My back and shoulders were really tense. My masseuse took time to hit all the trouble spots. The total body massage was great. When I got up my body felt so relaxed I couldnt get my legs to move. 🙂Thanks

ABSOLUTE WORST place to get a therapeutic massage unless you want a cookie cutter massage. I would not recommend to my worst enemy.

Great people and served in a timely manner. Everyone was so nice and made sure maximum comfort was achieved!

I hurt more today than I have in months. Raven did a terrible job. Her procedures were too fast and completely unprofessional. It was like she never took a class. Im so sore I feel horrible.

Great establishment if youre looking for a good massage with none of the frills youd get at a day spa. Prices are reasonable and the massage therapists Ive seen are great, especially Kawanna. Definitely recommend!

I would give zero stars if I could. The worst management I have ever seen. I will never go back to a Massage Envy again. We cancelled our membership since it was nearly impossible to get in for an appointment during COVID. We were told we had three months to use our credits and could transfer some to family members or friends. We transferred one to a family member and paid the transfer fee. Family member went to book the appointment and was told the credit expired. We called this location on three separate occasions and asked to speak to management to reactivate the credit since we had already paid the fee. Manager was never on shift but was told that the manager would receive the message and fix it. Family member tried to book the appointment again a few weeks later after we were told that management would fix it and it was never fixed. Not only that but it’s incredibly difficult to cancel your membership to begin with. They only care about getting you to sign up, then want to make you jump through hoops to cancel. I will never give this business my money again.

Professional staff no waiting they know what theyre doing highly recommend body scrub

So my wife book what was suppose to be a 30 min massage. But, it ended up being 20 mins and i felt like the area i emphasizes on weren’t really worked on. For 10 mins she worked on my upper back it wasn’t until it was 10 mins left when i asked would you be able to hit the other areas i had typed on the screen. So after that horrible experience, i went to check out and they asked me would i would like to book another one for $115. I told I’ll buy the machine myself. It’s wasn’t worth me spending that much money on this again.

Aquilla was the truth. Deff check her out and thank me later. I wouldnt make a decision based off these reviews. Most people only leave reviews to complain even though they may have had multiple good experiences without leaving a good review. 🤷‍♂️ Thank you guys very much.

I was gonna go here but then first bad sign when I pulled up the windows are dirty ...please clean the windows makes a big difference on presentation and class ... Went inside to see what type of services offered they were so off compared to local competition like u could get a hour massage for only $65 cool but then it cost half of that just to add hot stones and the whole vibe is off not relaxing more like a walk in clinic feel ...

Poor customer service skills. We were put on hold multiple times over the course of 15+ minutes and in that time our couples massage was booked by someone else, as we were processing our booking. They kept thanking us for our patience and returning us to hold. If they had been attentive this wouldn’t have happened. Disappointing.

I arrived.. they took me to the back to a dark room. The receptionist said the masseuse wasnt ready so the receptionist took me back to the front. When the masseuse came in she asked what pressure I wanted, I said firm but no too hard because of the back pain I was having ( which is why I went in ). She told me to lay face down and she left the room.. Before the door closed I started to ask how much I should undress but she closed the door and left. I then stepped out the room, she was gone.. I asked another employee walking down the hall and she told me. The massage was so PAINFUL. I woke up the next day with my back hurting even more. It defiantly felt like a deep tissue which I let her know I didnt want. Im sure there are some good massage therapist there..unfortunately I do not know their names. Also when I went to the front to pay the receptionist was very unorganized. she claimed to have recommendations from the massage therapist but then said she didnt know why it wasnt in the computer and said never mind. I highly doubt ill return. Getting a massage is supposed to be a relaxing and seamless experience and this was everything but that.

Relaxing atmosphere customer/client attention is excellent

Great service and strong hands!

Requested a 60 minute deep tissue massage. Informed the therapist of locations I needed concentration on. Well, to say the least, I going got about 5 minutes on those areas. Disappointed and wont be coming back.

Just not real happy with how my memebership was handled due to covid.

As Always a job well done

1st time here and great experience. Lacentia did my massage therapist. She was soothing and I would definitely recommend her. I appreciated that Federica gave me an introductory rate which I was gonna ask about but I didn’t even have to - she brought it up before I could ask which was wonderful. Thank you!!

Edith was absolutely perfect, I am a member with Massage Envy and this is the third time I have been in. Edith by far gave me the best massage I have ever had and will be using her from now on. I have yet to have any bad experiences from this location and highly recommend them

Nice job.

Had no slots available

First time coming and very pleased. Called on a Thursday afternoon and got in the next day. The gentleman was very nice on the phone with scheduling. Facility was nice and clean. Everyone was nice all around and great massage. No complaints here! Already scheduled my next one.

I really enjoy going to massage envy. i didnt know regular massage therapy would help so much with my daily routine and my health but the therapists there are amazing. Every time i come in i am always greeted with smiling faces and given hot tea with honey which i love. The membership is definitely worth it. They gave me a half hour upgrade for my birthday too which i thought was cool. Id recommend this place for sure.

Yesterday I had a massage with Casey. She worked all of my focus areas with great skill and expertise. She even found things I was not yet aware of. She is nothing short of amazing! And the front desk was not rude at all. They were polite and accommodating. Love my massages here. See you in 2 weeks Casey!

I was 7 min late for my appointment, a 90 min massage, and was told that I needed to fill out a form (which I did - took 2mins) and a restroom break before the massage would leave me with only 65 min for a massage and I would still have to pay for 90 min. The staff was inconsiderate, unprofessional and snarky. After escalating the concern of paying for 90 min when only receiving 60 min of service, 30 min had already passed. The massage therapist talked majority of the time about negative aspects of her life experience (personal domestic violence from an ex, etc). This was not the place or time for that. The massage was decent but the service was not great. Only one person at the front desk was willing to assist with my concern. I won’t be returning to this facility. Not a great experience at all.

The place looks old. I expected more from this place. My massage was okay. The massage therapist actually hurt me during my massage. I didnt like how they kept pushing for us to buy a membership. I felt it was informative, but unprofessional of Massage Envy.

Came in for my prenatal visit and it was a great experience. very welcoming when you come in to when you leave. Although the service was great the after math for my body the next day was achy no fault to anyone but myself for being super pregnant. Its just my body hasnt been adjusted to being so taken care of. Will return once baby is born.

My debit card expired in July. I got a new one like normal and activated it. Apparently ME automated charge for July didnt get through on the old card and they called me for an update. O.k. no problem. After confirming my card number and new expiration date more than 6 times. It go annoying - the staffs response was it wasnt her fault, she was new and she couldnt hear over the voices of everyone else in the office. Glad that was over. Two days later I get a call from a different staff - asking for the same information. I told her I had already provided it, but I gave it again, and had the staff member repeat it back to me again. I called today and made an appointment. Same issue again - my account isnt updated. Mined you - its just a change in expiration date. I go in for my appointment and am asked if I want to swipe my card to update my account because it is suspended. No, I do NOT want to swipe my card! I want to know why I have given my debit card more than a dozen times to the staff, had them repeat it back and it still not updated. The manager comes out, confirms my updated information and asks me if I want to swipe my card to update my account. Havent you heard me? No - I want you to explain how you can have my updated information and look me in the eye and tell me its not updated. She told me I could have a nice day since I wasnt going to be keeping my appointment. So glad....you invited me to leave Miss manager. You need to think about apologizing for YOUR attitude and poor performance of your staff. You dont deserve the star I gave you.

I spoke with Lisa. If that was even her real name at Massage Envy today and I had horrible service. It is safe to say I will never be going to your company ever. I am a new customer and was actually looking into membership but after todays experience I absolutely will take my money else where, and will make sure any friends and family I know do not go to your location either. Lisa was extremely rude to me. I tried to explain my situation as my husband is in the service and is away. He bought me a surprise Valentines present for a massage. I was not going to be able to attend because we have home repairs going on during the same time of the appt.... I tried to reschedule and she told me they were going to charge my husband regardless of me going or not and that she refused to reschedule a time. No one is able to be at the house but me during these repairs since my husband is busy sacrificing his time to keep YOU safe. I am appalled at this customer service experience. Clearly you dont have the customers best interest at heart.

It took me a few times here to find a massage therapist that best fit my needs,but now I see neesha every month and she’s awesome! I’ve been coming to this location for almost a year and have never felt pressured to sign a contract (I’m month to month after my 6 month contract ended) like I have at other wellness chains. I love the professional environment here and appreciate my appointment starting on time every time.

Yesterday, was my first time visiting Massage Evny in Fayetteville, NC . I was unhappy with my first visit and will not make any more appointments for massages, maybe a facial. After, arriving 15 minutes as asked I was informed that Sterling was running a little behind but not to worry I would still receive my full time. I was seen at about 4:15 and still finished at the time I was suppose to. I also paid for the $10 extra for the machine for the first ten minutes. He used the machine the whole time and barley touched me . I feel completely cheated.

I went to this location for the firs time today. Brittini at the front desk was so polite and friendly/outgoing and very helpful. Also, I very much had a great experience getting my massage with Katelyn. She was wonderful from making me feel 100% comfortable in every way. I was so very relaxed when my massage was finished. I highly recommend her and will be going back to her in the near future.

Called on Thursday and got in for an introductory appointment on Saturday. Jo, the receptionist, was AMAZING! She checked me in and out and was extremely professional and awesome! I went ahead and became a member because the massage was so tranquil and relaxing. I can’t wait for my next appointment!

I have had massages before in other location in Fayetteville, I was impressed with how quickly they could get me in and Jan was amazing. After the massage she discussed my problem areas with me and she was on point as I already knew what they were, after month of crazy stress I feel so much better. Brittini was the young lady at the front desk and she was very helpful and had lots of good information. She was able to answer all my questions. I will definitely be going back.

Super friendly staff. My therapist was really nice and attentive. I made another appointment.The stretch therapy whatever is hot garbage though. If you NEED someone to stretch you I understand but any able bodied person it’s an easy no thanks.

The staff is always very friendly. I do recommend finding one therapist that you like and going back to them so that they understand your history. This will give you a better experience. I have never had a problem with booking any appointments when I give them adequate time to accommodate.

Everyone at Massage Envy were professional and courteous. A great experience for my husband and myself. My husband was very anxious about getting a massage and everyone was supportive and encouraging which made his experience a positive one. He now wants to go back and get more massages!!

Made an appt online with Katrina. This was my first time to this location and I had a great experience! Katrina has magic hands! She gave an amazing massage and I felt amazing afterwards! I will definitely be going back to visit her! Thanks again Katrina!

I had a massage (Sue) and facial (Natalia) and they were both top notch! I have had numerous spa treatments at other locations and other spas and these ladies were among the best. Customer service when scheduling was courteous and accommodating. Highly recommend! C. Waters

Minimal scheduling issue, but couples massage was great!

I had a wonderful massage here by Sam. She actually listened to my problems and was able to find my trouble spots. Honestly one of the best massages I have had. The front desk staff were also very nice and helpful. I highly recommend.

Samantha Tice “Member Concierge” (what a joke) is unprofessional. If you sign up for a membership please tell them to shut up so you can read all terms and conditions. I went in to cancel my membership, was offered to place membership on freeze for that date 3-19-19 the girl (Lisa) told me that I would have account frozen for 3 months. I get a email from this Sam chick that it will freeze after my payment comes out which was not said yesterday when I went in there. Lisa said that it would be started on 3/19/19. Sam showed no remorse didn’t apologize for the miscommunication or anything. Made it seem as though I didn’t read the terms and it was my fault. I will be reporting this everywhere including BBB. Go elsewhere for massages. She needs a new job and she is supposed to be the supervisor.

Good massage place. Very clean, relaxing and professional. Recommend their membership plan if you want to get more out of it than just a massage every once in a while. D’Angelo and Theresa are amazing

I was unsure about the type of service I was going to receive and didn’t want to give my card information because of the bad review below but decided to try anyway because my friends personally use this spa.The front desk receptionist was very nice and explained to me everything that I needed to know including the last minute cancellation policy which can result in a charge for a late cancellation. This policy is the exact same at a nearby spa facility so I’m annoyed that the previous reviewer made it out to seem like something out of the ordinary instead of a standard industry practice.The service was great and although I didn’t sign up for a membership ( my acccount isn’t setup for that kind of lifestyle ), I will recommend this facility to others and the front desk receptionist was named Lisa too so your experience will vary based on your listening skills.

Bryant is the best deep tissue massage therapist I have come across after visiting few other Massage Envys. The staff there is warm, professional and very accommodating. Regular massage therapy has been very helpful with my arthritic pain. Later hours during the week would be very advantageous to the company.

I enjoy getting a massage like everyone else, but this particular location is my favorite. From the masseuses to the staff, everyone is amazing. Brittini is so inviting when you walk through the doors and my favorite masseuse is Shauna. She focuses on your trouble areas and ensures you are satisfied and tension free when you walk out.

Poor customer service! Just want your money and once they do they dont care how you are treated! NEVER GET A MEMBERSHIP! Trust me, you can just get a gift card for every time you want one.

Simply put this staff has a great amount of professionalism. the masuses are are well qualified and educated on how to gone information to improve your well-being.I have never been disappointed from any massage that Ive ever received here. The environment of this building is calming as soon as you walk into the door and through out the whole facility.

I am a massage therapist in training. I graduate from massage school next week and I had to get a massage so I could write a paper on it. I had Ms. Hazel and she was amazing! I have been a horse trainer for over 20 years so I had a lot of issues and she worked her magic and was able to reduce my pain level to almost none at all and my range of motion greatly improved as well. She is awesome and really knows her stuff. I will be seeing her again!

This was the highlight of my week! Form the second I walked in I was greeted with friendly staff who were warm and welcoming. They walked me thru the process of getting set up for my first time and were very helpful! I loved how during my massage and facial they walked me through every step and made me feel at ease. I will most definitely be coming back!

Had such a great experience during my first message. Rasheeda did an amazing job! She made sure I was comfortable the entire time and took care of the tension in my back and shoulders. I will definitely be back!

You never get the time you pay for. If you get there 15 minutes early, the masseuse are still 5 to 10 minutes late. And even after starting your massage late, they always finish 10 minutes early. If you pay for a 1 hour massage, you will be LUCKY to get 40 minutes. Some of the masseuse are decent, but overall Id recommend taking your money elsewhere.

This was my first massage. I enjoyed the experience very much. Jessica was very friendly when we arrived. And Thersa did a wonderful job. I signed up for a membership and look forward to experiencing their other services.

Great service

Edith and Samantha did our couples massage; as always amazing. My husband has had a membership for over two years at this location and it is his way of treating himself. Especially after a work out, training, etc. Terry is always a doll, too!

I visit Lacentia regularly! Shes always amazing and attentive to my needs. The front desk staff is always nice and helpful

I have always had a great experience here. DiAngelo is a fantastic therapist and Patrice gives phenomenal facials! I go in every month and would go more frequently if I could! I highly recommend checking them out, along with the rest of the team!

Jessica at the front desk was very accommodating. The people in the room next to us were a bit noisy which lead to not being very relaxing. Jessica quickly apologized and gave me a free 1/2 hour upgrade. Happy customer! Amanda is my massage therapist and she is amazing! For me it is hard to find one that knows exactly what I need! My other girl left a few months ago and I am glad because Amanda is A+++!

We tried to make an appointment here being new to the area. They called the day before and reminded us of the appointment, then called the day of 4 hours early saying we were late and they were charging us for the appointment. Um no. No you’re not. The appointment was at 4, it’s noon. Horrible first impression. We will make the drive to start fresh somewhere else.

The front desk assistant Jo was so sweet and helpful. Theresa did an excellent deep tissue massage. She has a quirky and fun personality.

I had the best massage! I have went to many massage therapist, but Sterling was the best. He was very professional, listened to what my problem were, and had the perfect pressure. I was so satisfied, I joined massage envy right after.

I scheduled a couples appointment with my husband for our anniversary, I asked for a prenatal for myself (because Im pregnant) and a deep tissue for my husband. 8 specified I wanted my hips focused on with both the person on the phone during scheduling, and again during the pre massage questions on the tablet. After arriving we filled out a form asking a series of health questions and things massage related, two questions asking if I was pregnant, both I expressed that I was. The massage was great! It felt great, I got a little uncomfortable with my belly but for the most part was great. However at the end she had said ot was great to focus on my hips because they were tight and I told her that the reason was because the baby is sitting basically right on my hips, then a look of complete horror washed over her face and she told me she had no idea that I was pregnant. Although the massage was good, the communication here was awful, I had scheduled a prenatal massage and the masseuse had no idea. It makes me wonder if it would have been a little more comfortable or if the massage would have been different if people had communicated and given me the massage I scheduled for, it seemed strange to be asked multiple times and no one does anything with the information they are asking for. My husband however, really enjoyed his massage and received the deep tissue he scheduled and he said hes never felt so good.

Front desk staff were super friendly. Especially Jo st check out. Sterling did a great job with my massage. Definitely going back

The owner is Steve Green, and he doesnt know what hes doesnt from a hole in the wall. A hole in the wall is ore useful than him. if you have any questions, please ask me. I will tell you everything about this company.This company and the owner are a complete and serious joke through and through. They have no idea what they are doing and that will be their downfall, through and through.Look at all these negative reviews. You think the owner would come to his senses, but no. Time to wake up.

I guess that I have been real lucky to of had one of the best Massages of my life, because if I would have listened to those people who had negative reviews, I would never have had a such great Massage. The Lady who gave me the massage today was hitting all the right spots with the right pressure and I have never felt so good.Tanja, Thank you so much!

Over looked that when my credit card expired on their files the canceled my membership without notifying me and I lost mine and my 24 unused messages horrible unprofessional management I recommend never join this company I paid for messages I never received. Hello have ever heard of email or mail notification total rip off I was a member for over 3 years and to honest the turn over is really bad you never know if you going to get a good message and it is hard to get appointments most of the time and this is the case in all locations.

So nice, clean, and relaxing! The staff was so nice!

I’ve been going to this Massage Envy for the past 10 months and have been seeing Cherise. She’s friendly, nice, and the most amazing masseuse. I’ll continue to see her as long as I’m in Fayetteville, NC. I definitely recommend her!!

Turned me away after showing up for a scheduled appointment because of a verbal policy they have that is not listed or stated anywhere on the website or front desk.

My second massage with Massage Envy was honestly not relaxing at all. I had Kim 🙄. The whole time she talked and talked and talked about relationships and how easy her other massaging job is.. i even paid $10 extra dollars for a machine that she used for a hour at the least instead of ten minutes as promised. She Had the nerve to slip me her number after the massage as if she was gonna get me to get more business from me after of that bull.. she talked so much she went over the 90 minute massage without touch my lower back at all.. i asked for the best Masseuse and i got Oprahs wannabe. honestly think i deserve my time back for the 60 dollars i spend every month to receive the poor massage ive ever had but ill just cancel my membership. if your store ever picks up the phone. if they offer u kim hang up.

Do not purchase an online gift card from this company, I received a corrupted file and they have no way of sending a new one. they will just refer you to the website and an email that will not work either. just wasted $75, and they claim to not have a number to anyone to call to talk to about resolving the issue.

I went for the first time and loved it. The from staff was friendly and had great attitude. I had a facial by Danialle and it was very infotmative and relaxing. I would definitely recommend to any. At the end everyone so so nice and manger came a d spoke to me. Great place.

Katelyn was amazing! I will make sure that I go to her EVERY time from now on! She was so pleasant in every way! See you next month Katelyn!

The foreign lady lied to me about being snout cancel the membership. The people here will lie to you to get you to spend more money. Do not go here.

Friendly Staff, great massages, good price. Definitely should have one after PT Test or Ruck March.

Ive just looked over the reviews for this place and am surprised. Im not sure if Im just lucky or what, but whenever Ive called for an appointment, I can get one that week, sometimes as soon as the very next day. Typically, the massage therapists are a few minutes late, but they end up running over in time to make up for it, and they actually listen to me (I prefer deep tissue massages, and I have been to places that think that I dont know what Im talking about, and I would get tired of telling them and end up having a negative experience, but this place listens to me and checks in with me to make sure that they are applying the right amount of pressure). I have never had the staff pressure me to buy products, and I always have courteous phone calls reminding me of my scheduled appointments. I would recommend this place to others. Im hoping the negative reviews are just reflective of people who are no longer employed there.

Massage envy has a bad rap for being a big box massage destination. However, I have never had any issues, I am make sure that I articulate my needs when I book an appointment and they do an excellent job.

I have been to other massage envys in Colorado, this has been my best experience so far. Front desk Jo was very positive and helpful and not a pushy sales person like i have recieved in the past at a different location. My therapist Charlott was amazing, she had me snoozing 10 minutes into my session. Thank you very much!

The massage was great but they took 350 from my bank for a membership I never started. I would NEVER go here again no matter what they say the programs they offer are not free so dont trust them.

Worst massage of my life. The students at miller motte were better. I chose massage envy because my usual spot, mihwas, is closed on Mondays, and i was off work for my b day. Never again!!!

I got a massage from Casey today and Resheeda last week and have had other therapist as well. They all were great and I have enjoyed every experience there from the arrival to departure. I strongly recommend going to ME Fayettevile to feel like a brand new person.

This place was great . The staff was very friendly and the overall environment was perfect. I went in for a 60 minute session and from start to finish it was amazing.

Had a wonderful experience for my first ever visit. Amanda was great, I will definitely be back for another session.

I think its all in your masseuse. I ask for Shawna every time and she is amazing. I had someone last week who was not very good, though (left feeling worse than I did when I went in), because there was a scheduling mix-up, but the staff is always very accommodating and pleasant.

Its has been along time since I visited this place. ... Its not a great experience for me... probably choose not to go back everAgain..

Treating my wife to some relaxation here was a mistake, despite reading some of the bad reviews. next time I will take these reviews much more seriously. First off my after I dropped my wife off I asked how what time I should be back and they said it will only be an hour. Now I payed for a 1 hour facial and 1 1/2 hour massage... They forgot so the lady at the desk said she could fix it as if she was doing me a favor but it was fixed so ok no harm no foul I left and a while later I got a text from my wife that she has been waiting a long time because they forgot the massage...for the second time... Im already feeling dissatisfied but as long as it gets done no big deal I thought. After I pick up my wife I can tell she seems more stressed than before she went in. She says her Massage therapist was very pleasant and skilled in helping her to relax and feel good but the rest of the experience was far from good. The facial specialist lady seemed to be non-existent most of the time and afterwards like nothing was done for her skin. She was also made to feel as if she was being lectured by her due to bad instructions. The main issue was how rude the front desk staff acted after the appointment. Apparently if you dont give in to pressure to buy the products or membership they turn in to high school bullies employing the age old tactics of talking about you just loud enough so you can hear what is being said and giving off putting looks at you while you wait for your ride. My advice if you dont want to deal with immaturity and get some relaxation for a special someone avoid this place find a friendly environment because this was $170 wasted whatever stress was relieved by the massage was brought back doubled.

Two months into my membership they used my account information to try to sell memberships to my friends. I wrote an email requesting to cancel my account. I told them I didnt feel confortable with how they were using my personal information and asked them to remove my credit card from the computer system. After being told that they would not take my card out of the system or send me a monthly invoice I sent a second request to cancel the account to which I received no reply. They are now telling me, over a year later that I will need to pay additional months fee and submit a special form and additional written request to cancel the account. Since I now have almost a year worth of services I have not used, I asked to give one to a friend. After being told that was no problem (for an additional $10 fee) she was denied to use the service. The explination was her name was spelled wrong in their computer . I called to verify the name was correct and was told a second time it was all set. The following day, after using the service she was forced to pay for the service out of pocket.I do not recommend memberships or giving them your personal information!

Ive been going here for 11yrs now, and I love it!! Nice staff, and Cherise is amazing!!💗

Was never a fan of massage envy until I came to this one. Worth a try

If I could give less than 1 I would I recently had a facial done on Valentines Day as a gift and it was the worst decision ever other than great service from the representatives I had a facial done not to shortly after that my skin is so irritated it started to hyperpigmentation and now I have to see a dermatologist to try and correct damage done never again will I go to massage envy again

Bennett does an awesome job... very attentive to problem areas... he’s wonderful!!

Sue is the best. I continue to visit this location because of her. I am extremely picky about massage therapist, she deserves 5 stars.

I asked for a deep tissue massage but instead was lathered in oil and none of my issues were addressed. I wish I over slept & missed my appointment. I was told I would have Hazel but got Shawna instead and that was a nightmare

The main drawer Jo was very polite and met with me before and after my initial massage.

So, I was informed that my normal esthetician was no longer with Massage Envy and I became a bit bleh! I tried an employee recommended by the manager, but it was not my best experience. As a matter of fact, it has been since March 5th since Ive been. (Im a member). The lady was very sweet, but the facial was a bit messy. Im really big on relaxation and it was almost the opposite. There was water dripping down my neck to where a small puddle was beside my head. Some of the product got into my eye (Thank God it wasnt a chemical peel that time), and I was honestly just over it. Anyways, I know my skin needed attention, so I decided to go back this week. This time I received a young lady by the name of Nichole. Okay, she definitely, well almost, made up for the last facial (Only time will make up for that). She is honestly amazing. Im looking forward to further treatments with her. I love Massage Envy still, and the variety of help you receive. There is honestly someone for everyone.

Katrina was amazing. I think it may have been the best massage I have ever had.

I went to massage envy yesterday. But was highly disappointed. Recently Ive been going to Bella Trio in Durham. They probably cost 15 more than Massage Envy, however, it is SO worth it. You get an opportunity to relax in their steam room before or after your massage, you get wine, the atmosphere is perfect. The massage is so relaxing, that you may fall asleep. It is the best!So anyway, yesterday I went to the Massage envy in Fayetteville since I bought my friend a Gift card for her birthday- I had the worst experience ever. My therapist- AMANDA looked zoned out. I had to keep telling her thats too much or thats uncomfortable. She had a slightly sharp finger nail that I felt as she was going up and down my spine. Then she kept sniffing in my ear. I was in the same room as my friend, and didnt want to disturb her massage since she was enjoying hers with Beverly. If I wasnt in the same room with my friend, I wouldve got up or requested another therapist but I didnt. I would never go back to this location, since I live in another city, I will continue to go to Bella Trio. Needless to say, if I decide to get more Gift cards for my friends- it will definitely be at Bella Trio. If anyone decides to go to Fayetteville - massage envy- do not let Amanda work on you. When I was telling the receptionist (who was very polite) she went to get her manager. The manager told me that she will note my account so that the next time I come, I can get the massage at the introductory price. LOL. No thank you because I will never go back there again.DO BETTER FAYETTEVILLE MASSAGE ENVY!

Nothing! Today was my 2nd time trying to get an appointment scheduled and the person who answered the phone said the earliest they can get me in is Sunday! The last time my husband tried to surprise me with a massage they took a message and called me back and I had no clue why they were calling but then said we cant get you in until 3 days later. Disappointed to say the least. They asked if it was my first time and I said yes, so clearly they dont care about first impressions.

I had a wonderful experience a great massage and the staff was super nice very professional

Terrible. The people on the phone are always very rude and its extremely difficult to get a massage less than a month in advance. When asked about different availabilities, they become clearly irritated. This is not a one time thing and has happened on multiple occasions.Go to the one in Pinehurst! I promise its worth the hour drive.