The rates are reasonable. I try everywhere to find non-owner insurance policy. That wouldnt cost me a fortune. But the ones that I check with. Would cost me a couple of thousand. But Direct I can easily afford and fit my budget. Also the agent I deal with. Was understanding and answers all my questions. Which allows me to understand my policy benefits and limitations.

I talked to Ms.Maudlyn today about getting insurance so I can get tags on my car today after getting my title notarized. She was so thorough and I appreciate her so much! She was great and VERY good at her job. We did everything over the phone and she made sure I understood everything she was saying. I especially appreciated this because I’m new to buying insurance etc. But I don’t have anything else to say except that she was AMAZING!

GREAT💎💎💎......ONE CAN REALLY CEE THE WORLD WITH ROADSIDE ASSISTANCE😀😁😀😁😀😁😀😁😀

Ive had three different people give me a price on the same policy and all three people gave me a different price and I dont mean within a few dollars I mean 20 and $30 difference. It bothers me because I have been with them for so long.

Had numerous problems trying to log into my account. I wasnt sure if it was because I was on a mobile device or not. I wish they had an app to use instead of loging into the website.2/12/21 Direct promptly responded to my concerns. I was able to get into my account and also find out that they will be working on an App that should be coming out in the near future. Thank you for your support!

My agent,Kristen Jones,was extremely helpful and got me in and out nice and quick. An overall great experience.

The staff are the nicest and the most professional. The atmosphere is pleasant. You can sense the regard for the customers needed help and so they are patient with diligent. Maudlyn Ayala was my agent. When we first walked through the door she was already greeting us; with her reaching smile, she said Hello. I new we were going to be fairly taken care of. She certainly took care of us and did not push me out the door though the store was closing in a few minutes. She cared that I cared about the car insurance coverage to have it completed, completely. Mrs. Ayala is the best. I believe her co-workers feel does the same. Their persona seemed the same. Thank you Direct for Hiring one of the best staffs. I think I will have a great relationship with Direct.

Great service I am with direct insurance now

They always have your back but they not cheap

This is a great place to do business! The rates are competitive, but the staff is spectacular!!It doesnt matter who you interact with while youre there, you will receive all of their attention. If calls come in or another employee asks a question, theyll briefly acknowledge them then finish with you. It works the same way if theyre on a call.Additionally, they make the extra effort to create more than just a bleak office experience. With just a bit of decor, they create a welcoming atmosphere for each season.If you are looking to either purchase a policy or compare your current one, please give them a call. Theyll treat you like youre valued, and give you a good value too!

Tried to tack on roadside assistance insurance that I wasnt aware of till the end that should have been made known to me up front

Omg Nikayla Cannady was a great help to me when I call and was having trouble with my insurance.. Thank you so much ❤️❤️Also Kristen Jones was also a great helpThank you guys sooo much

The best insurance company I’ve ever been with!

My name is Francis White . I live in Florida but have had two accidents in north Carolina. I needed help finding out about my claims. Kristina Jones went way above the call of duty helping me, she spent about two hours calling and calling different numbers until she got the information needed. I was so impressed that I wanted to make sure Kristin Jones is recognized for her hard work .Your company would be much better off if you had more employees like her. Because of her perservance I have already recommended her to a friend to get a policy from her .Thank you very much, Francis White.

The agents in this office are all very friendly! Every time I go in they are smiling and ready to help!

Customer service A++

My husband got a quote from this office! Very impressed with the professionalism and understanding of the agent. She was very helpful.(Nick Evans)

Good service an dependable

Awesome

My quote was very competitive with other quotes I have received from other companies. Kristin was great to work with.

Paid for roadside assistance for 5 years some company came in and disrupted my policy they did not put roadside back on and I had to pay a hundred bucks out of pocket for a tow screw these rip-off artist

Best quotes ever and the customer service was remarkable!!!

I am truly grateful for the service that I recieved today. Kristin and Makayla are true class acts who know the business, and go above and beyond for their customers. If you are looking for home and auto insurance, I highly recommend the Direct Auto Insurance of Fayetteville NC. 💙🍸🇺🇸

Me and my husband went to this office and we was amazed how nice and professional the environment is and especially the bilingual insurance agent. We were well taking care of.

Great service mrs Oyala great agent.

Perfect customer service and plans

I love the customer service here. Ms Kari makes you feel like your at home cant forget Mr Lee. Best in fayetteville hands down great rates as well.

I love Keri, shes the best insurance lady I ever met. She so professional and very funny. Thanks Direct Auto..

Lashonda was very helpful.. Wonderful experience.. Thank you very much

DONT use this business!!!!! Keri took $80 more from my account than I was told!!!! Lied to about monthly rates and when I asked about refunding my money Ive been given the run around, now I am hiring an attorney. They lie to you then steal out of your account!!!!! Worst insurance company Ive ever dealt with in over 30 years buying insurance!!!!! Stay away!!!!

Told us one price then after about a month,raised the price ..would not recommended. They are with National General...Worst place we ever deal with,hands down...

Great customer service good conversation nice people 👍👍👍

They are more expensive than they say

Nice friendly staff

Awesome customer service!!