Im concerned about the privacy at this location. We came in and instead of explaining to us what they were doing as they were doing it, they just came asking for information and ID. I had to ask the gentleman helping us what was the purpose of this, though he was nice, he seemed more uninterested in providing information for the phones, and in fact, gave us incorrect information on the phones we were looking at. He kept trying to push another phone on us and brushed passed the phone we were really interested in that they didnt have in stock. There was even a push towards a phone they didnt have out, but in the back. I was beyond worried about the information they pulled up and left on the counter at the front of the store where anyone could look at it or just take. At some point, our conversation became a discussion in the store with other customers in the middle of this discussion. Certain information was meant to be quiet and another associate broadcasted it. I became concerned and wanted to leave. They tried to justify a few more things and we finally decided to leave. Im concerned that our information was still on the tablet just hanging out in the wind. Unfortunately, the last few visits of people I know havent been the best either. All the best to the business, but it wont be a place I go to again.

Drake moved me from a personal account to a business account and saved me money. Very patient and friendly. Great service !

Drake was great to work with. Even though we came in late, he was very patient and took time to explain everything we needed to know. Would highly recommend this Verizon store.

Drake was awesome. Very patient and multitasked so people didnt have to wait long. Great experience

Yaree is great at his job! He set up my plan and was able to answer all of my questions! He was very helpful and knowledgeable

Drake was very helpful. I want it to get my phones swapped and he helped me get everything set up. Awesome service

Drake was very patient and nice. But Im the better golfer!

Drake was awesome. Had fun with the whole store. Was even engaged. Great experience.

Drake was absolutely fantastic! Josh and Twin were also really helpful and kind. I would recommend this store to anyone who uses verizon or is looking to switch.

Drake was very patient with me and my husband. Great experience

Drake was amazing at helping me join Verizon. My old plan caused two hours worth of issues, but he was very patient and helpful!!! Highly recommend!

Josh was fantastic to deal with! He had given me a call and I came in to talk to him and I did get a new phone. Josh was very knowledgeable and very helpful!! Thank you Josh!!

Drake and Josh were more fun and entertaining than the TV show! Come see them, very good and friendly service. Love this store!

Maverick at The Verizon store in Findlay Ohio has the absolute worst attitude ever. We went into the store to buy a hot spot and he first told us it would.not be good because we would not get enough data. Then he was just rude. When I asked any questions he had very short, Curt answers. I asked for a copy of a paper that I had signed and he told me I could not have a copy. Wait, I can’t have something I signed? Nope. It will be in the file in the back. Seriously? That’s exactly what he said and he refused to give me a copy. He asked very rudely if we were paying for the hot spot or financing it. Well, he didn’t even give me the price until I asked how much. He never told me how much the monthly charge was or the connection fee until he had me sign the paperwork & I read it myself. If I had not been a prior customer, his attitude would have sent me walking. From the time we walked in until we walked out I felt like I was trash & didn’t deserve to be a customer.

Drake helped me today from about 10am-2:30 pm and was great the whole time! Multi tasked like a beast!!! Super happy I went into the store today 😎💕

At Verizon store and Yaree has been amazing. We represent an elderly population..and well the learning curve is challenging. He was very helpful with details . Thank you Yaree!.

Drake got me all set up. Great service!

Drake Z was very helpful! Made it giggity fun😁 Took time to help set up everything. Love he knew how to be so helpful and quick!!

Drake was amazing. Awesome service !

Drake and Ryan were very helpful and very friendly. Great service.

Another great experience at this location on Interstate Drive. Maverick and the rest of the team are so knowledgeable and helpful. I recommend this location for the best service ever.

Great service, always getting new phones is like pulling teeth, but Drake and guys were very entertaining an accommodating.

Drake was awesome. Helped me through a toucb situation with my broken phone. Great service

Josh is great and saved me in a pinch. Recommend this store for all Verizon needs

Yaree the store rep helped us get new phones and transfer contacts and pictures. Ask for him he will take great care

I went to the store knowing exactly what I wanted so the associate only had to help me set up the phone and pay. Salesman tried to sell me additional accessories and I told him I did not need anything extra, including insurance. The associate assured me he was only charging me for the phone and the tax.I would also get a $40 activation fee on my first bill. After I pay, I receive a receipt sent to my email. Turns out, he signed me up for insurance for an additional $14 a month and voicemail to text at $3 extra a month. These were not communicated to me, and I feel the associate was trying to take advantage of me. The associate, to my knowledge, the manager, was named Thomas.

Drake 8s awesome, best experience every. So happy.

I have always dreaded cell phone issues. I’m 64 and get frustrated easily. This was by far THE BEST experience thanks to Joshua. Josh understood exactly what I needed and anticipated needs before I even thought of them. For example, he asked if I wanted the font and buttons bigger. Yes! I would not have thought to ask for that. That’s just one of several examples. He was kind and patient and fun! If you are older, I recommend you ask for josh!

Drake gave awesome service. Would recommend him to anyone.

Drake was awesome, very very helpful and made the experience fun and enjoyable

Drake was awesome and helped me get my phone set up.

Drake helped us get our stuff transferred. Very nice and very helpful.

Really friendly and open about everything drake was doing and made sure everything was set up properly

Ran into some technical problems and Storm was the great representative that helped me get my mail back on my phone. Thank you Storm.

Great helpful people. Friendly too.

Maverick K was EXTREMELY helpful. 10/10 service. Give this man a raise.Also the chair in there are amazing 😎

Kevin did a amazing job!I had stopped in the store a couple before and was always talked out of switching to a iPhone but that was what I wanted so he made sure I knew how to use everything and that everything got transferred. Once again thank your time. GREAT JOB

Storm is the man. Changed my plan and got me into a free iPhone 12 mini. Thank you!

Fast friendly service. The gentleman was extremely helpful and went the extra mile to help me.

Store manager here in Findlay was able to get my new plan up and running immediately after I had been told in another store I needed to wait to next billing cycle. Very pleased with service and his willingness to work through a time consuming process!

I stopped by the Verizon store today. I had a 5 minute wait!!!!!!! I was thrilled. Britany came over to me and was polite and very helpful! She answered all my questions and showed me how to do a few things on my phone. She is an android user and I have an iPhone. She still new more than I did and was a fantastic help.

This was actually my first time in this store and I actually had the best but most unusual experience ever! Maverick and Brittany were dealing with a very unruly/difficult customer when I entered the store. I applaud how they handled the situation! As far as my personal experience, I love when employees are down to earth and fun, yet professional. Both Brittany and Maverick were just that! I will return to this store for all of my Verizon needs from here on out. Thanks guys!

My experience is going pretty bad they havent activated my number properly or put me in any plan just charged me gave no receipt and its been 2 weeks I havent able to buy an insurance plan for my phone and for that Im calling the store but no one bothers to answer the calls. But a guy name Josh helped me with the phone hes really too good with service thanks Josh. Waiting for insurance plan help from Verizon, thanks.

The customer service from Collin was exceptional. Very organized and got me set up and out of there efficiently! I highly recommend this GoWireless/Verizon store!

Storm gave us outstanding service!!!

I was there two yeas ago and was treated awesome by the person that helped me...later I go to the location in lima because it was time to upgrade.. and walked out with a paper and number no help no upgrade, but I remembered how good I was treated in Findlay. So I drove all the way there.. I walked in and everyone was friendly, just like always. Maverick was the person helping me this time. He was extremely helpful, not pushy for a sale, and he was very patient with me. He was definitely the no problem kinda guy, because he gotter done..lol I walked out happy with my experience and my upgrade. Thank you all very much

Brittany went above and beyond to help me! I needed two Gizmo watches, they had one in stock. She called to a few different stores and found the other one I needed!! I didn’t have to drive all around to find it, she did it all for me. My family thanks you!! ☺️

Would say this was the most pleasurable experienceI ever had at a Verizon store. Storm was the associate who helped me out.GREAT JOB!!I HIGHLY RECOMMEND THIS STORE, WILL NEVER DEAL WITH ANYONE ELSETHANK YOU STORM,FOR ALL YOUR HELP !!

I had the pleasure of working with Colin today! He helped me pick the phone that would best fit all my needs. He was super patient and extremely knowledgeable! Great customer service !

Colin knows his stuff, good customer service. Talk to Colin, tell him the Tin Man sent ya!

I came in for a phone upgrade. Storm assisted me and was very helpful and willing to answer all of my questions. He was professional, patient, and I had a great experience. I even got a new iPhone and love it!

I had purchased a new phone and Colin was wonderful in the way he had helped with the purchase and with setting everything up on the new phone..plus he was really helpful with all my questions and concerns.....greatly appreciated...

Storm was great to work with-professional, friendly and easy to talk to. We were in last night upgrading our phones that we had for 5 years. He spent a lot of time with us, sharing about different products and accessories, explained the promotions, trade in fees, one time access charges that we could expect, transferred our data from our old phones, and most importantly was patient with my wife and answered all her questions, not treating any of them as unimportant. While he didnt pressure us into buying anything, we left with new phones, cases, screen protectors and my favorite-a wireless charger.

Drake was very nice and helpful

Went in to get some answers since the Verizon store on 224 was closed and couldn’t get through to them on the phone. When I walk in I noticed that the one sales person did not have his mask on over his nose. The person that helped me was not very helpful and she said she did not like Apple products, which I have. She said I couldn’t get a discount because of the plan I have, was looking to get a new phone. I thought she was rude. I asked about a phone case and she said they didn’t have any to fit my phone. So I left went over to Wal-Mart to talk to them they offered me discounts on the I-Phone 11 and they had cases that would fit my I-phone 6. I didn’t get a phone yet cause I am waiting until I can talk to a Verizon Person.

I went into Verizon a couple weeks ago needing a new phone but not knowing which one to get. I talked to Brittany and she helped me figure out what type of phone I needed. Thank you Brittany!! I love the phone.

Meh. Out of sim cards, so sent me to the official verizon store across town. Twice this has happened.

My wife and I always use this store and have been completely satisfied with the service we receive. Bought new phones for the first time in a few years and the staff (shout out to Michael) made it smooth as butter. All data got switched over to the new phones and we couldn’t be happier. If you haven’t been there I would highly recommend you give them a try. You won’t regret it.

Gentlemen was a great help even though I bought the phone at the other Version store(absolutely useless, never going back).

Colin and Josh was amazing. Did everything to give me the best deal possible. This store is amazing!!

Storm was a tremendous help. Called in to see if a phone was in stock and he looked through boxes to help me find what I was looking for!!! Went in to purchase a phone and Storm made it a quick and easy purchase! 10/10 recommend this store!!!

Ran into problems online switching from AT&T to Verizon. I spent hours on hold with Verizon trying to get the problem fixed. With no satisfaction from Verizon, I walked into GoWireless. Maverick helped us first and was very helpful but also ran into a roadblock with Verizon over the phone (call was disconnected after 2 hours). The next day I tried again and this time worked with Michael (the manager). Michael took our information and then worked with Verizon to get the issue fixed and then contacted me once the issue was resolved.

Colin was a great help as well as very patient with me while I decided to buy a new phone. He set it up and helped me learn how to operate it.

10/10 service. Thanks drake

Thank you so much Storm for my very first smartphone! You were extremely helpful and very fun to work with.

Service was greatHighly recommend

I just upgraded my phone at the Verizon store in Findlay, Ohio. Michael, their representative, was courteous, friendly and went over and above in helping me with the details and information. Truly a great experience!

Went in the day after Christmas and needed 4 new phones and add another line. Josh made the whole experience as painless as possible. He was helpful, friendly, and had a great sense of humor. We will always use this store.for our wireless needs.

Storm was wonderful with helping me switch to Verizon and took the time to make sure I knew how to use my new phone before I left. Definitely recommend. 😊

Brittany was so very helpful during my visit today. I always come from Bowling Green to this store because the people here are the best! Brittany helped me with a very stubborn phone problem and I ended up getting a new phone because my old phone was so old. I really appreciate the help and the knowledge I get from this store!

Appreciate the help from Maverick and Team on the upgrades!

Unprofessional, pushy, rude, and undereducated. “Maverick” was the name of the employee who “helped” me and if it wasn’t for this being the only store open, I would have taken my business elsewhere. He cussed multiple times while trying to push every item in the store on me. After telling him I wasn’t interested he told me to pay the tax on my phone and leave. I’ve had better customer service buying a $1 burrito at Taco Bell, let alone spending $1000 on a phone to be insulted for not wanting a case. Don’t waste your money here.

Storm was wonderful with helping me switch to Verizon and took the time to make sure I knew how to use my new phone before I left. Definitely recommend 😊

I went to a Verizon Service because my phone didn’t have the service. The manager told me to wait a min, but I wait for around 40 mins and no other employee helped me. When the manager came back, he just checked my phone for 1 min and said just update your phone and it would be fixed! But I told him it still doesnt work!! So I waited for two hrs and my phone still doesnt have Verizon service. I updated my phone now and I still don’t have service. This is not a proper way to serve your customers, especially with international students. I am really disappointed and I will find another service provider ASAP.

Had an amazing experience, Storm was very helpful, and funny. Thank you for helping me get my mom a new phone!

Wouldnt go to any other store

I had been traveling in Canada all month and completely forgot about paying my bill. During my drive from Toronto to Nashville my service was suspended. Fortuitously I was passing through Findlay, OH at the time. I stopped at the Verizon Wireless Premium Retailer. The moment I walked in the door Eric greeted me and asked how he could help. I have voice issues and so he had me write my account details. He quickly completed my payment transaction and shredded my information. I told him I appreciated his consideration and conscientiousness towards protecting my information. As he knew I was traveling he ensured my service was reestablished before I left the store. There was a delay and he called Verizon customer service to help expedite the reestablishment of service. In my opinion, Eric displayed to me the epitome of customer service. His colleagues were friendly and the other customers being helped seemed happy with their dealings. All in all, a most favourable experience. Thank you, Eric!

Stop by on Saturday morning to ask questions and work a problem receiving text messages, but this man that greeted me had very little knowledge of looking for the problem, and more interested in the only other customer in the store, he loaded a website on my phone and said they would answer my questions, he couldnt do anything else for me. He said goodbye and have a good day. Then I went to the store on tiffin Ave. And there very knowledgeable man had answered my question and fixed problem in approximately 15 min., I guess more than one customer at a time is to overwhelming for three employees to handle. Im so happy there is more than one store in this town, or I would have changed carriers right then and there.

I wouldnt go anywhere else to help me! This store is wonderful including Terence. Terence is one of my favorites from this store. Hes very helpful! He looks to help you the best way he can. Plus, Hes very quick at what he does. Great personality and very dependable! Terence always gets the job done. I would highly recommend him for service!

I have been to this store numerous times. All of the employees are knowledgeable and courteous. They take time to explain the equipment and devices that they are selling. If you are thinking of getting a new phone, this is where you need to go.

Storm was very helpful and professional. He got me a new phone and hum! Will do business again with him!

Stormtrooper did amazing job at getting my phone exactly how my old one was!

Thank you Storm for getting me into a better smartphone.

Kevin was very professional, like how he took care of my business .I rate him a 10

Storm was very informative and helpful when switching to a new phone/upgrade. 100% percent recommend talking to him.

Knowledge is power! Nowadays seems like anyone can sell a phone but what sets a great employee apart from the others is knowing the products and services being provided from Verizon. Cody was that person! Originally planned on going in for a simple upgrade plan for an iPhone 6. Cody took a few moments to find a better deal for the new iPhone 7 and advised my plan to a more appropriate data usage. Great experience and great service! Thanks Cody!

Ive been to other Verizon stores in Findlay. Never again! Nick was funny, informative, and easily the best Verizon employee Ive ever dealt with. The rest of the employees were very helpful as well. You could tell that they all get along together very well, almost like a family. From here on out, Ill only be dealing with Nick and his store. Thanks for setting up my new phone, I love it.

I was there last Saturday, Sam helped me get the new phone I was looking for and actually saved me $ on my monthly bill. He even showed me how I could get a new tablet for free and helped me set up my new devices! This store has a bit more of a personal touch than the other Verizon I visited in Findlay. Ill definitely be back.

Drake was awesome

Storm was awesome and got me into my very first iPhone! I couldn’t be anymore happy about it!!

Best service I ever had ! Wow what a great manager and staff!!!

Andrew and Kinley were very professional and fixed my phone quickly. They greeted me with a smile and calmed my nerves as I was afraid I lost all contacts and apps. I would recommend this store. Thanks for your prompt service. Diana

Stopped in for new phones, waited 1/2 hour to get told they could not match price from Best Buy.

When it comes to Nicholas, This store has a diamond in the rough. His service is always second to none and his great sense of humor makes him a pleasure to deal with every time. Ive got my last three phones from him and a tablet. Everyone that works in the store is also always very friendly and helpful. I tell all of my friends and family to come see Nicholas if they ever need anything with Verizon.

Ive had a great experience every time Ive had an issue with my phone. I used to dread going into the store and would opt to call Verizon directly if possible but no more. Everyone in the store has been helpful but Kyle and Nick especially. Thanks again guys!

Says open til 6pm...yes i understand its christmas eve but tech support sent my daughter to get a new sims card here...and they were standing in there and saying they were closed at 5:30. Finally came to the door and told her, their boss texted them and told them to close and couldnt help here. Not a very merry christmas for her.😡

Great service and extremely knowledgeable and friendly staff. Kyle Major went above and beyond to make sure that I received the phone and plan that fit my budget. I ended getting an upgraded phone and plan cheaper than what I was paying with another carrier. I couldnt recommend this store enough!

Rachael, our associate at Verizon was just the best! She not only explained everything about our new IPhone but also went the extra mile to input contacts that would not transfer in the usual way. Way to go Rachael! Verizon is lucky to have you.

Helpful

Drake was amazing