1st when we made our appointments both of us were to get a 90 minute massage. But, mine was changed to a 60 minute. Day of massage, I am taken back to my room and I am ask what areas need attention. Which I tell her, she then states she is stepping outside and will be back in a few minutes to get started. She didn’t return in a few minutes it was more like 5-8 or longer.. Anyways she starts the massage and never did my arms, legs, head, feet or hands she kept me on my tummy and did the back and hips. Only lotions once. When asked how my session was, I said it was okay. But instead of asking how they could improve or find out why I was disappointed… They just ignored me and talked among themselves or with other customers that came in or out….

I have been a client of Clint’s for over 10yrs. Clint is very knowledgeable and skilled at his profession. He is excellent at kneading out tight muscles. I’ve always felt comfortable in our sessions, as he has been nothing but very professional and pleasant. I thoroughly enjoy my sessions with Clint; I always leave feeling repaired and relaxed.

This was my first massage with Maxine. It was great!She really listened to me and used gentle pressure as I requested. She told me some tips to help relieve my ankle swelling and was professional in her manner. All around a great experience for a 90 minute massage😊

The absolute worst reliability and communication. I have been canceled on TWICE now the night before my massage. And now I’m heading into surgery next week and won’t be able to get one. You already have to book so far in advance to be able to have a firm female therapist. I’ll be going to another location after my surgery and spend my money there. Super unprofessional.

Robyn is great! Always enjoy going for my appointment! Staff is friendly and helpful as well.

I have had both massages and facials at this location and have been happy and rejuvenated with both. Gabriella, the aesthetician is so sweet and does a great job at customized facials as well as microdermabrasion. I also appreciate that they always seem to have availability last minute!!

Willie provided clear information and was professional and polite. The massage was awesome! Thank you!

I had a chemical peel with Renee. She was great. She explained everything she was doing and made sure I was comfortable during each step. She also explained my after care very well. I loved it and can’t wait for next month!

Adrian is an excellent Massage Therapist. I look forward to my Hot Stone Massages each month.

Awesome customer service. Deborah is the best massage therapist ever. She explained her reasons for certain focal points. She gave stretching & posture tips to reduce discomfort & strain. She listened to what I had to say about years of body aches & took notes. I recommend her to anyone wanting to relax & feel better. Thanks Deborah & Massage Envy.

Clint always is professional and provides a top notch massage. I totally recommend him

We talked about whole body since my time was 90 min. While undressing I turned lights down leaving room for him to let to turn lights further down. ( but he did not) Well about 1 hour into only on my back. It takes me about 5-10 to flip over..he didnt know how to help keep me covered. minThen 5 min each leg. Then arms shoulder again.Very nice personally. Man.

Deborah D. is amazing, quality of care is superior and she takes time to listen to what your needs are.

Had a terrific relaxing massage from Robyn. She was very good with her technique. She also had some good information about dealing with my recurring leg cramps. Highly recommended.

Willy always pays attention to what I say is wrong, but he also determines problem areas I have, even if I don’t realize it. He manages to massage with appropriate pressure and professionalism. This results in my having the ability to stand up straight again, as I would naturally, and my pain is decreased by 70% or more. He and Clint are why I am a return customer at this establishment.

Willie is by far my favorite massage therapist! He does such a great job every time!

I have been visiting Clint for many years & he is the best! Very professional, takes great pride in making sure all my aches are addressed and has just a wonderful personality.

Daniel has given me several great massages over the last couple of months. Just the right pressure and finding all the kinks.

Love my experience at Massage Envy. Willie, my therapist, does such a good job with my massage - working out the issues in my muscles. He is always professional and courteous.

I would like to let you know that when I came in today that I was asked if I would do an early check out. I didnt really know what that was but said yes. She asked me if I wanted to leave gratuity. I said that I leave a tip based on my service. I had never seen the therapist that I had before so I didnt know how I was going to like her. She said ok, nevermind. Then came over to check my temperature & commented that I was their last client for the day... That was why she asked about an early checkout. I told her that I was sorry.I was blown away that this girl even asked me this. I tip on my service. I would appreciate if youd tell you employee that this was very unprofessional in my eyes.Robyn my therapist was good.Jen Travis

Willie was absolutely amazing! Very knowledgeable and by far the best massage I’ve ever had!

Went for a full massage and enjoyed it, I definitely recommend Maxine, very professional and knows her job to the T and cares for her clients. Thank you guys, will be back!!!

This is the place if you want a great deep tissue massage. Adrian is amazing!! She always ask the right questions to work my kinks out and I leave feeling like I’m 21 again. If you need a great massage, be sure and ask for her.

One of the Massage Envy clinics I have ever been to. During his whole pandemic I was worried about coming back into the clinic to get a massage. I spoke with the manager, I believe her name was Gabbie, and she ensured me that I was safe with the protocols they have in place. I was hesitant to come in, but they ensured me safety and support. The place smelled very clean. My massage therapist Eli explained exercises that I do at home to help ease the muscles, which was very helpful. HIGHLY recommend.

I’ve been coming to this location for over a decade. I have always had a pleasant experience. I’ve done just about everything including stretching, facial or massage. It’s a great place to relax.

Just giving everyone heads up that you would be wise to use another massage envy BUT NOT IN FLOWER MOUND. This a very poorly run operation who will not do you right. Keep up with your appts bc they won’t.

I have found the best Esthetician in Gabbie. She is so full of great information. She has helped me with my dry skin and given so many pointers to where I feel normal now. Amazing Facials!! I love how knowledgeable she is about products and is always so helpful.

Brenda did a fantastic job stretching my back! Usually 60 minutes isn’t enough time but she did amazing work & gave suggestions to strengthen my back,

I have used several really good massage therapists at this location!

Maxine was wonderful! She is very talented and relaxing to be around. Great communication about pressure and technique, while not being pushy about talking. Ask her for a scalp rub, the perfect way to end the session.

I have been going to the Flower Mound location for a couple months now and I am impressed!! Clean, relaxing, covid precautions, and prefessional all around. Deborah has been my massage therapist and she is amazing. Leah at the front desk each time with an incredible warm smile.

My husband got into a car accident and therapy did not help the pain in his neck. He went to Massage Envy Flower Mound and after 2 sessions his neck was feeling so much better. We both became members. The whole team is great!

Brenna is AMAZING 🤩 10/10 definitely recommend!!

Thank you Gabbie for helping out my wife and her best friend!! She went out of her way to make sure to explain everything to me on what I was getting for my wife. Wife was really happy when she left there

That the best first time experience with Deborah. She knew it was my first massage in years, so she made me feel super comfortable. The entire staff was friendly & nice.

Booked a massage with Willie and facial with Daniand LOVED them! Front desk girls are always friendly I like their new look as well. Booked for next month already .

Daniel is very knowledgeable and professional when it comes to massages

I have been going here for years! It is a must to stay sane in this crazy world! It reminds me to take care of me. Willie is amazing!

I loved my service with Eli!

Emma was fantastic and gave a lovely facial!Marshall was my massage therapist last time and he was superb as well!!

Got my husband and myself some much needed TLC. He got a massage while I got a facial. Easy scheduling. Will be back!!

I had such a great experience when I went!! Customer service was on point; I could not have asked to be taken care of by a better team. My massage and facial were done in the same day and have never felt better and had more glowing skin!! Will for sure be back!

Ive had a great esthetician, Gabbie, who has helped my skin tremendously. Shes very knowledgeable and great at what she does. I highly recommend!

Had such a pleasant experience during these stressful times! Absolutely love massage envy and this location. All the staff is courteous, warm, and always professional.

Very polite and friendly. Had a very relaxing massage

Adrian’s hot stone massages are amazing! When I checked out they recommended I try one on my next session and decided to treat myself to one and LOVED it.

This location really takes care of you! After being a member since the beginning of the year they know me by name and my favorite aromatherapy blends too! ( try the unwind it’s great!)

I couldnt wait for my massage and now feel more refreshed than ever.

Love the massage therapist there and estheticians. Always come out feeling great and relaxed !

Had a 60 minute session with Maxine and wished I booked a 90. Therapist was sweet asked the right questions about my concerns and was good firm pressure.

Love Gabbie!!! She was truly amazing and very informative on the services provided. She it made it very relaxing for me as well!!

Excellent massage great customer service friendly and helpful.

As far as I’m concerned it’s one of the best in the nation. Always courteous, polite, and above all professional.

Maxine was really good and did her best to be accommodating with the right pressure.

Phenominal....my body gets beat up by Amazon and takes the total body experiwnce/treatment to put me back togeather. If not I would not have survived in a physically demanding job.

This place is amazing! Great staff and fabulous service!

Clean, friendly staff, Adrian was a life saver after such a stressful week! She recommended the enhanced muscle therapy it works a little like icy hot and is so worth it!

Management goes above & beyond at the Flower Mound location. It is always a nice and relaxing visit!

Great team here..love my facial and massages...

Great atmosphere, nice front desk staff, and wonderful estheticians!

Fantastic location can’t wait to book again :)

The only thing I would change is for them to give their customers the choice to wear or not wear a mask.

Some of the best service around really appreciate the awesome customer service

Daniel is the best!

Awesome customer service and very caring staff.

Took care me and always helpful

Strongly suggest the Microderm Infusion!

All of the therapists and esthetician’s at this location are WONDERFUL. They really focus on the overall well being of their clients. Gabbie is my personal favorite. She’s my go to for all my facial needs. I’ve struggled with oily/acne prone skin my entire life. Through a series of chemical peels and facials my skin now looks great!

The front staff is really friendly, the waiting room is nice. Theyve also got free tea which I havent seen at other massage envy locations. I got a really nice massage by a lady named Deborah. Id recommend her. The prices here are pretty good if youre a member

I recently visited the Flower Mound location and was very impressed. The staff was very friendly and welcoming. I had had a 90 minute massage and left feeling relaxed and refreshed. The location is clean, and well maintained. I will definitely be returning in the near future!

Mostly good massages but you should keep your own list of who you like and who to avoid. I’ve found a few other good places in the area that offer better massages and are more flexible on the scheduling.

Adrianne is awesome!

Everyone is so friendly and caring!Update, I received a massage from Lindsey and she really helped with my sciatica, she was so caring and knowledgeable. I feel so much better, definitely great therapists here!

I had a wonderful massage. They made me comfortable and did what I wanted. The environment was very relaxing.

I received a gift card for this site and when I went to pay out they could not find it, then said would charge me and then I would have to take the receipt from payment to the ME where card purchased and get refunded. They did not check with the other place to see if they had a record. Then when finally found it in the computer on the donors account they charged an extra $20 saying card did not cover basic massage although the other place had assured the donor that it was all covered including a $20 tip. The front staff not showing concern and although the massage was a good massage I will never return to this Massage Envy or recommend it to others.

Massage was great. People was friendly and professional. Only complaint is we paid for hr and got 40mins. They took us in at 110 and they was finished at 150. This was not just massage time but whole time we was there.

Im only giving this place 2 stars because the therapist Jeremy is fantastic. The support staff is an absolute joke. I hate having people try to shove a membership down my throat every time I come in. If I say no twice, they should be respectful and not continually try to force me into getting one. They also significantly increased their rates on already expensive prices. Im assuming this was a desperate act to get more memberships. I will definitely not be going back.

I am soooo disappointed in this location!My husband and I have been planning to get a massage for weeks. Yesterday was our anniversary and today we literally had to move kids around and everything just to get this done and today we got a call literally 20 minutes before our appointment to cancel our reservation because someone was sick. This is a place of business and they need to have backup. The lady told us that she going to wave the cancelation fee this one time! I believe that you should. This was not on us. We will not be going to this location EVER again!

The place smells, their AC doesnt cool at night and their massage was terrible the use an ipad to track their time and i paid for a whole hour plus an extra ten minute for foot scrub but the lady only did 40 minutes total... what a rip off!

DO NOT GO TO THIS LOCATION! I have been a member for over 2 years(love it)and have been to countless locations and this seems to be the only ME that is consistently horrid. If you want to enjoy your experience go elsewhere.Before I visited this location myself I talked my coworkers ear off about how she should go and get a membership since she was pregnant and it is definitely beneficial. She signed up and has had nothing but issues since and is now bound to a 12 month contract and there is nothing she can do about it. There isnt another location convenient for her so now it is just a waste of money each month until the year is up because she is too uncomfortable to come back.There have been 2 separate therapists that have been completely inappropriate(one with me and one with her) I am not sure if they are both still there but I know the worst of the 2 is still there.Between sessions starting late, not getting the full 50 minutes hands on time, loud noises coming from outside your room, VERY inappropriate therapists and mediocre service(We have both had the issue where we book an appointment..go in for it and they suddenly dont have us on the books even with appt. cards as proof) I do not see how it would be possible to relax here.Massage Envy is fantastic...Just go to ANY other location and save yourself the trouble.

I would describe the massage as fair to good. I have tried 5 different people at this location. It maybe where they are trained, but each one seems like they dont have a lot of depth to their skills.

I went online to schedule a massage (approx. 5 days in advance.) I received a confirmation email my request was received and a representative would be calling me to schedule my appointment. Well, two weeks later I am still waiting for a representative from the Flower Mound Massage Envy to contact me. I am going to give it one more try. Stay tuned.

I love the new location! great therapists and nice front staff. I felt totally relaxed and will be back.

Love love Nita! She is amazing! From relaxation to medical massage! Fabulous

Poor customer service. Rates were raised without notification. Already very expensive in the first place. I would definitely recomend seeking another option.Also takes forever to find a therapist that meets your needs they do not do a good job of pairing you up based on what you say your need is.

Sarah is amazing. She took care of me after a fall.

Experienced Massage Therapist and reasonable rates for premium services.

Do NOT go there! They are ALL about the sell. They pull you aside after massage to talk - no way to just go get a massage, the sell is the focus

I had difficulty finding, then keeping a therapist that I really loved. Therapist attrition rate seems to be high. I was also disappointed to learn that once I made the decision to cancel my membership that I would be required to pay an additional monthly fee for services that I really did not want.

Not bad but not great. Good mid level massage. The McDonalds of Massage.

It was just okay. Not anywhere near the worst or the best.

Scam you with overpriced stuff and contracts. They use pretty girls to sell stuff its sick.

Called this Massage Envy to receive information and their customer service was THE WORST!!! I was talked to like I was a five year old child and the person on the phone was not attentive at all! She even seemed irritated at the fact that I was asking for information! Its a great day at Massage Envy Flower Mound, I think NOT!!

Unprofessional staff. Therapist repeatedly used foul language spending most of her time telling me about herself. One the massage was complete I was told she didnt have time to get to my back. Then the staff turned on the pressure to sell a plan. BEWARE YOU CANNOT CANCEL THESE PLANS!

I have been a member of Massage Envy for almost a year now, very friendly, amazing staff and my favorite masseuse Monica is great! Helps me relax and hits all the right pressure points.

They always fit me in and if they can’t they call me back when something opens up. The only thing I would change is the front staff- they tend to be zoned out and then uneducated about their policies/what they offer.

All around positive experience

Friendly service and good location!

Fantastic

April rules