Avoid if possible! People their have no idea what theyre doing. Took 3 managers to try to figure out how to process a return and re ring transaction to apply a discount. After frustration of just watching them fail I gave them the solution on how to do it easily and I dont even work there!
People that wired.there playing on there cell phone never asked if I needed help.
There was a line to get in then there wasnt much to choose from. Most importantly the prices are just too expensive especially right now. Everything is going up and nothing is being done to stop price gouging.
Service was good
Line moved pretty quick. Clean and organized.
Love the balloon there!!
Never really been in party city. Very organized. Busy but it was a Saturday and still helpful. What surprised me was not a big selection of birthday cards. My suggestion would b have planned party organizers on staff. Nice store!
Was out of what I was looking for
They replaced my faulty balloon which was nice .
It has a lot of stuff. Its a bit pricey thought. I wanted some skeleton stockings. It has a great variety. I didnt buy anything but it gave me great ideas. The customer service was nice
I really like party city. There is so much stuff to check out there even if you arent actually throwing a party. Plus the holiday stuff is always cheap right after the holiday is over so you can stock up on decorations and all that for next year.
Kind of pricey for plastic serving trays
I ordered my list of things online and said CURB SIDE PICK UP Ready so I go down to the store and call so someone can give me my items that I already purchased and told me that the employees are not allowed to go out the store that I would have to come inside to pick it up and supposedly finish my transaction! But I told them uhhhh I thought this was curbside pick up and I have a sleeping baby in the car . Makes no sense !!! The one in Rialto does curbside pick up and you stay in your car while the employees leave your items in your trunk ! So Rialto party city is better !!!!!!!
I went to buy a Halloween costume for my grandson. I expected it to be a crowded mess. It was crowded, however it was not a mess! They had a very well organized system. There was plenty of staff on the floor to assist customers. The checkout line was long but it moved very quickly. Check you Party City for being so efficient and making this experience pleasant!
I found online what I was looking for and it said that this store had 4 in stock, we went there and there were zero in stock. This was the case with SEVERAL items I was searching for for my daughter’s Rapunzel themed birthday. Staff was nice though and helped me search the top bins.
They are still open so thats nice.
My family and I were being followed around in the store and constantly asked if we needed help. I don’t know if its because the color of my skin or if I was shopping in there to long either way it’s not okay!!!
Party city has a good assortment of supplies from kids birthdays to 75th anniversaries. Most items are decently priced but you can spend a fortune in a half minute. Get your balloons blown up by them as opposed to buying a tank. The cost is not much different and saves you the hassle. They also sell costumes year round and especially during Halloween.
Too expensive, & they seem to have a attitude.For a single ballon it’s 1.99, I’m talking about the small ones you blow up .Then to fill it with helium it’s another 2.00, for each one . So one blown up balloon is 4.00,smh.I went over to dollar tree ( literally next door) and found all the things I needed for a dollar .
It was just ok for me they didnt have a lot of what I needed, so I had to drive down the hill.But over all its just average
Staff of Millennials so do not expect great service. one of the staff was amazing the rest dont understand when theres a line use the other register. Its Party City thats where you go to get stuff nothing else to add.
Love the service
Great place too buy party stuff. They have year around costumes. Candy galore
Very Clean organized good customer service had everything I needed and more 🎈🎉🎊im a very satisfied customer😊
Very nice place, friendly and very clean.
Mediocre service. Great selection. Too pricey though. A lot of the stuff can be found at the dollar tree for much less.
Greatest customers Service...they know what n where they have what u searching for...makes ur Shopping experience easy n amazing..no hassle
Always fun to go here
Love it
This is a privately owned Party City. The prices are increased drastically compared to the regular party citys. Just drive to rancho Cucamonga and save. How do you charge 10.99 to fill up a balloon I brought in, but 12.99 to purchase one with helium already in it 🤷♀️.
Great service and all things u would need for a party
Great spot for costumes and party supplies you need it they have it.
Clean and wel organized. The only bad thing I keep experiencing is that there are like 3 or more employees by the register and only one helping costumers.
Always a great place my granddaughter loves it
They need to get the candy wall up.Then it will be a 5 star.Got most of our stuff there for the baby shower but had to go to another store to get the candy.
Loved our Pink Ladies costumes for my Parents 50th Anniversary, Hop Sock Theme
Would be nice if they advised what items can and cannot be returned. Be aware and make sure you ask before you make a big purchase. Not very happy with Party City in Fontana.
Love this place they always have what i need specialy at the last minute
Didnt have holiday items
Bad customer service, I went in for a return and they couldnt process my return because they didnt have enough cash on the register so I had to drive to the party city in rancho. They processed my return successfully.
Loved the service really high quality u all should go and check it out its litt🔥
Great place to get stuff your party like balloons and decor
It’s good deal for costumes of all ages
I called this party city to ask a question, nobody answered the phone and when someone answered they would hang up right away.
Lit asf lol XD
They can offer better customer service. They aren’t very welcoming or friendly.
The employees in this particular store are just... I dont know... Unintelligent? Simple? Morons? Encountered 5 of them in the store today, and asking them questions was like the equivalent to asking a lamp post for help.
They didnt have what I wanted I wanted a chocolate fountain
Friendly staff, good quality items and reasonable prices.
Yeah, its a party City nothings bad or good about that place
Lots to choose from. Clean and nice.
This party city hires incompetent & dumb people. If you go here often you know what I am talking about. Terrible service & nobody can evan answer simple questions about products they sell. Then I called the Rancho store with the same exact questions & they were able to answer every question. HmmmGo to the Rancho store!! Qualified, competent staff!
Partying with your shopping for a good time
Balloons lame in less than 24 hours. I purchased mylar and latex with hi float compound at an extra cost on Thursday morning. They were lame by Friday afternoon! Very embarrassing display of balloons for my mothers birthday event. Dont use this party city!
Omg the cashiers were so SLOW!!
Great for themed events
Variety of choices for parties.
Great place great staffing
Employees are very helpful!
Manager not very helpful and nasty. Very unprofessional and argues with customer.Zero customer service.
Its the best place to get a costume
The store is well stocked and has a variety of party items. Staff is often difficult to find for assistance which is frustrating.
I witnessed an employee at party city whom I’m also guess was the manager be very passive aggressive with 3 customers while I waited in line to purchase my merchandise. I’ll never spend another dollar with party city again
So many fun items!
They have everything for a party. Kind of pricey tough
Good store.
Great for Halloween costumes and decorating
Very helpful and friendly.
Worked here myself (: was cool!
Expensive for every little thing you buy but they always have what i need
No big girl nighties 🤔Does that mean big girls arent fun?
Excellent customer service
They have a lot of party stuff here!! I found a confetti popper for my gender reveal party here. Pricey but so worth it.
Everything you need for the party
They did not have anything I needed for a baby shower but have what I need online
Very friendly service
This were I Get All my Costumes
They have everything you need for partys, no need to go anywhere else
Easy place to shop
Love it.
Fb nd
Found everything I was looking for and more.
Need more associates avaliable
The staff was helpful
Great
Anything really you need for a party. Higher price than a Walmart or family party supply store.
They have a lot of employees and they just had one person on the register. There was a long line. Im not happy with that a girl was on the phone and not attending customers.
Beautiful service
For all your festive needs
Good variety
Its always a party in this city
Good for parties
I loved it
Wow
Organization .
Good but expensive
Ok