I selected iPhone 12 Pro when I booked the appointment but they dont work on those. Wish Id known before driving half an hour to the store and then waiting in line. The person I spoke to was nice at least. Recommend calling to make appointments - which ridiculous for a tech store in 2021. 🤦🏻

Took 3 weeks to get repairs done and still have the same issue

When we come to Best Buy at Fair Oaks Lakes, in Fairfax, Virginia; we hope to see Mr. Matt at the Customer Service Desk of the Geek Squad. He is their best employee and a true professional!He always knows how to fix any problem on your computers. He never tries to fool you, lying that your request does not exist in the Computer World like other employees at other facility always do… He has that gorgeous laid back personality, always calm and smiling!Mr. Matt is Fairfax Best Buy’s hidden treasure as he always provides the best service for customers of Fairfax, Virginia.I have plenty of respect for his job and many more years to come!!!What can I say? Perfection!!!

Tried calling them numerous times about my repair status order which has been showing in transit for straight ten days. I tried calling geek squad customer service number and out of two hours on phone with them, roughly hour and half they put me on hold and transfer to other departments. I could barely get chance to speak to agents reporting issue for less than 20 minutes out of two hours!!its infuriating. And the most disturbing part is that no one picks up phone at store to talk to help me get transfered directly to Geek Squad Agent at location to address my concern. Now I have no idea and neither Geek squad customer service agents about my item repair status. God knows where it is at or is it even at repair shop or not. The agent convinced me that it would take 2 to 3 weeks to repair the item and deliver back to shop. But if the item is showing in transit for straight ten days than I dont know how to handle from here on. I didnt even want to put one star rating but I have no other option.

Nobody was at the counter when I arrived for my appointment. Eventually the best buy customer service rep at the kiosk next to it came and let me know where I should sit and that they would be with me shortly. One of the support team was in the back while the other was helping a customer. Around 40 minutes after my appointment was supposed to start the guy in the back finally came up to me. I was then told that they were too busy and that my iPhone battery replacement could only be done the next day. I typically wouldnt write a review for being busy but this case I was not even acknowledged by any of the staff and they left me waiting well over my scheduled appointment time.

Needed a TV that likely suffered lightning damage examined for an insurance claim. Couldnt find anything on the website so I called and asked, was told thats something they could do. Brought the TV in with an appointment and was told they wouldnt look at it. Thanks for wasting my time

On a Saturday, Brought my pc in since it was stuck in a booting up loop. Told me theyd have it ready by Wednesday, and asked if I wanted the flat rate of $150, or the year protection plan of $200. Took the year option, just in case. I also figured this $200 was on the condition they actually would fix my PC. On the next FRIDAY, I am notified that my pc is ready for pick up. Turns out they couldnt get the thing to turn on, and claimed it was an issue with my motherboard. Told Id have to go to Micro Center for that. Frankly, fair enough. An expensive Diagnostic check, but if my motherboard is bad, then yeah, I can see that being an important issue, and beyond what the geeks can do, that being new hardware rather than software. At Micro Center, I leave my pc and am told they need to check whats up and will call me in a few days to get permission to do maintenance. They get back in 2 days, and explain it turns on fine and the issue is a corrupted OS. In short, $200 and a week later, I am told to go somewhere better.

The line to get service for a cell phone is stupid slow. The sales associates working for that department are efficient and friendly, but waiting in a line like Im at an amusement park is ridiculous. The wait was an hour and a half with just three customers in front of me and three sales associates working the department. One would think that an electronics store would have a better way to provide service to customers than standing in line preventing me to browse the store.

Terrible service. They keep the computer for a week, call to say its fixed but when we got it back we couldnt even get in to it. It looks like they locked us out. The password is not working. There is no way to get through to a real person. There is a looped message that says Press 3 for Geek Squad but when you press 3 it doesnt connect. They have an email to communicate how theyre doing, but it kicks back as Undeliverable. For communication specialists they get a F.

No one answers the phones here.

Very bad customer service with Geek Squad member Fahd. Ended up canceling our plan after wasting our time

Decent service, sometimes they give you the wrong information though.

Awesome service!!!