Wilma James was a phenomenal person she turned my frown into a smile.. thanks so much. At every business it’s supposed to be professional people and she top the charts with everything.. More businesses need people like Wilma James

12 out of 10....Alex!! Alexandria thank you so much for your service and making sure I had more than the right insurance plan/coverage at such a low rate!!

Very informative, friendly and fast service.

Great place friendly people even though i dont pay my bill on time ever!

There is no other company that I trust with my policies. Ashley C. Has always exhibited professionalism and friendliness. She always exceeds my expectations when answering questions and explaining the details of my policies. I know that I can trust her to provide me with the coverage I need!

Mrs. Bell was a very sensitive... passionate..caring person...Mrs. Bell took her time with me...we act like we know each other in our childhood...we clicked when I first talked to her....she made me feel comfortable...we called each other back when someone had to get off the phone...she was right there...Thank you so much for your time and helpCarla Dickerson

Absolutely the best insurance place ever! Ashley Coffelt is so professional and direct about everything direct offers! The office is always so clean and everyone is so friendly! 😀

Been eating there for 20 plus years love their pizza best in town ..

I must say Alexandria was AWESOME!As a former CSR I know the ins and outs from both sides ..SHE WAS GREAT !!Professional,helpful,nice,answered all my questions and concerns!And so was her supervisor!Alexandria You Rock!

Jennifer oleary helped me with what I needed she did it fast and efficient all with excellent customer service kudos to jen

Thank you Stephanie Scott (agent) for the amazing experience! You were quick, knowledgeable and gave me the perfect plan to fit my needs, along with it being affordable! I appreciated your humor and wonderful personality as well as the awesome service!

Heather was very helpful and got me the best insurance in a quick and timely manner. I highly recommend her.

She Helped me understand my policy, very professional, shes a keeper!

Mrs. Oleary was a very helpful today. Thank you!

Thank you Shanece Bell for your courteous and timely service @Direct General Office on Hwy 271-Ft Smith,Ar.You are an excellent sales agent always.❤

What a lovely bunch of ladies! So helpful, and really know all the ins and outs of auto insurance. Thank you so much for making getting insurance for my kid painless (almost ).

Shanece is a ROCKSTAR! So very helpful and the most amazingly wonderful attitude......this company is blessed to have her!

I was given excellent customer service. The price is affordable for my budget. I will definitely refer Direct Auto to my friends and associates.

Tracy & Jennifer are on the top of Customer support.A pleasure to work with them, live or on the phone.

Shanece Bell was awesome. She was extremely knowledgeable, very patient and very kind. I wish all customer service reps were as nice as her.

Stephanie Scott did a wonderful job for me. She is a very sweet and patient person. I loved doing business with her!! Thank you again!!!

Heather Davis is excellent, she stayed out late to help me get my insurance for my new car, answered every question and made sure I had everything I needed to drive off the lot. Thank you for all your help Heather.

Shanece Bell gave exceptional customer service ...she made the policy renewal easy to understand and was very helpful when I had questions about my policy. I renew with Direct Auto Insurance because of great customer service and the best rates.

Great place

Direct has the best service. I will absolutely recommend these ladies. Stephanie, shanece, and Ashley are amazing!

Agent was so friendly and so helpful. She answered all my questions without any hesitation and overall all the staff was so great. I recommend everyone to go to them and get insurance.

Theyve been great to me!!!

Shanece was very polite patient and helpful.

I dont use Direct. I was in an auto accident so im having to deal with them for that reason.

Low rates! Great customer service! Im happy they offer many types of insurance!Thanks Shanece Bell for explaining plans to me!

I loved the ladies, they were very outgoing.. Never a dull moment. Go see them asap!

Ashley is absolutely Amazing she helped me get my vehicle insured without any problem!

Very Professional and knowledgeable! I would definitely recommend this agency!

Great customer service!! Ashley was a tremendous help. Highly recommended!

The customer service and care given to clients is second to none! Stephanie Scott is an awesome agent!

Fast and easy got me in and out the door I love the people very helpful I will be telling my friend and family

Communication was GREAT ! Very very very low down payments . Loved their service, EVERYBODY SHOULD GO DIRECT !

Awesome customer service and knowledgeable about the products. Ashley Coffelt is my agent and she is amazing at what she does.

Stephanie was a great agent and was very sweet excellent service would recommend her to anyone

Awesome customer service and help me get the insurance I need ! Love it !

Stephanie Scott is a great agent with amazing customer service and friendly personality!

They were so awesome and Fast and low down payments and great payment options!! I’m so thankful I went here!!

They have the best rates and quality service!

Great insurance plans and loved the workers helping me decide!

Shenece is the best agent aver, and all the staff at the office

Great customer service! Low rates! Thanks Shanece Bell for your help!

Shanece was very nice and professional over the phone. I would refer other customers.

GREAT CUSTOMER SERVICE!!! Really great people 😌

Wow! Wow! Wow! 100% great customer service.

Extremely happy with customer service and rates. Couldnt be happier

Stephanie Thank you for a great experience !!!

Awesome customer service!! Thanks Shanece Bell for your help!

Great sevice... love them

Great customer service & very nice !

I love this insurance place, great prices!

Best rates around town, hands down!

Great service and good people!

Best insurance in town go there, go there, go there

Very beautiful agents

Great service...

Service was great!!!

Alexandria Burnett is A+ all the way!!!!!!!!!!!!!!!!!!!!

Stephine is an average ..