user
Public Storage
17173 Valley Blvd, Fontana, CA 92335, United States
Appearance
Public Storage

Comments
Ch
Review №1

Just rented with public storage. First time renter. Rene was extremely helpful and friendly. She provided such incredible service and would highly recommend this to friends.

Ro
Review №2

This place is sketchy and not respectful. You cant always get to your stuff either which is weird. I get its to protect your stuff and all, but at least be there to open. I dunno.... I wouldnt recommend.

Sa
Review №3

The property manager Joselyn was the biggest help, even with the gate down she helped me and I was able to get to my unit. I like her commitment for great customer service

St
Review №4

This place is one of the best I have been too. Clean and always has the people in the office to help. Ask for Joselyn or Jessica

Jo
Review №5

Jocelyn was extremely helpful. She stayed on the phone with me and assisted me with the e rental. She was very nice and patient during the entire process. She took the time to explain everything and made sure I had no problems. I would definitely recommend this storage facility because of her great customer service.

Ma
Review №6

Joselyn was very nice and helped me understand the prices

Ra
Review №7

I made a reservation on the phone with a woman named Charlie. She was friendly, funny, and knowledgeable. She guided us on the stuff that needed to be completed. We did all the paperwork online and even made an online payment before arriving at the storage. After doing the paperwork, we received a confirmation and a gate code via email and through text. We got a 10x24 unit for the price below. The 19.99 charge is for the lock, however, once you get your own lock, you can get a refund for the lock provided to you. The second month is free so its not bad for a short amount of time.

Jo
Review №8

The staff is wonderful especially Rene! They are very helpful and generous. They are willing to help with finding the perfect storage for you :) Rene politely asked about how we enjoy our storage and made us feel welcome to Public Storage! Thank you, Public Storage :)!

Sa
Review №9

I have to say as soon as I walked in Rene gave me all the information I needed and was super helpful. First time ever and would definitely recommend! 👍

El
Review №10

This place is not very good at opening on time. Unfortunately, they are very unprofessional. We are really sad that we will be leaving soon.

Th
Review №11

Very nice people Joselyn helped me

iv
Review №12

I was helped by Alexis. I had called in the morning about a 5×10 unit that was available. After a couple of hours she gave me a call back telling me that someone else was also looking to the rent the same space and to try to beat them if I could since I had called about the unit first. Unfortunately, I got there mid afternoon and lost the unit. Alexis was looking for about 10 minutes trying to find me another deal in nearby spaces and others that they had at that location. She amazingly found a 6×12 unit that saved me more money than the 5×10! She was very knowledgeable on the agreement and optional insurance. She walked me through everything. AMAZING experience!

La
Review №13

Great low rates and big clean property Rene is the property mgr and she eas very helpful thanks for your fast move in

Mi
Review №14

Rented here today and had the pleasure of meeting Rene the property manager she was very professional and very knowledgeable a very kind person . prperty is clean with great low prices thanks Rene for your courtious and positive attitude. Would reccomenf to family and friends

Jo
Review №15

Very nice and clean place thanks Jocelyn

Ma
Review №16

Property manager is always nice and helpful

Ms
Review №17

Great customer service given by Rene, clean, quiet environment and reasonable pricing

Ar
Review №18

I have talked to customer service and they told me I would be able to go in my storage and I go to the place the girl said I cant because I owed from last month and I was going to pay it but than she said I owe $226. I understand they want there money but some people are still struggling on paying Bills. We are still in this pandemic I just wanted to get some stuff out that are very sentimental to me but they put a lien on my storage so now with all the charges I probably owe $300 how do you guys know I didnt have covid and that stuff in there are contaminated but your still going to sell my belongings how mean and not understanding.

Fa
Review №19

Add 45 dollars to whatever they quote you. 25 dollars is admin junk fees even if you book online and they force you to buy their 20 dollar lock. Not a huge deal just hate how sneaky they go about it. Very DISHONEST practice

Ad
Review №20

Rene, Jocelyn, and Orlando are amazing workers and are constantly making sure the property is clean and always come out sweeping and making sure the property is safe to drive on without popping a tire and all my questions I have are answered. They are great workers and people and am glad to have them as a Public storage representatives

M
Review №21

Jocelyn helped me understand everything

Pa
Review №22

The new employees need to take a course on curtousy & customer service. Ive encountered a couple of visits where two different (new) employees ignored me standing waiting to be helped aa they continued to take phone calls & give quotes & advice with customers waiting to be acknowledged & helped in the office :( :(

Jr
Review №23

Nice clean property staff are very accommodating Jocelyn and Rene we appreciate your professional service . Would Recommend this facility to family and friends.

Us
Review №24

Went in to make a payment and meet the new Manger Summer. I was welcomed with smile and a very happy good morning I really enjoyed our conversation and would definitely welcome family and friends to this establishment . Property is older but is well kept and clean and the office smells Wonderful. Keep up the good work Summer!

Na
Review №25

I’m currently in the process of moving and if you know how stressful it is you can imagine how stressful it is to find the right place to store your personal belongings. Summer the property manager was AMAZING, her personality alone made me feel so welcomed and comfortable to ask any questions that I had and her knowledge about what would fit me best was great. THANK YOU SUMMER!

St
Review №26

Jocelyn was very nice and helpfulThanks again

Na
Review №27

Joselyn is extremely helpful and very sweet. I know my items are safe because of her. Thank you Joselyn.

Jo
Review №28

Joselyn helped me thank youu

Jo
Review №29

The store until Im renting is 8by10 medium size. René help me a lot to set-up my storage unit rental and answering all of my questions.

Jo
Review №30

Joselyn helped me with my payment

Ke
Review №31

Great customer service clean property Rene and Jocelyn are always very helpful and are always making sure the property is clean and is awesome on practicing covid 19 saftey

Ma
Review №32

Lady in the front desk “Jocelyn”let me use the Restroom 😊 and was very helpful thanks again

Jo
Review №33

Came in and was helped, Joselyn was very friendly and helpful

Pa
Review №34

I’ve been looking for a storage facility but every one I went to I just got bad looks that made me feel uncomfortable walking in. Then I went here and I felt welcomed. Summer was very kind and and attentive and didn’t give me a dirty look, attitude, or any fake personality. Thanks Summer for all the help :)

Ar
Review №35

Joselyn helped me with my rental

D
Review №36

Came in to see if I can rent last minute, Joselyn in office was very helpful and friendly

Ma
Review №37

Great costumer service Jocelyn was very nice sweet and helpful 😀

Sh
Review №38

René was a good help and very nice

Je
Review №39

Joselyn was very helpful, professional and kind. If you need storage come here so you can get the best service.

Vi
Review №40

Being a returning customer, I already had high expectations of the experience here, but Rene made the process even more simple. She walked me through the registration and made it all too easy for me - hats off to the company for having her as a manager!

Ja
Review №41

That Gal Jocelyn was helpful and nice 👍🏼

Ie
Review №42

Summer was very patient with me and helpful on deciding which size unit it should get. Great customer service would highly recommend.

Jo
Review №43

Came to make a payment on my account at a different location joselyn went out of her way to help me and mentioned about AP got me enrolled so I dont have to worry about my payment being late anymore thanks again joselyn - J

So
Review №44

I had experience with Stephanie over the phone she was an excellent worker she helped me for over an hour to get me started back on my auto pay shes a very good worker and a hard thinking person thank you for having her as an employee

Ju
Review №45

All welcoming smiles and helpfulness when I walked in. The manager Summer was there and helped with every step of the process and made sure it all went smoothly. 100% satisfaction thank you!!!!!

Ya
Review №46

So today there was a new girl Alexis she was Awsome friendly and very nice hope she sticks around cause the previous girl was terrible very mean and unprofessional never smiled

Co
Review №47

Love this storage the front desk ladies we meet today are soooo so nice!!! Especially the blonde she is really Relatable to what you are going though with storage and or moving... the only thing is the office smells super strong like cat pee! But the cat pee is worth it with this type of customer service!! 💗

Jo
Review №48

Jocelyn was very nice and helpful

Mi
Review №49

This place has truly change. Its under new management and the girl Terri really cares about us customers. She switched a few things around so I was able to maintain my property. Thank you very much

Sa
Review №50

Girly Joselyn was nice

Ti
Review №51

Alexis was awesome. She helped out in every way possible. I would give her more than 5 stars if it was available.

Lu
Review №52

Alexis is really helpful and keeps the storage clean,very nice and shes a super hard worker.

Sa
Review №53

Rene was great

Ch
Review №54

Summer was extremely helpful and very attentive. She’s very knowledgeable and has excellent customer service

Jo
Review №55

Great customer service.

Sa
Review №56

Theres a mean girl working there ... Please dont go there .. Thank you

Ka
Review №57

Went in yesterday with not much time to spare. Was not sure if I was even going to be able to get my storage. I was in and out in record time. This process was much easier than my last storage. Thank you very much Terri

Ra
Review №58

The employee working was very kind and got me in a storage within 10mins .very good place

Ja
Review №59

I ran around trying to find a good deal and location. This is a good place but Terri is a caring person and she is really the one that sold this place to me. I will be back girl no doubts.

El
Review №60

Joselyn helped me

Ju
Review №61

Theres a mean girl working there..please dont go there....

Mi
Review №62

Joselyn was very nice and helpful today

An
Review №63

This place SUCKS ! Don’t go here !

Ba
Review №64

Property Manger Summer was Great, super helpfulVery welcoming and inviting 5 star service forsureeeeee🧡

Br
Review №65

Kaitlin was the bomb. Got me a better deal by getting me in a smaller space for a better price when she told me how to put my stuff in there. Seems safe. 5 stars

Jo
Review №66

Joselyn and Rene was very helpful

Va
Review №67

Me and my boyfriend got a storage today and the girl Terri was very sweet and helpful. When she showed us the unit the premises was very clean and looked secure. I recommend this place 5 star

No
Review №68

Got a good deal at this spot. I feel my things are secure. Good looking out Terri. I appreciate the honesty

Ja
Review №69

Josh had awesome customer service, property well kept manager always walking around cleaning.

Ei
Review №70

Came in for a storage unit. The service was fast and easy going. Terri was awesome with great customer service and Deyanira was very nice and polite. She showed me to my unit, made sure it worked good for me and helped me with my rental paperwork.The service was great!

Ca
Review №71

Made a payment and a new friend. Terri was awesome. The place looks far different than what it use to. Good job girl

Ad
Review №72

Sketchy company, justo looking for any excusa to charge extra..

Ca
Review №73

Josh was extremely helpful with my move. excellent customer service skills. clean facility. highly recommend using this facility for storage

Im
Review №74

Its a clean, affordable place

Ca
Review №75

Kaytlin was so helpful! This was the only place with larger units for a great price! Thank you so much girl! Your so sweet and helpful with everything!

Yo
Review №76

This spot is under new management and Terri takes care of her business. No drama no cap being shot my way. Good looking out girl.

Ma
Review №77

Josh was a great help today helped me find a great price for my unit today.

Ya
Review №78

Today thankfully I was helped by Alexis WOW finally im treated like a customer who rents a storage there hopefully u remain as a regular there I just hate the management when its ruined by the mean girl she wont give me her name but shes usually there she so rude and unprofessional THANK U ALEXIS

Ch
Review №79

We have been broken into 2 times with no help of recovery of items or discount. They have no cameras!! The stuff (day manager) did nothing to resolve the issue and was rude to my mother...she left real upset.Lilly santiago

Me
Review №80

Josh had great customer service, place maintenance well and kept to the safety measures in place for the county.

Pa
Review №81

Received exceptional service by Josh and the property looked great had no issues.

Mi
Review №82

Terri was a blessing. This facility is in a great location with a customer friendly vibe which is hard to find in this community. Thanks again Terri for the help.

Er
Review №83

This is a good place very clean and friendly. Terri at the front desk was extremely helpful. Thanks again

Ma
Review №84

Received great customer service from Josh and property looked good.

Fi
Review №85

Terri at Public Storage was so kind and understanding. She was very helpful, friendly, and easy to talk to. She lets us know everything up front and didn’t hide anything.

Al
Review №86

This is a good facility. Terri is a very capable manager. She help me save a few bucks.

Ju
Review №87

Had a great experience with Josh was very helpful, property looked good clean.

Ul
Review №88

Nice place, Rene was very helpful.

Ch
Review №89

I had to put a few things away today. Saw two young ladies cleaning a storage unit in the rain. Great dedication girls 🤠

Ti
Review №90

Josh had great customer service and the property looked good.

Vi
Review №91

Never had any issues here. Clean, safe, friendly. Have no complaints. Katlin & Erin are always nice to chat with & my stuff has always been safe. Not much more to say than that

Do
Review №92

Both Terri and deyanira both gave fast friendly service. Well done public storage. 5 stars. Thank you.

Da
Review №93

I have been renting here for years the place has a new lady who keeps the place clean and safe. Your doing a great job Terri keep it up.

Co
Review №94

Really easy and quick! Answered all my questions☺️ Thanks Kelly!

Di
Review №95

Came in Today to Rent a Unit, Summer was Super helpful!! Great customer service!! No pressure & got Exactly what I was looking for, definitely recommending to family and friends

Br
Review №96

I went to this location the other day and talk to Terri. I was able to purchase my unit and also supplies at a steal. Terri help me save some money at a time when every penny counts. Im not into reviews but I think this one is a must. thanks again

Je
Review №97

Got 2 units here for my business. Haven’t had an issue and I’ve stored here since last year in November. Kaytlin the manager is always nice enough & the properties always clean. No complaints. Happy customer.

Re
Review №98

Just came into pay my bill and katelin the manager always knows me by name. That’s a nice personal touch to the customer service. The property is clean for the most part & you can always see both of the girls who work here out on the property cleaning or helping people. I like having my stuff here & if anyone asked for advice on storage, I’d definitely send them here

Ca
Review №99

I received EXCEPTIONAL service at this location. Kaytlin was knowledgeable, professional and extremely helpful with closing out my unit. I was most impressed with her understanding and her consistent follow up to ensure my family did not incur any additional cost. Highly recommend this location for any storage needs.

Ma
Review №100

Received great customer service by Joshua the lot looked good.

Information
18 Photos
100 Comments
4.6 Rating
  • Address:17173 Valley Blvd, Fontana, CA 92335, United States
  • Site:https://publicstorage.com/self-storage-ca-fontana/2208?pid=pslocalsearch
  • Phone:+1 909-302-1640
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30am–6pm
  • Tuesday:9:30am–6pm
  • Wednesday:9:30am–6pm
  • Thursday:9:30am–6pm
  • Friday:9:30am–6pm
  • Saturday:9:30am–5pm
  • Sunday:9:30am–5pm
Similar organizations