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Geek Squad
1770 Apple Glen Blvd, Fort Wayne, IN 46804, United States
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Geek Squad

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Ni
Review №1

This place is by far the best place to fix your iPhone.

La
Review №2

Brought my laptop in for a simple fix, so I thought. The hinge was broken, but it was still functioning and running fine. Was told in store that it would be 30 days at the most to fix, after sending it to the service center. During this time, they never updated the status of the repair on the website. They finally called me after three weeks and told me that they could fix it and that the part was in stock. Another three weeks go by and the website said - good news your computer has been shipped back. I get a call from the Apple Glen store to say that they never fixed the computer - after 6 weeks. So they lied when they said they had the part because they never got the part. My computer was never fixed, in fact it was in worse condition when it was returned to me. The screen was literally hanging on by a cord and running so slow it is unusable. In the store they never apologized, and told me to call 1800-geek-squad. Terrible customer service. Terrible service. I am now out a computer that was only 2 years old.**UPDATE** This was originally a 1-star review because of the above service. I still believe this was handled very poorly. However, my husband and I returned to the store and spoke with a manager. The manager, Jason, redeemed the situation and gave us credit for a new computer. Jason made things right, but Im annoyed that it took my husband pointing out the wrongdoing to be compensated for my broken computer.

Ba
Review №3

There workers are very unorganized, brought my laptop in they told me it was under warranty and could fix for free which was clarified by two works n came back to drop it off and they told me it would be a 500-1000 fix . Not very professional business. And worker are rude .

Ly
Review №4

My computer was only 4 months old and it was starting to run slow. When I tried to do routine maintenance on it, it completely locked up. Thank you Geek Squad for getting me back on line!

Ed
Review №5

Very unorganized. I attempted to have my cell phone serviced here. Was very difficult to get a hold of anyone, difficult to make an appointment, and difficult to get any kind of an estimate on time.

Al
Review №6

I Called this store off google maps, some how was changed to northcrest store, I setup a appointment to change the battery on a iPhone 5s, I was told $29.99 to replace the battery. I drive all the way cross town and when I get to the store, im told it will cost $85.00. if this is the way you do busy, I will not be buying anything from your stores again.

La
Review №7

Need own place

Ga
Review №8

Great service!

Information
1 Photos
8 Comments
4 Rating
  • Address:1770 Apple Glen Blvd, Fort Wayne, IN 46804, United States
  • Site:https://stores.bestbuy.com/in/fort-wayne/1770-apple-glen-blvd-368/geeksquad.html?ref=NS&loc=ns100
  • Phone:+1 260-459-0902
Categories
  • Computer repair service
  • Mobile phone repair shop
  • Computer service
  • Data recovery service
  • Television repair service
Working hours
  • Monday:10am–8pm
  • Tuesday:10am–8pm
  • Wednesday:10am–8pm
  • Thursday:10am–8pm
  • Friday:10am–8pm
  • Saturday:10am–9pm
  • Sunday:10am–8pm
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