Longer wait than told on the phone. 1 recall, and oil and filter change $66.00. Way too much. Charged for shop supplies and misc items on recall (air-bag). If a recall the consumer should not pay a dime. Trying to sell me a brake job, didnt needed it. If I did I-d go to Midas. I dont care for this dealership and service dept. Ive bought 3 new and 1 used vehicle from TBF. Never again

Whenever I come to quick lanes I’m greeted properly and taken care of immediately. Ricky and all staff at quick lanes do get me in and out as quickly as possible and are always great to make sure my vehicles are throughly check and in proper safe running condition. I continue to return and have also recommended other family members to come here. Very pleased and will continue with business

This was my first time to the Quick Lane. Service was great, nice and clean waiting facilities, and staff is very nice. A bit more expensive than other oil change places, but certainly worth their expertise. I also felt like they didnt try to upsell me. Oil change and tire rotation for a 2013 Escape was $117.04.

Wow, what a great experience I had today. I have new tires and rims that I bought off the internet. I installed them myself, but was having trouble getting my truck to recognize the change in TPMS sensors (that flashing light with a tire and exclamation point on your dash). I had tried and tried to get it to work, so I finally gave in and made an appointment here. I was in and out is less than five minutes! These are good people! I wish I lived around here, because this would be my new tire store and Ford dealership.

I’ve been coming here for a while and every time I come the service is spot on! The staff and service manager are very professional and spot on, I’ve never had any issues after any repairs here. I highly recommend their services

I can’t say enough about this place. The best experience I ever had. My service advisor Olivia Lundy went above and beyond to take care of me. She matched Sheehy’s brake coupon and then gave me a discount on top of that. She introduced me to the servicing technician Chris, I had a couple questions for him and man did we hit it off. He really knows his stuff. He recommended while I was having the brakes done to go ahead and get the spring special done and you would and additional $25 because I would have the wheels doing the brakes. Wow factor!!! How many repair shop really go out of there way to save you money...we’ll Ted Britt Ford Quick Lane Tire & Auto Center does. I really impressed all the staff was wearing mask when I walked and kept them all day when I was present in for service. They even did a wipe down in between people seating in seats. This teams that they care. I will recommend this store to all my family, co workers and friends.. Keep on rocking! Love it!... I don’t know what this other guy Jacob is talking about best service ever. “ my mom always said, if you don’t have anything nice to say about people don’t say anything “.

Cant get any service on anything above a F250. Had to go to Malloy Ford for Bigger trucks

These guys rock, never been to any place more friendlier and concerned than these guys. The point is not just a single person the whole place attitude is so nicer.........Special thanks to Zack Lalande for his hospitality 👍

I drove 40 minutes to this location since I was told they take walk in customer. I try to explain them that it was an emergency repair I was needing, all they said was NO, leave it we might fix it tomorrow.I even offered to pay more for the service, but the NO answer kept coming up.How long does it take to replace a tire.I don’t know about their repair skills, I will never know But customer service is not one of their skills.

Ricky helped me out while I was there and he was super nice and helpful! My car had a lot of scratches and dents but it came back looking brand new. Top notch work and great customer service👍

My mechanic Mitch was fantastic. 10/10

This location is on the top of my worst experiences for vehicle maintenance. It started with me having to call 4 times before anyone answered (during business hours, spaced out over a few days). After I finally had an appointment scheduled and arrived for my appointment, most of the advisors were not wearing any masks while at their desks, one of the advisors was constantly hugging another advisor while sitting at their desk, and at one point 5 of the staff were all huddled around one of the advisor desks (of which only one was wearing a mask).I only had an oil change done, which took approximately 1hr and 15 minutes. After talking with my advisor and paying, he informed me of two repairs they would recommend, but told me their printer was broken and would need to email the estimate (which I was completely fine with). The advisor asked for my email, which I provided, and I never received an estimate for the repairs. When I called back asking if an advisor if they could email me the estimate the previous advisor said they would send, the new advisor said they couldnt find an estimate or notes in the system (very interesting they charge a $3 Electronic Document Storage Fee if they cant even find estimates they are supposedly going to email).

Olivia is the absolute best. Thanks

Recently their service department has been nothing short of professional, knowledgeable and attentive to the customers needs. We have been satisfied with their quick turnovers and willingness to work with their customers specific requests. Olivia has tended to us multiple times and has been able to provide great customer service.

Had my 2014 F150 at Quick Lane Tire &Auto Center for noise coming from the rear and they did an excellent job!without the help of Olivia Lundy and the Service Advisor I delt with Jerson Perez, I feel the problem wouldnt have been fully resolved, I highly recommend 🥉(after dealing with Jerson Perez with the same problem I had to begin with, my issue with my truck still has not been fixed and was told if anything else was needed?it would come out of my pocket?Ive only put less than 4,800 miles since I bought the vehicle, not a good place for service, I give them ☆2

Recently had my vehicle serviced here and the entire staff was amazing. My service advisor Kristina was amazing from start to finish. She provided timely updates while the work was being performed and when my caf was done and ready for pickup. All the staff were friendly and professional. The show room was clean

I had a pleasure being helped my Jersen Perez. He was very helpful got me in very early on the weekend to get a new tire took an hour and was able to enjoy my weekend. We were able to chat. I definitely recommend this place if you need a new tire

Kudos to Quick Lane for the clever use of tires to promote social distancing! I felt safe and assured while waiting for my vehicle to be serviced. All employees took all the right precautions to insure my and their own health. My vehicle maintenance was completed quickly.

I took my 2014 jeep in a couple weeks back for maintenance and told them it keeps stalling out while driving or sitting at a light/stop sign. They scanned it and did not find anything, they said the drove it and did not notice anything wrong. < $700. dollars later every time I drive it, it stalls out. I have been trying to call the service manager all day since this morning but apparently he is in meetings alllllllll day. I was told to make another appointment to bring it in, yea right, so I can give them more money. I am a full time RMA supporting doctors and patients and now I have to take myself to and from work with my jeep stalling out. This is very dangerous! I am also told this is not covered under Ted Britt for Life WHAT! if this is not covered, an engine stalling, then what a joke Ted Britt is!!!!!!!!!!!! Dont believe them. Front line /First responders appreciation?? WHAT A JOKE!

Highly recommend this place! I was greeted by Kristina who was extremely friendly and helpful. She kept me updated on what was happening and I felt well taken care of. There’s a spacious waiting area and a few shops across the street if you wanted to walk around while they work on your car. Great job very happy.

First time to Quick Lane, overall great experience.

I recently came in to get service performed on my vehicle. It came in for just routine service and they found a leak that was covered for me under warranty. I am so please with the service I received and that the folks at quick lane went above and beyond to make sure my vehicle and myself are safe. Olivia Lundy is the young lady who helped me and she was extremely knowledgeable and friendly. I will definitely be back! Ricky richardson, the manager I believe, also ensures I got a reliable loaner vehicle to use while my vehicle was being serviced. Great job quick lane!

Received great emergency appointment service from the service team led by Jerson Perez. A very big bolt had lodged into my tire. The tire was not salvageable. Mr. Perez explained the damage and had a replacement tire available that were of the same quality and brand of the others. Within an hour, I had a new tire, rotation, oil change and the standard maintenance tasks completed.The waiting room was set for socially distancing and clean.The Quick Lane is located across from the main service center at Ted Britt. I highly recommend this location for the service of your vehicle. I felt no pressure to purchase the goods and services at this location. Getting an appointment was quick and easy. I will return to this location for future service needs.

Been coming here since I purchased my vehicle. The staff is always amazing and they go above and beyond to making sure I stay informed bout my vehicle. Olivia and Kristina are so amazing in making sure I get what I ask for. You guys are #1

Got the Fall Maintenance special performed here after printing a coupon from their website. Zachary helped me out and was very professional and polite. I had an 11am appointment on a Saturday and was all done by about 12:30. Thanks!

No contact. Wait too long to call because of cov-19. And I am deaf. Service dont understand deaf.

I have been going to Ted Britt Quick Lane for some time now and I have had no problems with the service or staff. I would recommend this establishment to anyone in need of car repairs.

Went to quick lane for an oil change. Everything was well priced and they had quick service. Kristinha is extremely friendly and helpful. I recommend getting her assistance. Great job will be back for the next change.

The staff at Ted Britt Quick Lane Fairfax are the best! Zach always takes care of all my concerns, and if hes not there the rest of the staff are more than capable of handling it. Kudos to Ricky for creating the customer service atmosphere! I will always take my business to them.

I needed to have an emergency repair done while traveling to relatives house, olivia at quicklane took me in right away and helped me with all my service needs. I was having CEL issues with my sonata and the repairs were expensive, but olivia went above and beyond to get me the maximum discounts with her manager ricky richardson. If i lived locally, this would be my go to dealer for service and repairs. Good job quicklane! Thank you for getting me back on the road quickly and safely.

Service was fine, but lost stars for:1. Was on time for 9:45 appointment and the car didnt go back until 10:30. Why have an appt?2. It took an hour for an oil change...maybe thats what it takes theres days3. Extra $17 in unexpected fees from the coupon price (technically, they should have been expected since it was buried in 6 point dont at the bottom...but why not just lay it out there from the get go? Guess fine print fees are just part of todays economy, but I still dont like them.)

I always thought quick lane was for oil and tire changes. Took my dodge truck in for an oil change and was talking to Kristinha about after this service, Ill have to go to Dodge dealership for other concerns I have concerning my truck. She informed me that they could look into my concerns since they are full service. Kristinha was very helpful.I would recommend quick lane for all repairs. You get very personable service compare to regular service department.

Service was quick and done right!

I have had my vehicles serviced at this location for more than 15 years. My husband and I have always had excellent care. Thank you for taking such great care of our cars Mike!

Awesome Quick Lane thats reliable and never fails to deliver. Have used for 3 years. Staff is honest, courteous, professional and know their stuff. As a result, repairs and maintenance are straightforward, without the usual stress. Can highly recommend this place, especially manager Ricky and Olivia who works for him.

Kristina, Ricky, and Zach provided awesome and absolutely fantastic service to my Ford Escape 2010! What I truly admired about this team is the “we” approach in working together!! They kept me informed of the corrections on the SUv and the price!! In addition, the mechanics told the team what was going to be needed on this aging vehicle so that I could prepare to budget and watch out for the errands in advance! Fantastic customer service and mechanic care for my SVU! Best car doctors in town!

I recently tried this mechanic for my needs for my 01 Mustang... the next week I brought in my 05 Silverado. They handled both cars with care and I will continue to bring my vehicles to this shop. Very good place to wait if needed as well!

Awesome service and fair prices

After recently moving to northern Virginia I was in look of a new service shop to service my car. I came across ted Britt quick lane and decided to try it out. From the moment I was greeted by jerson who is a service advisor I knew I was in good hands. He treated me great and was able to make repairs that fit my budget. I also loved the atmosphere, and the location of the shop (Burlington coat factory and pier 1 are in close walking distance)! Thank you Jerson and Ted Britt quick lane

Terrible taking almost 2 months and still waiting for a part. They broke pieces of my car and take for ever to order a part.

I used to take my trucks to the dealer but decided to try Quick Lanes after one of my friends raved about it. I needed an oil change and had an engine light so I decided to try them out. I was greeted with a big smile, I believe his name was Zack, one of the most courteous and helpful people I have ever encountered. Often you wonder what you will get with an engine light, since I am no car expert, and dealers can try to sell you anything. Zack was honest and helpful and very happy to inform me that it was just a bad gas cap, nothing more. To say the least I was relieved. I will definitely be going back to Quick Lanes next time I need service...and I hope Zack is there!

-1 for price and -1 for not being able to honor Michelin customer satisfaction program. +1 star for outstanding work on my tune up and PTU exchange had it inspected again by a buddy ;). Induction cleaning was well done as well. Keep up the good work!

Very good service. The low tire pressure light came on, and the tires have nitrogen in them. They checked everything out, all good. No other problems, tires all reset. If you go there today in costume, or in Nats gear...10% off your cost up to $100.00

Went to the regular dealership service station. Was told it might be a while if I didnt have an appointment. I was then recommended to go across the street to Quick Lane because they might be faster. They were right, and the recommendation was solid. In and out. Cost less than what they quoted me. Great time.

Very fast service. Zach is always helpful and very professional. The waiting area is clean and they offer free coffee while you wait.

Customer service is consistently good. Cant speak to the pricing. However we were here on February 23, 2019, and wanted to specifically call out Tommy, who helped us. We brought in two vehicles right when they opened, and had to be somewhere by 930. Tommy was very helpful and asked if there was a vehicle we preferred first, so we could transport the whole family. He made sure we had both vehicles out the door by 9, less than an hour after we got there. Great demeanor, great dude.

Customer service is always on point. Mr. Joshua took care of my needs as a representative should

Made an appointment for a tire check up, and they did a fast and thorough job. Definitely recommend getting an appointment, as sometimes they are serving too many people to take someone just driving up.

After taking my truck to multiple different places around fairfax. Quick lanes was recommended to me, and they were right. I was amazed by the professional service I received! Working in the customer service industry I was helped by Zach, he really took the time to understand my needs, not pushing me through or selling me unnecessary repairs. He was very personable and took the time to show he cared about me as a customer. Would highly recommend quick lanes and your go to guy is Zach! Will be coming back for all my service needs.

Kristina Raper is an example of solid customer service truly focused on the customers overall happiness. She was attentive and diligent in making sure all my issues with my Explorer was addressed. I couldnt be happier with the service!

I have been going to Quick Lanes for several years now since I first became a customer at Ted Britt. The service there has always been adequate for my needs. My guy Zack has been the main reason I keep coming back. His knowledge and abilities to get my vehicles properly fixed and taken care of are outstanding not to mention his honesty and integrity. I highly recommend Zack as your guy the next time you go to Quick Lanes.

Ricky and the team at Quick Lanes have been taking care of my family and business for over ten years. They are honest, reliable, collaborative and watch out for their customers. They also add a personal touch to the services they offer. Its so nice to have automotive professionals you can trust!

Quick lane is the best!

The Manager, Ricky Richardson, and Asst. Manager Tommy Hoffman have always taken excellent care of me and my Ford Edge, and today was no different. Ive been able to reach out to Tommy directly whenever I needed to, and hes always given me first class customer service. My warranty runs out in 3,000 miles, but I will continue to come here because of the quality of service.

Mr Richardson was very helpful & great. Took great care of my family & i. Team & advisor are the best. & very friendly & patient.

Ive been going to Quick Lanes for over a year now and cant stress how great this place is. Car maintenance is never fun, but these guys make the process quick and easy. Zack was very knowledgeable and extremely helpful. I highly recommend this place for anyone need repairs or maintenance.

Ive brought my car here a few times in the past for routine maintenance and always had a great experience. The most recent time I went in, Tommy Hoffman helped me and he was wonderful -- very friendly, knowledgeable and I never felt like I was being taken advantage of (something that has absolutely happened at other car places!)I will definitely come back!

I truly appreciate the service I received from this place. Jerson Perez always goes above and beyond. He’s the main reason I keep coming back.

Stopped in today for an oil change since I was meeting a customer for lunch nearby. I was pleased with the customer service and how Zack helped me and explained the process and cost. My car was completed on time and was ready when I came back a short time after. I recommend this shop and Zack for all your maintenance and repair needs.

I came into quick lane last week and was very impressed. Olivia Lundy was my service advisor and she was nothing but kind and helpful. The service was done in a timely fashion and everything was done correctly. Will definitely continue to go to Olivia and her team for my future services!

I have been coming here since 2006, this has been and will be the ONLY place I get my vehicles serviced. Everyone there is great!

I have always been leery about car repair shops but a friend recommended I go see Zack at Fairfax quick lane. I brought my car in and received excellent service. Zack was extremely friendly, knowledgeable and professional. I have found a repair shop I can trust and will gladly recommend Zack to my friends.

Awesome place to have your car service. The staff was amazing! I was greeted by zack for my appointment with olivia. Both of them were extremely professional and courteous. Service was quick and efficient. I will definitely be back!

Got a flat tire while on a road trip and thankfully it happened by Quick Lane. I dealt with Olivia and she made the whole process from start to finish stress free and as easy as it can get. She was professional and got my car back to me quicker than expected so I can continue on my trip. I will be sure to recommend anyone in the area to Quick Lane and to go see Olivia!

My car was making a strange noise; Luke helped me out real quick and identified the tire was loose... In and out less than 30 min, no charge either! Great people, thanks Luke!!

Great place to come to! Very quick! Great people all around!

So easy to schedule an appointment with! Ive had my Fords, GMC, Honda and Acura serviced here. Ive spoken with their manager, Ricky Richardson, and he runs a great team. When your writer has a scheduled day off the others are ready and aware of your vehicles services so that your car doesnt just sit around waiting. Ive always received updates with the status of my vehicles. :)Ive already highly recommended this service center to my friends and family.

What a great crew and service. I was very pleased with the way Quick Lane handled the issues that I was facing with my SUV. I had a lot of work that came up simultaneously and needed to be done. Quick Lane talked through the issues with me, took care of them, and then charged a great price for the work. Also, the staff member I dealt with, named Anthony S., was very knowledgeable and helped out any way he could. I would definitely take my SUV back to Quick Lane.

So my car has been at this shop for a month!! All that was needed was to paint a spot on the door no bigger than your fist. The first time I was told to come pick up the vehicle they could not find the vehicle!! After phone calls were made they finally found it and it was not ready!!! I was asked if I could wait while they finished it. I said sure. When they finished it about 45 min later, they brought the vehicle to me and it was filthy!! You couldn’t even tell if it had been painted. The manager takes it and goes to drive it through the car wash. I get in the vehicle to drive it home and now for some strange reason the window does not roll down!! WTF???? I left the vehicle there for another WEEK to fix the window. I come to pick up my vehicle today and low and behold I open the door and the inside door handle falls off in my hand!!!!! I can’t make this up!!! So now I am sitting here waiting for them to fix my door handle. Oh by the way the car is dirty again!!! SMH.

Kristinha is awesome. Service is fast and no recurring issues.

I am usually skeptical of taking my car in for work but the crew took care of me better than I expected. Tommy was awesome and will make me a repeat customer. It feels reassuring to know that I have a place to go next time my car needs help.

This place has very knowledgeable and helpful staff, and they are very easy to work with. Ricky and the service advisors go above and beyond. This is definitely the go-to place for all service needs.

Everyone at Quick Lane is very helpful, I have been here several times for various things. I needed my emergency brake assembly replaced and the tech was kind enough to take me into the shop and show me what the problem was and explained what happened and what needed to be done to fix it. Being a female who doesnt know anything about cars I truly appreciated this! Zack Lalande has been my service adviser and he is AMAZING!! He is very accurate in his quotes and always answers my questions. I have had many bad experiences with mechanic shops in the past, from stealing my brand new tires to charging me for replacing a part that they instead put a patch on but this place has earned my trust and is now my shop for life! Highly recommend!! and dont forget to ask for Zack!!!

Fantastic place and staff, especially Zack. He has taken care of me every time I am there, from oil changes to mechanical repairs with no hassles. They are fast and reasonable and I highly recommend them over the dealer. And, when you go you definitely must ask for Zack!

Do you care about your car and time? If you do, don’t go here. It took 2-3 trips and like 2 weeks to replace a simple taillight under warranty. They also put a foot long scratch in the side of the car.

Highly disorganized, poor customer service, used had to order part excuse to cover laziness, no follow-up. Dropped off car for a broken hood latch Wednesday at 3pm. Was told they would look at it in the morning. I called at noon Thursday they said it was being looked at. I called back at 2pm and they said it was just now being looked at. Called again at 4pm and they said I had to leave it overnight because they needed a part. Called at noon they said they were finishing up, will call when its ready. Called back at 4pm asking whats taking so long and they said it was ready 3 hours ago but they didnt bother calling to tell me.

I love the convenience of this place!! Tommy is polite and friendly, the technicians are very giving if their time. I was having difficulty explaining my issue, so...Tommy suggested we take a test drive, which made it easier. Thanks guys!!

Giovannie was very friendly and prompt! I came to them as a concerned walk-in and felt much better after I left. Friendly and quick service. Definitely coming back for future work and would recommend to any friends and family!

I had a problem with an engine idle and stopped into Quick Lanes because a friend told me to check them out and I was near by. The service guy at the desk, Zack, knew what the problem was immediately and was able to get the part in and fixed within an hour. I was blown away at how quick they really were and how helpful Zack was. I highly recommend Quick Lanes in Fairfax.

Had my vehicle service with Kristinha as my service writer. Handled everything smoothly and got my car back to me asap.

Customer service was superb. Both the rep and the mechanic were detailed and very friendly. Would come back

I use Fairfax Quick Lane for all my car’s service needs. Zack has been very helpful in the customer service department. I definitely trust their customer service reps and mechanics to ensure that I have a safe means of transportation!

Olivia, the service advisor, and the repair crew were all fantastic. I walked in with a light malfunction and she took care of me very quickly and efficiently, and they were sweet enough not to charge me despite the fact that I was more than willing to pay. I’ll definitely be back with any future issues.

So I just dropped off my Edge for service. Reggie was extremely professional and helpful. He provided me a shuttle van to the metro and is even going to drop my vehicle down the road to the dealership for another service that I requested. Ill check back when the job is done, but so far, one of the most pleasant service experiences I have had in a while. I live in Maryland, but I bought at Ted Brit Fairfax and will return here for service. Thanks Reggie!

Fast, friendly service! I had a nail in my tire on a Sunday and couldnt find anyone who could get it fixed in less than 3 hours and finally found this place. Tommy took me right away and was so nice. Such a relief after a stressful day.

Ricky and Tommy were very friendly and helped with everything I needed! Great people, took me right away and went above and beyond to make sure everything was good before I left. Definitely recommend going!

Jerson was great cant wait to bring my car back in for the great service

Always changing service advisor as often as I change my oil. No continuity. Good service. Dealership location is a step better and same pricing and speed.

I came in to receive a quote for an alignment and tires. I spoke with Tommy, he answered all my questions with honest answers and complete professionalism. I couldn’t have had a more pleasant experience. I will definitely be back.

I needed an oil change before going into work and Jerson was very polite. He took care of me and I made to work on time.

I recently brought my vehicle In for its routine service. I was extremely happy because Olivia, my service rep, got me in and out in about an hour! I highly recommend this dealer to anyone who wants quick and efficient servicing!

Jerson was efficient and got my car done quickly with no problems

I had a great experience here recently, not just because their service is quick and efficient, but due to the amazing customer service of Zack Lalande. He had a wonderful attitude and made the overall experience enjoyable. I am definitely a loyal customer from now on!

Went in for oil change and tire rotation. They advertise this price on website for 39.95 + fees. I was charged 86 for the same service because I used a 19.95 oil change coupon. So I just paid 70 for the tire rotation. Asked service advisor why I dont get the simple works package price, we dont tell you about package, you have to tell me. Crazy. Nice customer service. Last time Ill bring car here.

Had issues with my brakes and took my car over to Quick Lane- Zach is the man and helped me out right away- first class all the way! Polite, professional and personable! Thanks Zach and Quick Lane!

I was in a jam and Ted Britt and Tommy Hoffman really helped out. I would suggest this place to anyone. Great customer service and a great price. Come here for good service😁

Always had great service here, staff is friendly and helpful especially Tommy. Tommy is the best. Definitely my go to spot for any car issues and repairs.

I was going on vacation and ran over a nail. I stopped in at Quicklane and saw Olivia. She was able t accommodate me and get me back on the road Fast even without an appointment! This is the place to go if you need fast reliable service

Convenient location and hours. Loaner cars available.

I was fortunate enough to have Mr Tom Hoffman assisting me with all my concerns and issues with my vehicle. by far, one of the most knowledgeable employees that I have ever dealt with at an automotive shop. Thanks so much Mr Hoffman, your dedication and hard work definitely has to be on Mr Britts radar for a bonus or some sort of recognition.....just sayin;)....keep up the good work.Jay T