10 out of 10. The guy who checked me in and triaged me was hilarious and I had so much fun cutting up with him. The doctor was super relatable and bedside manner was on point as well. Sad that they can’t be my primary care!!

My experience was great! Super easy to make a next day doctors appointment online. After I checked in they called me into a room shortly after. They took my insurance and the staff was very helpful and friendly! Will be back!

The Doctor and staff are very professional and friendly. Checking in was a breeze. They made sure I understood all that they were doing and answered any and all questions.

$200 for a rapid COVID test. Rude and inattentive front desk.

So far I am waiting on an appointment when I walked in there a few hours ago thinking this was an urgent care. I’ve heard good reviews about the care that people receive however I have been bitten by either brown recluse spider or black widow and it needs immediate attention, and I’m a little irritated that you have to make an appointment for urgent care. That’s nothing like anything I’ve ever experienced at an urgent care place. So I’ll give them a chanceBut my leg is swelling and I have Dr. the bite to the best of my ability but I need immediate care.

The place was great! I tried 4 other places and finally found Mercy Urgent Care that was open and would see me. Everyone was so very nice and got me back quickly. The Dr. was very thorough and didnt rush out. He explained what was wrong and gave directions on the meds to take. Thank you all for treating me so very well. God bless you. 🙏😊

The facility was very nice and clean. The staff was so courteous, helpful, and professional. If needed - I would not hesitate to come back.

What is less than 1 star. My daughter in law who is fully vaccinated went for a COVID test due to shortness of breath and they said it was a 2 to 3 hr wait laughed at her when she asked for an appointment or to wait for the test. Honestly its unbelievable how unprofessional they were. She is going to another urgent care center to find out her status. I cant believe that someone who has taken all the right steps to protect herself and others doesnt qualify for a bit of professional service when having shortness of breath.

I have only ever had an amazing experience at this location until today and i would absolutely never recommend this location because of it. came in the get covid tested out of genuine concern and not only did the nurse i saw have his mask below his nose upon entering my room, he proceeded to voice his own personal opinion on how “over blown” the seriousness of covid is and essentially tell me i was dumb for coming to get tested. the doctor didn’t seem to care about the fact that i had been directly exposed and nearly rolled his eyes at me when asking if i had symptoms. when my visit was over i was merely handed my results sheet and the doctor walked out without a word. this clinic used to be a very comfortable place to go with personable and KIND nurses and doctors but today i got the worst care i have ever received anywhere.

Absolutely worst place ever! Couldn’t even be seen for a headache, ear ache, sore throat, and drainage. Front desk advised all symptoms were treatable by over the counter. Told them I’ve been treating it with over the counter stuff and hasn’t made a difference. Ask if they could prescribe something strong. Advised they don’t have narcotics in-house. First of a simple antibiotic could have treated my ears. And a little Sudafed could have worked. But noooo could not even see a physician it there’s even one. I can’t even take narcotics bc I don’t have the tolerance for it. If you don’t want to help people get out of this profession. Oh mind you their parking lot was completely empty.

Our family of five needed a specific Covid test for a trip to Hawaii. We saved our spot online and were in and out quickly. The entire staff and Dr. Vest were exceptional! Very friendly and provided important information for uploading the test results properly. If I ever need an urgent care facility in the future, I will most definitely come here!

Dr. Vest and his nurse, I didnt catch her name, were AMAZING. They both treated me with care and respect. Dr. Vest quickly diagnosed me, gave me all sorts of tips for the issue and prescribed me what he felt I needed. And the nurse, she gave me a steroid injection, and I didnt feel anything! She is the kind of nurse you want taking care of your loved ones, sames goes for Dr. Vest!

Very impressed with this clinic. The entire staff was very kind and compassionate.

18 year old went for rapid covid test for known exposure and they sent us a bill for $75!

Honestly the visit was amazing and they got me in quick and booked an appointment online. The reason I am leaving a one star review is due to a magical bill that appeared in my mail and the steps that followed.I went in for a Covid screening and was in and out just like that. 4 months later I get a bill for $213 dollars. I then found out that I somehow waived my medical insurance so I did not have insurance at the time of visit. The last week I have spent a total of 9 hours on hold trying to call the number they provided on the bill. 9 hours. I called everyday for 3 days and stopped the call when I reached 3 hours of holding. I emailed them the same day and was told that I will get a response within 72 hours. 84 hours later I still have not heard anything.Today I finally get ahold of the department after another hour long hold and the associate was not very well informed and sounded like he had close to zero idea what he was talking about. I asked to speak with his supervisor and was given the same story. The supervisor even told me there was no such thing as financial assistance and the best he could offer was a payment plan. Please see the attachment that says there is financial assistance available.I meet both qualifications listed on the piece of mail they sent to me both the supervisor stated otherwise and when I asked him how is that he could not give me an answer. After asking him to explain this several times and he was not able to I finally gave up and ended the call.Be careful of surprise bills from here and if you do get them good luck getting any sort of help from their support desk. I will choose a different clinic for future visits due to the poor customer service after my visit and over the phone.

I called multiple places in town to see if I could get a test for something I’d been exposed to. I’m always nervous going to a new clinic, especially during these times because all the rules are different & I don’t currently have insurance. They were kind from the phone call through the entire visit. I was able to reserve a time slot online and be seen within minutes of the scheduled time. Each of the three people I encountered working were friendly and helpful. Dr Vest was the best! He listened to me and talked through my symptoms - seeking to understand me instead of rushing to a conclusion. I will go back to them in a heartbeat.

A really well designed system that works for the patients needs and comfort. Dr. Vest is one of the best doctors Ive ever dealt with. He took his time with us and explained in detail what we needed to know.I would highly recommend this facility.

The worst urgent care ever – the receptionist guy is very rude and unprofessional. The receptionist didn’t even care enough to ask questions why I was there. The available schedule was the next day, but it was 3 p.m. and this urgent care closes at 8 p.m. I was there because I had extremely painful abdominal pain. I can see my PCP for the next day appointment. I went to urgent care because I needed an immediate treatment.

Dr. Vest and staff were awesome- fast, accurate, safely conscious and efficient! Definitely recommended!

The nurse and doctor were very knowledgeable about Hawaii travel and COVID testing and were very fast, helpful, and friendly.

I observed the highest quality of medical care at this facility. Professional and pleasant greetings made my check in a breeze. The doctor and her staff were excellent in providing my diagnosis and instructing me for home care.

I would like to take this opportunity and give a great 5 Plus star review to this location and Dr. Carl Vest. One of my family members got COVID right before Christmas and we found out Dec 31. They got us in on Jan 1 and did the rapid test for my whole family. In and Out in 30 minutes. Dr. Vest spent time with us explaining a lot of unknowns about COVID. I really appreciate his time and professionalism. This is how medical places and doctors should act and care for patients. I know a lot is going on right now and you guys are doing an awesome job and you are appreciated! Thank you sir and to your staff. Stay safe.

Great facility. Great staff. I really appreciated the care, concern, and attention I received from my provider (Dr. Vest, I think). Highly recommend.

Easily one of the most positive health care experiences weve had with our toddler son. Practitioners were patient, kind, sensitive to his feelings and thorough in answering my questions. Extremely thankful to know an urgent care with this level of service exists in our community!

Facility was very clean and “save my spot” option made the experience quick and easy with no problems! Staff was friendly and professional.

I can’t say enough good things about this urgent care!!! Highly recommend. I had a medical issue that required multiple follow ups in a short period of time. I met many members of the staff. Everyone was kind, professional, friendly, and went above and beyond to put me at ease and calm my nerves. A+ care. I won’t hesitate to return for any of my family’s future needs.

If I can give a 0 star I would! The receptionist guy doesnt know what hes doing. Had to repeat myself 10 times that my husbands first name isnt my last name. He kept insisting that on our insurance it has my husbands first name as my last name. They couldnt even get the insurance through because BCBS billing department wont let them send the bill anymore.

I would highly recommend the Mercy GoHealth (Fayetteville) Urgent Care. From making an appointment online (easy, same day, save-my-spot options) and the friendliness of the front desk, to Dr. Vest being kind, professional and thorough, this is easily the best Urgent Care facility I’ve visited and I would quickly recommend.

It was a great experience all around! The staff was super personable and professional and Dr. Vest was wonderful!

Staff was extremely professional and helpful. Great location it was easy to get in and out of.

They were timely, kind and professional. They took our safety during the pandemic seriously, explained our results and we weren’t just a number...

The Provider was helpful and knowledgeable. The Staff members were very kind and patient. We had held a spot for later in the day in case we didnt get in earlier. They got us in and cancelled the later spot all while keeping a smile on their face.

This is the best kept secret in Fayetteville. Very clean facility. My daughter and I were in and out in half an hour. We were the only ones in the waiting area until we got a room so no exposure to other sick people. The X-ray tech that checked us in and the doctor who treated were both very thorough and knowledgeable. Highly recommend. Best experience I have ever had at an urgent care clinic.

This was the best doctor visit I have ever had. I came in incredibly nervous about an illness I thought I had. Dr. Vest went above and beyond to listen to my concerns and provided compassionate care. The visit was quick and everyone was very friendly. This was hands down the best experience I’ve ever had with a doctor. Dr. Vest has to be Fayetteville’s best kept secret.

The first couple times we used this place it was very nice and the doctor was very helpful. Last week we went and the doctor did not listen to what I already know was wrong because it is an ongoing issue but our provider was out. Now the problem is worse and when I called the person was very unhelpful and rude. They basically said if you want to come back in and pay another $50. I will not go back again.

Wonderful receptionist.Dr. Vest is an excellent doctor. So glad I found out about this clinic!

The service was excellent! I signed in and they were able to put me in a room right away. They were very thorough in their diagnostic procedures and got me out quickly. I would definitely recommend them to my friends and family. Thank you!

I have been to 6 or 7 different after hours Clinics around Springdale / Fayetteville since moving here in 2006. I went to the clinic on Saturday Aug 15th.. This was my first time at a Mercy facility. I had the best care/experience. The Tech and Doctor Vest were comprehensive, detailed, informative, insightful, caring and ran all the right tests. The Doctor took the time discussing my symptoms. He nailed the diagnosis and within 12-24 hours, with meds, I was feeling the best I had felt in over a week. I will not go anywhere else except this clinic!!!Thank You

Completely horrible experience. My son was injured during a JV basketball game. When I walked in to this place I asked if they were able to do stitches. The woman at the desk said he would need to be evaluated first, but the Dr stood up and said she didn’t examine head injuries. She was extremely aggressive and continued to yell at us that she wouldn’t be liable for diagnosing a head injury. My son is 14. She could have showed some compassion. We went to the ER at Northwest Hospital where my son was immediately seen and treated.

Just went here on Labor Day to get my young kiddos checked out. I was so impressed with the care we received. The nurse practitioner was kind and very knowledgeable. She gave us more time than most MDs I have seen and discussed her recommendations very thoroughly. The clinic was clean and the system was easy to navigate. We will be back.

This is without a doubt the best urgent care facility I have every been to. The level of care is top notch, and the resident staff is extremely thorough and knowledgeable. The best thing is that there was no paperwork to fill out! Thanks for the positive experience.

Such a good place to go! Service was fantastic, the way they get you processed in and out is better than any urgent clinic Ive been too. Greeted at the door by name and I was talking with the nurse practitioner in less than 5 minutes. Full of useful knowledge and very direct with how to kick a sinus infection. Only place Ill go from here on out.

Mercy-GoHealth is by far the best urgent care facility in the NWA area. I had barely any wait time at all and all of the staff are exceptionally friendly, especially Dr. Vest. Truly compassionate people who try to help you the best they can and provide great service.

Very kind and knowledgeable people. I dont have insurance, but the visit was affordable and they were respectful of my financial situation. The facility was clean and well maintained. I would definitely recommend this place to others.

Impressive facility. New & clean. In & out so so fast. Really kind and patient with children. Very caring people. I’ve received a follow-up call each time I’ve visited. Thank you! So glad we have this Mercy option in Fayetteville!

Wouldnt let both parents in with a sick kid. What kind of place would do that? Bad attitudes. Never recommend this place.

Staff was extremely professional and accommodating. We have taken both our daughters here and both times received prompt service. The facility is brand new so all the exam rooms are very nice and clean. Would highly recommend.

I couldnt get in with my doctor. The NP Nathalie was very professional, knowledgeable and genuinely cared. Thank you for wonderful!

The staff here is efficient, thorough, friendly, & highly effective. A warm and welcoming environment, where you will feel at ease.

We were visiting Arkansas from out of state when my nephew became sick. I took him to the Mercy GoHealth in Fayetteville and the care and service was absolutely outstanding. The facility is clean and easy to find. Julie greeted us and helped us to figure out our insurance and Natalie, the nurse practitioner, cared for my nephew. Thank you Julie and Natalie for taking such amazing care of my nephew!!!!

Let me start by saying wow, this clinic is awesome. I went there for a UTI and received the best care. The clinic was sparkling clean, automated check-in, friendly nurse, no wait, knowledgeable doctor who actually listened to me. Wait, so what’s the catch? Um that would be the billing department. Two to three months after the appt, I finally received the bill and it was for the wrong amount. That is, they have been billing me out-of-network when they are in fact in-network with my insurance. I called my insurance provider and for once we were in agreement about a claim— the bill is being processed incorrectly, we are in-network. They said they would call the clinic and tell them to fix it. After two unsuccessful attempts (like getting disconnected messages) they finally made contact. Surprisingly, the billing admin had NO RECORD OF MY EXISTENCE. Really? Because you’re somehow still able to send me a bill. My insurance company finally asked me to contact them to get it sorted out (lame punt, I know). I emailed them three times, waiting one to two weeks in between, before they finally responded and told me to TALK TO MY INSURANCE. Are you kidding me? This has been dragging on for six months. Get it together already. Issue is still not resolved, at this rate I anticipate it will drag into the new year. Fellow googlers, you have been warned.

They never showed up for the virtual visit, and it was not a technical glitch.

This clinic has excellent staff who are detail oriented, caring, and efficient. Its a modern and nice facility. Great service. I had the flu. They gave me the choice of Tamiflu and Xofluza. I chose Xofluza because it stops contagion within 24 hours. It worked great for me and Id recommend that and this clinic to anyone who has the flu or needs immediate non-emergency medical attention.

I would give more stars if I could! We walked right in and my son was taken care of before I was even finished with the paperwork. The woman at the front desk and the doctor couldn’t have been any kinder or more helpful.

Staff was awesome! Thanks for taking good care of me!

The staff was wonderful, they took the time to address all my concerns. This is the second visit and I would absolutely recommend them.

Professional and easy visit! Happy you are in Fayetteville, Arkansas!

Clean & new building. Very professional & friendly staff. I was in/out in 25 minutes. I felt like they listened & were helpful.

Best staff, professional, courteous, efficient. 10 stars

Had a great experience, staff was friendly and helpful, and got an evaluation of my worsening shoulder pain while waiting for an appointment with my doctor.

“no-appointment needed”