Dropped of a suit, a dress and my favorite fancy sweater before the holidays. They are so friendly and make you feel like family. They let you know if they have any concerns with embellishment, clasps, or leather on your clothing so there are no surprises. I took a couple weeks to pick back up but they were understanding and so kind when I picked up my clothes.
Dropped by for the first time to get my sisters dress dry-cleaned for an event and they were awesome! They created an account for me when I dropped it off and I got text alerts when it was ready. Super nice staff, average prices, and quick service. They are located in a plaza with other stores, restaurants, and a gym so parking can be somewhat limited during peak times (especially due to the new gym next door), but its not a huge issue at all in my opinion! Plus, they deliver so if you dont want to deal with parking you can always opt for that. We will definitely use them again in the future.
This was my first time using Kona Cleaners services. My grandsons pants needed some alternation to be done and needed to be done by Friday as they will be flying our of town for a wedding that evening. They had received a lot of alternation to do on the day I dropped of the pants. They were able to do the alternation and ready for pickup a whole day earlier then I needed them. THANK YOU Kona Cleaners for your prompt and awesome job.
I came in last minute and needed a hem for a bridesmaid dress. They worked with me and had it ready the next day!! They are lifesavers and the work was great! This was my 2nd time going and I will definitely keep coming back:)
Great customer service, I enjoyed the text alert and being able to let th know youre on your way. My clothes was ready by the time I arrived. Will definitely use again.
The representatives at this dry cleaner are professional and polite. Theyve implemented a text communication service that helps one save time - one sends a text letting the site know youre on your way and theyll get your items to the front and ready for pick up
I went into to have my husband coat clean and the coat was ready the next day. I was attended to very professional, their was a few people in front of me both times I went into the cleaners, but everyone was attended to within a timely manner. I’ve been here a couple of times and I’ve never had any issues.
Excellent dry cleaning and pressing service done completely to my satisfaction. Very friendly counter clerk gave the best service.
Rosa and varsha are very nice and very professional when I came in I always enjoy their happy spirit.they make me feel very welcome.every one is nice but this 2 are exceptional .you should send them on a Kona island vacation because they deserve it . I always see customers leaving with smile 😊👍cane to the cleaners I enjoy it all stuff is amazing
Rosa was very quick to respond/answer phone calls and any questions I had. I had never been to a dry cleaner before and was embarrassed of bringing in a potentially ruined custom suit, after a weekend of too much fun. She was very professional, kind, and personable. Her service just as equally highlighted how well Kona dry cleaned the suit and a couple dresses I brought in. I did sign a form because the suit was 100% wool which made me a little nervous, but I wouldnt hesitate to come back. The suit looks brand new! (: Their turn around time was ahead of schedule too. Ill be a regular here! Thank you Rosa!
I purchased an all white jumpsuit, which was too long. I took it to them just to alter the length of the jumpsuit. I was asked if I wanted it cleaned too. Which I declined and informed them that the jumpsuit was brand new and I only needed the length altered. However, I requested that they be careful with the jumpsuit, being that it was all white. I called the morning that I expected for the jumpsuit to be ready and was told that it had been ready for days, and that they had sent me an email. I informed them that I never received an email. The staff read me my email address and of course, they misspelled my email address and therefore I never received the email. Anyways, I pick the jumpsuit up later that evening. Once I get home and take it out of the cleaners bag, I immediately noticed two black dirt spots on the butt part of the jumpsuit. I call the cleaners to inform them that I dropped off a brand new jumpsuit to them and got back a dirty but hemmed jumpsuit. They apologized and offered to clean the jumpsuit. I asked them if they could have it ready for pickup prior to closing and they stated that it wasnt possible because the clothes have to get cleaned in Orange County. I informed them that I had a flight to catch in the morning and was going out of the state, to celebrated my birthday. I had planned to wear the jumpsuit on my birthday. Sadly, I am no longer going to be able to do that. I then drove back to the cleaners to let them see the dirt stains, that I reported to them. They all agreed that the stains were there and took pictures. The manager was called and agreed to refund the $20 that was paid for the alterations. However, I am still stuck with a dirty jumpsuit, that I will be unable to wear for my birthday. Needless to say, I am not happy with this experience that happened on my first time trying this cleaners.
A good dry cleaners is hard to come by, in my opinion. There are several places closer to my home, but Kona was referred to me by my friend after I was complaining about another local shop ruining my shirts. My old go-to being too far away, I decided to give Kona a try and I was not disappointed! Very professional, courteous, quick and they did an excellent job. My clothes came back so fresh and clean. I would not hesitate to refer Kona cleaners to anyone.
My neighbor recommended this dry cleaner for my uniforms. Dropped them off Friday and they were done Saturday. Loved that the app alerted me and got an email. Super helpful. The workers were super friendly. Very pleased so far!
Talk about CUSTOMER SERVICE! Here they are super efficient! From the moment I set foot in the shop I was greeted by the nicest and most professional staff. They had my items ready the very next day. Plus, the automated system welcomed me and notified me right away when the order was ready. Impressed by the service and happy that I came here. ***** kudos especially to Rosa, Maribel and Ezhaar. 😁
It is always a pleasure to do business here as Rosie and Varsha provide fantastic customer service.
They replaced a zipper in a pillow cover that was basically too small and difficult to get the cover off so the zipper broke. I asked them to make it slightly larger if possible so the pillow could more easily come out of the cover, without even having the pillow with it to gauge sizing. It came out absolutely perfect and looked like it was made that way. They matched the colors better than the original too. Also, it was supposed to take a week and I think it was ready the next day. Love the sparkly counter tops and fish tank, the attendant was nice and friendly and it smelled good in there too! I will bring all my alterations to this little gem of a cleaners :)
I have been bringing my clothes for dry cleaning services at this location and the service is amazing! I have also had alterations done and always satisfied with the quality of work.ROSIE is the reason this place is awesome.
I come here often to get my husbands uniforms cleaned. Drop off is easy, turn around time is quick and each time I pick up they are friendly and professional. They do an excellent job with his uniforms. Only place Ill go.
This location is awesome! I am terrible with names but had the pleasure of working with Rosa/Ruth! She is such a gem. Sh gave excellent customer service. She was fast, friendly, and most importantly accurate. I went in to get my clothes dry cleaned and they were able to get out all the stains. I am so happy with the outcome and service that I will be coming back.
Rosa and her crew are phenomenal. So friendly from the moment you steep through the door. Been going here for years and never had a problem with anything. No reason to ever go anywhere else!
The staff were friendly and very quick getting me set up so that they can contact me when my suit was ready and that makes it even faster when I drop off items in the future. They did a great cleaning my suit and it was ready exactly when they promised. Highly recommend.
So glad I found this gem. They are so professional, friendly and do amazing work. Rosa is the best! She did an alteration on a dress and it looks and fits beautifully now. Definitely recommend this place for any alterations you may need or dry cleaning. It only took a few days for the alterations while others were giving a 4 week time of completion. Love this place and will definitely use them in the future!!
I bought a white dress for my daughters 21st birthday and the only one available in the store had a black mark on the tie and the bottom. I took it to Kona Cleaners and when I picked it up, it was perfect! It was more beautiful than when I bought it. They also pressed my sons graduation gown and that was perfect too. The staff is so friendly and helpful. I will always use Kona for my dry cleaning and cant wait to use them for alterations.
My daughter needed a last minute alteration before going out of town. I spoke with Maribel and she was able to make my daughter’s outfit look great she understood exactly what we needed and the outfit was ready next day just like Maribel said it would be. Such a great experience, great customer service. Kona Cleaners has definitely earned my business!!!!
This place is great take my law enforcement uniforms weekly and they do a great job. The staff is friendly & professional the Manager Rosa always cheerful and asking how’s your day going and have a great day makes you welcome. Keep up the great work.
Sign up for their email list. They send out so many promotions.The only dry cleaner I trust my leather, suede, and name brand clothes at in this area.The reviews are all true. They’re great.
Was thoroughly impressed with the professionalism and helpfulness of the employees. They were very kind! Regarding my suit, I ordered a press and it was excellent and done in a timely fashion that exceeded expectations! Definitely recommend this cleaners.
Very friendly staff there. Coupons they send are very much appreciated.
Had my suit cleaned. Also needed a button fix on the coat. Was told it would take three days. It was turned around sooner than that. Good job on button fix.
GREAT CUSTOMER SERVICE I LOVED COMING HERE FOR MY FIRST TIME EVERYONE WAS SO NICE AND IT WAS SO QUICK!! They recognized me just after one visit I love it best cleaners around
Amazing dry cleaners. Very professional and they do an excellent job of cleaning and caring for your clothing. Great service!
Kona is the real deal! Been a client of theirs for the last 5 years since moving to Fontana. The staff is always polite and willing to help. Their dry cleaning is top notch and alterations are done at a reasonable price. Highly recommended!
Love Kona Cleaners! Rosa is so friendly and professional. My dry cleaning is always done in a reasonable amount of time and comes back looking great. I trust them with all my items. Easy and convenient.
They were so helpful and the prices are extremely reasonable. Definitely going there again when we need something dry cleaned! They did our UGG comforter and it’s soooo soft and clean. I’m excited to use it.
Took my bridesmaids dress to get alterations done to it and the service was amazing! My dress fits just like I wanted it and they did it in such a timely matter!! Rosa is amazing and the customer service is *chefs kids* I wish I got the name of the lady that did the alterations because she was also a sweetheart and amazing at what she does! I’ll get her name next time because I will be back!! Thanks Kona Cleaners :)
There’s seamstress fixed my item better than I expected. I am very happy with them. I fully intend on using them in the future.
I always receive great service at Kona cleaners but this last time I was impressed. I took my nephews military pants and when I picked them up I was told it was at no charge for military items. Thank you so much Kona cleaners!
Rosa and the staff are the best. Love them and the wonderful next day service!
They dry cleaned a vintage coat, it came out beautiful, they were very friendly it was a nice I will tell my friends
This establishment gets 5 stars from me *****, the work was done fast, actually way before it was expected. The associate who did the alterations did an excellent job. The staff here is truly wonderful. They are friendly, courteous, and professional. The price was quite reasonable. They are so knowledgeable about their service and they offered recommendations and I got exactly what I wanted. Kona is affordable, efficient, professional, knowledgeable and fast! Thanks for everything Rosa, Maribel, and Ezhaar ! You’re the best. MwA!
I found them on Yelp. So far my experience with Kona has been 5 ⭐️! The staff has always been very friendly and helpful when I’ve taken my clothes there to be cleaned. I also will say the prices compared to other cleaners I’ve used in the Inland Empire have been reasonable. I will continue to do business with them unless anything changes.
Found this place on yelp. Loved them! Super friendly service but more importantly they did a really great job. One of my skirts had a stain that another dry cleaners attempted and failed at getting out but Kona did it!!Thanks Kona
The very best dry cleaner in the area.They also offer Tailoring/Alterations.Great customer service. Kona Cleaners is a pleasant place to conduct business.
Not a good experience, I took my brand new suit jacket in for alteration in Fontana location. I was told $30 dollars.When I picked it up, she told me its $39.49. I said the agreed price is $30. She said $9.49 is for cleaning. I said I have never asked for cleaning nor have I consent to paid for the cleaning for a brand new jacket. She said she couldnt changed the price on the computer but she can give me credit for the next visit. I told her there will be no next visit. After back and forth she finally agreed with the $30.This is not about the $9.49 dollars. This is about principle. You dont add the service on your own that customers dont know or agree and expect to be paid. I am not here to destroy a business. If this is the one and only mistake. That is fine. If this is their intentions to cheat the customers, then I wish them luck.
I was looking for a new dry cleaners in my area & accidentally came across this store when I was conducting banking business in the same shopping plaza & decided to give them a chance. I first read reviews & all reviews were positive. Well, Kona Cleaners in Fontana did not disappoint. The workers greeted me right away when I walked in. They were friendly & professional. The turn around was fast-1 day. They even email you or text you when your dry cleaning services are done. And they have pick up & delivery services if you chose that option. Lastly, if you have or know anyone graduating they will press your robe for $8.00. So I’m bringing my son’s graduation robe to be pressed tomorrow. Kona Cleaners has a new customer. Thanks Kona Cleaners staff for stepping up.
It was fast and easy. The girls was very kind. Definitely coming back soon. My clothes were perfect.
Never had an issue with this cleaner been comb g to them over a year now. They always have clothes ready on time if not earlier than the time they told you. All staff are very wonderful. One thing that stood out to me was they actually remember your name so when you walk in the door they greet you unlike lost places. That’s what I call connecting with your customers. And the prices are good
The staff are amazing and friendly. Service is professional and timely. Rosa the manager is amazing and always helpful. I would recommend this place.
Some of the friendliest people I’ve ever had the pleasure of interacting with. Clothes were nicely laundered too.
The ladies at Kona cleaners are very professional and personable. Ive never had an issue with their service. Very friendly environment and prices are reasonable.
Very simple visit because all I needed was a normally dirty coat to be cleaned and these guys did it right and quick. No complaints here and I will definitely be returning to test them out for some alterations and suit cleaning in the near future :)
Very please every time I come here. Wether it is for my school uniforms to be dry cleaned, my husbands suits or my needed alterations; they do not disappoint. Very quick, and efficient and always kind!
Very pleasant staff, everything was easy my cleaning was ready before the estimated time. Will definitely use them again
First time Ive been here and definitely will be my regular cleaners..fast service, good service and technology forward..i.e. can text to have your clothes ready and waiting for you.
I brought my sons pants here for alterations for his graduation and it came out perfect! Not only that, they finished before the actual pickup date. They are my new go to! Customer service is everything to me and Im completely satisfied with the service they provided. Thank you, Kona Cleaners!
I love this business. They are courteous, friendly, affordable and do a great job with my dry cleaning. I love that they know and use my name.
We had a wonderful experience at this dry cleaners the girl at the front was extremely pleasant and nice we are definitely going to be lifelong customers
They were super nice and super helpful, my clothes was ready the very next day. You can tell they take pride in there work. There app make it super easy to pay and pick up with out any lines. I was in and out in less than a minute. They definitely have a new customer in me.
Staff are always very friendly and super accommodating to anything I need with clothing. Really quick service as well.. Rosa is the best!!!
Very nice and polite, first time getting service for alteration and I’m very satisfied with the result, time for repair was as promised, thank you to Lupe and Maribel, definitely recommend Kona cleaners !
Ezdihar was the seamstress that worked magic on the whole in my sweater. I looked for the fabric everywhere to try and do it myself but she worked her magic and I couldn’t even tell where the whole was!! Rosa and Elizabeth were super sweet and helpful! Will definitely refer others and recommend Kona to anyone!
My daughter took my shirts to get alterations (not cleaned) and they cleaned them anyway w/o permission, and charged me for it. I could’ve bought 2 new shirts with what I for them to clean/make alterations. Honestly, I feel like this was a way for them to get more money out of their customers. I like their cleaning, and I have used them in the past, but from now on I will find another place to patronize.
Great dry cleaning, friendly staff and impressive technology! Looking forward to being a customer for a long time
Very nice, my dress needed to be pressed and it was free with the app! It was ready next day and the workers were excellent!
Went to kona cleaners to have my suit dry cleaned. andy was incredibly helpful and had great energy! will definitely be back!
My family has been going here for 10yrs and we’ve always had great experiences with alterations and cleaning!
I have been using Kona Cleaners for a long time . I use them for cleaning my clothes and Alterations . Very Kind and Caring people 😊😊 I would highly recommend this Business
Everybody here was very helpful patient and kind shop was very clean peaceful good place of business will definitely come back and recommend to others
This is the best Dry cleaner I’ve ever used at such great prices
I was very impressed with the level of professional service at Kona Cleaners Fontana. I highly recommend Kona Cleaners to anyone who wants efficient service done in a timely matter with a caring, friendly, and responsible staff.
Found them on Yelp, they were very close by and finished the alterations on 2 garments faster than I accepted. Overall great experience
Rosa has always been amazing. She remembers our name even when we haven’t been in in years. She makes it feel like we really matter. She keeps us coming back because she always overdelivers quality customer service.
Rosa did an awesome job as she always does with my uniform. Had my missing button replaced in no time and uniform looks excellent. Thanks again for an awesome kid Kona Cleaners. Always a pleasure
Very nice helpful and quick. I brought my clothes in on Thursday and Friday they were ready. Excellent!!
KONA’S MONTRA IS “WE ARE NOT RESPONSIBLE”I’ve taken my clothes to Kona Cleaners for a little less than a year and was happy with their service.I decided to bring a brand-new designer shirt in for specialty cleaning. Considering how delicate my Burberry garment is, I expressed my concern and was told that Kona offers couture cleaning which is extremely gentle and meant for high end brands.After picking up my item, I noticed the buttons on the left sleeve were shattered (the material they are made from is Mother of Pearl). Upset with this, I went back to complain. I was informed by the store manager Rosa that they would fix the issue. However, it would take up to 6 weeks. This was unacceptable, as I planned to wear this to an event which was imminent.I investigated Burberry’s repair service and went out of my way to take my item in to get it repaired ASAP. Kona’s General Manager (GM) informed me she would send it in herself, but I did not feel comfortable as it was damaged under their care previously.At Burberry, I told the representative that I would like the replacements to be match the current set of buttons (quality, design, and material). They informed me that they would do their best. Upon picking it up 1 week later, I saw they were unable to fulfill my request (not Burberry’s fault), and instead replaced the damaged buttons with what they had that was most similar. Anyone within apparel industry knows that it is the nuanced things like this that really make or break a piece.I reached out to the store manager in hopes of settling this civilly. She then forwarded me back to the GM. During our phone conversation, the GM again offered to take my shirt to Burberry to replace all the buttons so it would match. I told her that was unacceptable because it is not OK to try and settle this by replacing the set with buttons of cheaper material such as plastic. She then asked what can be done to rectify the situation. I informed her I would like a replacement (I am happy to let them keep the damaged shirt).She informed me that Kona Cleaners does not take responsibility for damaged hardware (buttons, zippers, etc) and are only responsible for tears as it is not financially feasible. Everything they’ve offered beyond the service is just a courtesy. She also assumed the buttons were made from plastic, which I corrected her by referring the website which indicates the material of the shirt (Item Name: Burberry Check Silk Georgette Oversized Tie Neck Shirt).My assumption thus far is that the proper precautions were not taken to ensure the protection of my clothing before putting it into the dry-cleaning machine. I discovered it is common knowledge within this business that dry cleaners should evaluate the type, rarity, and fragility of the buttons (particularly ones made from MOP, Corozo Nut, or etc) and then take the necessary steps to protect them like wrapping them in heavy aluminum foil or specialty designed Velcro covers. The best cleaners will even go as far as removing the buttons before the process and re-stitching them in after cleaning and press. Again, due to the level of negligence at Kona’s, I firmly believe Kona did not take these steps.With all things said, we did not come to an agreement. I am unfortunately now having to pursue resolution by working with 3rd party labs like the DLI to assess damage as well as consumer protection agencies to file complaints. I am also speaking with a specialist in reviewing the CA Laws on Drycleaner Obligations regarding hardware responsibility.
Friendly manager, and staff. Always greets with name, always a warm welcoming, speedy on getting things dry cleaned.Highly recommended!I have never had an issue.
You have to meet Ms Rosa; she is delightful & immediately will decide ( with your help of course ) how to proceed with your service for the best results. You will be happy with their services. Kona Cleaners helped me create a brand new jacket into a very attractive, stylish new jacket!
This is the best cleaners this side of Heaven. They are professional, extremely reliable and super efficient in every way.
Amazing job on all my dry cleaning. Always very helpful and friendly staff. Will continue to do business there. Reasonable prices and great service.
Always friendly and reliable... Always my go to for dry cleaning!
Ive been coming here for quite a few years, even though I do have another dry cleaners closer to me I choose Kona Cleaners, there staff has always been friendly and professional and especially Rosa, she is such a joy to see when I walk through the door, always smiling and helpful...I will not take my business anywhere else....please stay!!!
All employees are attentive. Next day service is a plus for me. Happy with the job they performed.
Service with a smile, competitive pricing, and on time completion. My new go to dry cleaner.
I’m a Security Officer for Cedars-Sinai Med Ctr and they have taken real care of my uniforms dry cleaning and any small things that I need done at a good price and returned promptly. Rosa and her staff are extremely friendly.
Super quick at dry cleaning! Great alterations.
IVE USED KONA CLEANERS NUMEROUS TIMES FOR ALL MY DRY CLEANING NEEDS. RECENTLY I NEEDED ALTERATIONS DONE, AND I WAS SO IMPRESSED WITH HOW FAST THEY WERE ABLE TO GET THEM DONEN AND EVERYTHING FIT PERFECTLY! THEY ARE ALWAYS SO NICE AND PROFESSIONAL! I WILL BE BACK SOON.
I work in Fontana, While at work, the seam of my pants was torn. I live about 50 miles from my workplace, so going home was not an option. I called Rosa and explained my situation to her. They were about to go to lunch, but Rosa and Maribel waited for me to arrive. Maribel sowed my pants as soon as I got there. They were courteous, and professional. They are a terrific team. 5 stars. I highly recommend Kona Cleaners.
They are always so polite and ask about the family. They will call for reminders if I forget to pick up and offered drop off too. We have been using them for years and highly recommend this business
Amazing Dry Cleaners. Top notch customer service and very fast turnaround. I will go no where else. I’m so happy they are in North Fontana.
Rosa Maria is the only reason I frequent this business. She is extremely hospitable! The cleaning done on my clothing is top tier!!
The staff is very friendly and the phone-number-based system works perfectly for me.
Very Quick and professional, great customer service And the clothes came out great!!!! Definitely my new favourite cleaners
Kona Cleaners is always prompt, accurate, and effective. Thanks guys!
They are very friendly to do a good job with dry cleaning
They are always friendly, my clothes come back the next day, and they always make me feel like their favorite customer.
I needed a zipper fixed on a handbag. They were so friendly and professional.
I do appreciate the convenient location and the personal service I receive on each of my visits to Kona Cleaners. The personnel at the location possess a special flavor for pleasing their customers and resolving any issues that may arise.Thank you.
Dry cleaning items are always done on time.
I took some pants in to get hemmed up and a couple zippers fixed. Rosa was very friendly and helpful. I got an email and text informing me my items were ready (1 day earlier than promised) and I was able to click a link in the text wen I was on my way to pick up to have them ready and waiting. I was very happy with the service convenience and quality of work and the pants fit great. Thanks!
Great customer service...the young man who helped me both times was very professional and respectful 😊