.

My go to store for all things batterys and light bulbs, they also repair cellular phones!

Good helpful information. Very nice people.

Recycle my dead batteries. Staff is always helpful!

Quick turnaround for a battery replacement. Price seemed reasonable and allows me to get some extra life out of my current S-7 phone.

Had what I wanted. Quick transactions. In&out in 4 minutes.

Great service, changed my key fob battery quickly.

First time I ever walked inNice store....friendly people

Dropped off my iPhone 8 for a battery replacement and the guys took care of it right away. They had it all complete within the hour. Super fast service and you couldnt beat the price if you book the appointment online through their website!

We go there when we cant find batteries that we need

Theyre very nice and got the job done quick and convenient

I love this place it is literally the best restaurant in town. Low prices Great food! Pizza hut says no one out pizzas the hut but this place definitely did!

Batteries + Blubs always has kind, professional and knowledgeable employees who are very helpful. Pricing is good, too.

Excellent and friendly services. They took a bunch of old batteries and light bulbs to recycle. Helped me find LED replacements for some hard to find lights. The best!

The guys at BPB deserve a thumbs up they always take care of me and make sure I leave satisfied. I will keep going back.

I was very impressed with the service I received. I was looking to have an iPad screen replaced, and I selected this location over others because of the extended hours (I was coming from out of town, and all the other places would already be closed by the time I got there). The employees kept me in the loop of the progress of my repair from beginning to end. The online scheduling service was seamless. The price was very competitive with what was being offered at other locations.

We talked to a guy and did not help and just said what we couldn’t do bad service

The salesman, Shane, was very accommodating over the phone and in person when I came to the store to buy and have him install my car battery. He was quick and efficient!

They were quick and efficient in getting what I needed.

I have dealt with this location several times over the years. I always get good service and support. Good Job!

Went in for a battery replacement the guy was very professional knew what he was doing got me a battery offered me a lifetime warranty I bought it and was out the door

Very helpful.

Staff was very friendly and helpful. They had everything I needed and provided prompt service.

Always have specific batteries here!

Great customer service, very clean establishment.

Easy to search for what was needed, items almost always in-stock and friendly staff.

Have great supply of different batteries. Personnel are professional and couteous.

Customer service fast and good. Came in looking for an obscure type of battery and was out quickly and satisfied.

Useless for lithium-ion batteries repair. They will sell 18650 batteries BUT will not assemble a 48 volt battery. Sooo disapointed.

B+B is a great place to get a new car battery. Just buy it online (there are frequent sales and coupons), then show up any time on the day youve scheduled. Theyll install it while you wait and dispose of your old battery. They have an amazing array of batteries, including oddball batteries for golf carts and motorcycles. I didnt give them five stars because disconnecting the battery disabled my radio and they didnt know how to recode it, something theyve been able to do in the past. All In all, much faster and more convenient than waiting in line at Walmart or leaving your car a your mechanics shop.

They were able to answer my questions about a broken van key fob. They checked it and confirmed that a replacement battery would not fix it. I asked questions and they answered clearly and cheerfully.

Great staff, pretty knowledgeable and willing to price match for good savings.

Well there sign say they fix Samsung phones and went in there to find out it is only certain Samsung phones. Sign miss leaded and waste of my time and gas

Quick appointment. Friendly staff and added out discount before we asked. Reasonable price too.

Bc they had everything I needed to get my bike going again. Not autozone, not advanced auto, not even walmart, only BatteriesPlus

They had the phone battery that I needed and installed it in a timely manner.

Very fast and convenient. Technician very knowledgeable

They helped me out of a jam!

Courteous and professional. Needed odd size battery that couldnt be found elsewhere. They had it in stock!

They have not disappointed me yet, they have my battery and bulb needs and the staff is always friendly and helpful.

Called the store to double check availability on a certain battery for my sump pump. I told them what I needed based on the battery I was replacing. He told me I had the wrong battery (Group 34M) and said sump pumps are Group 31. When I walked in I told him I was there to pick up the 31M battery for my sump pump. He told me what I had just carried in was a 27. I showed him it said 34M. Again he told me he didnt believe it was. Seriously?! He then walked over to grab the 31M and saw they didnt have one, so he proceeded to tell me a 27M is what I really needed and not a 34M or a 31M, even though thats what I was told on the phone. Apparently when you dont have an item in stock you make it up as you go along. Through a lot of frustration and his inability to calculate 10% off, I walked out with the 27M. All I can say is it better not fail when I need it!! If a manager would like to contact me to discuss I am willing.

Nice service at a fair price. Will be back

Efficient online scheduling; timely repair and fair price.

I really like these guys. They worked with me and my old laptop. Battery wasnt charging, and it was original. Wasnt sure if it was battery or computer not charging. They let me try new battery so I could tell if computer would charge it. Good news, it did and all I needed was a battery. 😊

You are a battery store yes? Then fix your problem of non-techs on duty.

Great speedy service, and they have batteries I couldnt fine anywhere else

I will be speaking to the better business bureau for false advertisement. On their website you can schedule appointments i scheduled my appointment for 8:30 pm and i arrived there at 8:20 there the man told me that it didnt matter that i scheduled the appointment online and proceeded to force me out of the store. i felt that that was rude and falsely advertised i will NOT EVER come here ever again.

Great service, fast and friendly. Workers always know what to look for and you have everything I needed. Thanks!

If you need batteries, this is the place to go

Fast and efficient battery replacement. Curbside pickup and delivery.

The service was great and the guys are always ready to help. I was in and out in 5 mi . Great job!!

They have all kinds of batteries in stock

Ordering online and picking up in store was easy.

Great service and price! Had my iPhone battery replaced in an hour.

Friendly and quick service at a reasonable price. Thank you!

Very fast service. Everyone was polite and helpful and explained everything to me.

I needed an iPhone battery and a screen saver. I had everything I needed in half of an hour. The employees were a professional, courteous and helpful. Great customer service.