My UC Health providers as a group listen well, have empathy, and treat me with respect. They are always responsive through the app when I message them and Im able to get appointments when I need.

Dr. Johnson was amazing! He is the most attentive, thorough and insightful psychiatrist I have ever met. I feel it was a blessing to get treatment from him and the rest of the staff at Mountain Crest.

Mountain Crest helped me get my life back. The staff is invested in helping you find the right medications, learn coping strategies, establish a care plan for after your discharge. They promote good sleep hygiene, exercise, nutrition. They did not ask me to write this review, I chose to write this because the current rating (3.5) does NOT represent the quality that I received. 5 Stars Mountain Crest. Thank you for helping me put my life back together ❤

My child had their first stay here in June 2020. The facility was clean, staff was kind, the food was good and the communication was simply OK. Please know - this is NOT the place to get cured. Its a holding tank - as are all in-patient facilities. If you have to go or need to send a loved one, its to get stable (as best as possible) and stay safe from harm in the meantime. Push your insurance for as much help as possible finding a good doctor and therapist for D/C. A week is not enough time to solve anything nor to get a strong or even accurate diagnosis. Push for a family meeting the minute you enter - since it takes awhile to get that scheduled and insurance will want to send you home ASAP.

I respect and love this institution because they listen well, and they have helped me tremendously in my health care and life, their staff are welcoming and respectful even when I am in a grumpy mood. Thank You Mountain Crest Family with Luvs!

Nice office staff and it was a very comfortable environment. Great if youve got fantastic insurance.If youre financially limited in any way/ dont have fantastic insurance you should really go anywhere else. make sure you get a definitive answer how much appointments will cost you before they happen.The office staff will tell you one thing, then the bill you get in the mail (an entire month later) will be in complete misalignment with what you were told, and regardless then youll be on the hook for more than you expected.

Dr. Wananabe is excellent. He is compassionate and considerate. Anyone is lucky to have him on their team.

They really dont strap you to your bed unless completely necessary. Its never fun being held for any amount of time against your will but the staff is very friendly and I got the impression that most if not all of the staff had their clients best interests at heart. Food gets 4 stars but hey thats no reason for a 4 star review 🙃

It’s a bummer people didn’t seem to appreciate the care they got here. The staff is amazing and so kindhearted! The food is great, some people may not feel the same way but it’s the calories and nurturing food we need after months/years of addiction. I know eating while not feeling good sucks but to be fed a meal of your choice three times a day is a pretty generous system they have set up here... many of us are very lucky to have the opportunity to turn our lives around in this facility.

I’m thankful for the staff, Nurse Practitioners and doctors!! Having a child who struggles with anything can be difficult. They make it easier to deal with and to get the help that is needed.

Incredible staff, really appreciate them.

I spent seven days at Mountain Crest at the lowest point in my life, and it was the haven of TLC and support that I really needed. Every aspect of care was excellent and the nurses and staff were kind and very skilled. It was a very peaceful place and I felt very safe and well cared for. The structure and various groups were very helpful, the food was delicious, the doctors were wonderful and prescribed the perfect medication, and the intensive outpatient program afterwards was phenomenal. I can’t say enough good things about this wonderful facility and only wish all psychiatric facilities in the state would use Mountain Crest as their model!

Terrible experience - as one commenter said, MC is a holding tank for people in crisis. Dont expect more. HOWEVER - the worst thing that I encountered was KRISTIN, who was abusive, humiliating, yelled at me, etc. I was furious. This is help?

To answer some questions for some people I have had my wife there on a few different occasions she is struggling so hard and when we can get her there its the first place I choose the people treat her with respect and the they really seem to care... I have respect for them for the most part but I will say that when she is there I feel at ease cause I know she is safe and being treated with the respect and dignity she deserves they feed you well and they care about you from what I have seen they are friendly when I call and all around are good people I would recommend them to any one who is struggling with any kind of issue they really do care

I miss jen every day. Nicest people ever

The staff at Mountain Crest is friendly and professional. They have stayed in regular communication with us while working to help our relative who has serious mental health issues. I feel supported and informed about our family member’s status and they’ve worked with me to secure other programs.

I would not recommend it i have had 2 psychiatrists from mountain crest im 18 i am diagnosed with type 1 bipolar. Both of them left me cause they thought they couldnt help me and im incurable. They were pretty much like the company doesnt pay me enough to deal with her so now i have to look for a new psychiatrist which sucks. Honestly im sad i liked jan. But i guess im to difficult and dont deserve treatment

It was great for me, i was there for 5 days, got on stable meds, and was able to let go of what i needed to. ty so much to everyone who worked at the adolescence center while i was there :)

I am glad to see so many former patients coming forth with stories of negligence and abuse by staff at Mountain Crest. While I doubt that anything will change, I believe that spreading awareness of the issues patients face here is important. While there are good people on staff, they seem to be fighting a constant uphill battle against the generally distant and impersonal treatment of patients that is normalized among the vast majority of the staff here.As a diabetic, I spent a three day psychiatric hold with my condition virtually untreated. As a result, I became ill and threw up. I knew I was becoming sick for quite a while and requested an additional dose of insulin. To deny me necessary medicine, putting me in a life-threatening situation is completely unacceptable. The staffs understanding and treatment of medical issues on a whole is very subpar on the whole.Upon, discharge, I agreed to eventually start treatment in outpatient group therapy. I was told that to start meeting with a group, I would need to attend an individual assessment meeting. I was put on a four week waitlist to even attend one of these meetings. When I was finally able to attend a meeting, the therapist misconstrued my difficulty communicating with people as hostility towards her specifically, and as such flatly and dismissively told me that she didnt believe therapy would work for me and abruptly ended the meeting and asked me to leave. When I refused to leave until I was promised that somebody would follow through with me and complete the appointment, I forcibly removed by security and given no promise of help.Every experience with Mountain Crest has been incredibly traumatic and humiliating for me and its a shame that this is the only behavioral health facility for miles because Northern Colorado deserves to have somewhere that takes this seriously. I sincerely believe that if this place was intended to treat physical rather than psychological illnesses, it would have been shut down by now.

Tried calling about my wife and got a bunch of nonsense. I give them 1 star for at least picking up the phone. Stay away.

Highly recommend for Psychiatric care. First place in 6 years of taking medication for several emotional disorders that adjusted my medication perfectly. I can now live a normal life. :)

I was there in march of this year, the way they treated me was horrible I cant believe how theyre still open, the food sucks too. Im so glad Im out of there Im never gonna go back willingly.

I had a family member that spent some time here for a week. They told me of how well they enjoyed the therapists and still to this day miss talking to them. The center was very accommodating to visitations and special care that we needed.

No one wants to go to a psych hospital but if you have to go to one this is the one to go to. I spent around a week on the acute unit earlier this year. It was clean, we had snacks available on request, there was a tv, it was quiet. I like the nutritionalist. It was too cold. Unfortunately I was intentionally injured by one staff member while being restrained. Shower water pressure is painful to shower in...the company may want to address that.

I was here for 2 weeks the staff here was amazing I thought it was for my mental health and I enjoyed every part of the stay just wanted to be able to do outdoor activities we were allowed to go out for wrap up group and Meredith made the activities fun the nurses were helpful and Dr Johnson was good also having my family in and visits were very therapeutic thank you all again for your help xo the group of people I was with are unforgettable for sure some of the greatest people I have met

Terrible staff. Had a breakdown, having trouble dealing with life, and their answer was ok and to stop having issues. Jesus, I cant say enough bad things about this place. My physiatrist was here, but no longer. This is the help you get when youre in need. Do yourself a favor, go literally anywhere else. Dr Laurie Verde is a straight out liar. This group is terrible. The nurses laugh at you. The front desk transfers you to nothing. Just horrible

Outpatient clinic is great, office staff is always pleasant and therapists and Doctors are amazing.

Very inaccurate reports and the Drs will outright lie to you. They are good to have for suicide holds as they do keep your child safe, but dont expect any real help when it comes to them being truthful in their reports about the childs triggers, etc. even though they told you their opinions in person & over the phone.Also, my daughter was referred by mtn crest to a residential facility that was CLEARLY not safe for a cutter.

This place is truly wonderful! The second time I went was amazing. I enjoyed being with the people I met. It made the experience a lot better. The first time I went I was very nervous and didn’t wanna talk to anyone. But the groups, staff, and peers made me want to share more and be apart of more actives. It also made me be more open. I like that this place keeps you safe. Shoutout to Kara, Kim, Greg, and Christina!! They helped a lot and they are very nice, funny, and most of all supportive. So grateful that I got the chance to met them. I really learned a lot that will help me better my life! 💕

You people know how to answer phones or what?Its 1045 in a wed and I have called 9 timesRough start to our potential relationship

Very caring staff, not perfect of course, however nothing ever is and we recognize that they all have extremely difficult jobs. They provided a good take off point, a logical path for a reset, if you will. Above all they gave appropriate recommendations and a solid care plan was put into place with kindness and expertise. Trevor, Justin, Andrea, Emily, Kim and Annalisa were integral to the process and we could not be more grateful. From their various specialties, they were able to guide us through the muddy waters of the healthcare system, and at the same time remain calm and friendly during an extremely stressful time. Thank you.

This place is an absolute joke for mental health. If you or anyone you love will be going here do some research. I think anywhere you choose will be better than this place.Its all about money and any state requirements. I had a friend there with a serious issue and they truly did nothing. Patient beware!!!The center should be ashamed of what they provide, but Im sure as a profit center they do extremely well.

This Place saved my life. The staff is wonderful and will do everything in their power to keep you comfortable and get you healthy. They helped me kick heroin and Ive neve me felt better.

I am so disappointed and unhappy with the care I have been given by this facility (out-patient). First I was told I was on a wait-list for therapy services, which I found out over 3 months later I was NOT on a wait-list and no one could tell me why. I was left in an anxiety crisis for 10 days with no help and no support and then they said Oops we never got the message like it was supposed to be OK. Third, after explaining that this lack of support and extremely poor communication upset me to the point I was considering transferring my care to another provider I was told I would be called or emailed with a list of therapists in the area they liked to work with to see if my insurance would cover them and guess what never happened......Mountain Crest does NOT care about their patients at all. Patient care is not their priority so I dont know what is.

I am so thankful to all the staff because they were emphatic, had insight and I love each staff member I had during my. Absolutely love my stay to recovery .

Great place! I learned a lot. The staff are very nice and supportive. Just some miscommunications on some things. Also the cleaning I feel like could of been better. The food was also very good. Its a great place to get help and keep you safe.

This place can not be trusted with patients that also have physical illness. Very traumatizing experience overall. A lot of lies and dropping the ball. When I was asked by the coordinator Kriston what my biggest fear was I told her it was them not keeping my pain under control for physical disease. She assured me they would. They did NOT. It was hell. The first night they gave me a tour and showed me to great room and the pointed to the cafeteria as they walked me to my room, where they simply left me crying. Next day NO pain control. Spouse is calling and all the people he talks to on my “team” admit to him they haven’t actually seen me. I finally lose it and have a total meltdown when care coordinator comes to my room. Five minutes later they have pain medication at my door. They said it had been ordered the WHOLE time I sat there and cried and told them I was in serious pain (Colitis/Interstitial Cystitis flare.) I didn’t even know that the medication was ever ordered. It took the edge off and I was able to attend a couple groups and was more social and ready to do the work. My pain was creeping up and because we never got it under control it got horrible! The doctor I was told would come see me about a plan to get the pain under control around noon, did not come see me until around 3pm the pain by then wasn’t tolerable and he at that point moved quickly and made an effort at least and it was a brief solution. The care coordinator on that day had come in to tell me she was getting ready to call My spouse; she never called. I was told my PCP had been contacted several times before he actually was. I am now home and still just mind blown by the treatment of myself and the patients that have, are, and will be sent there. They are NOT capable of handling patients with disabilities or chronic illness. I am so shaken by this experience and genuinely hope it never happens to anyone else. It did more harm then good. A nurse was even hostile with my 10 year old son. This place is messed up!!And by the way the generic response they are feeding everyone is BS. The hotline simply collects your complaints after you explain which hospital you are calling about.

I was admitted into the adolescent unit during October of 2017, and my experience had me leaving feeling pretty gross about some of the things that had happened while I was there. I have been diagnosed with multiple mental illnesses throughout my life including depression, anxiety, and ptsd, and these things made it really hard to manage my emotions in the way they wanted me to. There were times that I would be having a panic attack and they would let me go to my living space, but later on the doctor would talk to me about my overreacting behavior and how I wasnt trying hard enough to get better. It was my personal choice to go to Mountain Crest, and I was trying to participate in all of the groups that they had planned for us, and was attempting to be very receptive. They wouldnt let me discharge until I started trying. This a) made me feel completely invalidated in my mental illness and made me feel crazier than I was already feeling and b) it cost my single income family several days more worth of money than was necessary. I gave this a two stars rather than one star because a majority of the nursing staff were all really kind and understanding of everyone there as well as their guest therapists/volunteers.

My son entered the center on a Thursday morning and was placed on a 5 day mandatory hold. In the interim we reviewed with his psychologist my sons health background so the psychologist would be able to help guide him upon his release. We agreed to all meet Saturday morning to discuss this plan with my son. Upon arriving, we found out that my son was being released, 2.5 days early. Additionally the psychologist we had discussed my sons health with, was off, and did not pass along any of our information to others at the facility.So my son left the center, still with shakes and no guidance. It was within hours that he began heavily drinking again.I plan to pursue further action against Mountain Crest, as their actions were totally unacceptable, putting my sons life and others in danger, due their handling of my sons release.I would never ever use this facility for your love ones.....

I would give Mountain Crest 0 stars if possible. I had 3 stays here. The staff did not seem to care at all. Everyone was drugged to a nearly comatose state, just like in the movies. My last time, I was verbally abused and entrapped in a room by a staff nurse, who told me it was too bad I hadnt succeeded in my suicide attempt, among other horrible blows to my fragile psyche at the time. I would have filed a grievance, but who would believe a mental patient over staff? Its been 8 years, but the lies and abusive things that nurse said to me haunt me to this day. If someone you love is in crisis, dont send them here! I saw more people, myself included, leave more damaged than when they came.Oh, and two more things: 1) a Dr came in for a 7am med check and took me off all my meds cold turkey at once and prescribed zyprexa, looking at his watch and saying he had to make his round quick because he didnt want to miss his daughters soccer game and 2) I was confused with another patient who had diabetes because our names were similar, so the nurses came to check my blood sugar in the morning, but fortunately I realized what was happening before they administered any insulin!!

Fine as long as your insurance can pay. If youre on Medicare like me, once your insurance expires, out you go. Please find somwehere that actually gives a damn about you beyond your ability to pay.

I can see why this place has terrible reviews.They don’t give a hoot about their patients.Your calls will be forwarded, you will never get to speak to a human and your call will never be returned either. Shame.

Was touched without consent by a counselor - in group - while taking about it being a trigger. After touching me, the group leader tried to convince other people in the group to laugh about it. Was told by staff that I should file a report, but the opportunity was made elusive by staff.They released me early, and week later Im still making calls to try and get my meds. Will needed to go to another crisis center because this one failed.

This place is a complete joke and really needs to change! They dont have great service. The night nurses and counselors are more friendly and just a couple in the morning and evening. The doctors and some of the nurses lie a lot. They always try to find a reason to make you stay longer. Like if you didnt eat a meal because their food is gross. Little reasons like that. The cleaning sucks and the place is just very uncomfortable. They just give you a bunch of meds and then it makes you go back for a second time because the meds mess you up. Number one med they prescribe is Prozac which is awful! They try to say you tested positive for stuff which is bull. Had to request for a retake because they didnt believe me. Honselty dont send your love ones. They might be able to keep you safe from taking your life or other reasons your there but its truly worse begin there. It feels like your trapped and judged. They are really unorganized. Wish they would change to actually help people. All they want is money!!

UCHealth system is in it for the money. The majority of them are liars, especially Dr. Rebecca and the crisis therapist at PVH. Their diagnosis was disaccounted by another of their own doctor.They are straight out liars. They admitted my child without my consent and drugged my child to the point where my child was staring blank or sleeping. The nurses had the gall to lie and denied that they forced my child to take medications when my child confirmed they had done so in front of them. They also put my child with the adults and kept my child at the facilty much longer than the 72 hours promised. They gave me the run around about their plan to discharge and lied about everything. The staff provided me with completely opposite information. Jennifer D. tried to keep my child there when she was told to discharge my child. This outrageous experience will be heard. If any of you or loved ones had similar experience, please contact me.

Mountain Crest does outpatient counseling (psychologists, social workers) and outpatient psychiatric counseling (including medication). They work with children, teens, and adults.They also have an in-patient section for teens and adults needing round-the-clock care for several days or weeks. We have had good experiences with outpatient and inpatient care for both counseling and medications, as well as parent/teen DBT classes.For in-patient care (i.e. when someone is here for many days) you will likely see multiple counselors and psychiatrists because of trading off days/shifts. In general, the handoff of information is fairly smooth, but sometimes different people may not approach issues exactly the same way (no surprise).

This place lied straight to our face and has put our daughter on a floor with all males!! Going to pursue leagle action!! They for sure are doing more harm than good.

Thank you for helping her in her time of need. Kudos to Emily she was amazing and deserves an honorable reward!😀

***Not a clean environment*** They need to hire an outside contracting team that is specialized in sanitizing and thorough cleaning. If you have OCD this place will drive you more crazy. When you tell the cleaning ladies about the sloppy cleaning, they get offended.All of the Nurses are awesome and the DBT and CBT coaches... You will learn some very important coping skills if you pay attention and ready to make a change in your life.The food was poorly prepared too. Most times it was cold, soggie, and lacked taste.

Easily the friendliest people to have ever forcibly tied me to a table.

This place is terrible to get help for mental health!!! They actually told me they couldnt help me and it ok to have suicidal thoughts!!! They dont care about their patients. They look down on you and treat you like garbage. I hated this place. They made my mental health even worse than what it was.

Dr. Sehr is not the friendliest doctor, when he starts showing more interest in his profession, I will increase my stars.

I waited almost 6 weeks to get into the CDIOP program at mountain crest in Fort Collins. I finally got in and this was supposed to be my second week in the program and Ive been kicked out because of an extreme misunderstanding with the program coordinator Amy Davies. This is an outrage to me as I need help and waited weeks just to get kicked out over a misunderstanding. I need help with my addictions and I dont know where to turn to now.