We were renting a bunch of equipment and party supplies for our wedding. I thought everything was squared away, but it was not. Two days before the wedding, I called to ask if it was at all possible to get an early drop off so we could start setting up early to be less stressed. When I called, they said I did not even have a delivery! WHAT?!! I panicked and asked to please get a delivery as soon as possible. They were not helpful and definitely not concerned about the issue at hand. All they told me was, we dont have any trucks available for delivery or a crew ready to deliver. They told me You can come pick it up. Zero care, zero help. Two days before my wedding Im scrambling calling everybody I know with pickup trucks or trailers to try and pick up my rentals before they close! When we get there, theres a dozen employees just standing there and a bunch of delivery trucks just parked there. Very unhelpful, careless company. We will never rent from them again! Such an unnecessary headache.

Needed a 3×2 female to female reducer .....drive truck. Coming across country and they helped me not only get the stuff to make one.....john put it together for me......would recommend this place to anyone....thanks!!

Ive been renting equipment from TGR for 13 years and have always had excellent service. The equipment has consistently been in good repair, customer service has always been good and their prices are the best in town.However, I had a situation this week where a breakdown in communication cost me $400 more than I expected. This probably happened because I switched equipment type and rental duration midstream and was accidentally quoted the wrong weekly rate.Although I wasnt happy with the way the manager, Brian, handled the situation, Im not one to let one bad experience overshadow 13 years if good experiences. My only real complaint is that the manager failed to accept any responsibility for the miscommunication and I had to bear the full brunt of the error.Nevertheless, as far as Im concerned, TGR is still the best choice for rental equipment in Flagstaff.

Ordered about 12 table cloths some of different sizes/styles, about 60 napkins, and two patio heaters for my recent wedding. They were so easy to work with, had everything we needed, and delivered all the rentals exactly when they said they would the day of. Would definitely recommend this place for any rental needs !!

Excellent Service

Way better than home depot. Good prices and they take care of their equipment

Rented a wallpaper steamer. Employee patiently explained how to operate the tool, and it worked perfectly. All employees were cordial, friendly, helpful, and knowledgeable. I highly recommend this place.

Great customer service, helpful and knowledgeable staff. As a contractor I appreciate the quick in and out.

Husqvarna Chain Saw Purchase and Service -- My first chain saw (40+ years ago) was a Huskvarna. I loved it. I wanted to try another one, but I was a bit worried that the personnel at a rental store wouldnt have the training to service a chain saw. Exactly the opposite was true. I have had a remarkably good experience with my 460 Rancher at Total Grand Rental. They answered every question and concern I had. After I had used the saw for several loads of wood, I had trouble in the field starting it when warm. I actually called them from 45 miles outside of Flagstaff, and the staff person ran me through the steps of a warm start. Then, I brought it in for the free post-purchase adjustment and it has run perfectly since. I cut at least 10 loads of firewood this past fall. The 460 Rancher is reliable and tough. It cuts juniper and oak almost as fast as my old commercial saw, which was 10 pound heavier and twice as loud. Husqvarnas are not cheap, but if you are looking for reliability in the field, you cant beat the value. I just had to give a shout-out to all the staff at TGR. They have an excellent product and know how to service and trouble-shoot it. Thanks, guys! --Steve Finger

Great place! Has what you need at a reasonable price.

Convenient

Staff is very helpful