Dee was incredible! Super helpful, quick, and saved me a ton of money. Thank you for your help!

They didn’t really know what they were doing. Couldn’t even price out a plan for us. Got irritated with us when we asked for specifics. I’m pretty sure the workers were stoned which is why they couldn’t comprehend anything

I went to this location a few weeks ago to activate my Z fold 3and to upgrade my daughters phone. Dee was extremely professional and patient with our transaction. I had a lot of information on my phone that too way to long. Dee stayed after her shift to make sure my daughter and I were good.

Walked in the door and little Miss ratchet was on her phone, Rep greeted us like welcome wait and enjoy being ignored. Rep truly misrepresented Verizon and she need not work there with that lack of customer service. We only wanted to pay a bill.

I came to this store to get a new phone because mine was stolen. Im not sure of the girls name who was helping me.. She asked for my 4-6 digit pin I assumed she meant my lock screen pin, when I gave her that she said it was incorrect. I asked what she meant by my pin then and she said i dont know the one u made when u got the phone ... okay so I give her that and she proceeds to tell me it didnt work and now I am locked out for an hour. Come to find out she just typed it in wrong because when I went to the verizon store in Royal Oak they informed me it was what I thought all along. She rudely told me to go to a different verizon and maybe they could help. Dont waste your time here and go to the one on 14 and Woodward. So rude!

They straight up lie and take advantage of old people (my parents). Its disgusting. This happened over 10 years. Im writing this review because my friend just went there because it was the closest store. He paid for an iPhone 12 and they gave him the wrong phone. A cheaper model. He is on his way back right now. If you need a new sim card they are great, just dont let the salesperson upsell you.

They listened to my daughter when she said, her phone wasnt keeping a charge and let us know what the price of a new phone would be. The store was very clean and the workers were nice and inviting! Love Verizon!

I bought 2 iPhone 12 mini’s and they froze non stop...I don’t recommend them. I had a iPhone 10 before and upgraded today to the 12 pro. They were nice enough to replace the phone screen for the upgrades for the 2 pros after returning the 2 minis. Robert was a great help and provided great customer service. The staff is friendly and made me feel heard and valued as a customer...I couldn’t ask for more.

If I could give them zero stars I would. They are predatory and say things like you need to pay hundreds of dollars to walk out with a phone. I went in to renew a contract and add a line, the manager was the one assisting me, she said I needed to pay $550 to walk out with two phones, what she failed to mention and did not provide a receipt (she said it would be emailed) is that she was selling us two phone cases, 4 screen protectors, two wireless speakers, 4 chargers and cleaning supplies. We did not ask for any of these things, we did not even know we were getting these things until she handed us two big bags. She was not clear at all on what she was doing, she just kept saying oh you’ll get a discount and these things are free. Well I walked out and realize I was sold all these things and didn’t even have a receipt. The next day I go back to return the products and she says oh I can’t return these items and you got a great deal on them so just keep them she refunded me $120 out of nearly $500 that I spent. Watch I haven’t even received the refund on my card after a week. She keep saying the system wouldn’t accept the returns. I didn’t want to deal with them again but DO NOT go to this store they will try to get you on things that are unnecessary and not even needed. All she keep saying was you’re getting a great deal and you are getting great discounts. They are robbing people.

Jeremy was excellent!!!He answer all my questions with a smile. And was very informative!

The staff were amazing.

Good service.

I had a wonderful experience at this store. I went in to upgrade my phone and the store manager Dee helped me. She was amazing to work with and made the experience very easy and stressful. I would 100% recommend.

I like that Dee open the door when I walked up. I thought she was customer and she helped me right away. She is very respectful and knowledgeable on her product. Overall a great experience.

Jonae was an excellent server. She was very patient and kind. She helped me transfer my pictures from my old flip phone to my new smartphone.She needs 6 stars.

Jonae at the Ferndale go wireless was our helper. She was very professio nal and helpful. Set up was quick with good answers for all our questions.

Had a great experience. Jonae was very helpful. Would definitely recommend coming here.

Dee was very helpful sale person. She needs a raise. If it wasnt for her I wouldnt have tablet. She understand the art of upselling. Thumbs up 😀

Ki was awesome! She was very knowledgeable about each device. She was working alone and killed it! I upgraded my phone and she made the process so quick and painless!

Dee was super helpful, very professional, and on top of everything happening in the store. It was clear her job is important to her.

Ki did an excellent job. She was very patient and made my experience a pleasure.Thank you so much from a grateful senior citizen. 😊

Namon was awesome! Hooked me right up with a new phone. Very nice, friendly and quick. Definitely recommend this location!

I contacted this location in regards to employment and the initial answers weren’t friendly at all, then to make matters worse, there was no management on site to address the call or issue and the Guest Service Representative was very short and cold. Not the type of experience that should be showcased especially to one whom is considering employment at the site.It’s should always be your WILLINGNESS to assist the customer at hand with a smile. I could hear the displaced tone in the gentleman prior to ending the conversation. Very disappointed!

Jonae is awesome and super helpful. We give her a 10!

I am a 15 + year customer of Verizon. I had the best customer service experience I’ve ever had with Namon at this Ferndale location. Thank you! The on-site manager and the new trainee were also really great. We appreciate the time you took to help us and to really give us what we need in our service. Thanks for letting our 2 year old daughter spin your red chairs all day 😬.

Ki was so very helpful and friendly. She took her time explaining my new products and my bill. Wonderful service!

Namon is very customer service oriented and did a great job helping me. Although I was in the store for awhile purchasing a new phone and tablet, he did a great job juggling various customers during a busy afternoon.

Dee was amazing. The service was excellent and she help me leave AT&T.

Ki and Dee were helpful, knowledge, and patient. Very good experience and I wasnt rushed.

Dee and Namon was extremely helpful and bent over backwards to make sure I was happy

I do have some sympathy here because I know meeting quotas can be tough sometimes... My brother wanted to port his line on our shared account over to his wifes account (Sprint). The caveat was that I took his upgrade a few months ago and his phone was almost paid off; I wanted to swap lines with the devices to continue paying off the device I have and have him just pay off the small amount he would owe had I not taken his upgrade. It should have been easy, I talked with customer service a week prior to make sure that was possible. He was finally ready and goes into the store and they tell him to just go to Sprint to take care of that. Not knowing any better, he did and now we owe $400 on the next bill for the remainder on the phone on his line rather than spread out over the next 15 months. My wife goes in today, asks if it can be fixed, they say sorry, too late. I call customer service again, which is what we should have done in the first place, they say its not too late, but they would have to block the port. Not knowing what effect this would have on my sister in laws account with Sprint, I declined the block. Ill eat the cost and have a paid-off phone 15 months early. Granted this could have been avoided by different actions on our part, but in both cases, the person in the store provided faulty information. So my takeaway is dont expect quality service unless the person youre dealing with there can benefit from it. There are stores where this isnt the case; unfortunately this one, the one closest to where I live, is not one of them!

Ki was extremely helpful, professional and answered every question. Verizon is lucky to have her.

Clean building and friendly staff. Variety of phones. 9 Mile and Woodward

Derek was one of the very best customer service representatives I have ever worked with (in any capacity). His patience and kindness was a much needed surprise in my day. Derek went the extra mile to help turn my day around with the phone challenges I was having. Hands down his store has won all my business, and confidence!

I am very pleased with the customer service that I received today from Char! She was great & she took care of all my needs with great pleasure. She was very informative about my product and she explained every thing in great detail! Shes a great customer service representative! She gets a 10 from me!

I rarely have a good experience when shopping for phones. Sue provided amazing customer service and made the process run smoothly. She was patient and attentive while also having to answer phones and work with multiple customers. Will gladly return for Sues help.

Malik was a huge help to me today. He is a great asset to Version. He answered all of my questions and went out of his way for me. I have worked with many people in customer service. He exceeded my expectations. And ... I now have a working iPad and iPhone. Five stars for Malik...

Just walked into the Ferndale Verizon. In and out with a new phone and chargers and case in less than an hour. Sales consultant Namon was very quick and very friendly. Great experience.

60$ for an iPhone case? Customer service is horrible!! I was inquiring on a new phone upgrade and the salesgirl helping me gave me no eye contact and was texting while I was talking to her....I’ll take my business elsewhere.

Loved working with Dee. She got us both hooked up.

Aaron is so helpful! He helped me set up multiple phone plans. He was patient and guided me in the right direction. Best customer service Ive had from a network.

Dee did her job professionally and she was knowledgeable. I thank her for my experience.

Namon was great. The team also was fantastic and went the extra mile to help me get my new device paired with my other ones.

Almost a 45 minute wait

Good, cordial young lady Jonae.

This store is not an official Verizon Store. This store is an Authorized retailer/Indirect Store. Store representative gave me misleading information to receive a high commission . Representative did not apply my credit to my account for phones I traded in . Representative lied and gave me multiple charges and said they were free, and charged on my account. Representative approved me for the buy one get one free phone. Never received. She applied both new phones to my account . This store is deceitful and misleading. 👎🏾👎🏾👎🏾👎🏾

The manage Dee has excellent customer service

Ki was extremely helpful with my experience today ! I came in expecting such a hassle and she was understanding and incredibly helpful/ knowledgeable! It sucks when your iPhone breaks completely in half and is shattered, she made the entire experience so much more bearable.

Aaron from the Ferndale store was amazing. He serviced my husband n I as soon as we entered the store. He was very helpful and very respectable.. great customer service!! We ended up switching plans. He was awesome.

This store is by far the best Verizon store in the area, probably even in the State! All of the guys go out of their way to help and are super friendly. I have had to go there a number of times and each time they give their utmost attention- thanks Derek and the rest!

Excellent customer service here! Would highly recommend this Verizon store to friends and family. Much better experience than going to the corporate stores - got a better deal and got things resolved immediately. Also was able to get the new iPhone which was on back order until the end of May at other stores.

It was time for an upgrade and Im happy that I stopped into this Verizon Wireless location on 2/6/2020, because Malik W provided me with the absolute BEST and PHENOMENAL Customer Service Ive ever experienced in my life. Malik was very engaging, professional, helpful, patient as well as very knowledgeable of Verizon products, offers and special programs. Malik informed me of the deals and features pertaining to the Android phones. I learned a great deal about the advances of Android and Apple technology. I decided to purchase the iPhone 11, which is what I really wanted. Malik made sure that I was happy with my purchase, ensured that I purchased insurance and secured all of the benefits of GoGuard. Its great to know that Malik is a young man who truly is passionate about doing his job and ensuring HIGH QUALITY Customer Service and ensuring 100% Customer Satisfaction. I am 100% totally and completely satisfied. I will be referring friends and family to this store because of my positive experience with Malik W.

Ive never been treated with so much courtesy and respect. Brent and his staff were all so polite and helpful. I went in there because of a problem I had with my Droid. I drive down woodward every day for work, and with a store as beautiful as Brents its super easy to find. Brent was able to immediately help me by temporarily giving me a loaner phone FREE of charge. So kind of him. My replacement phone came in only ten days later. Everything was so smooth. Ive been recommending this Verizon to all my friends and family.

Sue helped me on my visit. She was very patient, knowledgeable and most of all pleasant. This is a good store for any of your phone needs.

KarinaGreat hospitality and assistance. Knowledgeable of Verizon services.Excellent representation of why Verizon is considered the Best Service Provider ... because She Is!!Thank you KarinaHappy Holidays & Thank You Verizon for her Excellent Service.👍💖

Jones, Was polite and Helpful with my purchase

Great service. Could not get into my phone and they helped me out quick

Dwayne was awesome. He got us in and out with what we wanted within 20 minutes. Great experience.

Very dope customer service very friendly highly recommended!!!!

Ms. Ki,Im very pleased with the help she give.She is good.🙂🙂🙂

These guys are the best! They are so kind and knowledgeable, they took all the guesswork and worry out of switching and selecting a new wireless provider. Dave and his team were honest and helped me choose the right phone and plan for me, no up selling involved. I will recommend them from now on.

Can only say one word about Aaron Genuine. An ambassador of honest & fair salesmanship; understands the value and respect of customer service. Make your next phone/tablet/data purchase at Verizon on Woodward (Ferndale, MI) and leave feeling great with a smile to boot!

Dee is very knowledgeable and professional.Our experience was wonderful.

Char was GREAT! I dropped my phone a million times and couldnt get any information back. She was able to work with me and get me into a LG G6. I would definitely recommend my friends and family.

Outstanding customer service! Great team and very knowledgeable.

Excellent Service from DeeGive this beautiful lady a Raise

Working with Dee was great. Love Verizon

Aaron was incredibly helpful. Picked up 2 X phones this morning!!! We were in and out all set and ready to shout out to the world. Great store great service!

Ok

Where to begin with my words of praise for Dwayne. I accompanied my visually handicapped brother into the store with multi-needs in his LG phone getting linked to his new iPad, and issues with password etc to delete voicemails. This took a lot of time and patience on his part. Two separate trips to this location, both times Dwayne to the rescue!!He was courteous, knowledgeable & a huge help to me. I’m so grateful for people like this that are genuinely caring & patient. This store is located on Woodward Ave, plenty of parking in rear lot.Also a shout out to “Ki”, very friendly & knowledgeable as well! And Namin, thanks for charger cord help! Thank you to whoever the store manager is, you are blessed with great personnel.

Great service. Went in with an issue and it was fixed quick. Genuine crew

Polite but understaffed. Waited for more than an hour to get help. They also wouldn’t sell a phone outright without buying a plan without putting up a huge fight...this is an issue because I’m on a business account and apparently they won’t help.

I went to the General location on Woodward and I am amazed at the service I received. Karina was Awesome! She helped me with everything I needed! I was going to buy a case some place else cheaper, but decided to pay the $40 bucks just to support them! Thank you!

Namon is a great salesman. Talked with me for about an hour very friendly and helpful when I had questions about my account he answered quick and made everything easy for me . He is a great person continue keeping up the good work Namon!!!

I got here every month to pay my bill. Great service. See Aaron

I came into the location with a world of problems about ready to just throw my phone out he window. Derek and the staff here told me to just relax and they would help me work it out!!! This location is hand down the best staff and the best team of representatives that will go above and beyond to get you through any and all problems that you can have. They helped me with everything. If you think the store your going to is good forgot about them and come here.

This was my second time at this location for phone issues. Each time the staff has been very friendly and greeted me soon as I walked through the door. Their customer service with myself and others while I was there was great. Special thanks to Aaron who was able to resolve my problem quickly saving me the hassle of having to do yet another insurance claim...

Very good experience

Marcell quickly solved my problems with my pixel phone. He was very knowledgeable, friendly and polite. Ive been in the store several times for help and everyone has always been very helpful and friendly including the manager Aaron.

At age 66, I have nerver received such outstanding customer service from any restaurant, hotel, or place of business than I received at this Verizon store tonight. 50 million shout outs to the young Black lady who assisted me. She didnt want to be named because she said her job was to serve the customers. I look forward to Future service from this store.

Aaron is very knowledgeable and professional. Had a great experience at this store. I recommend all Verizon customers to come here.

Faith helped me out transferring my info from my old phone to my new phone. She was so patient I will definitely be doing my future business here!!!! Thank you

Namon spent almost 2 hours with me explaining differences in phones and plans, suggesting what may work best for me and was so respectful of my age and lack of knowledge. Highly recommend working with Namon.

I received assistance from Jace in purchasing a new IPhone Xs Max and he was very helpful as well as friendly during the purchasing process. Was very fast and knowledgeable of the Go Advantage Program and was able to help me receive my new phone on very little time. Would highly recommend this store for any of your future phone or accessory purchases.

I experienced excellent customer service with setting up my new device! Charnise was amazing and Aaron also was of great assistance. They are awesome on 9 and Woodward.

Im very grateful for Dwayne & Ki for all their wonderful service and especially their kindness & attention to detail.

Came into this location last minute last night a few minutes before close along with two other gentleman now normally most places woul of asked us to come back but Marcell sat us all down and worked out all of our issues diligently and with a smile. Faith was also a great help she kept the momentum going. These guys worked well to get what was needed accomplished even though we kept then very late.

Sue was extremely helpful, friendly and gracious during my time at Verizon. Shes a valuable asset to this store and look forward to her helping me out next time.q

Dee was a very good knowledgeable young lady

This is the second time I have purchased my cell from this store. Service was excellent and the hours are convenient

I stop by and ordered a phone. I had to wait until the following week to pick up the phone (which I explained when I ordered). I show up the following Monday to pick up the phone and the said the sold it to another customer. They stated my only option was to order another phone. I would have to wait another week before I can pick it up. I exercised my second option and left without buying a phone. On my was to the real version store down the street.

Clean and friendly.Attempted to sell stuff I didnt need or want but I guess thats the job.

Dee is rude and the others dont know any thing no customer service 0 dont but here I have been warned go far from this store

Deona, was wonderful helpful she was great she was patient and very experienced and very pretty she smiled a lot to me. My next phone or tablet I buy I will come back to deona and the whole team was great. Shes a great employee i just love her

This was my third time visiting here each time with new people I never expect much out of the people there but I must say this team surpassed my expectations I was greeted quickly as I entered Marsel even came from behind the counter and assisted me in selecting a case instead of just pointing me in that direction the whole team seems to work well together and everyone is happy very positive and enjoyable atmosphere great customer service great people

Char, Karina, and Aaron were absolutely amazing. They helped me get my 1st IPhone 8 Plus.. 2 actually and an Ipad... Hats off to those great Verizon workers...

Jace, Tea and the rest of the crew at Verizon Ferndale have been beyond helpful and always super polite. Just wanted to give the store as a whole a big shout out because I forgot some of their names but theyve all been helpful and gone put of their way to make sure Ive always had a pleasant experience, so thanks again and I will be back soon to get me a watch

The ideal upgrading experience. Demand was an absolute godsend. He was honest, upfront, and explained all of my options, while being professionalate. Will definitely come back.

Had a good experience at the Ferndale verizon store on Woodward. It was even better after the store associate, Faith, helped me find a phone that was suitable to my needs. I was comfortable and satisfied. Thanks again Ms.Faith

Matt H Took such great care of me. He even wrote me up a chart to show me how much more I would be spending, and how much I would be saving. Seriously felt great walking out with a new phone instead of feeling overwhelmed. All around the whole store had amazing customer service.