I recently had Barron come out to inspect what was wrong with my AC unit. Everything was great with that first appointment. The technician arrived on time and was very friendly. Once he finished he said someone would call me back within the week with an estimate and then we could schedule to have him come back to fix it. He arrived on a Monday and I never heard from anyone.I called the following Monday and they said it was already approved and that they just needed to schedule it. Its already approved? How is it approved if I havent even received the estimate? Anyway, I wanted my AC unit fix especially since its summertime and I know we are going to have more hot days. Got it scheduled 2 weeks out and on the day they were suppose to show, no one showed. I called and they said it wasnt on the schedule. I should also mention when I called to schedule this they said they need 50% down before they would schedule it. Well, I did my part, I paid. The least you could do is put me on the F@$king schedule. Now I have no AC unit and I see we are about to go through some more 90* weather. Awesome!
Barron worked with us to replace old, non-working gas fireplace in our condo. Everyone on Barron team did an excellent job completing the work and seeing the entire project through to a satisfactory experience. Highly recommend Barron. Thank you!
Jake and his crew installed a new Regency insert and removed the old insert unit. He did a great job to successfully fit the new insert into a tight space. His approach was that of an optimistic problem solver. He took the time to review the procedure for using the new insert. We are very pleased with the looks and features of the new unit, although weve yet to set a fire due to the currently warm weather. The new spark arrestor on the roof unfortunately creates a harmonic resonance when the wind blows that sounds like a fog horn. We and our neighbors (condos) look forward to a solution for this problem as soon as possible. The company has been very helpful and communicative throughout this process.
We have been with Batton Heating AC Electrical & Plumbing now for 6 years. Excellent service yearly with our Heating/AC unit maintenance. Service is exceptional. Thank you so much.
Very pleasant and considerate with mask and booties coming into home. Helpful information and knowledgeable about my system. Several options presented in terms of improvements to existing system. Couldnt have asked for a better service tech.
Thorough annual heating system service. Brent explained all aspects of maintenance conducted and performed part replacement while on-site eliminating need for return service. Great job - highly recommend Barron and Brent!
Bryan and Brett were awesome, personable, down to earth people who really love their craft. They saved my house! Highly recommend for any plumbing issues.
I was very impressed with the person that came and did maintenance on the AC and Furnace. I am renting a home and the land lord refused to have this done and the Furnace is well beyond life expectancy and could be a danger for me. He wrote an excellent report so I could give it to the land lord and informed me of preventive measures I could take to stay safe. I would recommend Barron to anyone for plumbing/heating/electrical issues.
I was super happy with my last service call. The technician was on time, was very friendly and polite and had great communication with what he was going and what was going on with my furnace. They had great covid safety procedures as well! The team Barron sent out definitely went above and beyond for my service call and I felt great about the outcome of the visit/repair.
We replaced an old fireplace with a Valor gas fireplace. Framing and installation was required. Patrick was professional, diligent, helpful in explaining all he was doing and friendly as well. He arrived on time and left our home clean. A job well done.
Two gentlemen visited my Mom in Oak Harbor and treated her so well! They were professional and polite. The jobs took them over 6 hours to complete but they wound up replacing her water heater and installed kitchen faucets, keeping her updated all along the way. She could NOT have been happier.
Barron installed both an AC unit and a tankless water heater. The crews from both the Heating department and Plumbing department were fantastic. Phillip and Leo with Barron Heating did an excellent job and communicated any last minute changes very well.my wife and i both agreed we would definitely look to Barron again should the need arise.
These guys were wonderfull, worked very hard! Did the job in one day! I had an underground incoming water leak, they worked in very hot, almost 90* weather digging and replacing old water pipes going into the house. They cut through lots of driveway cement to replace the old pipes and cleaned all up to my liking. Good job!
I needed to replace a propane hot water heater I discovered had been leaking. I contacted Barron Plumbing early in the morning, and by 4:30 in the afternoon, Dave B. and Hunter arrived with everything required for the replacement on their truck. The work was performed timely, professionally and courteously. Dave generously provided great information, and answered my many questions very knowledgeably. I could not be more pleased!
Positive experience with Josh. Very knowledgeable and helpful in explaining and demonstrating the problems and and potential solutions.
Thank you to Dave and Hunter! They were very polite, knowledgeable, and professional. Highly recommend this team.
We got 2 new gas fireplaces installed by Barron Heating and we are very happy with the end results. The project took longer than expected because of unforeseen issues but Barron worked with us to get around them and get the work done ASAP. Julia from sales and Lainie from scheduling are a pleasure to work with and quick to respond and our experience with the technicians was very positive.
Service technician called in advance with a more specific time of arrival from the original 2-hour window of time, respectful of COVID-19 protocols inside and outside of home, and very professional in informing me of best practices of keeping the ductless heat and air conditioner in good running condition. Very pleased.
David and Josh were excellent to work with! David explained everything clear and concise allowing me to make a well informed decision. They were personable, friendly and hard working. As they worked down the hall, I could hear David giving teaching moments to Josh and did so patiently and thoroughly. I was impressed all the way around with the entire experience. Highly recommended!
We recently needed to replace our heating system and called Barron Heating for as estimate. If I could give this company a 10-star rating, I would!! Everyone I spoke with was very friendly and helpful. Since our heating system wasn’t operational, they made a special effort to expedite not only the appointment for the estimate but also the installation of our new system. I was especially impressed with the 2 people I had direct contact with, Andy (sales) and Eric (installation technician) they were amazing!! They were both very friendly and personable as well as professional. I would recommend this company 100%. Our home is warm, our ducts are clean and I couldn’t be happier with the customer service we received. Thank You Barron Heating for a job well done!!
I was very impressed with the two young men who were here. They answered my questions and explained what I needed to know as well as starting the water heater.
As part of my remodel, I thought Barron might be able to set me up with a new gas fireplace. They did that and so much more. First they helped me pick out a fireplace that both my wife and I liked. Next they came out to our house and discussed our project. The person really took the time to help us figure out where we should locate our new fireplace and how we were going to get gas to the new location without tearing into a lot of sheetrock. He patiently answered all my questions about dimensions for the wooden hearth and mantle I wanted to build. When I needed some electrical outlets moved for the new fireplace, Barrons electricians made a quick visit and got the work done in time for the fireplace to be installed. We were so impressed with the work the fireplace and electrical crew did that we had Barrons Plumbing Department handle the plumbing for our kitchen remodel. The tradesmen from Barrons did great work at an affordable price and they got the work done when promised, but the thing that I appreciated about Barrron tradesmen was this: Every single person who came to our house cared about us and our project. It was obvious that they wanted to help us make our remodel happen. They were personable and friendly. I cant say enough about how courteous, professional, and just plain friendly these folks are.
Brent and Sahid were very personable and informative and we felt like they did a good job.
Helped with getting my water heater back in service. Barron are always very professional and prompt. They installed our heat pump and furnace system and I use them for annual maintenance, or if I ever have any problems. I highly recommend them
Weve used Barron Heating for the last few years of routine maintenance on our furnace. They are very professional and knowledgeable. I would recommend them to anyone needing HVAC maintenance in their home.
Joe called to confirm his arrival time and within 20 mins he was at my door. Very personable, and professional. Very happy with the appointment .
Barrons is quickly becoming our go-to for plumbing needs. Theyre organized, reliable, professional and fair. Were grateful they exist!
Have used them for years off and on. I think they are a great co.
Ive been using Barron for several years now and am very happy with their performance. This year our Trane brand furnace needed a new ignitor. The tech was on time, diagnosed the issue, and did our annual service. I had Barron come out the following week to do our first ever duct cleaning. I asked the tech Chris H. to take some photos for me. The before and after shots are dramatic!
Daniel was very knowledgeable, professional, and prompt! He answered all my questions and was a pleasure to work with! Great company, glad we chose Barron to work with!
Brent was on time and called to give us a heads up! He was efficient and professional.
Of course or furnace had to quit on the coldest day of the year! Daniel showed up after all of his other appointments as we were squeezed in last minute to accommodate our need, and completely cleaned our unit and got it working again. Well be calling Barron heating again when we do replace our furnace since its going to need replacement soon anyway. This fix really helped, and were grateful for the superb service and professionalism that Daniel showed.
I would recommend Barrons to anyone that needs any heating and electrical and air-conditioning installation. I recently had a fireplace gas insert installed. Janice, the sales person was so helpful and helping us to decide what would be the most beneficial for our needs. Clark, was the installer and was so meticulous with his crew. Everything was perfect.If there were any problems, LANY, the office person I spoke with was the troubleshooter for anything that came up. They were on time, professional and I would highly recommend them.
I just feel we had a great experience with your crew. John D. and Leo very professional and they just got after it and got it done. Love the new furnace and AC Unit. Thanks guys!!
Always good service at a decent price.
Prompt. Knowledgeable. Polite. Professional.
Asked a woman about solar power, she said shes not familiar with solar power she only new about fire places and there was no one else on the floor to ask.
What makes Barron great isnt their competitive prices, you expect that.And it isnt their good quality, or on time, or professional attributes. You expect that. What you dont expect is that on top of all the above the people that work for Barron are genuinely friendly. And then, there is the after install service...you expect good service, what you dont expect is exemplary service; like calling you from their home on a follow up question. Repositioning a pipe for better use of space in a garage. Dropping by on their way to or from work to touch base or take care of a minor thing. I cannot say enough about how incredible Barron has been to us! Highly recommend them!
Prompt, excellent attention to detail, pleasant and helpful
Dave, from Barron, showed up after our water heater started leaking (and also was kind enough to let us know itd gone into the wall, so we got advanced warning on needing to put in new drywall) at around 6pm and stayed until 12:20am. Yes, after midnight. Non-stop worker, even after having to partially disassemble our furnace to fit in the new water heater, and kept a great sense of humor the entire time. Barron has never failed us whenever weve needed to call them, and well likely never call anyone else but them in the future.
If you dont use him you made a bad choice
Our experience with Barron Heating and Plumbing was hugely positive in every aspect. They provided, hands down, the best service weve ever received at our home. Our estimator Chris was friendly, professional, and very prompt in communication. Plumber Jory and his apprentice Josh were absolutely incredible from the beginning to the end of the install of our new water heater. Very impressive, thoughtful, and thorough Covid-19 protocol too! HIGHLY recommend Barron Heating and Plumbing.
Replaced hot water heater. Fast and efficient.
Provided excellent service tune-up maintenance on our house furnace, as well as the gas insert in the fireplace. The single-most appreciated aspect of this service was Brents professionalism and his detailed explanations of what he was doing in terms that I could understand, and what we could do ourselves (Ken) in taking care of our system.
We were very impressed with the quick response from Barron. The technicians that came were knowledgeable and efficient and professional . Thank you!!
Weve been so pleased with the heating/cooling system Barron installed in our home two years ago that I called on them again to replace a superannuated furnace in our rental property with a new Daikin system. Jacoby, Jon D., Leo and Cody could not have been nicer or more professional or more considerate of our tenants. Ive never had anything but good experiences with Barron.
Very helpful people.
Not impressed at all. They charged $400 to replace a $18 thermostat. I will not use baron again. The manager refused to listed to reason and common sense and had no issues exploiting the general public.
As always Barrons did a great job!
I know that the service Barron Heating provides is exceptional and I appreciate their professional customer service. The Silver Shield program ensures that I keep on track for the annual maintenance. Daniel provided clear answers to my questions regarding his recommendations for the preventative repairs to the furnace.
Barron tried to soak me for over $1500 for service and parts that were unnecessary. They told me that my heat pump needed parts and some of it was installed wrong, that it may have to be rebuilt. Either their people were too ignorant to diagnose the real problem or they were too greedy and thought I would be too stupid to question their dishonesty. Sometimes you just know when someone is lying to you, even if you dont know much about their business. Aaron of Four Seasons came out and for a $150 service call fixed my problem and saved me Barrons estimate of over $1500 explaining why all their alleged service and parts were not needed. Shame on you Barron, how do you sleep at night? Call Aaron of Four Seasons, you wont be sorry.
I can’t say enough good things about the electrician who came out and fixed a blown circuit. He not only was here within an hour, but took the time to explain what happened and even gave me a great educational lesson on the circuit box! Super nice guy. Plus, right now he was extremely conscientious about maintaining a safe distance, wearing new gloves and a serious respirator, wearing shoe booties, and generally communicating with me and keeping my household safe. Thank you to the dispatcher and the electrician for helping us so quickly. Top notch!!
Gave me a ridiculous estimate to do what should be an easy 1 to 2 hour job. Pull existing dishwasher & install the new one. Im 68, did the same thing myself in 04 so I know. Retired now with arthritis, have found more reasonably priced company.
Brent was on time, thorough, answered my questions. No complaints!
I had a mysterious electrical problem. Tim, one of their electricians, responded quickly and remedied a dangerous exposed wire. Thanks tons!
Timely, professional and great quality work.
I had 8 different heating and air-conditioning companies come to my home and give me estimates. Dan Allison, with Barron was by far the most professional. He knew every aspect of each system and the pros and cons of the many different configurations available. Finally he went above and beyond by putting together many different proposals so I could see the cost and compare the different options. His presentation, knowledge and willingness to answer all my questions (on weekends as well) sold me. Finally, Barron’s quotes were competitive with the others. When the installation team showed up, I was instantly reassured that I made the right decision. Ray Hall and Brad Robinson know their trade and every aspect of the installation they were precise, and professional. They were willing to explain the whole process and taught me a lot of how my system works. It was a fantastic experience from start to finish. Amazing service, great value and the highest quality installation and system available. I purchased a Daikin system and am extremely happy with its performance and it is so quiet! I am confident you will be extremely happy if you use Barron.
Travis and Zack were on time, answered my questions AND considered our purpose for the plumbing work while making decisions on specific aspects of the job. Thank you!
I wanted to install a active air purification system before my wife got back from China February 2. I called Barron’s heating and air-conditioning and the sales person that called me was Daniel McCoy. He listened to my concerns and recommended the RGF led Air purifier which is an active air purification system. Daniels communication with me before the install and during the install was excellent and I appreciate his hard work of getting this air purifier installed before my wife got home from her trip, on short notice. He was nice enough to let me watch while he installed the air purifier and then also explain to me options that I could possibly look to in the future for my old heating system. I was very happy with the service and quality of work.
Brent did a great job, explained things very well. He is why we keep going back to Barron. Keep up the great work!
Carey did a great job on our OLD furnace. He called to confirm and to ask if he could come early! He was very pleasant and informative. Helped move heavy tools that were in the way. Very impressed by a very professional company. Should have called years ago!! Thank you for such great service. Also appreciated that there were calls ahead of time to let us know the timing..Again Thanks!!
We have a system installed by another company, but were unhappy with how they were handling a particular issue. I am heavily pregnant and we have a toddler, so it was very important to us to deal with this as quickly as possible. We called Barron, and Matt totally went above and beyond to set our minds at ease. He was so kind, thorough, and professional. I am truly grateful for the amazing customer service we received.
(Note that the form title says ...& Plumbing but no buttons for plumbing services. That was confusing.) Recent Plumbing review and replacement of bathroom faucet during Covid-19 restrictions was done safely and efficiently. For our small house, I felt it was overpriced and focused more on upselling than on ensuring the adequacy of our current plumbing system.
My daughter was a satisfied customer of Barron and recommended them when we purchased a gas fireplace five years ago. Since then, we have hired Barron to service and clean that fireplace, plus our furnace, yearly. When it was time to replace the furnace, we trusted Barron to recommend a new furnace at a reasonable price. It was installed yesterday. All employees whom we have met have been punctual, courteous, and efficient. We are extremely pleased with their service and will happily continue to depend on them for our heating needs.
I picked Barron out of the Yellow Pages and WOW. I needed a balanced heat flow and got so much more. Courtesy, efficiency and timeliness seems to be just part of the Barron DNA when dealing with customers. I dont know if they were the cheapest, but I wont go anywhere else.
Excellent service, heat pump works like new.
Terrific service all around. Reminder call and tight arrival window. Our technician was prompt, friendly, thorough. He answered all questions and taught us about our system. Great explanation of the benefits of annual maintenance, and Barron programs. Homes are so complicated that its nice to have some peace of mind from knowing at least one system is under proper care, and the provider is reliable and trustworthy.
I purchased a Bullfrog Spa from Barron Heating and my experience from start to finish was outstanding. Janice White helped us in the showroom answering every question with expertise. She is a pleasure to work with and very knowledgeable about all aspects of the hot tubs. Tim was our electrician to hook up the hot tub and was very courteous, timely and communicative. Tim was easy to work with as well. The installation crew ran into a problem with placing the hot tub due to existing fencing restrictions but were able to figure out a solution and get the job done. Overall I highly recommend Barron Heating for their outstanding employees who take care of you and make you feel valued as a customer.
Brent Young was fabulous. He showed up promptly when he said he would. He serviced my older Furnaces and Water Heaters quickly and efficiently while giving me vital info and advice as he went along. I am very happy and have now signed on for yearly service. I recommend Barron and Brent Young very highly!
Ian and Ryan were at my home to clean ducts. They were very professional yet friendly and kept me informed as to their progress. I was most impressed with their hard work. Nothing was missed. It feels great to now have my ducts in a row. Thanks
Joe was very thorough in the cleaning/inspection of my heating stove and heat pump, explaining everything he did. There were a few new things he did that I had not seen before but he explained those. He was a very polite young man and I would not mind him coming back next year for the service.
Joe Marcuzzo came this morning to do the annual maintenance on my furnace. As always he (and every Barron employee I have ever dealt with) was wonderful. Joe called about 10 minutes before arriving, which I very much appreciated. He gave me good information, replaced a part that was old and failing and was done in about 20 minutes. I LOVE BARRON!
Brent phoned to say he would be early which was fine with me. He provided a thorough annual maintenance service advising of which parts should be replaced soon so the furnace would run at top performance. Brent was an awesome technician. Thanks so much!!
Our Heater went out Christmas eve morning. I was at work and my wife was out home with a 2 small boys. We called Barron and they sent someone out with in an hour and had it fixed. Just wanted to say thank you for the quick fix and exceptional customer service.
Annual Servicing and MaintenanceBrandon was very timely on his arrival. He told me what he was going to do and estimated how long it would take. He got right to work and when finished, the fireplace (propane and my primary source of heat during the winter) was nice and clean and ready for the coming season. He shared with me the condition of the fireplace and what he did during the maintenance. As always, I am very pleased with Barrons service team. Thank you Brandon and Barron Heating.
Install team (Jon, Brian, and Raymond) were great in all respects. Showed up on time, were gentle with our home, and left after making sure we understood the care and operation of the mini-split units they installed. Did not observe the outside work being done by electricians (Sam and Tim), but the finished job with conduit and connections certainly looks good.
Bill, Ian and Michael came today to clean and seal our ducts.They were professional ... I felt comfortable having them in my home ...... they answered all my questions ... there were some challenges ... and they did not leave until all the information was gathered ... they were terrific! Barron ‘s should be proud to have them as employees!
Service man was on time, quick worker, and pleasant. Great job!
Great as expected...Brent was prompt, knowledgeable and gracious as we asked questions, and efficient with his time. He kindly showed us a couple of things we could do to help keep the system clean as well. Keep up the great work!
Jon was great! He showed up right on time and was kind enough to wait a few extra minutes when I was late. He was professional and quick. I really appreciated his expert service.
Ian, and Dylan both did a great job. THEY were friendly and courteous at all times. Didnt even have to ask them to take off their shoes when they came in the house. After doing the work, they went around making sure things were all cleaned up.GOOD JOB
We had our furnace serviced by Bryan B. and are very impressed with his professionalism. He was prompt, informative, took the time to answer questions and just over all a great person to have come into our home and check on our furnace.We then had our ducts cleaned a few days later by Patrick T. and Matt R. And again we were very impressed with how professional these two were. They were on time, answered all of our questions, were very aware of our cats, did a wonderful job cleaning the ducts which had never been cleaned before. We have noticed that our furnace is running significantly smoother since the cleaning.We would highly recommend this company for any furnace/heating related work needed and will utilize them again!
Another company said my fireplace was broken and it would be cheaper to replace than fix 😭. I called Barrons to get a second opinion. Glad I did, Jeff from Barrons came out fixed it, cleaned it and made it sparkle for less than $200. Super impressed. These guys know their stuff.
Brandon came earlier than expected which was fine. He was efficient, courteous and knowledgeable. Serviced the furnace and replaced a part and it is running smoother and quieter now. I signed up for the annual service contract which gave me several discounts (present and future) and will give me peace of mind about this 18 year old furnace. I can easily recommend Barrons Heating without qualification!
Your plumer Jory was fantastic. Very good. He knew what he was doing, very good. The other one, didnt catch his name was very polite. The only reason I didnt have the work done was (OMG) the price tag. Way over priced. Barron you need to work on your prices !
I really appreciate the Silver Shield maintenance program that Barron Heating offers. I have my rental properties on the annual schedule, and several times the inspection has identified small problems which, left unattended, could turn into bigger ($$$) issues. I was really pleased with technician Brandon Demeyers service today. Brandon knew exactly what he was doing and was quick, efficient, knowledgeable and professional. Silver Shield is a great peace-of-mind program, and really beats receiving a call at 3am in February that the furnace has shut off!
Brandon is very professional and personable. He arrived on time, got right to work servicing my furnace, hot water tank and fireplace. When finished, he explained the details of the Maintenance Contract I could purchase as well as telling me that everything he serviced today was in good working order.
Chris and Noah did an excellent job of cleaning our heating ducts. They were very professional and extremely helpful. They explained the entire process to us before they began. Overall their work was excellent and we are extremely pleased with our very clean ducts. I highly recommend Barron for any heating issues.
Barrons tech Joseph Marcuzzo did a wonderful job explaining and servicing my furnace. Barron is an outstanding company and hire very smart and reliable people to work for them. I will definitely call Barron again with any of my heating issues.
My furnace stopped working unexpectedly. Called the folks over at Barron, and am so glad I did. They jumped all over it for me, got me on the schedule to have it replaced within a week, and even offered to drop by some space heaters in the meantime. I arrived home just as the install team was finishing up. Brad, the lead technician gave me a quick rundown on how the install went and how the new equipment worked. Meticulous cleanup and great install. The entire experience with Barron was phenomenal.
Dylan was very helpful in explaining the areas where my system could improve and he did an amazing job cleaning my duct system! I dont wake up coughing any more! Im so happy with the service I received! Exceptional service!
Chris & Shane techs arrived promptly @ 9:00am to clean the ducts. The advise me of the process and our concern for our cat.Our house is 4,000 sf and they completed the work by 2:00pm.They provided us with a Home and duck inspection form and reviewed and explained the results. We also reviewed photos of the ducks both before and after.Great team and recommended their efforts.Thank you Chris and Shane. I hope you both have success in your futures.
The Barron team of Bill, Mason, and Matt did a great job on our duct work cleaning and sealing yesterday. Our 1900 home has mid-1970s vintage infrastructure so was filthy and very leaking. Barron scheduled our work, called the day before with a reminder, the team showed up when scheduled and stayed until the job was finished in a single planned day (7pm). The guys did a great job answering our questions and concerns and were flexible to deal with our daily logistical challenges. Great work!
Barron replaced our furnace, crawl space duct work, heat pump and water heater. Through the process weve worked with almost 10 Barron employees. Every one of them would receive 5 stars from us for their customer service, knowledge, communication, reliability, and thoroughness. And they all seem to love their jobs and working for this company. That says a lot.4 other other companies gave us estimates and we chose Barron because they seemed to offer all the services we needed under one roof. Their salesperson has been with the company for many years and was much more thorough and knowledgeable than other companies we talked with; most of which didnt even follow up after sending an estimate to us.We feel very confident that this investment in our home will last a very long time because we purchased great equipment that was installed by professionals who do excellent work and really care about their customers. We cant recommend them enough.
I recently purchased my home and knew the air ducts and dryer vent badly needed to be cleaned. Ian and Dylan were professional and efficient. They introduced themselves and then got to work. They did an excellent job. Clearly explained what they had done, including a duct assessment. This followed the service of my furnace a couple of weeks ago by Jon. I highly recommend this company. Perhaps not cheapest but definitely the thoroughest.
We recently replaced a wood-burning stove with a more efficient Valor natural gas stove/heater. We found everyone we dealt with from Barron to be very knowledgeable and helpful in making our decision. Jeshua Morgan came by and sized up the job and ultimately did the installation. He arrived on time, was very efficient, and knows his job. We are very well satisfied with the work done and instruction given as to operation and care of the new stove. Thank you to the Barron Team.
Ian Sharp came to our condo to do duct cleaning. He was kind, efficient, thoughtful, thorough and professional. He went above and beyond. Highly recommend. 5 STARS!
Barron showed up for the annual furnace service. Right away the tech wanted to sell me a CO detector for $185. You can get them for less than $20 anywhere. Then he wanted me to replace a capacitor for over $100. Amazon sells them for less than $10 and it would have been no extra work to put the new one in. I generally felt like we got good service from Barron, but this guy didnt even clean the filters on my furnace. I cancelled my service contract and will look for a company that offers more reasonable value and isnt so predatory in their approach to customers.