Shout out to Eric and Roderick! Both these guys went above and beyond to help me, even so far as to do a couple things that had nothing to do with the tires I bought from them! Big ups, and nothin but love. Yall guys are awesome βπΌβπΌ
Bought a new set of tires 9 months ago and the sidewall on the left rear exploded. They would not admit it was faulty even thought the side was blown out. They wanted to charge me for a new tire plus mounting and balance. Will neve go there again.
Great experience. Efficient quick service. Friendly and knowledgeable staff. Customer Service was great, will return.
My Mavis auto technician was on it this morning! I went to get air put in my tire and Makayla noticed instantly that I had a nail in my tire. She explained the importance of getting my tire plugged, the low cost of getting it plugged, and she was able to fit my car right in. My wait time wasnt long at all...I thank God for her seeing eyes and for the auto technician that actually plugged the tire!
Wonderful Customer Service. Very knowledgeable and affordable. A big thank you to Mr. Sean at the Fayetteville, GA location for being so kind and helpful. Definitely will come back and recommend to others.
I took our vehicle to Mavis because they are one of the few locations that are open on Sunday, and we really needed an oil change. I dont normally service my vehicles on Sundays, but the past week had been too busy to take it, were down to one car and this was the only day we could do it. I arrived at 11:30 am and asked how long it would take to do a simple oil change and tire rotation. I was told about an hour. About 3:15 I finally got my vehicle back. I was not given any kind of update the entire period I was sitting in the waiting room. The guy at the front desk finally walked out and asked me which vehicle I was waiting on, and then after looking into it, he was apologetic and told me hed take $10 off my service because of the long wait. Within 15-20 minutes of taking the vehicle back, it was done. When I got the final bill it was almost $90 - and thats with the $10 off. The front leather seats and steering wheel had greasy finger prints and grime all over them. Just a poor experience and not a good value for what I had done. I dont think Ill be taking my vehicle back here again. I know the pandemic has affected businesses ability to find competent and reliable workers, and yes, it was a Sunday... but come on guys! You need to do better.
The customer service I received from Sheldon and Micala was great. Thank you for always taking care of me.
I had a great experience with the staff at this location. My car was diagnosed with a bad battery from my Hyundai dealership, I came here for a new battery and they ran a diagnostic test on my car and my car battery health was 100%. They saved me hundreds and I will be back for sure for more service! Great staff, great experience! Thanks!
The store manager Tiffany was the best. She saved me and my wife so much money. The service was awesome!! I wish I could give her more stars. We will definitely be back!!
Excellent customer service. Me and my husband was at Inman farms when we realized he had a flat tire. Google the closest tire store and here we are at Mavis Tire and brakes. Fast friendly would definitely recommend for anyones tire needs. Excellent prices also.
The customer service is amazing. The manager saw the line outside and open a few minutes early. While working the front desk by herself she got everyone in and out quickly.
I had flat tire and LITERALLY FOUND THEM RIGHT BEFORE THEY CLOSED. Ms. Micala was so gracious and made sure I was able to get service and make it home safely. THEY ARE ABSOLUTELY AMAZING!!!
Andre & Micala are worth more than gold!! These are the people you want to represent your company!! Polite fast service! Clean building! Mask! Even the mechanics were polite!! Iβm a returning customer but after my experience today, this will be the only place to service my vehicle!!
They did good just had to wait a extra day for pickup do to some equipment issues they encountered. Good Work Thanks
Great Service !!! employees are always friendly and helpful....please visit
Andre and the crew were very professional and efficient! My go-to shop!
I must have not met the kind people described in other reviews as the female there on Sunday 9/5, indeed wasted my time. She gave me a quote of $800- I agreed to it. She told me the car would be ready in 1 1/2 hrs. When I came back the car was still in same parking spot. I approached and asked when it would be ready and she said βwhen thereβs a spot availableβ. No time frame given any more. If her explanation would have been advisory or even a sorry for the inconvenience, maybe I would have stayed but her sarcastic βhere are your keysβ showed her lack of customer service or empathy for my time being wasted. There are too many tire places for me to have to deal with this ignorance.
Micala was very helpful when I came in. She helped recommend the right wipers for my car while I waited for my brakes to be serviced. Would recommend d this location!
They were quick and very helpful. I enjoyed Andre and Micala and am happy they were very informative. The whole experience was a pleasant one. Thank you
Very unprofessional if your car isnβt broken before you get there itβll definitely be broken once you leave a tire Job went from tires to the whole car falling apart in less than a week! Very unprofessional and Sheldon is a great manager just two of his team members I would highly NOT RECOMMEND!
I had a wonderful experience! Micala took amazing care of me and they had me back ok the road within the hour! Highly recommend!
Yesterday I had a wonderful experience at Mavis Tires & Brakes Fayetteville 85 south. Andre save me hundreds of unnecessary dollars for service not needed. Thanks for your knowledge.
This is awesome. They changed my tires and alignment super fast, Iβm very thankful
Awesome experience!! micala and dre were so helpful and i was in and out within 2 hours.
Great customer service.... I thought it a bit pricey.... but seems like good work so far
I stopped into Mavis about 5:25 because I needed my tire patched. The sweet young lady said they werent taking anymore customers. I said please I have a nail in my tire. She said let me ask the manager. The manager came out and asked what vehicle I was driving. He said let me go outside and see if I can fix it. He gave it a look and said. I can take care of it. I was so pleased. This is what you call great customer service!
I was in and out quick. Love this place, I pass the mavis by your house to come to this location.
Great service. In and out quick!
AWESOME!!!! Staff is very personable and friendly. I will be back. 1st time here
Seems to be a well run location and they are very honest and professional
Tiffany is a cute and sweet girl. Very professional. Really clean facility. Came in for an alignment in 2020 and they did a decent enough job for me to come back a second time for another alignment for my lifted truck. Good work.
I really like the staff. They make me feel comfortable. They do the job fast and thorough. I always bring my car here.
Andre was amazing and so helpful. Right on time and so kind. Thank you
I had two tires replaced after that i noticed steering wheel shaking set an appointment for 1 p.m to rebalance the tires they were busy being sympathetic they offered 3.30 p.m then they told me to wait 1 hr so made 2 visits to no avail that meanscater to new customers and do not fix existing complain
Excellent service. Very friendly staff
I was on my way to Iowa from Florida and the mavis in port richey florida had checked my tires the day before i left. What a joke. We had a tire separating and after calling 4 Mavis locations in the Atlanta area Andre and Micala at the Fayatteville Ga location took us in right away and had us back on the road in no time. They were great and I wish they were at my location in florida.
When here for an oil change and new tires service was great !
I was in and out. I have been to other Mavis locations and the service does not compare to this location. Not to mention it was very clean. Thanks guys you have a return customer.
Ive never serviced my vehicle at Mavis Tires, but I was able to squeeze in, without an appointment today. In and out in 20mins for a full synthetic oil change, tire rotation and fluids check and top off. All under $70. Ill see you guys in 6000 miles. Keep up the great work!
Sheldon and Dre are very professional and I appreciate there service me and the will most definitely be back...
Mavis dealt with the nail in our tire quickly and professionally. In all respects, we had the best service possible. I definitely recommend using Mavis!
I was in and out when I had a nail in my tire. Customer service was great!
Outstanding service and work. Definitely recommend this place
Tiffany is the best! Her professionalism and can do attitude makes it a pleasure to bring my truck in for servicing.
Service was great and they were happy and willing to help.
Amazing place, they always do a great job!! They are fast, courteous and professional. I will definitely be back!!
Tasia and Terrance offered the best customer service and made this incredible stress-free event for my husband and I. Mavis Tires & Brakes in Fayetteville, GA 30214 staff and atmosphere is very inviting and caring with every detail. Fix all repairs at an affordable price. The staff go over and beyond my expectations.Crystal and Jesse
Awesome service! Thanks to Mikaela for the assistance!
Very good customer service and quick and efficient work done
I have taken my vehicle here multiple times and have gotten good service and they have done a good job with both of my vehicles. I want to give them 5 stars because the lady that works the front is really great, but they give me times that my car will be ready that are grossly off which isnt a really big deal, but they also tell me they will call me when my car is ready and I never receive a call. I end up having to call a few times. Overall I will be back.
I had to get my Jeep serviced. Met an employee there name Andre, he seems more knowledgeable than the other Mechanics (I spoke with them, I fished around) Im very picky when it comes to my vehicles. I was very pleased with the work done to my Jeep. Ill be back again for sure. Thanks.
Nice professional people, and good service.
I am a totally competent mechanic. There is only two things I cant fix on a vehicle. Tires and alignment. I installed a brand new rack on my van while visiting my mom . The day after I installed it I took it to Mavis to get an alignment. I told them I was in the middle of a road trip to Texas (True) and they said they would get it done quick. Too quick it seems. They twisted the tie rod without any regard for the rubber boot that is designed to keep dirt and water from damaging your steering. As a result they twisted them to the point they were torn open and broken. This was a new part one day and the very next day these guys broke the boots. I then drove back to Texas with my brand new steering exposed to dirt and water the whole trip. Over the next week I noticed the steering felt odd so I took the wheels off and found the issue. I called Mavis on a Saturday to talk to them and was told to call back during the week to talk to a manager. I called back on Wednesday and was told there was no manager and to call back tomorrow... I will update this review as I go through the process, but I will not use these guys again as this was a total rookie mistake. Check their work !!!Edit: I did finally talk to the manager. He was very nice. After I informed them I had to fix their mistake myself they offered to re do the alignment. As this was already fixed I declined. They then offered an oil change, which I accepted. As I have only used this location once I cannot speak to competency in all aspects. I can say they were polite at least.
Mavis did a great job on replacing our tires efficiently and a good price for two cars. They also replaced my front end steering rods and ball joint connectors effectively making my car safe again for travel. I didnt know the parts had worn out. Also, with two old cars and a big trip moving several hundred miles away, I asked for two car inspections and one oil and filter change. They inspected all points on the cars and fortunately found no problems to repair. This relieves our minds as our newest car is a 1992 and our older car a 1962. So having them inspected thoroughly gives us peace of mind for the long trip on Freeway speed traffic. They charged nothing for the multipoint inspection on both cars! That was really nice of them. The employees are very friendly, listen well, and document all maintenance issues I brought up. They addressed them all and provided us with excellent service. My hats off to the Mavis dealer on Ramah and Hwy 85S in Fayetteville, GA.
Super helpful and very transparent about everything, I definitely can trust them with any of my auto issues.
Wheel alignment...poorly done..tire balance poorly done.. went to inform...no change in condition...waste of money..will never go back to that location again
Ms. Tiffanee had overall great customer service. She was very friendly, knowledgeable, and professional. She made me experience there very positive. Thank you again!
Very professional and to the point doesnβt feel like Iβm getting played like at other service shops
First time customer and I was very pleased. Easy to make an appointment and select tires at competitive prices. Staff was courteous, respectful, and friendly. Keep up the great work and I will definitely be back to the South Fayette Store!
Andre had the best customer service and my car is working great! Im not sure what I wouldve done without him. Mavis is my new go to shop!
Received excellent service today at Mavis South Fayettville from Ms.Tiffanee. I was very pleased by the professional of their employees and how they handled my service needs in a timely manner. Would definitely recommend.
Experienced great customer service from the manager Sheldon with my tires. Very kind and went out of his way to assist me as I was passing the location. I am very appreciative. I will be back for other services.
This location is great! Micala was awesome!!!
Manager Jonny williams was super, great attitude and positive vibes. Everything should definitely see this location.
I was more than impressed with the service I received. Was early for my appointment and Tiffani (pretty sure that is her name) took me right away. She was knowledgeable and walked me through what I may need to get done, called me after they looked at the car, and when I picked up the car, both ladies were fantastic. Have already recommended Mavis Tire and Brakes and will be back! Thank you!
Jasmin was very accommodating and service was quick! Thanks guys
Tiffany helped me with my visit and was very patient with working with me so was her assistants I had great service ! Highly recommended !
The service was excellent. The manager recommended products and services that would help prolong the life of my SUV. I was completely satisfied when I left
Great staff, they found me some good discounts on services I was needing anyway, and were very fast changing out 4 tires, changing my oil, and performing an alignment on my car. Will definitely go back there when Im needing service. I had avoided this place back when it was Kauffman tire due to a bad experience there, so I was very pleased to see such a positive change to the business, especially since I work across the street. I definitely recommend giving them a shot!
Very courteous & clean place. Follow COVID protecall. Did good work. The only problem i had was with wait time otherwise great
The service at Mavis Fayetteville is awesome. The associates are friendly and caring. Manager Tiffany was very attentive and looks for a solution to your problem. I will continue to use Mavis Fayetteville for my tire needs.
I was getting my air at kroger and it just kept going down and I was fortunate to be right next door and Sheldon was very helpful and got me taken care immediately. I love the service he provided. You saved the day.
Great Service and decent prices.
Great customer service!
Great Customer Service !!
I love this place. I drive 40 min for all my car needs
Great timely service, very professional and courteous.
Good customer service, i dropped my car off and picked it up at the time they told me it would be ready.what more can you ask for?
Honest!Checked 2 of my cars. They didnt need brakes and they told me and didnt charge me.
One of the best experiences Iβve had very professional and very helpful with every question I ask
Great customer service, professional attention to detail and genuine care to provide the best service in the customer interest. Thank you Tiffanee!!
Visited again and still superb service
This establishment and the crew, especially Tiffany, were totally awesome. If youre looking for fast, honest, top-notch, caring, and professional customer service this is where youll find it all. #Jeep Nation
Great service in record time!
This was my first visit to this store. I was very impressed! The wait time was very good. Tiffany was very pleasant and professional.
Great location, good customer service, quick service.
Andre Wilson is the guy to go see! He knows what he is talking about!
Everything was as stated and they were quick. The only complaint woul be the tire pressures werent set as to turn out low pressure light. Tires were all 20lb low.
Tiffany was and is superb excellent example of experience in an employee top notch.
Excellent customer service! The manager, Eric Mitchell and Sales Rep, Jasmine Willis took the time to explain everything relating to my tire replacement. However, the Fayetteville store needs a facelift. It is not aesthetically pleasing at all!!
Very friendly and nice staff
I wonder why appointments are even suggested when there apparently is no consideration to honor them. I made an appointment and was told to wait an hour upon arrival, which I did, but after waiting for 2 hours with no service or explanation offered I became concerned and spoke to the 2 managers on duty. Needless to say, they offered no assistance and I was told that I should consider leaving my car. Had they told me earlier this could have been alleviated. I have been a loyal customer for years, but I feel my business will be better appreciated elsewhere!!!!
I came in for a flat repair. Tiffany was amazing! Very friendly and explained everything to me so I understood what was going on with my car and even past visits I have had!
Micala is awesome!
This store is getting better and better everytime. The people, the service feels like they belong in the community and they make you feel like that care about your car and your business. Appreciation on both ends. I trust these people with my vehicle to keep it safe and running efficiently.
Polite, efficient, on time. Very professional.
Every time I go here I receive the best customer service fromTiffany . She always go over and beyond to make sure that the customer is satisfied. You have gained a loyal customer because of her knowledge and dedication to please the customer.
Kari was great, she went above and beyond to help me . Love this place :)
Great service great experience, would recommend to anyone.