The bus was in complete disrepair, every window appears to be loose and allowed for airflow. The windshield was spider webbed from multiple impacts which could without a doubt impair drivers vision. When we got on the bus it smelled like a festival porta-john. Your bus #3388 needs to be taken off the road immediately. If anyone reads this do not hire this company. Their drivers are unsafe and their equipment is sub-par.

Very up and comming bus company. Yes, i work there, no i am not being biased. This company is working hard to make changes to suit its customers needs best!

NEVER USE THIS COMPANY!!! The bus was unsafe, and ultimately inoperable. What is lower than 1 star? Id rate this company on a scale of 1-5, a MINUS 5. 1. Once the bus arrived to pick up the passengers to take us to an event about 90 miles away (late) and driver got out and shut the door, he could NOT REOPEN THE DOORS to board the bus. Leaving 1 1/2 hours late, we were able to board the bus after he borrowed a ladder from us, climbed to the top and entered the bus through the EMERGENCY hatch, and opened the passenger door for boarding. 2. On the way from our event back to the city we came from, the bus simply STOPPED! We pulled over for the driver to start it. FIVE of the times we stopped we were on the INTERSTATE highway!!! Ultimately we left the interstate, pulled into a lot, and the company called another locally owned company to transport the passengers back to our point of origin. We sat on a bus that had NO HEAT (it had started to snow again), and the heater was spewing out cold air! The interior registered 54 degrees. Two sets of travelers called other people to pick them up: a man and a child, and a group of 3 senior citizens. They could not wait to see if another bus would show up before dark, considering the snow and the cold. Recommendation: FIND ANOTHER WAY TO TRAVEL TO YOUR DISTINATION!!!

I drive semi, today on the Mackinac Bridge I was passed by one of your buses. Dangerous! Lots of signs saying trucks & buses NO PASSING and right lane only. Also was under a high wind warning. Again big signs saying 20MPH. You should consider hiring professional drivers!

I wouldnt even give them 1 star. The owner completely disregarded safety concerns and ignored the fact that there was no transmission fluid. He directed the driver to keep going and ignore the problem. The bus had ZERO transmission fluid and he still said not to worry or put fluids in.

Our large group chartered 3 buses; only one was trouble free. One bus had a broken air conditioner which resulted in temps in the mid-80s for most of our approx 10 hour round trip ride. It would have been dangerous for seniors. The other bus had a septic issue and smelled strongly of urine. Guess we were better off sweating and uncomfortable. The drivers were great- friendly and did what they could to help, but it was still a serious problem. Especially aggravating and poor business was they knew there was something wrong with the a/c issue bus but sent it out anyway. Not impressive.

I had my sisters surprise 40th birthday party on March 31st, 2019. We got the 55 passenger bus and the lady that I talked to said that it would be $750.00 plus a 20% for a tip which was fine with me. But then when they called 3 days before they said that I owed more money because it was 1000 which in my contract it it specifically said $750.00 was owed. I called and and talked to the owner and he proceeded to say that he was not going to honer the contract. And in my opinion he did not care or honor the contract that he put in place. Also, we had a bathroom in the bus but after 2 people used it, it would not flush. So not only did he not honor the contract he gave is a bus with a broken restroom. He has never called to apologize about this or give me any money back because of the bathroom not working. I have the original contract and this owner refused to honor it. I will never use this company and I know that the people also on the bus was very upset and will never use this bus company again. I feel that this owner does some very shady stuff. A contract is supposed to be a binding contract and he was rude to me and pretty much said he did not care. I feel we should have some money back because of the bathroom not working with 37 people on bis. If this how you run your business then maybe you should get out of this business because you have no customer service or know how to talk to people. This was your mistake and you failed to honor the contract.Also, calling 3 days before the surprise party he knew there would be no time to get another bus.I know that my family and friends will never use this company again because they are very unprofessional and will not honor their contracts.I have never been contacted with at least an apologize on their behalf.Casey Purdy

On the Move has done a few trips for Route 23 Tours. Their drivers were very professional and the buses were nice too. I look forward to working with them on future trips.

This company is a joke. Went on a bus trip to Alabama with girl scout troops and chaperones and when the bus began to breakdown the owner of the company refused to handle the situation. He told his driver to ignore the dash lights, ignore the black smoke and ignore the shaking bus that couldnt drive over 34 mph. He not only put my life in danger but 17 12 year old girl scouts, as well as his own employee. We had to call the police in order to get a different bus, and then the bus didnt come for 7 hours. The police had to escort us to a nearby hotel because we were broke down at a gas station. Most untrustworthy company Ive ever used. Absolutely disgusting.

Our bus driver was very unprofessional. He did not know where we were going for our three day tour and also asked us to stop at his home to drop off money for his girlfriend. He drove us to his house in flint to do that. He then got on the highway and as we were about 5 miles down the road, proceeded to grab the garbage can behind him and throw up in it. He then refused to stop and we insisted he stop and finally he did. We asked him to get off at the next exit and he again was initially refusing. Finally he got off and stopped at the mcds on miller road. When we called the company they said he was fine, but there was no way we were letting him drive the bus any further. Finally, they were able to find a driver to take us to kalamazoo where we transferred to a different company. The bus was disgusting...old and no ammenities. No emergency exits if we had needed to get out if he had driver off the road into the valley. It was very scary. I would definitely not ever use this company!!!!

Good business deals friendly staff clean fleet

Do not use! My family and I were passengers on a On The Move coach for a one day outing in Nov 2017. We had an unsafe experience. The rain was pouring in the ceiling in various spots getting seats, people and the floor wet. The defrost was not working very well so the driver couldnt see that much and had to have a passenger wipe down the glass every so often. The temperatures in the bus fluctuated and wasnt comfortable. Only some of the lights worked above our seats. Overall, a very unsafe, inhospitable, unprofessional ride.

Absolutely terrible experience we are currently broke down and have had nothing but lies from the company. Waiting over 2 hours and still no second bus. No one will even talk to the bus driver from the company.

Great place to charter a bus loved it

On The Move provides Great Reliable Transportation

Less than zero stars should be an option here. A more appropriate name would be should never move . Completely unsafe vehicles. We are currently driving home from a Washington DC trip with two busses full of eighth graders and parents after having endured two vehicles with smelly, barely working bathrooms and one that became a veritable airless, moving sauna that never had a working air conditioner. While our driver Alonzo was superb, his colleague, who was perpetually lost, continuously, stubbornly, ignored efforts to help him navigate, making us extremely late for most tour stops. While we understand that things happen, this bus was clearly sadly in disrepair well before we were subjected to its horrors. A repairman was not sent to our hotel for 3 days and not until after repeated phone calls to the tour guide company who hired them as they appeared to be unresponsive to their own driver and to my call to the emergency line. And oh, did I mention that we are currently driving through a rain/snow mix, at night and that we are wiping the condensation off of the window for the driver because the defrost is broken? Hope we actually make it home...

Excelllent service for my birthday party

Never ever again!!!! This company is a rip off!

Good people

Yup