So far its been an amazing experience at Fitness Connection. Its a new facility so you expect it to be clean and it is. It is large in space with an abundance of equipment. The staff is friendly and helpful, I hope it continues as the facility matures.Is refreshing to see people from all walks of life coexisting on the pursuit of health, fitness and well-being. The music is loud, I think that is helpful because the facility is so large, I dont mind it but if youre sensitive to the noise make sure you have a good set of earbuds/headphones.There seems to be some confusion about exiting the facility, there should be signage to keep the traffic flowing.I wish there were more adjustable benches, an additional bench is need in the womens area, currently there is only one. Hopefully management will make that improvement.They sell products but they do not accept Apple or Android pay at this time, adding that option would be a nice addition.The vibe is nice, I look forward to my next workout.Update 9/6/2021. I dont know when it happened but I noticed there are now two benches in the ladies workout area. I know that all requests cannot be honored but its nice to know they are listening and doing what they think is feasible to accommodate gym users.
Big gym.. all the equipment I need and more.. came as a guest.. I will come back as a MEMBER!! Love it
Such a great gym so far! Has pretty much everything one could possibly need from a gym and more, including a basketball court, sauna, and separate training areas for classes and even a womens training area. Ill consider giving 5 stars when they have a store open on site! Would be nice to buy things like t-shirts, locker combination locks, and drinks at the gym itself.
Great Experience, Im There Every Weekend, Changing My Diet Soon So I Will Have The Energy To Workout Everyday! Play Room For Kids, In Door Basketball Gym, Outdoor Basketball Gym, Playground For Kids, Delicious Energy Drinks & The Staff Are Knowledgeable & Patient... Glad I Signed Up.
These facilities are pretty awesome. They are very well lit and open. I truly appreciate the upcoming child care. The childcare facilities are built to encourage an interest in fitness in our little ones. Hands down this place is the best value for your buck when it comes to gyms
The blonde hair girl at the front has the worst customer service skills and she is also rude to her coworkers. Doesn’t seem to be able to handle the job. Great gym though but she left a horrible impression on me as I was visiting from Atlanta.
EDITED: Theyve since stopped pushing their product at you as soon as you walk in the door. I truly appreciate it and do enjoy this gym and everything it has to offer 💪ORIGINAL ⭐ : I know you have pre-workout, protein and more. That does not mean I am interested in buying any. Please stop trying to sell me on it as soon as I walk in the door. I bought my membership, I am not obligated to buy your products just for showing up to workout.
Absolutely love this place, been going here for 3 months now and have been amazed on how the facility has been.
Best gym in town . All they need to do is change the basketball court to a pool.
Great place to get a good workout. My only complaint is the cleaning stations cleaning solution are often empty. I suggest bringing your own wipes if you are concerned about cleanliness.
Im enjoying it. Love the sauna! The place is lighted very well unlike most gyms. No pools but I can live with that.
Woke up to 5 $49 charges on my account. My husband and I signed me and my teenage kids up on a $10 per month/ $10 to join promotion. It was my understanding that we were signed up as a family. The gyms grand opening is 7/16 and I’m already being charged multiple times for an “annual membership”. This is poor communication at its finest. I will be cancelling all 5 memberships.The truth should be outlined upfront and not after signing up. And a family shouldn’t have to pay multiples fees. Very disappointed.Let me also add that when we signed up at the club, they made a mistake and put us as members of a TX Club so we had to resign up, pay twice and then wait for a refund. Not a good experience. Back to Planet Fitness
Ive been attending this gym everyday for the past nine days. This is my first time actually committing to a gym, so I cant compare it to any other, but Im enjoying it. I feel like they have a lot of different equipment for my fitness goals, I love that they have a womens section, and the staff is nice and helpful.
I love how clean it is, cleanest in fayetteville. The staff are so positive and polite. Everyone in the gym are very courteous of one another. The ONLY reason it’s not 5 stars is because of the hours. I want it to be opened up 24 hours because we all know those 3am workout sessions hit different.
Very rude staff. Had to say no like 20 times yet they STILL tried to talk me into signing up for a membership. I had to EXPLAIN that I stay out of town and I just wanted to pay to use the basketball court once. It’s unnecessary for me to even explain, if I say no once then that should be enough.Then afterwards they had a bitter attitude with me and my friends. If you can, go to an outside court or to the YMCA.
I absolutely love this gym! Today was my first day back from a break and my friend told me it was top of the line and it did not disappoint! The facility is huge, and all of the amenities are on point! Good job Fitness connection!
I love this gym!!Spacious ✅Clean ✅Women’s area that doesn’t have recycled old equipment ✅Equipment for every fitness goal ✅Basket Ball CourtsGroup classes ✅Awesome bathroom/shower/dressing areas ✅Great monthly membership ✅Ridiculous start up fees❌At a whopping ten dollars a month membership, what this gym delivers is priceless! Love it!!
Jose, at the front desk, has superb customer service etiquette and went above & beyond to make sure he addressed my questions and thoroughly explained everything the gym has to offer. He is one of very few young men that exudes such professionalism which made it a pleasure to work with him and sealed the deal for me to join the FC family. Keep up the good work Jose!!!
Its a great gym but its not $10 per month. When you sign up, they charge you for the down payment ($0-$150) then they charge you for the PARTIAL month in which you signed up, $10 per month, and $50 yearly fee. So when you do the math, its at least $14 a month, which isnt terrible but they are NOT transparent with their contracts if you sign up over the phone or in person, you do need to read the contract. The gym is still great, just wish it had a pool or some other sports center other than basketball, and you dont have much control over what plays in the cinema but those are baby complaints haha. Keeping my membership but just so people know, there are more fees than you think.
Not a bad spot, actually. Pretty large, spacious, new equipment and lots of cardio. Generally not too crowded when I go but I can see how it can be extremely crowded at certain times. The locker rooms are nice and large with a sauna and showers. Wish there were a couple full sized lockers, instead of all halfs.
Love this place. I there every single day since I joined. Sometimes twice a day. Only down side, there need many more cleaning stations with the pandemic and the vast size of the place.
Was not told that the kids club would be extra, and was told everything is included minus if you wanted the personal trainer. I understand that is new but you should still know what is extra and what isnt. Will be canceling. When trying to get them.on the phone, Good luck with that. Went in today and seen people answering the phones. But when I call i get the automated message and all it does is ring and go to voice-mail. Left several messages and no response backUpdate: spoke with district manager and everything was cleared up and they made some management changes
They have everything you could want and it is very affordable. The problem is how popular/crowded they are. I understand that is not something they can really control though. They have a huge area of machines which you can get on almost any time but the freeweights section simply cant handle the number of people who use them. Like most people who seem to ho there, free weights are my preferred workout medium but I often have to change my routines because every square inch of that section will be full. Still worth the price but expect to deal with crowds.
Love it! Everything’s new and clean. The women’s workout area is great! Very big so it doesn’t seemed packed. Only thing stopping me from giving it five stars is the hours:/
When I spoke to the manager and regional manager about a concern the regional manager stood up like he was going to try to intimidate me, thrust his hand in my face and said, “This conversation is over, we’re not even gonna talk about this”. This was before I had really finish my first sentence.And the fact that it had at least two gunfire Incidents in the parking lot since they’ve opened pretty much tells you all you need to know about the gym.
Ive been to a few different gyms in fayetteville and this is by far the best one Ive seen. Everything looks so clean and the locker rooms are amazing as well. The equipment looks completely new and work amazing. The staff are super nice and its an absolutely massive gym as well. The starting fee is really good as well. 10/10 would reccomend at least giving it a try I think youll love it
Does anyone know exactly what day it will open? I’m super excited to experience such a great facility available during these pandemic times. Drove past it and it looks HUGE. Just want to know when this week it opens
I hosted a table day with my company (T-Mobile in Hope Mills) and I was just in complete awe of the facility and the welcoming atmosphere they’ve created. This was beyond my expectations when i think of what a gym will look like from my past experiences.First of all, it’s HUGE. The common work out area is huge with literally everything you can think of needing to fit your routines. They have a basketball court in doors, a women’s only section with NEW equipment nothing ran down or torn up like what I’ve seen with other locations that try to cater to women’s personal space. And there’s even a theatre inside so you can watch something great while working out.The children’s area is absolutely awesome. Huge windows so you can easily spot your kid, a basketball gym for them along with another theatre!I was working our event so i didn’t have time to do a full tour however the monthly cost and the luxury that comes with it is an amazing deal so im definitely signing up online today! I can’t wait to get back on my fitness journey
They will randomly close the basketball gym. I woke up at 5:00am to play and had people coming to meet me who had to arrange child care in order to come. I get there and the gym was shut down as a “punishment” because there were members who broke rules the night before. I asked if they intend to continue this policy and the very very long, convoluted, rude response was basically yes but that I could call before I come. Yea I don’t think I’m going to wake up at five am to call and see if I can use a service I’m paying for.Also, they never told any of my friends that the child care is only for children of certain ages and only for certain times of the day. I was told the gym would be open 24/7 but it’s definitely not.Hopefully they change the way they communicate with members! Good luck!
Nice place to get fit. My only complaint is not enough cleaning stations. Please put more to ensure better access.
Only come for the classes, very overcapacity, never see staff cleaning the equipment nor speak at the front desk. With covid, the cleanliness should be the #1 top priority and there’s only 5 cleaning stations on the entire gym floor. Missed my work out last week because they closed early due to a incident in the parking lot. Also, my friend brought her kid and the kids zone closed early!
Chantelle is awesome!!! She teaches body pump and body combat! Her energy and enthusiasm are what pushed me through her classes!! I highly recommend her!!
Great new facility with lots of things to try. Sauna and the womens only section make me feel most comfortable.
Had to cancel my membership and was told a one time fee would be charged. This is the 2nd month in a row I have been charged. I will be taking care of this as soon as possible. There should be no reason a credit card cannot be used to sign up and a debit card with important bank information used. This is poor practice and shady misinformation. Also, there should be more than one method to contact customer service. Only providing a number to call instead of having an email as well seems unprofessional.
I was told that member ship was $10 now I was getting charged $50 without being told. And I was 3 days late canceling my personal training and they charged me another $172 even though I’m moving and not gonna use it. They said I HAVE to pay it and can’t refund me.
Fitness Connection is a fantastic establishment for just about everyone whos willing to make the best out of their $10 membership. Man for 10 bucks a month, I can ball in the same establishment I workout at, as well as getting some benefits in the zumba classes they provide. Awesome facility, always clean and on top of that theres always joyful cool people behind the desk and in the gym when you get the chance to chat withem. Man and its fairly new on top of all that 👌🏾👍🏾💪🏾.
Great gym, def an upgrade from planet fitness. Only thing thats missing is the fact that its not 24 hours yet. Spacious, so many different machines, lots of variety, never have to wait for a machine.
I’ve been going to this gym consistently since their grand opening. Way better compared to the planet fitness which is also $10 a month.Not sure why everyone in the reviews are complaining about not knowing about a $50 annual fee when it’s CLEARLY stated in the contract YOU signed. Always read before signing up for anything.This gym is very spacious & alot of machine equipment so you don’t feel like your working right next to someone.Womens area is really nice, however they only have one bench in there which is not nearly enough.Also don’t like the fact people cannot go into the group area when there isn’t a group class in session. Waste of space.
Great new gym. Plenty of equipment. Great womxns fitness area. My 2 hopes are that they turn the volume down and improve the quality of papertowels used for cleaning the equipment. For $10 a month, Im very happy!
Easy to join online. Tells you exactly what youre signing up for including the fees, which is practically nothing. Love the no contract! Drove by location and it is freaking huge! So excited to get in there!
Decent, clean, more cardio equipment than they need. Then again, if they didnt go cheap and buy low end rowers and airdynes, maybe they wouldnt all be unusable or outright broken
Have been going and really loving this gym, but was disappointed to show up an hour before they are supposed to close to them being closed. still a wonderful gym, just a bummer!
This place is great. The atmosphere is great, the space is great. All around great workout and experience!
Love the place, specially the kids area, but the kids area opening hours I feel are not reasonable, Friday and Saturday close early with no evening ours, Friday & Saturday are my days when I don’t have to worry about coming home a bit late with the kiddos and my best time to go to the gym are from 4-8pm since I work. 🤦🏻♀️
One of the best corporate gyms Ive ever been to and super affordable monthly dues, with almost too much equipment to choose from, if thats even a thing...Totally recommend!
Good family environment, new gym equipment, clean, different classes,, indoor basketball courts, sauna, friendly and helpful staff, good music, Day care as well
Nice,clean modern gym with plenty of space and equipment for everyone to use when they want. The hours are good.
They offer free classes and for 10 dollars more a month they offer two hours of daycare for those with children
Absolutely love it! Especially the work out area for women only 👍🏼
Fitness connection is awesome. The best gym Ive ever been to.
I’ve been to the Greenville NC and Raleigh NC locations, all are nice. I knew to expect the same when the Fayetteville location opened. This is a great gym.Update: I will say it is very cold in here though. Hard to get in a good sweat even during cardio because it’s freezing. I like this gym but cannot workout in the cold.
Room full of equipment.Social distancing easily accomplished because of gym size.I love this environment.
Oh wow this place is mostly amazing! Great environment for lifters of all levels! Very spacious and user friendly with signs of where you are in case you dont know whats what and whats where. There was no racquetball court sadly. Doesnt make sense to have 3 basketball courts AND a separate half court. I mean thats alot of basketball courts! I understand the business location plays a big part but wow.Edit::::::: had to change from 4 star to a 1 star because I got alot of push back for asking them about them installing a 5 dollar thermometer in the saunas. Saying its up to corporate and if more people request it, it can happen this isnt a customer friendly thing to say. And I will not be coming back to this gym or recommending it just for that reason. My wife uses the women sauna and takes 10 min to sweat and I use mens sauna and take 2 min to sweat. I would like to know what the temperature is bc I feel like shes getting cheated in a cooler sauna. Thats unacceptable and should not be tolerated.
So monthly membership as I was told was 10.00So why was my card charged for 50.00? Im going back to Plantet fitness they dont lie to get memberships...BAD BUSINESS
I like it! Especially the women’s only area. Basketball court is a bit crowded but other than that, above and beyond for the price! Can’t wait for the kids area to open.
This place is germs infested. My son went here one time and caught Covid. Ive had the membership less than two weeks and in order to cancel I have to pay for another month and I dont get my annual fee back.
Love this gym!! Great atmosphere and energy! Also very diversified group of people!!
Everything ny kids go here there is an issue. So I canceled the membership
They cater to all levels of fitness man or woman. I look forward to going everyday
Great gym just wish it was 24hrs as advertised but I understand staff shortage due to the pandemic....
Cheap Membership and clean facility with lots of machines, basketball courts, dry sauna, women’s only workout section and group sessions.
It is good but need better treadmills
Whent yesturday with wife and the kids to work out...dropping the kids at the club we turned away cause they were over capacity..i missed my work out completly...expand staffing to help working parents
Very nice.... well done
Love this new gym!Great classes!
Best Gym out here in this location
My first time was enjoyable.
Terrible. Opened too soon and gym is incomplete. Customer service wouldnt escalate or let me talk to supervisor about billing.
Very very very very very very very very very very very very busy. Then it closes. Goodnight. Try again tomorrow!
Yay !! I hope this will have a steam room and. Sauna like Raleigh so there no excuse now you can workout
Liking it so far so good.
Super excited about this new facility! Our family cannot wait for it to open!
Biggest gym in town, 3 toilets...lol wow
❗❗SCAM TOOK $49 TWICE OUT OF MY ACCOUNT UNAUTHORIZED ❗❗ Was NEVER told about annual fee or i would never sign up😡 DISPUTING WITH MY BANK
When will be y’all 24/7 like every other location?
Still new.m.time will tell
Friendly staff, clean equipment. Im glad I joined
Great Place.....
Great place
Horrible. I joined pre Covid before the building was built when the new manager of the Fayetteville location was out soliciting......Guess what---I woke up to two $10 charges from my account. Our gym in Fayetteville isnt even open...not even built!!! ....I just spoke to Mariah who was the rudest customer service person I have spoken too! She told me my membership was good at any location. I asked if I was supposed to drive over an hour in each direction to work out?!!! She told me she couldnt credit my account. This is the most RIDICULOUS thing I have ever heard......
I like 💪🏿
Awesome!!