Used live chat to arrange for diagnostic. This was easy. The customer service representative was helpful and respected my answer when I declined other add-on services.The appointment was scheduled for less than 24hrs later on a Saturday. This was great.The technician was courteous and efficient, provided excellent information and completed the job well.I would definitely use this service again.

Carlos was very knowledgeable and thorough with servicing my washer and dryer. He made suggestions with cleaning the inside of my washer and dryer that were very helpful. For the annual maintenance of my washer and dryer, I would not want anyone else but Carlos to come back and service my washer/dryer. Carlos is an asset to your company.

Scheduling and reminders and last-minute communication with the repair person (Kevin) were excellent. Kevin quickly diagnosed and fixed the problem with the washer suspension. He helped me to sign up for a service plan, which he recommended due to the washers age (9 years). He was pleasant and helpful. I have had some problems with service in the past, but this time it was exemplary.

Disappointed with Repair Protection Agreement on my Kenmore gas grill, I was sold the agreement which stated that the product replacement if the covered product (grill) cannot be fixed. After two weeks and two service specialists, no fix and no replacement because the parts alone would be over $100 dollars and the specialists would not replace the grill.What good was it to pay $90 for the repair plan after paying $280 for the grill? I should have saved the $90 towards my next grill!

Our repair men were knowledgable and very nice. They repaired the door to our dishwasher. The only complaint I have is that the service trucks dont always have the parts that you need the first time they come out so we had to have someone come twice. But the parts were mailed to us quickly and in a week later the dishwasher is fixed.

We recently had our yearly maintenance check done on our fridge and washer. The tech was nice. Everything went well and were glad we got the extended warranty. Its nice to have things checked out and have a bit of peace of mind.Thanks!

The service done by your contractor was well done, I think. However, they got to my house 35 minutes late not to mention I had a 4 hours window wait . I like the old Sears service much better.

I called, they came WHEN they said they would. The service person diagnosed the issue, called for the part and returned within the time frame he had designated to complete the repair. I was very satisfied with the service.

Definitely exceeded my expectations. Without hesitation I would absolutely recommend this service. Will not go anywhere else for my home repairs.

Showed up on time, the Technician diagnosed the problem with the tractor within minutes. He had replacement parts in his van and got to work on the repair immediately. He was prepared and knowledgeable. I couldnt ask for more. Great job!

Eric Mattson was very professional. He arrived to replace our ice machine and did so. We are very happy that our ice problem was resolved.

Carlos was great, knowledgeable and efficient. He even had the parts needed on the truck. no waiting. Great job.

Paul, our service technician was excellent -on time, very professional and explained what was wrong with the equipment. His service is amazing! Dont want any other service man except Paul!

It was easy to schedule online, he was on time, and was able to repair the problem the same day. I would definitely recommend this service.

Requested a diagnostic visit worth $59 to check what was wrong with my dishwasher. I was told if any issues, I would be charged extra for repairs Upon visit tech charged me $80 dollars extra for cleaning - which I was not informed about nor approved.. so all in all paid $140 .. and my dishwasher still cleans avg. The $80 bill was sneaked in.. very disappointed. Will never contact sears again.. By the way all our appliances are from Sears.

Technician was respectful, friendly. I was happy he had the part to fix my dryer the day he showed up.

The technician was polite and helpful. He diagnosed and fixed the problem quickly and efficiently.

The repairman was prompt and professional. I will highly recommend him and Sears to my friends if they ever need a repair of their Sears products!

The tech was professional and courteous, he was here on time and even offered some tips on how to get the most of the grill.

If I was rating the Tech it would be 5 stars! Scheduling problems made the appoint men t frustrating. Ultimately, Sears got him here on time, but it took several phone calls and re-checks of the email confirmation. My 8 year old kenmore is running like new.

Excellent service and very helpful technician. Love this feature of owning a sears riding mower

My repair of my Craftsman Tractor was done very efficiently and effectively.

Very experienced and professional service

Worst service I have ever received. I am going to inform the States Attorney Generals Office Consumers Affairs Division regarding the inept service I received from Sears.I also am going to notify the local Televisions Consumer Problem Solvers of just how this Company treats its customers.NO ONE should purchase any Maintenance Program or Agreement Plan that Sears Offers!!Honest and true reviewSteve

This is Sears outlet, not appliance repair. OK if you need what they have in stock.

My Gas furnace was making a loud screeching sound and I shut it off and called Sears contract service. They were not able to come till the next day.Received a call from Tim the next day and he was able to fix the problem!Thanks Tim, Thanks Sears!

Excellent and skilled service by a personable technician.

While waiting to the parts to arrive, the tech kept my washer operable. Life saver,Thanks

Prompt, pleasant, efficient serviceman

Excellent service

Excellent!

Excellent

Excellent