Had a great buying experience with Audi Fort Lauderdale. Frank Fernandez even came in on his day off to be there when I picked up my car. He was very responsive to all of my questions and was transparent and extremely helpful throughout the entire buying process. I highly recommend Audi Fort Lauderdale!

Leased an Audi Q5 from the Fort Lauderdale Audi dealership. I was assisted by both Steven Kincaid and Frank Fernandez. Steven assisted me with the initial process of finding a car to my liking. He was open-minded, honest, and was able to perfectly find what I was looking for despite the current car shortage. Frank helped me once I got to the dealership. He not only was amazing with showing me the features of the car and customizing it to my specifics, but also handled a difficult financial situation flawlessly. Will definitely go back to this dealership for future cars!

I’ve been to many different dealerships for service; such a night and day difference from every other place! Audi Fort Lauderdale provided an exceptional experience. Everyone greeted me with a smile, offering such a welcoming experience with their customer service and being proactive againstCOVID! Henry and Illia were thorough, professional and informative with every step from receiving my car to delivering it back to me, making sure everything went smoothly. I recommend them for anything related to servicing your Audi, and I will continue to go to them!

Everything was perfect, thanks to Abbas! He helped me get the car that was right for me and I couldn’t be happier! Professional, timely, experienced and friendly! I will be coming back and referring Audi Fort Lauderdale to friends and family because of the great experience.

Well. Very good service and Tim the salesperson was fabulous. One of my good friends got his 2022 Audi at a great price and with a smiley face.

Everything past reviewers have said about their service department is true, they are absolutely HORRIBLE! My husband went in to get our car serviced and the service manager Henry Cabrales was rude, dismissive, and quoted us over $1000 for an oil change and tire rotation. We had previously taken our car in for repairs and the person who checked in the car forgot to note the main thing we needed to be fixed which is the blindspot indicator, they charged us our $300 deductible through our extended warranty and promised he would make a note for the next time we brought the car in for it to be fixed without having to pay that $300 again. Evidently he did not make that note and Henry said they couldnt even check the car in without us having the pay that $300 again. I am writing this so other people who do not know any better should take their car elsewhere to be serviced, this place is a rip-off and has us even considered trading in our Audi. Ive had a BMW for over 10 years and never had to pay such an outrageous amount for servicing. AVOID!

Steven Hughes in sales was probably the best car salesman Ive ever worked with. Extremely humble, knowledgeable, candid, and went above and beyond in helping me with a car purchase. 10/10 recommend doing business with him

Nicole in the service dept was helpful, got my car in & return it quickly.

I purchased a new A6 last week from here and Tim & Steven made for one of the least stressful dealership experiences I have ever had. They were no nonsense and a pleasure to work with when picking out the car and working out pricing, and were even able to save me a little extra money with a program I wasnt aware I qualified for. Tim went the extra mile in explaining the differences between my old Audi and the new one during delivery and I was able to learn a thing or two which I found extremely helpful. Anyway, check them out if you are in the market for a new Audi.

I recently purchased an Audi out of the Tampa office. The experience was amazing...quick, service forward, and pleasant. Given I live in Fort Lauderdale they have become my go to dealer. Whenever I have had an issue (which is more user than the car because its awesome) I have gone to Audi FLL and they have ALWAYS helped. The sales guy Frank Fernandez has helped me on 2 occasions and it makes me realize that you are not only buying a car but you are buying the service that goes with it. Each time, no matter how dumb my question they went above and beyond to help educate me on all the A7 has to offer. As a marketer, I realize the power of service and that translating to brand trust. I now use Audi as my go to example and I love my car and the brand. Thank you!!

I had a seamless service from beginning to end with Nicole. She was incredibly patient and helpful. She took the time to explain everything to me and she showed excellent customer service skills. She even offered to wait for me to get there because it was close to closing and I was stuck in traffic. I didnt buy my Audi from this dealership because my son works in Audi Clearwater but if he didnt I would definitely highly consider purchasing from yours. Thank you Nicole. My Q3 is driving better than new!

Ive had my Audi for over 3 years now. Its been a great experience at this dealership, from when I first got my car here, through the years of service. Have to mention Michele and Demko Parking Carwash and Detail here; hands down THE GREATEST perk of having my Audi and this dealership! Theres no one else I would trust with my car; he and his team always do a phenomenal job. Michele has gone out of his way many times to fit me in when I am running late, always works with super attention to detail, helps me with any questions I have about my car. Audi experience would not be the same without him and his team; cant say enough!

Service was quick and fast, the complimentary Lyft is nice also.

The service dept needs to get some common sense.My wife pulled in today to get air for her tire and they saidwell we cant just put air in your tire as we need to do a 2 hour service.So of course my wife said she had a meeting to go to and they let her get right back on the road with a low tire warning. Totally nuts !!!

I have leased & purchased an Audi from Audi Fort Lauderdale & each time found it to be a pleasant experience. I highly recommend Bob Gilbert as your Sales person! I have done business with him twice & feel very confident in the fairness of my transactions. His knowledge, expertise, professionalism & overall helpful attitude make him my Most Highly Recommended & #1 Choice Auto Salesman! James Phillips, the Finance Mgr, is extremely knowledgeable & due to his expertise he has saved me Thousands of dollars between a lease, a purchase & extended warranty! You can spend days researching extended warranties with various companies & he knew the best one for my Q5 within minutes. Maurice, also in the Finance Dept, has a talent to make purchasing an automobile easy, actually relaxing & non-stressful! I Highly Recommend this dealership & the Exceptional people I have named above!

I didnt purchase my Audi here I purchased it in Chicago while on vacation, but I service my Audi Q7 at this location. Nicole is great she always gets my vehicle services with professionalism and is very courteous. She gets my vehicle services and updates me as needed. Kudos to Nicole!

1.5 Hour service ended in 4.5 hours, no loaner, decline drop off due to distance. Is this the new expected service for a premium brand?

I bought my Audi TT Roadster 2017 red convertible in 2020 with 15k mileage with short period warranty to expire. At 20k mileage, the car started to show loss of coolant antifreeze fluid . The service department kept topping off the system twice rather than inspecting the reason till I requested inspection and repair and found bad thermostat was leaking and luckily the warranty was still active . Four month later at 21k mileage with warranty expired, the coolant antifreeze started to leak again to the point the whole fluid lost and towed the car to the Audi dealer Ft Lauderdale. The service personnel in charged told me if the leak is related to the work done before (thermostat) no charge but different problem there will be a charge . Found the pump was leaking due to internal seal . How in a short period of time and at low mileage ofsuch a car a leak could happened unless the mechanic who worked on it did not put the removed parts back together accurately even the system had been pressure tested for leak that did not show up right away or the quality of Audi cars are trash ?!!! Within 2 hours after taken the car from Audi repair shop and paid big bill, sold the car immediately in fear of another leak since the coolant antifreeze system manipulated with it too much . The Audi service department personnel were good but quality of Audi cars TRASH !

This was BY FAR the WORST Audi experience I’ve ever had. My family has been driving Audi’s for over 15 years. We brought in our older car with some engine issues, and this dealership tried to RIP US OFF and buy the car for the price of the diagnostic. Turns out, when bringing our car to a different auto shop, we were told that Audi completely misdiagnosed the issue and was attempting to scam us and steal our car for a mere $600. The car is being fixed by excellent technicians down the street, and they don’t even charge for a diagnostic. Don’t waste your time and money at this garbage dump of a location. Also, our car sat in the shop for days without any updates from Audi, I had to call them each time I wanted an update, they couldn’t even give me a call back. And lastly, the manager of the service department, David, was absolutely terrible to deal with. I’ve never seen a worse Audi location and I highly advise to STAY AWAY from this one.

If you look carefully at the reviews you’ll see a pretty consistent panning of this service department. I should have read reviews first. Go somewhere else.

Buying a car was easiest at Audi, I was shopping at multiple dealerships and Audi ft lauderdale was not only the most helpful, but the easiest process I had. Brett was very helpful in making sure my wants and needs were met and Frank and Steve were very useful in finding the right vehicle and helping me decide if the decision was the right one from me. Car salesmen here are not pushy, not salesy, and are there to help you. I would have to say this is the best place you could go to buy a car.

Place is a true pleasure. In and out and super courteous and helpful. Nicole is the best advisor

Our recent purchase of a new Q7 at Audi of Fort Lauderdale could not have been a better experience. The dealership is an architectural work of art too! Our salesman Abbi was very knowledgeable about the cars and the whole process of selecting a new car with my wife. My wife and I were in and out with a new car in 21/2hours!! The staff is well trained and organized, so there were no problems. The car drives like a soft dream too. The F&I person, Maurice, was very helpful in getting us thru the paperwork in a timely, yet thorough, manner. Clearly the staff is all well trained by the owner. This must be the star Audi dealership that make all other Audi Dealer Owners jealous!!

Brought my Q5 here multiple times and it was always a hassle. Once they kept my car to fix an oil leak and it took 1.5 months!! I finally decided to try another Audi dealer. Even though it’s twice as far for me to go to Audi Coral Springs, I do it happily. Service there is much better.

My car threw the accessory belt and left me on the side of the road. Big mistake. I had it towed to Audi Fort Lauderdale. The problem is to look at the car they charge an hour labor rate of $289. Minimum one hour maybe two?? They also have a shop fee of $35 or so.. this they tell me is to cover shop supplies and washing. For the record, I don’t believe they used any shop supplies on my car and didn’t wash it but they insisted they had to charge me this fee. After looking at the car they quoted me approximately $2400 to replace the belt. It seemed like a lot. You should be able to purchase both the Accessory belt and the supercharger belt for less than $100. Of course I would expect to pay a little more at the dealership. In the end I did not have the car serviced there. I had prestige European in Fort Lauderdale come get the car. They provide the tow and the service and I was out the door for less than $1000. My charge at Audi Fort Lauderdale was $346. For that I got a friendly service advisor. Nothing else. A few years ago we walked into the dealership and gave them $90,000 for two new Audis. While they are nice cars the Audi a A6 has had a number of problems. The Audi A4 we bought has had fewer problems. But my biggest problem is the service department. It seems to me they are insanely expensive and prey on people who just want their car to work and don’t have any idea why it doesn’t. Audi Fort Lauderdale and Audi Coral Springs have a nice show rooms and nice cars. I wish I felt better about their service.

THE WORST PLACE EVER!!! MY POWER STEERING WENT AND IT WAS COVERED DUE TO A RECALL AND THEY WANTED TO CHARGE ME $700 FOR A DIAGNOSIS. AWFULL!!!! THEIR CUSTOMER SERVICE IS NOT HELPFUL AT ALL AND RUDE. IF THERE WAS A RATING OF ZERO STARS I WOULD HAD GAVE THEM A ZERO.

I had the best car buying experience to date at Audi Fort Lauderdale. The sales staff and finance manager provided exceptional support in selecting the right vehicle and lease terms for me. I will certainly be buying more vehicles from this dealership in the future. I highly recommend you do the same.

We had the greatest car purchase experience at Audi Fort Lauderdale. We were helped by Mr Steve Kincaid and Frank Fernandez. They took their time, listened our needs and concerns and guided us towards the right direction. we felt that it was a great purchase at the end. I appreciate all their help..

Excellent service and sales staff, no problem recommending this dealership.

I picked up my car, which was in for Bluetooth issue, and my service advisor Robert was extremely helpful with explaining the issues and the resolution. He took time to walk me through the setup process of the Bluetooth system. In consideration for the unforeseen issue with my car, he, as a courtesy, made an adjustment to a feature that wasn’t a part of my car’s package. In the end I was happy with the outcome from the service department.

I booked a service appointment a week in advance and told this location that I would have to wait because I live more than 30 minutes away. They ensured that the service would take 1.5-2 hours to complete and I said I would wait. (It’s just the 10k mile maintenance) I got multiple messages and phone calls confirming the appointment and time. I show up on time for the appointment and they tell me it’ll be 6 hours for the service because they are behind!!!! My appt was at 10:30?! How can you be so far behind in the morning? They knew ahead of time they were behind and didn’t let me know so I could prepare or reschedule. They waisted my time and money! I’d go to Coral Springs if it wasn’t even further away. Mercedes NEVER did this to me.P.S. The comment made by the service department on my last review stating I added a check of the sunroof last minute is false. That was part of the initial conversation I made when I called for the appointment a week in advance. I didnt even bring up the sunroof at the store, the advisor did. So the writer of the review is lying. The lady who set the appointment assured 1.5 - 2 hours. Instead of rectifying the problem and admitting fault on their behalf, Audi Fort Lauderdale would rather call out there customers and accuse them of something that didnt happen. I thought about rescheduling with this service department and biting the bullet, but that definitely isnt happening now. Its clear that I need to take my business somewhere else. Id advise you to do the same.-Chadwick Hancock

I booked a service appointment a week in advance and told this location that I would have to wait because I live more than 30 minutes away. They ensured that the service would take 1.5-2 hours to complete and I said I would wait. (It’s just the 10k mile maintenance) I got multiple messages and phone calls confirming the appointment and time. I show up on time for the appointment and they tell me it’ll be 6 hours for the service because they are behind!!!! My appt was at 10:30?! How can you be so far behind in the morning? They knew ahead of time they were behind and didn’t let me know so I could prepare or reschedule. They waisted my time and money! I’d go to Coral Springs if it wasn’t even further away. Mercedes NEVER did this to me.

Great staff and sales people, I was helped by Mr. Abbas who was able to get me out of my current lease early and into a new Q7 at a great price! I Highly recommend Audi of Ft.Lauderdale

Audi of Fort Lauderdale has had my 2020 Audi A5 for one month, one week and two days to date. The issues were the Bluetooth and SOS weren’t working. Initially I would receive updates ranging from “our mechanics is in touch with engineering” to “we’ve escalated” your case. Although I did receive a new loaner I wasn’t allowed to drive it out of town. I’ve had to cancel two trips because of this. Today I was told that they misplaced my key fob and a replacement was ordered and would be in on next Tuesday; today is Friday. I wouldn’t say the service staff was good or bad just indifferent. If Audi cannot repair their own product within a timely manner why purchase an Audi. I’ve spoken with another local Audi dealership and was told that replacement key fobs do not take four days to be replaced. I am very, very disappointed with Audi of Fort Lauderdale’s service performance. I will be trading my car for another luxury make that offers better repair service.

Audi Ft Lauderdale is the best place to buy a car and have it serviced at after you buy your car. They treat you well as long as you own your vehicle .

Been to several Audi locations south and to the west of south Florida. Fort Lauderdale is out of my way but will continue to service my vehicle with Eric Palmer! Highly recommend!

We just purchased an Audi from Audi of Fort Lauderdale and the staff was very knowledgeable and had the exact car that we wanted in the show room. The SQ7 is by far the best vehicle we have purchased. We will be using Audi of Fort Lauderdale for our next vehicle purchase for sure! WE AUDI HERE 🤟🏼

I ALWAYS get excellent service at this dealership! Everyone is always helpful and willing to help! While my car is being serviced, I can always ask my Sales consultant, Abbass about new models etc. I LOVE my Audi and my Fort Lauderdale Audi family!! always going above and beyond!

Second car purchased from Jeff in 2 weeks. Cant go wrong with Audi and with the knowledgeable sales people. Jeff worked out an incredible deal on our A5 and Q5. If I need a third Ill definitely be back!

Beautiful dealership! fantastic service, Stevie sunshine Catalo made buying a new, 2021 Audi Etron so easy and so fun! I HIGHLY recommend him!

The BEST dealership in the COUNTRY! I personally have purchased two vehicles from Steve Kincaid and was treated like a Rock Star. I am loving my new Audi S4 and new Audi Etron! Big shoutout to James and Mo in finance for doing my paperwork and making the transaction seamless! Big shout out to Aryeh Fox for making me laugh and making me feel like I was part of his family. Big shout out to Randy for telling me to tune my S4 and make it go SUPER fast. God I love this place!

I’ve been with my friend several times to the service department at your dealership, as well as being present when she purchased a brand new vehicle from you December 2019. After being in your shop 5 times, she was advised she needed a whole new electrical panel to resolve the multiple issues she was having. After waiting six months (it was promised in a month), it was replaced and problems still exist. Some service appointments there were no loaner cars available after being scheduled for one. At another appointment they tried to sell her a new car at a $13,000 loss. There are too many other issues to list due to this dealership’s incompetence that my friend has endured. After seeing first hand what my friend has gone through I do not recommend Audi Fort Lauderdale.

LOVE MY SQ5. Thanks Tim for a great experience!

This place charge $700 only to check on the car!!!!Thieves !!!!!!!!I would recommend you not to go to this place

Amos and Owen went above and beyond, actually searched all across the nation, to find exactly what I was looking for. I was in search of a very specific and elusive Audi TT and as they both knew, it was either this one car or no car. There were a total of three cars that matched my car in the nation. Luckily, we were able to locate and reroute a White Competition Package Audi TT that was headed to somewhere else on the east coast to its ultimate destination in Audi Lighthouse Point and then to me. Since it was coming straight from the factory Amos, Owen, Chris and Norbey had all of the paperwork finished and ready to go the second that I could drive my new car off the lot. It was the most enjoyable, yet efficient, car dealership purchase I have ever encountered. I would highly recommend any of the above-mentioned employees as well as Audi Lighthouse Point to anyone looking to step foot in an Audi. As far as my TT goes, well, it is exactly; to the “T” what I wanted! I could not be happier with any aspect of the staff and the car itself and I plan to be a member of the Audi family for years to come. Thank you!

AWESOME

These guys are giggity good

Good place nice people

Aylin is so nice!

Resolved my issue and even washed my car.

This is how car shopping and customer service should be everywhere. Thank you Frank, Ryan and Manny for making shopping and servicing my vehicle a pleasure.

Ridiculous! How can your service department be closed for Christmas break on the 15th of December? Who is running this place? Lost my business!

Will never go back, poor service and customer service

Great service.

A big waste of time and will never take my car back there although Im in Fort Lauderdale I would rather drive to another dealership.

Beautiful cars and service

Good services

Professional services

Terrible service. Got 25k maintenance and they didnt even wash the car. Avoid this dump.

Nice reps

Professional and clean.

My go to...

Expensive

Awesome