Terrible experience. Read the bad reviews, but figured it was worth the risk because the price they quoted was so reasonable. Dropped off my BMW m235i for a spark plug change. Dealership wanted to charge an outlandish price. I called Werners and another shop and was told it would be about $350 for the spark plug change at either place. Went with this shop because they specialized in European cars. I needed a loaner and they gave me a Beetle with 160k miles and the paint peeling off. It was dirty and sounded like it was going to explode every time I hit the gas pedal. Also, the check engine and ABS warning lights were on. Not sure why a car shop would give out a loaner with warning lights on, but it was absolutely sub-par. When I returned, they ran the bill and it was $660. I told them I was quoted $350 and they acted like I was making it up. Absolutely made no effort to make it right. Will not be returning to this shop. Overall, super unprofessional and obviously under quoting to get people in the door. I could have went to the dealership and paid that much and gotten a decent car to drive while they were doing the work. BUYER BEWARE!

Got my baby up and running in record time for more than a fair price. Love this garage!

Run. Delusional mask nazis.No one there wearing masks yet my dad was forced to wear one before he was given his car back. The manager who helped him was rude and has an obvious lack of care for customers. Just look at the ratings here. Terrible establishment.

I had been going to Warners Garage for years and while their prices have always been a little high the work was good, recently I can not say the same. I took my BMW X3 and Passat last fall for full tune ups. I was charged 2200$ My breaks on the BMW are already going out rotors are warped leaving me to believe that they used a lower quality part when exchanging my brakes. Also my BMW has been running poorly since they worked on it. I’d avoid taking any vehicle here.

I took my Saab in for the AC not working and also asked that the engine be checked over for anything that may need attention. I was called a day later and told the AC just needed a recharge and was working and everything else looked good. Cost was just over $300. I picked my car up on a cool day, checked the air, which did not seam cold but thought on the short drive I may just need to take it out longer to get going. The next week it was in the 80s and obviously no AC. Took it back in and was now told I needed a new compressor which would cost $1,000 to $1,200, part of which included an additional recharge. Said no thanks, as nothing was obviously checked the first time, and was told I owed just over $100 for the inspection. This fee was dropped as I mentioned the above issue. Took my car to another shop where it was properly diagnosed, had the compressor replaced with associated parts and materials for approximately $700. I will not be back to Werners after the improper diagnosis, the mechanic apparently never checked even checked to see if the air even worked when done, and doubt the engine was gone through at all.

I took my vw in for oil leaking into the turbo/intake. The did fix the problem but... for what was repaired I feel I was over charged for labor. They also broke the lock clips on the coil packs and zip tied them back together. Now my car is misfiring because the coil packs are loose. Ill probably have to replace the wiring harness now.

This is a really cool shop he only does import cars but the cars he does is really cool and the shop might be kinda hard to find but it is worth the trip

Werners has never steered us wrong. Weve been using them for the past 4 years. We always bring my 04 Mini Cooper S there. Weve had nothing but problems (no fault of theirs) with my car since we bought it used. Theyve always have been fair priced consider all our other quotes weve gotten from other places. Will always use them. We bought an 03 Beetle from a used car lot an it broke down the way home from that lot. Werners is now fixing that car! Thank you so much for all your help! We understand things happen people get bad reviews but their are plenty of us that appreciate the good word you all do.

Destroyed my 1970 911 porsche engine. Now leaks an entire crankcase of oil over the winter. Set timing 90 degrees off. Back fired all the way home.. Shipped to my previous mechanic in Michigan. Said do not take your lawnmower here. Do not take an old porsche to this place. They have no clue what they are doing and want to argue about it. Do not go here! AGAIN do not go here!

Excellent job. I would highly recommend to anyone who owns Volkswagen . Fair price, professional, and extremely knowledgeable. Exceeded my expectations.

Excellent, had my car towed there for mercedes transmission code issue. Fixed that day. A little pricey, but they have after hours pickup until 9pm.

No communication between mgmt and employees. And the seem to have a lack of interest in customer concerns about said repairs....

SCAM SCAM SCAM! This place is the absolute worst place I have ever delt with and and dont understand how they can still be in business. Will NEVER return and definitely will NEVER RECOMMEND steer clear!!!

Repaired both front seats on my 1995 540i to perfection and at an extremely fair price.

Quoted $900, picked up the car and only charged $320 which they ended up repairing one of the items. Discussed further and said “well, it’s most likely going to be another $1200. We’ll be ready to take care of you next time.”That’s bad business...Guess I’ll go to Vordermans!

I may be wrong but Im without doubt, the mechanics at Werners Garage are better then the BMW dealership on all levels!

Great place to get your Mercedes worked on. I trust Werner with anything related to my car.

AVOID!!! BAIT AND SWITCH SCAM OPERATION!!!Read the below reviews first! They give everyone a great quote to get their car in, and then raise the price and demand you pay!This is by far one of the very worst businesses I have come across. After I was extremely specific with my year, make, model, and which parts I wanted replaced, I was told my service would cost $225. I confirmed this price on the phone twice before bringing my car in.Only AFTER I drove my car a long way and dropped it off to Werners Garage which I THOUGHT was a reputable business, I received a phone call saying that the price would be going up $100 for no reason. The representative Chris was extremely rude and did not care what I was told we are not doing it for that so come get your car.The next day I decided to talk to Werner himself. Chris answered the phone. I asked to talk to Werner. Chris said Werner does not want to talk to you, come get your car.. I said I wanted to talk to a manager and Chris hung up on me! I called back again and luckily got another representative who transferred me to Warner. Warner did not know Chris was acting like this! I thought at first Warner would be a honest and reputable man and take care of his customer. Long story short, he HUNG UP ON ME! I wanted to give Werner the opportunity to honor his word of what I had confirmed on the phone multiple times. He said it does not matter what I was told twice. Since it was incorrect he was not going to honor the word of what his employees told me.Think twice before you go to this business. There are reputable businesses out there, and then there is Werners who just wants you to get your car in so they can raise the price on you and treat you like dirt.

This place is a scam, so PLEASE RUN THE OTHER WAY!!! My husbands BMW broke while I was driving the mechanic wanted to charge $100 (1 hour labor) for connecting the computer and read the error. He refused to give me the error code after making me wait 75 minutes. Worst mechanical experience of my life.

Called to schedule service on a Land Rover. Told them what was wrong and what needed to be done, Per the previous mechanic, it was a special tool required and a specialized mechanic or dealer job. I Drop off the car having given them this info, they keep it for 3 days and I have to call to follow up. When I do, they say they same thing we cant fix it, need a special tool. Must go to dealer. At least the first mechanic didnt charge me. This place $48 to tell me what I already knew. Waste of time.

This was a Saturday morning emergency. We called up Werner even though he was closed today. He came recommended by the local Volkswagen dealership. He turned out to be the only guy available to help us in all of Indiana. He graciously went out of his way on the weekend to help us. He trouble shot our engine issue and had us back on the road in 20 minutes. Out of any mechanic experience Ive ever had I can not recommend Werner enough! Excellent service!!

Great people to work with

Going to Werners has always been pleasant. Not only have they taken care of every problem with my 17 year old VW bug, they have done so in a timely manner. They are professional, kind and knowledgeable! Love the staff!I cant say enough good about Warners. I highly recommend this garage for every foreign car need. I will use them as long as I have my bug, which I hope will be many many years to come.

Writing this while I’m waiting for a tow truck.They left a belt off my car and it died a mile away from their shop. When I called them they literally told me “ sorry about your luck “ and hung up on me. Not only are the employees unprofessional but the placed looks like junk yard with random taken apart cars everywhere. I should have just turned around and left the moment I saw what a dump the place was. Charging me almost $300 to just look at my car and then brake it. Save your money and time and go someplace else.

Very poor experience here regarding customer service. Please don’t pick up the phone by accident, shut the phone, then pretend no one is there near closing time. Please give clients updates if your mechanic was sick and couldn’t work that day. I had to call repeatedly to find out I have no vehicle left to go to work tomorrow. Please don’t disregard the huge cloud of smoke, black residue on the trunk, and “Emissions Workshop!” dashboard warning on my first visit then correct the supposed non-issue on my second visit (cracked turbo hose). Please don’t look surprised when I ask to receive my car in the same condition it was when I brought it in (uprooted floor board). I also wasn’t too happy when you guys couldn’t find the problem to my vehicle the first time and after 5 minutes of YouTube I have to point out the notorious problem for my car to fix (weren’t you guys experts on European vehicles?) I have full confidence that Werner is a master mechanic, however his staff leave much to be desired.

Lifesavers! I highly recommend Werners Garage! I was traveling through Fort Wayne Indiana and my 2004 Range Rover broke down on US 30 in Ohio during sub-zero temperatures. I googled local Landrover repair shops and discovered Werners and called them. They sent a flatbed to my location and towed my RR back to the shop. At first glance it is an impressive operation. A gated tree lined entrance with call box. I needed to be back on the east coast quickly and i was worried i would miss out on my new years plans. However, the staff at Werners diagnosed, ordered parts, and completed installation/service in short order and i was on the road the next day. And thankfully i drove the last 700 miles to my destination without any further issues. They were extremely well priced for the service that they completed successfully. I wanted to make sure to thank the staff at Werners Garage! Happy New Year 2018!

Friendly staff. Good communication. I do not have a European car, I utilize their service for applying Rust check corrosion inhibitor. This product applied yearly has prevented corrosion from starting on a 2013 f150. That is driven and treated like a truck should. 7 winters with no rust found.

Had our 2011 Mercedes GL 450 services there this week for the first time. Scheduling the appointment was very simple, all of my interactions with the staff were professional and helpful, and they got us back up and running the same day. Their prices are about 1/3 of the dealership and they even washed the vehicle before we picked it up. Would definitely recommend their services.

I had $785 worth of repairs done to my car! While they ordered the parts the tore it apart and when the parts they installed them! I was in and out within 24 hours!! The mechanic came and told me about the repairs and that he made sure components to the parts were also working! He informed me about future repairs I would need to make and approximate cost and labor! Joel was the man that worked on my car and thank you to this shop my car runs almost brand new! Thank you Joel for being a reliable honest mechanic! I will only request you to work on my Land Rover!

This place needs to be out of business. I took my car in because it had some leaks. Spent 1200 on it and bought it home right down the street and parked it in my driveway. I went outside and seen the same leaks. Took it back and the mechanic (if you can even call him that) is some kid that doesnt look too smart. Said oh this is cracked that wasnt there before. Another 1100 and we can fix it. I dont know how this horrible place gets good reviews. They must pick and choose who they want to scam and screw over.

Werner, Tracy, Chad, Joel are great to work with, and very accommodating. Their techs understand the complex systems and often elusive issues that can affect advanced European vehicles. Theyve done a great job on my Range Rover Supercharged and I recommend them to work on your vehicle as well.

Called 11-16-17 for an estimate for our Volvo. I was told by the gal who answered that the service advisor was out sick, but the parts dept should be able to help me out. She stated that should be able to get back to that day. On 11-17, she called me early a.m. to inquire about my part, I then text to a # given to me pictures of the Volvo parts diagram & the actual part that needed replaced. I heard NOTHING BACK 11-17-17. On 11-20 @ 1230p, I text to the # given to me Does your company have an estimate yet? Btw, its 11-29-17 and I have NEVER received a call or text reply. Obviously, they wont be getting my business.

I DO NOT recommend this place. If you decide to take your car here, I highly Recommend getting a written estimate and looking it over before they touch your vehicle. The price that they told us over the phone compared to the price they asked for after they did the work was $415 more. Customer service was awful. When I talked to them on the phone “Tom” laughed at me and told me that the price difference was my problem and not his.

Wow what a scam. I thought wow what a great deal Im getting, then I got my car back and the same problem is still happening. $900 later and Im right back where I was at. They said just another $1,300 and you will be all set...NO THANKS went to the BMW dealership and they fixed my problem for less then $400. Your BMW tech Joel is a joke and I will never bring my vehicle to this sad excuse for garage again. SCAM SCAM SCAM

Had my water pump in my Mini Cooper Clubman repaired by Werners. Good job, no problems, everything working fine. Price was high compared to American cars, but the Mini is a tightly packed engine, and it takes more labor. Good job and a lot cheaper than driving to a dealer in Indy or Ann Arbor!! I would recommend them to people with Minis or other European cars.

2010 Mercedes E350 - No appointment - needed service for college kids car - worked it in prior to Thanksgiving Holiday - very professional, knowledgeable, and reasonable on price - was referred to Werners and grateful we were. Highly recommend their experience and expertise.

Had my 2008 VW Rabbit towed here for a problem. The next morning, it was fixed and ready to go. Overall, it was a good experience. The staff was very nice.

I WOULD STRONGLY DO NOT ENCOURAGE ANY ONE, THIS PLACE IS AEROSPACE SERVICING CENTER NOT CARS, THEY CHARGED ME 848.06$ TO REPLACE A BREAK CALIPER AND CAR INSPECTION. SAVE YOUR MONEY BY AVOIDING THIS PLACE, I AM ATTACHING MY BILL FOR REFERENCE I MAY WRONG BUT U CAN TELL ME BY LOOKING AT THIS BILL.

The staff is very helpful and can answer any questions about your European vehicle. The staff is very knowledgeable and have over 100 yrs of combined experience!

Amazing place for a car enthusiast! I took my 79 bmw to them not running, and within 48hrs they had a diagnosis and got parts ordered. Some of the most beautiful cars parked outside, and the garage looked clean and organized. Everyone was busy working on something. I highly recommend this place for classic bmw repairs

***BEWARE AVOID THIS PLACE LIARS***This is the worst experience I have ever had at any shops I take my car to them for over $6000 worth of work they have not even started my car by the time it was supposed to be done they have had the car and parts for over 3 weeks which was discussed before car was ever dropped off. Then tell me it will take two more weeks because they haven’t even started my car to make things worse I ask the owner why this is and what is going to be done about it all he can say is sorry will not do anything to fix the situation and hangs up on customers. Beware

Mr. Werner is wonderful and so are his mechanics, but not his front office staff!We have a 2011 Mercedes which we bought brand new from Mercedes of Fort Wayne. It has been serviced by the dealer since new until this repair from Mr. Werner. He and his mechanics are top notch and I would not hesitate to recommend them to anyone. Do not be distracted by the decaying BMWs and Mercedes outside his shop. Although they are a sign that most of his clients run their cars on a budget, he also knows how to take care of high value models as-well.With that being said, our repair quote by the front office staff was incorrect and only listed half the correct amount of labor. This resulted in a total price difference of $270 when I went in to pay. Thankfully, I kept the original quote and produced it as evidence to try to hammer out a solution. Unfortunately, the front office staff instantly started to berate me and claimed they get to decide who gets to come back or not (in essence saying I might not be welcomed back due to wanting a fair resolution for the price differential). Of course, knowing Mr. Werner is a wonderful man, I asked to speak with him and he understood the mistake was their own fault and offered to give me a price reduction of $100. I agreed and still happilly paid $170 more than my original quote. I say this because truly this garage does a wonderful job and I highly recommend them.In total, I fully recommend this garage but just be carefull about quotes. Also, customer service from the front office staff might not be as great as expected. Service based industries like this live or die by their reputation and reputation is based equally on ability to perform the work as-well as a high level of customer service. If only front-office customer service could be improved at this garage, it would be the BEST KEPT SECRET in Fort Wayne.I wish Mr. Werner the best, and I look forward to returning to his shop for all my future repairs!

This is a great shop! They took the time to talk to me in-depth about my vehicle and provide me with sound advice. I highly recommend taking your vehicle here.

Good mechanics and an. Excellent body shop

My dad had done so much business with werners garage so when I recently bought my last Mercedes and I could not figure out what was wrong I put my trust in them. Took our Mercedes to them on Memorial Weekend and by Labor day weekend still no results from them for what was wrong with my car. They say they tried to call but lost our number.....hmmmm. Anyway after months of not being able to figure out the problem and lots of parts replaced and still not able to fix the problem. They finally call me and say they figured out the problem and would be around another 1,000.00. Plus all the labor for all the time it was at there shop!!!!! Wow I told them to put all the old parts back on and I would be by to pick it up. So needless to say I am out a whole lot of money......a Mercedes that is even worse than when I brought it to them and now want to sell it because I just dont want to put anymore money or time into it but as you can guess no one wants a broken Mercedes that I put my trust in a company to fix so I could drive for a very long time now it sits in the driveway. I will never bring anything back to them or ever refer anyone to them. If I could not figure out what was wrong with a vehicle I would atleast not charge them until I find out the real problem!!!!! VERY DISCOURAGED CUSTOMER!!!!!

This was my first visit to this repair shop.I have a 21 year old VW that has only been serviced by a vw mechanic. My car was not running and towed to the garage late afternoon. I received a call promptly the following morning and was informed of repairs needed and given a quote for parts and labor. I was also informed of a potential problem with my ignition cap and rotor and given an estimate.The mechanics finished the initial repairs in a timely manner (that afternoon) and I picked up my vw by late afternoon (less than 24 hrs after it was dropped off)! Everyone was smiling and happy so you just assumed they enjoy what they do. I was thrilled to hear the final cost of the repairs was $50 lower than the original quote and Tom even cleaned up the ignition cap and rotor parts to buy me some time to replace it. My car has always had trouble starting in rain but this morning she fired right up, rain be damned! Color me impressed and thankful for Werners keeping my ol jalopy alive a little longer! Much thanks to everyone who helped! Merry Christmas and Best wishes into the new year!

Recently took our 328i in for a slow oil leak. The leak was repaired, however, when we picked up the car it had a loud squeal. The mechanic sprayed some degreaser on the serpentine belt and it stopped making the noise. Less than half way home it came back. After two additional visits back to their garage they wanted to replace an idler arm, new serpentine belt and said it we had a bad alternator. Over $1,500. We took it to another garage for a second opinion. They repaired the problem for less than $150.Question their level of character and/or technical expertise.

They seem to know what theyre doing when everybody else I recommend them over Tom Steele

Fixed and replaced parking control module for over 900. Didnt even last a month.

Great place for European Car repair shop in Town... highly recommended and good for your budget too.....

Have taken my Audis, Benz and VWs here for 20 years and I havent found better value within 150 miles.

Get your estimate in writing. Just got my Audi A6 fixed there, it was the 2nd time in a few years. Both times the final price was significantly higher than the estimate they gave me over the phone. Had to have the tensioners replaced the first time, was quoted $3400 and when I got there is was over $4300. This time the tensioner needed replaced again but I knew there was some damage inside the engine. I got a call saying the quote was $5500 for worst case scenario. I received a call about a week in saying they had to replace some valves, I asked at that time if that fell under worst case scenario and was told yes. Got the call 2 days ago saying the car was done and the total was $7100. After bringing up the fact I was given the quote for $5500 for worst case how could it have gone up that much. They finally told me they could get it to $6100. When I get into the shop to pay my bill was back up to $6400. The work was good but I will never take a vehicle back to them.

They lied to me and told me I could provide my own OEM steering rack for my wifes VW (had to be OEM to install), so I found a near new one, called them back and told them I had the rack and wanted them to go ahead and install it. All of the sudden they decide they cant do it. Im pretty sure they were trying to bone me on the cost of the rack, and that I bought the one on they were planning on buying online before they got to buy it for me. I bought an entire rack for 150 bucks compared to the 500 they wanted to charge me. Total BS move on their part and anyone I know that has a European car I recommend Alfords in Ft. Wayne. Those guys were true professionals, and neither rude or liars over the phone. The 150 dollar rack installed and working great thanks to Alfords whom were upfront and honest throughout the job.

Dont ever trust these people. My coolant water was leaking and They made me replace heater pipeline,clamb,expansion tank that costed me around $500 for my Mercedes 2006. After one week, the coolant water was still leaking and they said that i had to replace the radiator for around $700!! They shouldve told me that the leaking was because of the radiator instead of wasting my money in fixing stuffs werent necessary. Dont trust them!!

Excellent service from the mechanics. The staff is very friendly.

They do good work on my Audi

Good place for European Classic Cars as well as current models.

Very friendly and honest work

I I trust on these guys but never fix my car and they charge a lot of money they live in the same way I dont recommend this shop for any reason

Worst place ever. They literally refused to work on my car anymore. When I got it picked up today by blue eagle the driver told me they blantanly said maybe its cause of his color. Im black by the way. Will never recommend this place ever.

They have kept my BMW and Mercedes running for years

The Best European shop around.

This place is garbage, no way I will ever return.

Great repair shop

Good repair shop for imports

They do good work

Expert care for German vehicles.

Intelligent mechanics.