SAIA tries for on time deliveries often! Their phone support is like trying to contact the USPS! Once I finally got through, the customer service rep was very helpful and polite.

Javier is the man! Very professional, went above and beyond. Additionally, all the drivers for SAIA in Cape/Fort Myers tend to be very friendly and courteous. Thank you SAIA!

So far so good. A 1 lot/2 piece at 350 lbs order was placed Thanksgiving week and seems to be making very decent time considering the Holiday. Item picked up 11/21 from Carrollton, TX, and is currently in-transit from the Jacksonville, FL terminal to Fort Myers, FL as of 11/27... Will update, but satisfied so far.UPDATE: Called today to schedule my delivery for tomorrow, 11/28. First guy at the call center was very polite and professional and called my local facility with me on the line to set up the delivery appointment. Second gentleman was just as professional and polite as the first. Was all scheduled and off the phone within 5 minutes and all while being treated like a TRULY valued customer. I dont understand the 1 star ratings on here, so far Id received nothing but a 5 star experience.

No good

My package was picked up yesterday(Monday) in Jacksonville, Fl. Some one day delivery, was told they would deliver my item Weds. and between 12-5. day late with large drop off window. So I wanted to pick my item up today Tuesday, I was told I could pick up between 6-8 PM. I would never use this company again!

I see people that complain about their delivery not arriving on the day, at the time requested. Please review LTL shipping on Google. You will see that LTL shippers are under no obligation to deliver on specific days and times (within reason.) Of course, in the name of good customer service, they all try. Circumstances vary. IF a shipment is agreed to be a Guaranteed Shipment, then deliveries on agreed days and times are just that...Guaranteed! Issue is, customers dont want to pay for a guaranteed delivery. If its that important to receive it on a certain day and time, pay the extra!!!

This company let me down twice. Once on a pick, my product hung over a little on the pallet it set on so they wouldnt take it. The second time was a delivery I waited all day for it and when it did not show by 6pm I called the office and was told the truck broke down earlier. They could have at least called and said something.

Dont ever use this freight company, they dont deliver on time, it took one week and a half to deliver one small pallet of tile from Miami to Naples and they charge for a next day delivery. Worst customer service

Friendly staff. In and out in a matter of minutes. Plenty of dock spaces

Only giving two stars because the scheduling is impossible with these guys nobody answers the phone at the Fort Myers office and my Freight will sit there for a week before its finally delivered very frustrating.

2 day estimated shipping ended up being 10 days.