Awesome as always! Came in for a transmission level check and they had me in and out! Very professional service. Thanks guys!
They did a fantastic job. They also jumped through hoops for me to the the right parts ordered for my truck having hard to find deiesel fuel filters. Thank you so much for the great service and attention to detail. Well done! Ill be sure to keep coming back.
I have always experienced quality service here. They do tend to run a bit higher than some other shops but they are fast and they are about their business so you do not feel like your time is wasted. Saturday mornings tend to be VERY busy.
The staff was friendly and answered all of my questions. 10/10 would recommend.
Employees were fast and friendly. Evan helped me. He kept me informed and let me know what was going on.
Good communication. Laid back yet professional group. They made sure I got the best price too. Thanks guys!
The best option out there. Fast friendly service. Wait for email coupons to save.
From pulling up to pulling out it took about an hour. Wish it was quicker. Great professional customer service and training as usual!!!
The staff was friendly, knowledgeable, and very helpful!Great experience!
Forest lake location by far the best valvoline experience!!! I was wowed at how fast and efficient this location is!
Good, fast service. Go in knowing what youre doing, or have someone who does with you though so the questions they ask dont intimidate you.
Fast and friendly. Robert was super nice and gave me a discount. This is the only place I go for an oil change.
I had possible transmission problems and stopped by to have them see what it might be. The gentlemen there checked and were extremely friendly and helpful!
Nice staff and very quick service.
1st Time.. Great Quick and couldnt ask for more!
They do a great job here and never complain. I dont have to ask them to check the tire pressure. We like them soo much we even get bring our work vans here. Thanks guys you do good work.
Always go to valvoline for an oil change. Never have I ever been unsatisfied with the service or the customer service. Guys are super polite and definitely take pride in their job.
The guys were awesome, fast and thorough..
It was very quick. Great customer service. Walked me through every step.
Guys did a great job. Very thorough!
Did not have the oil i needed, then lost a hubcap after they rotated my tires. Friendly mechanics with nervous giggles. I see yall, you aint slick.
Great place, got hooked up with a oil change and transmission flush by Robert. Highly recommend going to see Robert, great guy. Positive, and personable.
I needed a badly overdue oil change, so glad I went here, as they check other fluid levels, lights and tire pressure too. The temperature dropped, so my tires needed more air. My radiator fluid was low and they added antifreeze mix and checked for leaks. Its so handy having them do all that as I sit in my car, window down, with the attendant, keeping as distant as possible, and I both wearing our masks, the other guys working on the vehicle. Being high risk, I felt much safer in my car than going somewhere else where Id have to leave my car and sit in a waiting room. I even got a 15 percent AARP discount, great since I havent seen Valvoline coupons in my mail or inbox for a while. They were so fast, around 20 minutes. We will take our second vehicle here soon. Thank you essential workers!
#^#^^# amazing. Thank you so much. Going up to Duluth on vacaation. Fixed my lights too. So happy with price and service.
Excellent, quick service. In and out in under 10 minutes.best part is I didnt even have to crawl around in the slush and slop from the melting snow in the driveway.
I don’t do reviews often, but I feel after coming to this location multiple times and have dealt with multiple people, I should. They are always fast, polite, no pressure, and they always help me find a great deal. I always have a coupon, and they usually have a better coupon they can give me. It’s just nice to deal with people that aren’t out to take advantage, and do awesome work, and do it fast!
Extremely high prices super high prices not worth it and they are not certified mechanics anybody can work at this place if I wanted a monkey to do the job I would call the zoo all around Walmart is a better bet even though you run through the same situation as not having a certified mechanics
Quick, and good price. Very nice people
Fast and friendly! Get a Groupon before you go there!
Sérvice was great very profeasional. But they will tamper with car to make you come back.
I visited them to have my front left tire assessed with air. As always they asked if they could check my pressure so I pulled my hood up. I explained to the guy how I had suffered from a flat tire earlier that same morning and I just wanted to get more air so it will sustain throughout the night. He scanned the bar code in my car and pulled up the information in which he advised me what kind of oil was used before, and if I would like to use the same kind. I said yea that’s fine. He never asked me if I wanted to get an oil change, nor did he ask if that was something I was interested in doing during this same visit. They checked all my signal lights in which I had a front left single light out. I agreed to pay for a new one but it didn’t work because it was determined I had a shortage on that side of my car. When they were finishing the light and tires I look at the computer screen that had a total of $80.86. Short story shorter, This man had his men give me an oil change without even asking me. He told me quote “ well we had to give you an oil change because you needed it. We couldn’t let you leave. I just assumed you needed an oil change because you didn’t have any oil.” He never voluntarily apologized. The fact that he had no remorse or empathy for inconveniencing my life nor the mistake he made. I told him I never asked for an oil change, And if he he would’ve askedme if I wanted one I would’ve told him I had an appointment set up tomorrow to get an oil change with someone else. My family and I have been going to this place for over 6 years and I’ve never experienced such pitiful customer service. And because of this I won’t go back to that valvoline.
My son was having problems with his truck and pulled into the Valvoline parking lot. Rob from the Valvoline team immediately came out to help him, He quickly ascertained that the battery was failing. 20 minutes later the battery was replaced and my son was on his way. Not only did Rob fix the problem, but he made our day!
Get an oil change and more here. Good staff.
Great..stay in your car..guys are friendly and they check EVERYTHING.. Get price to!!!
These guys run a tight ship and have excellent customer service. They are professional, quick, and do a great job.
Guys were very helpful and nice
I just went to valvoline .ive got to give this guys 5 starts .it was a few days ago i took my truck to have my front diff fluids changed. The guys were very nice to me. Im pretty sure. The young guys name was zach. Zach was very helpful. The young man had a great attitude. I recommend valvoline in forest lake. These young men really make u feel like. Hey we are here to help u. Great bunch of guys. Thank u boys u guys were great
Very friendly and courteus service. The guys at Forest Lake are awesome. Keep up the good work. Thanks
The person that took care of my car was very helpful and courteous good experience
Came in for a Quick oil Change before I went out of town. Robert did such a fantastic job and was so polite! Thank you for the great service!
Listen, valvoline crew, you out did yourselves!!! Alexander, your costumer service and supervision was on POINT; Jacob & Anthony did the DANG thang! Overwhelming me with services, going WELL over and above with all they did for my baby (94 3.8 Mustang); and Evan, its all fluid baby bubba!LISTEN! These fellas were ON it! They made me WANT to come back for service again and again! This is NOT an oil change facility!!! This is a HIGH quality PIT CREW 👌😁💯✊🏾😃Im telling you, because of yall, I peeled out of there like a Midwest Cowboy🚘🤠 🤙🏾
Usually pretty quick service and nice to customers. But I do my oil changes myself in the warmer months. And go to valvoline in the winter and colder months. I noticed they put the wrong size oil filter on my truck the last time they changed my oil. And they can get quite annoying with the recommended services since they go off of the manufacturers maintained schedule. When I usually have to tell them every single time I go in, that I already changed my differential and coolant and trans fluid. But every time I go in there they recommend it. But other then that they are one of the better quick lube places in the area.
They always do a great job at the Forest Lake Mb location
Robert was very helpful and professional in forest lake
Quick reliable service!
Great service, quick in and out! Highly recommended
Very fast and friendly. Always a coupon available on their website
Super fast, but for a reason... they didnt do anything other than add oil and air up tires. No filter change, no fluid checks, and they didnt even clear the needs oil change notification in my vehicle. The guys were not busy as we were the only vehicle, they were just lazy. My wife called and spoke to the manager and all he could say was Ill speak with the boys. Now Im out that money and will have to pay for another (actual) oil change elsewhere. Save yourself a headache and never go here!
Staff was amazing. No sales pressure when declined extra services
Always great service at this Valvoline store.
Robert got me in and out in a very timely manner, is very professional and his team did a great job on my truck.
Great service.fast!
Great job quick and efficient. I go there for speed and accuracy and got both.
I said I would leave a review, so This location is very helpful, mindful of everything and gave me the assistance I needed without any funny business im greatful and do recommend this team of doers. Thanks!
Helpful people
Super slow and lackadaisical
Like the quality of service.
I love getting my oil changed here. They always have a deal going on and the staff working on my car are fast and efficient. Yes they try to sell you some products but are still very friendly if you are not interested. I will continue to go here as long as they keep up the great job!
I am giving 4 stars because their customer service was great and they were great. I didnt ACTUALLY get to get my oil changed be cause I ran out of time. I suggest that they add about 15-20 min on to the suggested wait time they give you.
These are a great group of guys they work hard and get the job done and one of the fastest service times ive ever seen keep it up guys
Super friendly staff did a very quick job but as soon as I left my car was sputtering the entire way home and didnt want to start this morning. I found out that the PCV valve had been taken off which I assumed was by accident, but talking to others found out it has happened multiple times to multiple people...what a coincidence.
Absolutely horrible. You are better off taking your car somewhere else if you dont know much about vehicles. Also, do not try to contact the customer care because they wont get back to you. I was hoping they would help resolve the situation, prior to leaving a 1-star review. I spent almost $90 for a full synthetic oil change. After, my car was leaking oil. I brought it back in, they looked at it and said there is nothing wrong on their end. But did acknowledge the oil level had dropped a significant amount since the initial visit. This NEVER happened before I went in for the oil change. Took my car home, my dad (a mechanic) looked at it, and sure enough oil was leaking from the oil filter. He then took it back to them, and they said she should use regular oil, its thicker so it wont leak as bad Um, what? They still insisted it was nothing they did, and said it might be the oil sensor. They then tried to get him to sign something saying that we acknowledge it was nothing they did. They also okd the rest of the maintenance check where in fact, we checked, and fluids were low. As I dont know much about cars, this is something I trusted them to let me know, since I was paying for it. They said nothing. We took it to another repair shop, and it was not the oil sensor causing the leak. We spent way more money for an easily avoidable leak due to bringing it to Valvoline Instant Oil Change. Between driving it back and fourth 15 miles, actually repairing the problem they caused, in addition to the initial service, I regret ever bringing my car here. There are plenty of other automotive/ instant oil change shops in Forest Lake I would recommend taking it to someone who cares and will help, not this shop.
Sam, Zack, and Devin were literally amazing! They were extremely helpful, knowledgeable, great to talk to, and were obviously a great team. They did everything to take care of my car expertly, quickly, and to make sure I understood what was happening. They went out of their way to be courteous, and I really have never felt better about taking my car somewhere!
They costed me a week of frustration to say the least the store on Whitebear Avenue in Maplewood costed me a $37.00 oil change that led into my car being damaged from it. They stripped my plug and forced a oversized tapered plug into my aluminum oil pan and it cracked to the point I was losing quarts of oil in days. I had to argue this because of course the store manager wouldnt take into consideration it was their fault. They didnt give me a loaner for week it was gone. Forest Lake location was awesome and apologetic for the incident however it still happens at these places with inexperienced people working on vehicles such as my Honda Civic. The Forest Lake location wouldnt allow me to drive it after looking at it and the severity of the damage done to my car. I had to get Caroline Corporate to approve the damages and thankfully they did pay my mechanic to fix their mistake. But I had to go about and file a claim and prove myself. I was ready for court if they werent willing to fix it. I had paperwork and documentation on hand to prove that my car wasnt in that shape prior to the oil change like they were saying it was. Im giving a fair warning that it can happen to anyone and it was costly of my time and worrying and stress behind that mess and the time I had to take off of work or out of my days to deal with it was insane. Just be cautious. Or do your own oil changes like I will be doing from now on.
Fast friendly
I wanted to GREATLY thank Andrew Hanson, a forest lake MN Valvoline Tech who came out to assist my best friend and I stuck on the highway today. I had my oil changed this past Thursday at my local Valvoline in Duluth, and today, Sunday, on the way to pick up my wedding dress in Eagan, the skid plate over the oil pan underneath the vehicle separated from the car, hanging on by only one remaining bolt. I called my local Valvoline, who contacted Andrew’s location. ( I was also impressed with the professionalism and promptness of the Duluth location to send help our way).Andrew was VERY kind and understanding of this stressed out Bride to be, very polite and professional, and was as quick assisting us as the situation would allow. He apologized profusely for the difficult situation, as well as explaining each step of what was needed.Thank you SO much Andrew, for helping us out today, and getting us on our way!!! We are VERY grateful for your help, You are clearly are an excellent employee and person, and deserve a raise for certain!!! ;)God Bless,Aimee Wynn
Great service and fastest oil change Ive ever had
They were so friendly and helpful :) quick an efficient! Im definitely switching to this one instead of the coon rapids location!
Better than their local competition. Some pressure for up-sale and a little BS like showing me an air filter with plenty of life left and suggesting I get it replaced but I expect that from any oil change place. Im a regular customer and havent had anything change my mind yet. Plus, military discount for current and former military!
Fabulous service every time! Techs are always extremely friendly and helpful.
Great service!! Super fast!! Mel the manger is super professional and knowledgeable!! Highly recommend for quick oil change!!!
Not very forward about pricing, had to waste thinge going there and waiting in line to get a straight answer. Did not use their service.
In and out... They do a great job and it beats spending a couple hours at the dealership!
I chose this place because of all the great reviews. Never going here again. Was 3rd in line, and since they only have one way in or out, I had no chioice but to wait an HOUR to get in because one car was being worked on for an hour taking up a lane. The guys were friendly and all, but spoke way too fast I couldnt understand a word they were saying.
Stopped at Forest Lake (MN) Valvoline, great group of guys, helpful and professional service with a smile, a lost art nowadays! Thanks you Forest Lake Valvoline!
Did a good job, timely. Checked lights as well, other fluids. Friendly
Sitting in car is great. Attendant informed me of some services as expected. Quick and easy, used a coupon found on Valvoline website. Going in today Sunday. Thanks Forest Lake Valvoline.
Love it! - I have been bringing my cars to this location since 2004. Just retired my 2005 Camry with 230,000 miles and NO mechanical problems. My new Subaru will be coming here, too. Friendly, efficient staff!
Always friendly.Always fast.Little expensive, but its worth because they do a good job and check all of your fluids and lights 👍👍
They were amazing and quick. Very friendly and were able to fix something that fell off my car. I was so impressed
Nice staff. A TINY but pricey for a simple oil change and maintenance check. But they make up for it with free top offs.
I had my transmission fluid flushed on my 2014 Silverado. They are honest guys here and they do a great job.I wish Valvoline rapid oil change could do an oil change on my Silverado for the same price if not cheaper than Chevrolet dealers because much its faster here since its such an easy thing to do. My truck takes 8 quarts of 0W-20 synthetic. Its expensive oil and all the Chevrolet dealers do it for around $60 vs over $100 at Valvoline rapid oil change.If you have 5W-30 oil and your car takes 5 quarts this is a great place for oil changes.They do everything by the book here so youll get the correct lubricants for your make and model.My Silverado feels better with the new transmission fluid. I only had 65K. In the Chevrolet book it says to change it at 95.5K. No way would I wait that long.I was impressed with the guys working here.
Real Young crew was working the bays when I went in. They had their $hit together and did a great job. Old tymers need to stop with the kids these days bull$hit. Thanks in advance
Always great service here. Sign up for their coupons and you can get pretty good oil change rates also.
Friendly staff and great service
Great staff always quick
I am more unhappy than happy going here for oil changes. They tighten on the oil filter so tight I can not get it off when I want to change the oil my self.
Got the job done Fast!! 15 minutes flat!! Thank you!!
I will never go here again. Called a head for pricing and received a quote over the phone. Turns out I was quoted incorrectly. Waited 1 hour ( from start to finish) to find out the service was more than I was originally quoted. So frustrating. Disappointed in service.
Robert and his team were great today!
Besides being sent to the wrong address it was great service.
Great year, great service. I just wish they would send out a couple more coupons a year
The staff is knowledgeable and very friendly!
These guys are great. Very thorough and very energetic. I definitely recommend and I will be back!!
This particular valvoline located just off the exit ramp in forest lake, each time weve been here the guys workin were knowledgeable & helpful beyond expectations. & even in the extreme heat were in good spirits. Ill be going to this one again for sure.
I like this place. I started coming here a year ago and appreciate what they do. Fast and no BS. Friendly and knowledgeable.
Great customer service. A lot of friendly workers who get the job done fast!
I have been going here for about a year, guys are very informative and know what they are doing. Your car is a big investment and they get that!
These guys are top notch, friendly and efficient. Wouldnt go anywhere else
Always a good experience, and the fact that the staff remember your name even when they havent seen you in months is impressive.