The service dept. was very friendly and got my problem scheduled quickly. They even helped with another problem right way.

Probably hooked up to a computer, it didnt tell techs anything, they couldnt duplicate the issue. They had me video and show them what it was doing. That wasnt good enough, dont know why they had me do it, it showed the issue but not the reason why. They should have got out diagnostic tools to check for wire break, continuity, ohms, resistance, something to figure out why the LAC sensor comes on and off at a whim. This is the day that no tech can do anything if the computer doesnt show anything. Sad days.

Found a car online called in and got over to Scott. Could not of had a better experience. He was straight forward what he said is what was done price was exactly what he said. Very trustworthy and honest. He even did great with our 4 year old who had to come along. Would definitely be back to buy off Scott again.

Thank you Hunter Dillinger, Lois Risner, and Chevy Lariche for getting me into a sweet 2021 Camaro! You guys did a great job getting me in and out in very short time and the price I wanted

I was late for my scheduled appointment. When I arrived 1/2 hour late, they said we will still get you in. I sat in the lounge area ND 20 mins later all done. Perfect!

The service department was great. However, as a single mom having to bring my child with me clearly was not acceptable. Between the dirty looks and the eye rolls I was ready to get out of there and never return. My child is 1 year old and so he was bored waiting. I did my best to occupy him but he did get fussy. Where we were sitting in the waiting room the office staff gave very disgruntled looks. I apologize for having to bring him. The service staff was wonderful and the person who explained to me how my inspection went was very nice and honestly a breath of fresh air compared to the other staff near the waiting room. Personally I will be going to a quick lube station rather than have this experience again.

I was very blessed that the service guys stayed late so I could get my brakes changed before leaving on my vacation in 4 days. I am grateful to the enter staff who were amazing at getting me in, a rental car for an appt. I needed to make while they worked on my truck and Casey in service who went above and beyond to make sure I did not travel with bad brakes. Thank you

I had an issue with my tire loosing air. I called to see if they could check it out and they got me in the same day. They found the issue and fixed it within a reasonable time. I really like doing business with LaRiche. They have always been helpful with me.

Had a problem with my driver side headlight going out on a 2019 Traverse and when I called they did not have a answer at that time but took the time to find out if it was covered under the warranty and it was. So they got me into fix it and gave me a loaner car. I was very pleased with the service and how I was treated.

Greg and Mason provided awesome service. I was in and out with exactly what I wanted for a great price. Highly recommended!

Everyone was great to work with..Very pleasant transaction...would recommend highly

Great communication from Mason Klingler & worked to find the car we wanted.

I have never had a more pleasant experience leasing a new vehicle then I had at Lou LaRiche Chevrolet Cadillac in Findlay, OH. Mason Klingler really made me feel that he appreciated me as his client. Even though the initial transaction was by internet and phone Mason and his tram gave me the best possible offer for my Tahoe and best deal on the new lease 2021 Tahoe. The delivery was also very pleasant. I loved the small town feel of the dealership coming from Metro Detroit. My new truck was sparkling like at the Auto Show and they even filled the tank up full...never had that happen. Overall great experience. I would definitely go back when I need a new lease.

Took our Equinox in for service, turned out it needed a costly repair. When we picked it up, immediately noticed there was a crack in the muffler, so we took it right back to La Riche. Were told it would cost $1300 to fix and that we shouldn’t have them do it because it would be cheaper elsewhere. They not once mentioned the muffler needing repair, but somehow it showed up on the summary of necessary repairs. Hard to believe they overlooked something that requires $1300 of repair when they called to let us know what all needed fixed. We are 100% confident the muffler was fine pre-service. Appalled by La Riche’s lack of honesty and the rudeness I encountered when speaking with the service department about the matter.

They made it super easy, from the phone call reminder of service needed to picking up and returning my Equinox to my workplace, and text messages to let me know what they found. Very pleased with their service!

Always a great experience. Work done correctly, efficiently and done on time.

Brett did a great job explaining the options and was very friendly and tom in finance did a good job explaining stuff

I had a temperature sensor replaced on my 2017 Cadillac XTS at LaRiche Chevrolet and Cadillac in Findlay Ohio. They ALWAYS do a great job explaining any issues and quickly and correctly make the repairs or do the servicing. This car only gets serviced at LaRiche. I give them the highest recommendation.

It was a quick and painless experience. Our salesman Dave Hammer was a pleasure to work with.

Very informative. Answered all of my questions to my satisfaction. Made buying a vehicle a pleasant and easy experience.

Quick and easy deal, everything was ready when we arrived we were in and out in about an hour. Friendly and knowledgeable staff.

It was easy and made me feel more comfortable. Everyone was so kind and helpful.

By far the WORST dealership I have ever been to. My car was taken there for repair after an accident. They had my car for 3 weeks, I got it back and my car was still damaged. The driver door was sticking out, the rim was cracked, the tire had a chunk out of it, the bumper was not properly put on. I took it back and they had it for an additional week. I got it back after that and realized that they replaced the driver light with the incorrect light so I had one yellow light (incorrect) and one LED light. Unless you want your car screwed up, then don’t take it there.

Bought a new 2019 Chevy Silverado from lariche. Very professional dealership I got the truck I wanted at a good price. I had a complementary service and car wash. I would recommend this dealership for new and used cars

It begins with friendly reminders that service is required via email and then by text. Easy/convenient scheduling process, a reminder email for my appointment, check-in process was quick and greeted by friendly staff, waiting area was clean and properly distanced, my wait time was as expected and the check-out process was again quick and greeted by friendly staff. I appreciate the multi-point inspection and the tech who serviced my vehicle. Keep up the great work LaRiche!!

Brett frakes was super nice and friendly. He would go over things again if I had any questions without hesitation. My parents been getting their cars from him for years now and so will I !

Everyone was so kind and helpful. There was not a high pressure atmosphere like other dealerships and we appreciate that. The car was very clean and ready to go. Thank you so much, we love the Trax!!!

Excellent responsiveness...very open minded during discussions on the process and pricing. This is our second vehicle through this dealership, but I dont expect that it will be our last.

Dave was great. Tom was good. The area of challenge was the abiguity in the rebates and costs of the vehicle. the transparency in my opinion was lacking. Definition of Cash Back, whats taxable, what is rebate, how much is each rebate etc, need to be better understood and explained. Everyone was polite, just not transparent.

In and out in a reasonable amount of time, could use more comfortable seating in the waiting area,other than than everything is good

Lariche always treats us great

I had such a great experience purchasing a vechile with Scott McHaffie.I definitely will be recommending Lariche to my family & friends. Thank you for such wonderful service!!!!

In the past, I brought my car here to get brakes and rotors worked on and to stop the screeching noise on my car. After replacing them, I got in my car and didnt even leave the lot before hearing it again and they said the mechanic had failed to test drive it to make sure it was fixed. The noise came back later so I took it to another shop and they found that the calipers were installed correctly and all they needed to do was remove them to fix the problem, something La Riche did not catch. 4 months later the brakes and rotors had more issues again and theres no chance Id take my car here ever again.My girlfriend just got her car back recently for oil change and air compartment filters and was overpriced for exchanging the air filter. We were charged $80 for a simple filter replacement. When she brought the bill home and I called them to ask why we were charged so much they just said well looks like her rep she was talking to must have charged her for that. I dont typically charge that much for that if its easy to get to and proceeded to do nothing about the overcharges. Would never go back here or refer anyone to their service department in the future.

We had stopped at the lot for new cars and it was slightly raining. We had stoppedover the weekend and drove through on Sunday afternoon to get an idea plus hadbeen looking at the web site. Hunter Dillinger came out and saw us looking at thecars and asked if he could help us. We told him we wanted to test drive the redcar. He answered our questions after test driving. Very professional customerservice. Also we were able to pick up the car later in the day after signingall the paperwork. Hunter went over several other things before we leftlater in the afternoon. (pointed out several other features) One of the mainreasons to go back to this dealership is the service. I had an Impala beforethis purchase and the service availability to have it look over and checkedfor the miles drove. Even meet the young woman was is in the servicedept. Casey. Overall, I had an excellent experience in obtaining thisvehicle and the sales person stated if you have any questions or concernsplease give me a call.

LaRiche Chevrolet in Findlay, OH has some of the best people ever working there! Pat was very easy to work with, and Keegan was helpful prior to our purchase with answering some of our questions. We are also very familiar with other members of the dealership because we do business with them on a regular basis. We appreciate them very much!

1st, high five to Brett Frakes, he has sold me many chevys, and Im a black on black color, if you dont have it, hell get it ... thanks Chevrolet! I love my Equinox!

Helpful informative great service salesman had great personality and knowledge

Flawless experience. They even went out of their way to go find the truck I wanted. Tom Wood in Finance is aces. Will definitely send people there to see Dave and the team in the future!

My wife and I went in to purchase a new 2021 Trail Boss and Lariche Chevrolet work with us on giving us the best deal. Would highly recommend to family and friends. Explained everything to us very well and answered questions that we had. My wife and I were very pleased with the Lariche staff.

Historically, this was my best experience in purchasing a vehicle.

My dad has gone to lariche for over 30 years so of course I decided to go there. I got my last car, a chevy cruze, there. Now, it was time to upgrade I went back. I feel confident in following my dads footsteps. Scott was so great in helping me find exactly what I needed. Very happy 😊

Terrific team, knowledgeable and friendly. Ask for Hunter, he just sold me a new Cadillac CT5 and I couldn’t be happier with their service and expertise.

Outstanding costumer service and communication. Great service department - the process is quick and simple.

I had a great experience. I picked out the car I wanted and drove home with it that night.

Professional and courteous service staff. Alex and Sherita were very helpful and are assets to the dealership.

My wife and I want to personally thank the team at Lariche Chevrolet in helping us secure the vehicle we really wanted, a 2020 Chevrolet Silverado 2500HD. In this time of COVID, and its impact on the supply chain and available inventory, Lariche was still able to put us in the right vehicle. From the Salesman, Mason Klingler, taking ample time to explain and initiate the process, to Sales Manager, Greg Richards, providing us such a solid trade-in offer we could not refuse, to Finance Manager, Lois Risner, wrapping up the required paperwork, back again to Mason to orient us with the new truck, the team is truly top notch. And that’s not all. They convinced us that they stand ready to field any follow-on questions or concerns we may have. They really make us feel like we’re part of their family.

Very unprofessional when i called about my car whether it was fixed or not. They acted like they didnt know what car i was ralking about. Very annoying

Everyone was helpful and did a outstanding job

We contacted Todd Steen at LaRiche Chevrolet Cadillac via email. We had looked at the LaRiche website and knew what kind of vehicle we were wanting to purchase. Todd didnt have one available onsite so he contacted many other dealers until he found the exact Cadillac that we wanted. We were driving home in our new 2020 Cadillac Escalade within a few days! We are very pleased with the overall service that we received at LaRiche!

It was great. Everyone was super helpful.

Metallic Blue Equinox. We LOVE~!! Mason that DONE~!!

We are Always Happy to work with Todd Steen. We have done business with him for many years. We always come back. Always a Pleasure. Thank You Tom for making our cars a done deal. See you next time.

I recently purchased a new trailblazer from Mason, he was very helpful and knowledgeable. Great service!!

Chad the service manager went out of his way to make sure my wife and I were pleased with the warranty work on our 2019 Chevy Blazer. Also the rental was perfect. It met my wifes high standards! A big thank you to Tom Wood for his help!

We had a great experience at Lariche with Mason our salesman. He took great care of us and we were happy with his professionalism! He took the time to answer all our questions.

Brett has always done an amazing job for us! Highly recommend!!!

Just purchased our 3rd vehicle from LaRiche Chevrolet in the last 3+ years. Starting to feel like an extension of the family. From the knowledge in sales we received from Scott time and time again, we never leave the lot in doubt that we have made the right choice. The purchases get even better when you take into account the support on the finance side. Both Lois and Clyde go out of there way to ensure that you get THE BEST DEAL you can and are very thorough with all of the details. Making sure you understand exactly where your payments & policies stand while never pressuring to up sale anything you dont see fit.After 3 vehicles I can say, the best compliment I can give is I have always left the lot with a smile and never have I second guessed our selections. Lois, Clyde & Scott.... Thanks you for all of the services provided. And know for sure when its time to add a vehicle for my son (which is coming soon!) you will be the first place we will be looking. 5 stars because I cant give a 100.

This is the 3rd vehicle I’ve purchased from LaRich. I already knew what I wanted. Dave H. had my favorite ready for test drive when we arrived. Sold! ♥️♥️♥️

Body Shop is one of the Best

The service Provided by James Tyree was OUTSTANDING.

Alex is always so welcoming and listens to my concerns. The service team does an excellent job fixing exactly what needs done.

Met all expectations. Was pleased by the excellent explanation and demonstration of the alignment check when pulling into the bay.

Trust and confidence in the dealership is important to me when I buy a car and LaRiche gives me this.

Sales people went above and beyond for my daughter .I will be back to buy again

1. Super friendly2. Had just the right car for me3. Offered significantly more for my trade in than KiaGreat job guys!!

Outstanding service team. From scheduling, check in, trusted trained knowledgeable technicians, to exit. All with a smile. No reason to go anywhere else.

My service was fast, dealership was clean and neat. Everyone was friendly.

Repeat customer. Great service and professionalism.

Had to cancel original appointment but stopped in by chance to see if I could get it and they accommodated me. great service

Service was completed on time and satisfactorily.

Everyone was really nice. My car salesman was informative and answered all my questions.

Very good. People were excellent, coffee was great. Todd was really great. If you are looking for a new Chevy ask for Todd !!!

Hunter Dillinger was very helpful while I looked for a new truck.

Ask LaRiche. They know how the screwed me!

Always a pleasant experience and great service.

Fantastic experience dealing with Casey in service! I was highly impressed with how they treat their customers even down to the cashier! They were able to diagnose and repair an issue other dealerships including the one I work for, could not! I was so pleased with the customer service the entire time as well! Thank you Casey! Our dealership will be sending more business your way!

Couldnt ask for a better dealership! Customer service is over the top!! I drive 35 miles one way for service at LaRiche even though I have a dealership 5 minutes from my house!

Dave Hammer and Tom Wood were very helpful and great to work with.

Lariche Chevrolet-CadillacSep 19, 2020Buffalo I brought a 2019 Ford Taurus Limited from scott I love it...I brought a 2019 Ford Taurus Limited from scott I love it i drove from Buffalo was super tired but once I got behind the wheels I dont wanna tell you how fast I drove back home

Cadillac has THE BEST service. Will go above and beyond to help you in any way possible! If you need oil change or any work done and don’t have a ride or can’t leave or whatever the case may be, they will come pick the car up for you and drop back off when done. Phenomenal experience every single time ! Alex the service manager is THE BEST

Keegan Hedrick and Chuck Baker did a great job in finding the vehicle we purchased. We enjoyed working with both of them.

Good people!

Service is always great!

I want to take a moment to clarify why you are seeing so many responses from me recently. . We just relocated back to this area and our lease was coming to an end. I was super impressed (Brett) with the way things went with this transaction. That when I saw our car at delivery a 2020 Malibu.I scheduled my 2020 Silverado for detailing when this was completed I wanted to drive it back to the dealership I got it from to show them what a vehicle should look like when its being delivered to the customer. Then I scheduled my first oil change and tire rotation to be completed again a great experience. Although after getting it back home I notice a squeaky noise that I hadnt noticed previously while checking it out there was a small mishap where one of my running board got damaged during the test drive. Once again I praise everyone for how this got handled the damage was not noticeable from our view point and very easily could have been ignored and I would have never noticed but instead a new running board was ordered and installed, I am super impressed by the level of integrity.And if all that wasnt enough my wife got ran into a curb and slit her tire on her brand new car and again we were treated very well and promptly to get her car safely back on the road . I can honestly say if all my experiences continue to be handled this professionally and promptly you and everyone I come in touch with will know what a great place Lariche Chevrolet is to buy and service your vehicles at. I might get a few names wrong but I would really like to Thank Brett (sales) Bettsie (detailing) Trish and Chris in (service) and the young lady at the rewards desk that helped us to redeem a new rearview mirror for my wifes car so she could have her garage door openers on it.I believe you have accomplished making a customer for life. A huge Thank you and Happy Holidays to all

Todd has always been great! Very personable!

I was treated very well. I personally thank Mason Klingler for his help.

I am have Stage 4 Esophageal cancer and I need a 4x4 to get back and forth to the cancer center where I get my chemo infusions. I went to LaRiche Chevrolet to talk to salesman Brett Frakes and Brett and the whole LaRiche Team went above and beyond to get me in a 2021 Chevy Colorado Z71 Midnight Offroad addition 4x4 Crewcab Truck. Great job Brett and the LaRiche Team. I appreciate all of your hard work to get me in a 4x4. I love my new truck.Jeremy Shillingburg

Excellent service and a great group of people. Keep up the good work...................Love the new Equinox

Matt thomas is an amazing sales man, helped me get the car of my dreams .... check them out!!!!

Great place. I love it!! Kudos to Jim ODonnel and all the staff and mechanics and those that make this the place to buy/lease a GM vehicle. Ive bought so many vehicles from them that I have lost count. Service is the best by far.

Very easy and received the exact car we were looking for!

As it gets closer to our lease termination date, we always check in with our sales rep, Todd Steen. We have dealt with Todd for many years and he always comes through with finding us just what we want in a new vehicle.

1st time back in a long time. Much better than before. I will see if the trend continues.

Lariche Chevrolet-cadillac is a wonderful dealership. From my purchase in 2013 to the continued service. The service department is wonderful - from the people like Alex Bibler to the shop personnel, especially the shop foreman, Bill. They do a FANTASTIC job on my truck and keeping me informed and satisfied. I cannot say enough good about them. Definitely where i will buy again.

Was good my car going to get work on so cant wait to get my car back

Dealer was willing to negotiate.. I needed a budget stuck to and we came pretty close.

Awesome job as usual. Really appreciate the full detail you guys do after damage is repaired

Everyone at dealership is friendly and very helpful. Car was fixed same day and covered under warranty.

My experience was great. Love my new Suburban!

Took my Yukon here for warranty work after a personal recommendation. I should have just taken it to a trusted mechanic and paid out of pocket. Issue wasn’t resolved and not only that, now I suddenly have all these other problems that didn’t exist prior to taking it in. Such a scam. Next time I’ll take it to someone I trust that actually cares about the safety of those driving the vehicle. Would not recommend.