I scheduled a 2pm appointment for road force balancing. I arrived at 1:30pm stood at the counter for almost 15 minutes before a man came from the back. He was a portable business phone. There were 3 other patrons behind me. The man came to the counter verified some data on the computer and walked away without even so much as any acknowledgment to us waiting patrons. A couple minutes later a woman came from the back. She took my info and my keys, I specifically said I was there for a road force balancing. I waited till 2:45 when she came out to tell me they were unable to do the service, when I inquired as to why? Her response was, the only tech capable of using the machine was off today. She is actually the one that scheduled the appointment the day before. What a ridiculous operation. Not to mention the whole time I was at the counter there were 3 other AAA employees in the lobby and not one of them offered to see what the holdup was. I deduced from the vibe that because I was there for auto care, I was not their problem. This is a true example of how not to treat your members. Incidentally, the lady told me I could come back tomorrow??? Haha, as if I would trust my vehicle to such an irresponsible group of people. I should have trusted my gut and walked when it took so long just to talk to an employee. Needless to say I don’t believe I’ll be renewing my membership.

Didnt have a great experience today. The front desk people were really pleasant, but my issue was more with the mechanics that did my oil change. The first issue was that they didnt tighten the engine oil drain, which caused oil to leak from the oil pan. Fortunately I noticed this evening before I started driving again and had the tools to tighten it.The second issue, however, makes me question their honesty. They let me know some of the other issues with my car, as every mechanic does after they perform a service, and said both my breaklights were out. I checked both before I left, and had replaced one of the bulbs a month ago, so I knew something was sus. When I got home I opened the trunk to take a look and both had been unplugged. I cant think of any reason why theyd unplug the bulbs to check the break lights other than to get me to ask them to fix an imaginary issue.When a mechanic acts sloppy, I can check to see if they are again and move on. However, any red flags that cause me to question their honesty adds too much risk to continue with that mechanic.

I had an appointment for 8 AM and when I scheduled two days prior I was told there were no other appointments scheduled so I could pick the time. My car wasnt taken into the bay until 8:25 AM and there are three techs out there (I can see one was actually working at 8 AM upon arrival). I was told I need a new air filter and two back tires. I declined both. When I went up to pay, my bill was twice the amount I agreed to at the beginning because they put in a new air filter..Again, I said I didnt want that done so the manager took the cost of that off my bill and said sorry for the miscommunication but at least you got a free air filter out of it. Well, when I went out to drive away, the mechanic was taking the new filter out of my car and put the old one in.. truly unbelievable that it was their mistake and I had to wait another 15 minutes for him to finish. I try to give the benefit of the doubt but I really havent had a good experience any of the times Ive gone here for an oil change. I will not be coming back here for car service, Ill continue with Jiffy Lube as I have for the last few years.

Really a 5 Star Quality Experience all around.. I needed 2 new tires. They had the brand and style I needed and installed the new General Altimax Tires the way I wanted with in 2hrs. My car handles much better now.

The agent there was very kind and friendly. She always helpful.

Last two times have required a return trip to take care of something that was supposed to havent taken care of.

Felt I got an honest diagnosis and subsequent repair. Also felt the price was within reason.I was a walk in and they pretty much took me in and this was Friday. Hour and a half to vacuate the refrigerant and they recharged. Decided to wait and used their wifi. Pretty decent connection.

///Warning// the car service shop techs are not reliable at all!!!!!We brought the car for a specific issue; engine noise. We left the car for a day, the repair Invoice showed a routine maintenance performed such as fluid flush, steering pump replacement( that was the issue according to them) and break pads replacement all for $2200. picked up the car drove it next day and the noise was still there, it has become even worse. The steering wheel is even harder to maneuver. Came back next day, the guy at the desk said that they can do anything since the manager isn’t in the premises. We took the car to two different professional technicians for a diagnostic and both stated that the issue was related to timing belt. We came back two days after to talk to the manager and he did not even apologize but rather tried to shift the issue to something else. He accepted to check the car again. We left the car there fo now and we will see what happens.

I needed help getting our van started at my home. The AAA Roadside Assistance technician came within an hour and started my car. He checked the quality of the battery and it was really old and would not keep a charge. He replaced with a new battery and told me I was entitled to a free battery through AAA each year under my membership plan. That made my day! He was very nice and extremely pleasant in carrying out his repair work. Thank you for solving my car problem the same day with such great service.

Avoid it. Slow and unreliable. Never on time even w an appointment. Even a simple as an oil change resulted a leak via a drain plug.

I had a great experience getting signed up for AAA. I spoke with Gary and he was very nice and helpful and had me all set in no time. I would definitely recommend this place to others!

If you believe AAA is somehow a non-profit organization with an organizational mission to serve its membership base, just go ahead right now and disabuse yourself of any notion that this AAA-owned and operated repair garage is somehow a non-profit garage. I have no doubt they have lots of expenses to cover, but they are in the business of charging as much as possible like any other garage.Their markup on NAPA brand parts on two different major repairs here was about 215% or 220% of what I would have paid as a retail consumer walking in off the street buying those parts. This wouldn’t take into account any wholesaling AAA has likely have negotiated with NAPA.Even after your AAA membership discount, their labor rate is more or less at a competitive par with other garages in Fairfax County: around $110 per hour, as of this writing in April, 2021.Also, don’t think that you’re getting what you’re paying for either in terms of professional competency either.On a $1200 job replacing my radiator, it’s apparent that one of their mechanics somehow caused collateral damage to my power steering (PS) reservoir. They finished up the radiator job, parked it outside, and called me to tell me “it’s ready for pickup.” I arrived an hour later, and, low and behold, I found a puddle of power steering fluid underneath it! So, they put it back into into their shop for another day of work.My PS reservoir was just fine before this radiator job. It magically cracked while it was in their shop, and in so many words, they blamed it on it being old and an unavoidable casualty of war. They didn’t take me to the cleaners on the extra labor for that, but they also didn’t offer to comp that or at least pay for that reservoir part they broke.I strongly suspect they must have run the PS pump dry during their repairs and testing, because, two days later, my entire power steering system went out!Then, they wanted an additional $1650 (parts and labor) to replace the ENTIRE power steering system, to include the high pressure hose, the pump and pulley, the pitman arm, AND the entire steering gear box! So, a $1200 repair would have turned into a $2,850 repair!Needless to say, I found a better labor rate, and more competent and professional work elsewhere.

For the first time using AAA car care my experience was good. After question some of the work done and the suggestions given, I was contacted to review and address my complaints. I was provided with very honest and upfront suggestions, and I greatly appreciated Jim (the garage manager) being frank after hearing my situation. A shop that clearly holds high standards and wants to insure its customers are happy with the services provided.

Clutch went out on my Wrangler. They replaced with the wrong part. Had to have it towed back three times and they kept saying it was other stuff. Towed it to a different shop where they replaced the salve cylinder with the correct model and haven’t any any issues since. When I called AAA to discuss what the other shop was saying they brushed it off. Poor customer service and clearly doesn’t know how to work on a manual.

I visited AAA Fairfax Travel Center to obtain roadmaps for future travel being planned. I was served by Tyler who could not have been more courteous, accommodating and efficient. He promptly obtained all the maps I requested and also offered addition information, which he thought might be helpful. Tyler is indeed a most impressive customer service-oriented AAA ambassador!

I brought my 87 f150 in for a new clutch. I dealt with Deborah. Deborah is very professional in how she handles herself and I would honestly hire her my own company. It didn’t matter how frustrated I was she kept her composure. However, I would never have my vehicle service by a AAA garage again. My clutch went out in November (I believe the 9th) and it was not complete until January 19th. My truck has a insulated floor cover that the tech completely tore apart. My window crank was broken. I had a gun rack behind my bench seat that was broken off. My truck is blue/green and while they were telling me they weren’t working on it because I had to use my time and money to order the parts off eBay I would drive by multiple times a week while working and they would have my truck in a work bay then tell me they haven’t touched it. When I am paying for them to do a service that is not cheap I shouldn’t be responsible for getting parts and paying for them. I charge $150/hr so when I’m running around trying to get the part they should have paid me for that time. My usual mechanic found some time to find me the part himself and thought I was joking when I explained that you want customers to find parts themselves. I had other people willing to do the work for half the price I paid but I thought it was better to go to a bigger company....next time I will wait for my mechanic to have time to do the work. Other mechanics I have talked to said that the mechanic there obviously didn’t know what he was doing. I was extremely disappointed and will never have work done at a AAA location again. Other than Deborah, I would be embarrassed for that to be my establishment.EDIT: It’s been 2 months since they responded and asked me to email management.....still waiting for a response from them....

I found what I was looking for quickly and paid for the items I needed.I happened to meet the assistant manager of the store, Tyler, who answered my questions about my benefits as a Platinum AAA member. Its nice to have people working at a business who understand the products they have and what best suits their customers.

The staff could not have been more helpful. They exemplify what great customer service is! I would highly recommend this AAA Fairfax Car Care Service to everyone 😀!

Fantastic customer service and took care of tow and diagnosis hassle free! 20/10 service

They basically took my money and thats that

I was shopping for auto insurance. I requested Katherine Monteverde, an insurance agent for a car insurance at specific amount coverage at minimum. The agent Katherine performed speculation on the quote with different amount of the coverage in order to overcharge me. She is unethical in insurance business.

Great service! Im so glad I decided to take my van to this shop instead of the local alternatives.

Very helpful staff and great service

They replaced my radiator, did not clamp hose from reservoir to radiator which caused the coolant to go everywhere on the engine except the radiator. The manager stated (in a recorded conversation) that no clamp was required although they charged me for clamps.My car is done. I am a 64 almost 65 year old woman without a vehicle during a pandemic.I wasnt the one who figured out what they did it was a tow truck driver but when he attempted to tell them about the issue they shot him down and told him they would deal with it.The driver also found a screw driver which had been left on the side of the engine under the hood, have proof of that.I will see you in cout AAA Service Center.

Excellent customer service with a smile!

Very professional and knowledgeable.

Made getting an international drivers license easier than getting a VA drivers license :)

Great customer service and great prices on a set of 4 tires. Deborah and Guy were really helpful throughout the whole process. Will be coming back for any future car services.

If you want to go to a place where everyone knows your name, go here. Lol! I love them so much. They take great care of my car, travels, and other questions and/or concerns. Everyone is friendly and eager to help and/or explain something better. I dont see myself going anywhere else.

Very pleased with their work, excellent results and meticulous details. Very friendly staff and quick service. MP

This place looks inviting and has great potential but the customer service is terrible.I was there to get an international driving permit but for some reason I was treated like I was a burden instead of a customer. The customer service really let me down. I had a few questions, which I asked but the representative couldn’t multi-task and ignore my questions. She clearly heard as she was sitting across her desk from me but was too busy globing our form.Avoid AAA! If you have to go, go to another branch.

Mostly good things to say. Deboroh is the best employee. Decent prices, not a problem with the work, if you buy a tire or tires make sure they ask you what you want and the price range-or else you may not be happy.

More work, guaranteed work, professional work, for less cost than Logan and sons quoted.by almost a thousand dollars. Will be returning for all my vehicles.

I ordered new tires from TireRack and had them delivered here because I live nearby. I was super happy with everything. Making my appointment was super easy. The employees are very friendly and helpful. Their estimated time was spot on and my car was ready for pick up right when I came back. Turns out my car needs more than just new tires, but they went over everything with me without making me feel pressured to buy anything right then, which was really nice. I will definitely be returning in the future.

I first used this garage because it was close to where I work which made having things fixed while I went about my day very convenient, but its the service that keeps me coming back. Everyone here is exceptionally polite and happy to pause what theyre doing if you have a question or concern that needs attention. Prices are reasonable (even for non AAA members) and the mechanics arent pushy when it comes to what really needs to be fixed and what youll just want to keep an eye on/watch out for.As for negatives, the only thing they cant do (and maybe theyll add it) is VA State Emissions but meh, plenty of shops can do that in a few minutes. And if youre not a AAA member theyll definitely give you a pitch but again, not pushy.

Was greeted by a customer service rep on the phone and had my questions and concerns answered and taken care of. Even though this location is out of my way, they at least answered my phone call. I tried calling the location nearest to me in Alexandria, and spent 18 minutes over 3 attempts just waiting for someone to pick up. 10 minutes out of the way is better than being ignored for 18 minutes.

Great service representatives here! They know how to book a trip all the way! Highly recommend them for you’re next vacation!!

Don’t waste your money paying for synthetic oil change. You will end up getting regular oil change. Sticker on the windshield says so. When I call the branch asking about it, manager says that shop does not print label showing that synthetic oil change is done. All sticker prints out that oil change requires every 4000 miles. I’d like to trust AAA but what I paid for and what it shows on my car makes me wonder. Is it right for customer to be informed upfront? Is it right for AAA to proove that service done as it was paid by customer??It was my first time using AAA car care but did not convince me to go there again... very disappointed.

The staff made me feel very comfortable and were very efficient 😊

They still have real Maps and real people to help you plan a trip!

They offered great service & advice about my car, shockingly without trying to pressure me into additional services. Now, they did pitch their signature AAA roadside packages to me, but it was my own fault for asking if it was free to add me to my new wifes account (which it was not). All in all, I will definitely return next time I need service.

Im a aaa tow truck driver and this cntr takes care of there mbrs and customers well

A little disappointed this trip. While waiting for my car one of the employees came into the waiting room no less than 3 times to get people to use their insurance quotes. Nothing more insincere than pushing it on people waiting to pay $$$$ on their car. Usually get top notch service from Deborah but she was unavailable. Felt bounced around-go here-go there. Seems like the process has changed. Not happy.

I’ve visited twice - service is slow and the staff is less than welcoming.

Great customer service with valuable trip tools available for purchase!

This is the best place everyone thats works there is friendly, easy to talk to and very knowledgeable.

Very service oriented. They were also quick when I came for an international drivers permit!

They did work on my car and I picked it up a couple days after they had completed it, I paid, and started driving home. After ten miles, I realized that my engine temperature gauge had not budged, and so I turned around and headed back--20 extra miles in all for this.No work that they had completed had anything to do with my engine temperature gauge/sensor.I had to sit in the waiting area that day for *two hours* before they told me that there was nothing they could do that day, and they sent me the 20 miles back home with an inoperable engine temperature gauge, which had worked when I had dropped the car off. (They had completed a full service check and the record shows that there was no issue with that.)It wasnt until I drove 80 additional miles back and forth--100 extra miles in all from beyond what was expected in my drive after I initially picked up my car--and nearly six and a half hours in extra driving time and waiting for them to look at and work on my car, before this was finally resolved.I requested compensation for the 100 miles that I needed to drive back and forth because of this issue and the nearly 6.5 hours, and I was offered check which I thought was reasonable. Except that they asked that I return again--an additional 40-mile round-trip--in order to sign a release.I wish that I had asked if they could e-mail it to me before Id make that ridiculous round-trip, again. Upon signing it, it says that I release them from my making any potential claims against them in any way relating to any inspection or repairs provided to me up to that day.So if completely unrelated work that they did falls apart, and perhaps even if it causes injury or worse, Ill have waived any right to any claims. Simply because I accepted some money back for my hundred (and forty) miles and 6.5 hours worth of trouble arising from their unrelatedly breaking my heat sensor, and sending me driving home without it working?I spoke to Jim about my concerns. He assured me that the warranty on that work would still be in effect. I told him--this LITERALLY says that I waive ANY claims having ANYTHING to do with ANY previous work that they completed.Are you kidding me? Im done with the games.

Great place to take your car for repairs.

Nobody comes without some hardship or emergency. Yet they were still kind, patient and very helpful more than they need to be. Call ahead to make sure a technician is there to help you.

I paid double for one international driving permit. I made a mistake which was a wrong date on my application, and got the wrong dated card. I went back in 5mins and wanted to correct it. Their explain is thats from my mistake and charge one more time if I wanted to get correct one. No common sense at all. You lost one more customer because of 15 bucks... Thanks for letting me know. Its good to know that I wont loss big money from you.

Staff are very friendly and ready to help.

First time after joining AAA this year that I was able to use the AAA center near by. I was only getting a safty inspection, the staff was friendly and knowledgeable, I was in and out fairly quick, and the price was lower than I thought it would be.

Love these guys!

Prices are very high but good work gets done.

Not everyday that an Auto repair shop will recommend a less expensive alternative to resolve your issue. This has happened to me twice with this team. Instead of a rear wheel bearing replacement - the lug nuts were loose. Instead of a complete tune up - simply blowing water out of the spark plug well and drying out the water from me washing the engine. Also had a complete brake job because I failed the state inspection. When I took it back for the inspector, he was impressed with the quality job. These guys will have my car repairs for a long time to come.

Thanks Debra!!

Great place with great customer service.

Was able to get me a good deal on the oil change. Didnt appreciate the mechanic giving me a boat load of things I need to fix and felt like they were trying to force me to spend like 2Gs.I will go to my local mechanic. Thanks.

Good place to get your car fixed. Got my car oil change done. The place is a little cramped compared to other aaa locations but the people are still nice.

My 2003 Ford overheated while I was on Vacation in Va. One of the mechanics, Dean, did a great job getting my vehicle up and running, and I was able to make it back to NY safely.Thanks to all the staff at this location for their kindness.

Havent used the automotive maintenance service yet, but very happy with the other services.

I ordered tires and TPMS through Tire Rack and used AAA Farifax as the recommended installer. They installed the tires and returned the car to me with the TPMS units still boxed up in their garage. I figured it out after getting home and noticed the valve stems were the old dirty units that were on the car originally. AAA scheduled me to come in the following business day to install the sensors and remount the tires.The service rep kept telling me it was going to take a few hours, was I sure I wanted to wait? Maybe I should go to work and pick it up that evening. Literally 10 minutes later, my car was ready - speed of service was good, but the service reps situational awareness of what was occurring on the floor was non-existent. I would think they would take care of a (most-likely) unhappy customer a little better. I wont use them again.

Convenient place for car accessories and repairs

Very friendly and knowledgeable customer service

Went to get some assistance from one of the travel agents. Jessica was extremely helpful and knowledgeable.

Hands down some of the BEST customer service Ive ever seen! I dont take my car anywhere else.

Super efficient and friendly staff! Got our International Drivers Permit under 15 minutes!

Best service and work. Worth the membership.

I went this AAA location to buy a EZPass Flex on Aug 6 2013. A lady received me. She asked me I needed a Standard or Flex version. I said Flex. When checking out, I double checked with her and asked Is this a Flex version? She said Yes. I took it home and opened it, which turned out to be a Standard version.The next day I went back to ask them to fix the mistake. Another sales person received me. He simply said I was not aware of that conversation and refused to do anything about this. That left me only one option: drive many miles to EZPass service center at Herndon VA to replace the device by myself. That easily took me 3 hours.I understand that the return and exchange policy for EZPass is to go to the service center. But that should only apply to normal situation. In this case AAA Sales made a mistake. They refused to recognize that and take any responsibility, but only leave customer to suffer the consequence.

Wonderful service, very helpful

Short wait for outstanding service.

Good customer service, a little too high pressure sales though but just came for alignment. Alignment was still way out and Im back again so well see this time.

If you need to travel anywhere in the world AAA will take care of you from A to Z. Have discounted movie ticket and free travel maps.

Great service and very friendly

Good customer service

Affordable oil change service that includes tire rotation. But its not the speediest place.

Super customer service,give me good insurance rate

Generally quite good, in some cases excellent

Appointment times mean nothing! Prices are highway robbery. Stay away!

Good service

Usually, a very good service.

Fast service, cant complain about a thing.

Honest service

Good service at the AAA branch, but the repair shop is expensive.

Maps!

Excellent mechanics

Great service

Lots of benefits to join

Car Care that cares about you.

Helped