Bought my first car with this dealership and I had a great experience with the dealership, most especially with Min. He was easy to talk to and got along well. Overall staff was helpful and exceeded my expectations. Would recommend.

Hands down Min, an his colleagues are top notch at Fairfax Motors! Theyre definitely about their business, they will do everything in their power to make sure you are happy an satisfied.They stand by the no haggle or hassle like its a way of life.I couldnt of picked a better place to purchase a vehicle,an I live a hour or so away! I purchased a 2006 Toyota Avalon that had 131,000 original miles the car is a beauty, an its still running smooth, an quiet as the day I drove off the lot. Fairfax Motors is the place for me, an I will return if the opportunity knocks, although I dont see that happening until my youngest is eighteen in a few years, because my Avalon will last a lifetime!I am a proud customer, an hands down you will be to, stop in an see Min today!

We are so pleased with the serve we receive fro Mike and Pauline. This is our second purchase from Fairfax motors and we will be back!!

I bought a used car from here with the help of Mr. Min Park and my experience with him and the dealership was great! Mr. Park and others answered my family’s questions very well and they were very welcoming. I highly recommend coming here for buying and/or selling cars.

This place from the first time we stepped in made us feel comfortable with zero pressure. Our saleswoman Pauline was warm and funny and made this car buying experience for my oldest kid a true pleasure . I highly recommend this dealership - if you’re looking for something that feels like a small town family owned dealership this is it. We love our vehicle!

I would give zero stars if I could. I totaled my car in an accident a week ago, and it was a very traumatic experience for me in many ways. I called Fairfax Motors after seeing a listing on a third party website. I spoke with a lady named Pauline, who seemed very nice and professional at the time. After explaining my situation--that I lived in NY and would be traveling to VA on Friday to test drive and possibly purchase the car--she ensured me that she would let me know if anyone else became seriously interested in the vehicle I had contacted her about. She even texted me to follow up on our conversation and said that I could text her anytime if I had any questions. Keep in mind that I called around noon on Saturday, so the dealer closed that day approximately 5 hours after my phone call with Pauline. They are closed Sunday. However, on Sunday, the car was sold. I called to ask if maybe they had removed the listing to hold the car for me, even though that didnt quite make sense because holds are usually $500 and are non-refundable (hence the reason I couldnt afford to hold it untI could look at it and asked her to let me know if anyone else expressed a serious interest in the car). However, they informed me that the car was indeed sold. Pauline texted me an entire week later and told me that she was sorry but the car was sold and I could look look their other cars. By this point, I had already purchased a car from another dealer, SuperMax Autos, who were HONEST, FAIR, and INCREDIBLY KIND... unlike Pauline and Fairfax Motors. I would not recommend doing business with a dealer who is willing to lie to inquiring customers. I am not even sure that they even still had the car when I called, even though Pauline said she walked out to the car and checked it for the smell of smoke and the presence of rust per my request. I find it very difficult to believe that they just so happened to suddenly sell a car they had for apparently months in the 5 hours after I called. Something is fishy about this place. And even if they did happen to coincidentally sell it... they did not keep their word to notify me if anyone else became interested in the car. I am not upset about the car... I found a better one elsewhere. I am upset about the deception I was subject to.

I had a wonderful first time car buying experience at Fairfax Motors. Pauline, my salesperson was absolutely fabulous. During my test drive with my vehicle, she gave me a lot of great tips and information about the car. The buying process was incredibly personal and her hospitality and kindness made me feel at ease with everything. I would definitely recommend buying a car from this dealership and specifically Pauline! She made my first car purchase an excellent one! :)

I recently bought a Subaru WRX from this dealer and i am very pleased to say my experience was great! Min my sales rep helped me with choosing the right car for me and was very timely and professional. The manager of this dealer was very nice and helpful as well! customer service is fantastic.

I sold my vehicle here, staffs were kind and professional, and honest as well. They gave me a fair deal and even offered me an Uber to ride home. Excellent experience and I recommend this dealer.

This was a much, much better experience than buying from a major dealer. The staff are very welcoming and appreciative. There was no pressure and we were able to work out a good deal. The car exceeded our expectations. If they have the model you are looking for, they are absolutely worth considering.

My wife and I had a very positive and friendly experience at the Fairfax Motors dealership. Just want to say that Min Park was a key part of that as he was very patient, helpful, and provided a lot of insight since we were first time buyers. We never felt pressured and it seemed like he was genuinely trying to get us a great deal.The exceptional service provided will definitely keep this place in our thoughts the next time we decide to get a new car.

I purchased my second car from Fairfax Motors today. First car was purchased there about 13 years ago and was a positive experience (and the 2007 Audi has now been passed down to my oldest son). My experience this week was even better, despite the restrictions posed by COVID. Pauline and Mike were great to my wife and I. After a test drive three days ago, we were interested in the car, but rust had recently formed on the rotors and brakes were noisy with a slight shimmy. Without me asking, Mike offered to change all rotors and brake pads without increasing the price, so I took him up on it. Todays test drive was smooth so it was easy to pull the trigger and buy the 2011 Camry for my youngest son. Enjoyed every moment talking with Pauline during test drives and at her desk. Mike honored everything he verbally committed to and made the paperwork go by quickly. Car buying isnt necessarily something I think of as fun, but Pauline and Mike made this a very quick, painless, and enjoyable process. Ill go back to them the next time my middle sons car becomes too expensive to maintain!

We bought a red Jeep today. We worked with Min, he was excellent and we got a good deal. Highly recommend Fairfax Motors.

The price they advertised was fair. Pauline the sales agent was promt in calling back and staying in touch. The vehicle and the service were both excellent.. If I need another vehicle Fairfax Motors will be the 1st place I visit! Thanks Pauline!

It was finally time to get the Corvette I had always wanted. After a lengthy search, I found a showroom condition Vette at Fairfax Motors. The car had all the features I wanted and based on my lengthy search, I knew the price was fair. My sales representative, Pauline, was professional, responsive, and created an incredibly positive shopping and buying experience.

Excellent service, honest and follow up. Will look forward to our next purchase.

Staff was extremely friendly & helpful! The car I bought was even nicer in person & for a great price.

I purchased a vehicle and paid in cash and in full. I completed all required tasks and was then informed of a decrease in the trade in offer after all paperwork was signed. Well ok. Nothing to do about that now but wait over 2 weeks for a check. May I please have my money??

Min and John were a pleasure to do business with! I highly recommend them both.

1. Sales person was very friendly2. Drove over the standard 3 / 4 road humps and the U-turn on Braddock like everyone here has stated.3. Car seemed good. Carfax showed it was good car. I was a Cash buyer - Sale closed and out of the dealership in 2 hours.4. After we drove off the lot, found the rear doors would unlock and lock every time the car crossed the 9mph speed mark. This was a safety issue.5. Car would not lock when parked.6. On initial look, car looked clean. We removed the seat covers, lifted the seats and found dirt, grime, caked good, human hair and dog hair. There was also a lot of sand in car. Perhaps because both previous owners lived near the beach? As gross as it was, we cleaned it all out.After 3 days:Took it to Honda Service to get a standard multipoint Honda safety inspection because when I found out the car would not lock, and it kept locking and unlocking when driving, I wanted to make sure there was no other problem with the car.Pulled up the Honda Service history.Compared it with the Carfax history.1. Power steering fluid flush was needed.2. Mold and mildew in the AC3. Both rear door actuators needed to be replaced4. A few other repairs and maintenances that were due needed to be done.Total bill for all the pending maintenances and repairs - $2500.The good news is, the Honda technician told us the car looked like it was well maintained and did not see any other major issues. I knew I was buying a used car and I did expect to spend an additional $1500 to get it safe and road-worthy.Its a used car and I understand that but I wish they had cleaned the car and done some basic service before they sold it to me - which is what one expects when buying from a dealership rather than on Craigslist.Overall, I would say I am happy with the purchase.

My salesperson, Pauline, was fabulous! If you are looking for a car go see Pauline!

Min Park and the rest of the team at Fairfax Motors is absolutely top notch! We travelled from over 2 hours away to purchase our vehicle. Excellent communication, accurate pictures/representation of our vehicles condition, and coordination with our financial center made the entire process a breeze.Having previously used Carvana, it was wonderful having a more personal experience with a group of relatively local professionals that were able to provide a comparable service during these complicated times. Thank you Min + team - highly recommend!

Fairfax Motors gets 5 stars from me! This was my 2nd time purchasing a Honda Civic through Pauline, she is amazing by the way. Pauline is very professional & friendly! The car I purchased was in great condition & the staff welcomed & guided me through the car buying process. 100% would recommend anyone to look/shop here when purchasing a car. They have all types of makes & models to satisfy everyone’s needs!

Another great buying experience at Fairfax Motors! Thank you so much to Andy and John for making everything perfect with my AWESOME new Panomera. And thank you for your patience as I made my choice. I love working with all of you—and appreciate all of the earnest and honest advice you give. Shout out as well to Pauline who found the PERFECT car for my daughter and worked out the licensing for her in Arizona. You guys are truly the best and make buying a used car fun. Look forward to the next time.

Super disappointed. Saw they had the color and model car I researched and decided on. We were willing to drive almost 3 hrs to get there and look at it arriving 40 min before their close time.When we called they were reluctant to show it and said we wouldn’t have time to test drive it or fill out paperwork.Too bad as we had test drove the car at other dealerships that had differing colors. We were ready to purchase the white model upon viewing. UPDATE: two weeks later we purchased the same model car at another dealer who was awesome! I put a review up for Warren Henry Auto and had the car sent to me from their state. I guess alls well that ends well,

They are very professional customer services

Great experience with Fairfax motors Mr.Kim was great and we love our used 2011 Hyundai Santa Fe. Thanks again

Great experience buying our CLA 250 at a fair price from Fairfax Motors. Pauline Ball and Mike are very polite and professional. The process went smoothly from the moment we arrived to our appointment, to the test ride and the buying process. Thanks again Pauline for your help. We greatly appreciate it. We will definitely recommend Fairfax motors.

Andy, thank you so much for your help, you got me just what I asked for . Love my new car, its gorgeous and Im gonna enjoy every mile I get to drive it . Its nice to know you have a friend in the car business @ Fairfax Motors & Andy .

I recently bought a 2016 Tesla from Fairfax Motors. My sales person was Min and he was professional, available and informative. I also dealt with Pauline (very courteous and attentive) and the General Sales manager, John Fleming. All made sure my purchase was conducted promptly and all delivered top notch customer service! I highly recommend Fairfax Motors!!

Completely disgusted with my overall experience with Min. I called a day before about a vehicle told me they were only taking appointments so I make a appointment for the following day. Min texts me to make sure I’m still coming for my appointment not to mention my drive was 3 hours long only for him to text me 30 minutes before I get there to tell me sorry the vehicle has been sold. When during our text conversation he told me I was the first appointment of the day to come look at the car. If they were letting people come with no appointment I could’ve made the trip up the day I called and possibly got the car I was looking at. Not to mention they did nothing to try and correct the situation once I arrived.

Fairfax Motors gave me one of the best car buying experiences I have ever had. Min Park was an exceptional sales rep. No rush, no super sales pitch, and no hassle. I was able to get the exact vehicle I wanted (Toyota Highlander) in a quick and efficient manner with no stress at any step of the way. I will always consider Fairfax Motors in my car buying processes to come. Thank you Min and Team!

How deceptive is this Fairfax Motors?, on the main website for About us - all 3 of the reviews came from STILL “ Active Employees “ that are listed as sales agents on the VA Dealer Board.I did some more digging on court records in Virginia and saw this dealer has about as many lawsuits as one can expect from an UNLICENSED Pharmaceutical company.I have take screen shots of all the reviews of the salespeople, Bonnie, Kim, and so on and will be reporting this to the Dealer Board, Wanada, and local consumer affairs agencies.I did my due diligence after a recent visit to this dealership and upon opening the truck found all the broken and wreaked parts from the accident in the was in and Fairfax Motors has obviously repaired without notice.The damage had to be sever as the parts alone looked to have lost at $10,000 and were mangled and rusted, I’m glad they were still in the trunk so we didn’t buy a dangerous car.Fairfax Motors, engines go in the front of cars not in the Trunk!

Min was very helpful when purchasing my daughters first vehicle. Mike in the service department was top notch. Friendly and a great buying experience. I recommend highly.

5 stars is not enough to describe the excellence customer service and experience I had today. I had identified a car. But upon research, it wasn’t going to meet my needs. I inquired about another car that was listed. Unfortunately it was being serviced.I decided to still go to Fairfax Motors and speak with Min Park. Min understood the situation and suggested a different vehicle. What he suggested ended up being perfect!I worked with Min and the financial representative Mike to complete the transaction. They were orient and able to explain everything. I felt comfortable and excited with my decision. Before I left, the owner Andy and Min both gave me in depth tutorials on many of the great features of my new vehicle!Thank You Min, Mike and Andy for making

I bought a Toyota Corolla from here about a week ago. Mr. Min Park was totally professional. Unlike other dealers, there was no unnecessary fees, military discount, warranty and a overall great experience. Thank you Fairfax Motors I am so glad there are still dealerships like yours.

This was by far the best used car experience I’ve ever experienced! I was greeted by the owner of the dealership in the lobby—really great guy! They pulled the car I wanted to see right around, everything checked out and the car was very clean. My mom ended up buying it and has had 30,000 trouble-free miles! Very satisfied and will be back for my next auto purchase.

Incredibly patient and helpful! Trust worthy and incredibly dedicated to helping you find your perfect car. Andrew and his whole staff made purchasing a vehicle fun and exciting. There wasnt any pressure and my questions were answered in detail and I felt very comfortable. I would recommend Fairfax Motors if you are looking for top notch customer service with people who truly care about you.

Min was knowledgeable, highly responsive to my questions (even outside of usual work hours and on his days off), and was courteous in all my interactions with him. He helped me find my new car with no hassle or pressure. I recommend Fairfax Motors!

I have been in the market for a new vehicle for more than five months. The professionalism shown by Mike, our salesperson, and Michelle, the Office Manager, redefined customer service. Mike was attentive and patient. He was respectful of my requests and allowed me time to make my decision. Michelle was thorough and went over all of the paperwork carefully, ensuring I understood the details throughout the entire process. Honestly, I have never been in a dealership where I felt so comfortable.I expect it will be some time before I buy another car, but I highly recommend Fairfax Motors to anyone looking for a fantastic car buying experience.

This is one of the best car buying experiences my wife and I ever had. From the quality of the product (car), to the courtesy and professionalism of the staff, we were extremely pleased with our visit to Fairfax Motors. Pauline, our salesperson, patiently answered all of our questions and helped us feel confident that we were getting the best value for our bucks. I would recommend Fairfax Motors to anyone who is in the market for a quality pre-owned vehicle. They won’t steer you wrong.

I had a great experience buying my car with Fairfax Motors! Pauline was super helpful in setting up an appointment and was attentive to COVID safety, and she facilitated the buying process with ease. They have great inventory at this dealership, as well.

Awful! I had to pay for car expenses out of pocket to pass inspection when it should’ve been handled before I purchased the car.

Originally found Fairfax Motors through the USAA car buying service; Min (salesman) was very responsive in answering questions before I was actually able to visit. The car I originally wanted to look at wasnt there when I came through, but the dealership had a wide selection of good quality cars and I ended up with a similar model for around the same price. Min and the rest of the staff made the buying process very easy and have followed up since the purchase to make sure everything is working out well with the car.After visiting a few other dealerships in the area that gave off some very shady vibes, talking to everyone at Fairfax Motors was a welcome change.

Had a great experience with my used car purchase at Fairfax Motors! John Fleming was extremely helpful at all steps of the way - communicative and responsive via phone, over email, and in person. Relaxed buying environment which is not easy amidst COVID-19. Car was exactly as described and the transparency was greatly appreciated. Not your stereotypical used car dealership experience when working with John at Fairfax Motors!

Had to find a reliable and budget friendly used car due to a recent loss of a car in an accident. Found Fairfax Motors and my salesperson, Pauline Ball, to be so helpful, and provided a level of comfortable, professional, communication that has never happened to me in previous experiences buying a used car. Pauline made this purchase of my new used car a real pleasant time process from start to finish.

Had a great buying experience with Michael at Fairfax Motors. Bought a great car, 2014 SLK350, at a great price. There was no pressure, the process was entirely transparent, Michael was professional and courteous. My wife and I will absolutely consider buying from Fairfax Motors again. Excellent service, good price, and a thoroughly pleasant buying experience. I couldnt ask for more. And my wife loves the car!

Great buying experience from beginning to end. Mike Kim and Michelle make you feel like family. A minor mechanical issue occurred a week after I took possession of the car and they were quick to fix it with no hesitation. I highly recommend them!

Very pleased with the service I received here from Min and Mike. Process was smooth and without surprises. Communication was great with Min while we were finalizing the deal. Fully recommend.

Bought my car here 5 months ago. Love my car. Find it to perform much better than expected. Mr. Kim is super gentle and goes the extra mile in assisting buyers, even after the car is sold. The staff is friendly and very helpful but never pushy. Would definitely recommend this place to family and friends.

Best dealer hands down. I purchased a 2016 Land Rover Discovery in June 2020. I also purchased a warranty from an independent company at the dealership. In September 2020 the vehicle began having issues with the heat/A/C and was rejecting fuel. I contacted the warranty company (who has no direct affiliation with Fairfax Motors) about the issues. Without going into lengthy detail, the warranty company denied my repair claim that was estimated over $5600. I contacted John at Fairfax Motors in a complete panic. John personally went to bat for me with the warranty company. After many rounds John contacted me to bring my vehicle back to him. He gave me a loaner for free and personally arranged all of the repairs at his facility. Because of it being a Land Rover the parts are pricy and not easily obtained. I dropped my vehicle off approximately the 3rd week of October and it was finally complete on December 9th due to difficulties obtaining parts. John had my vehicle filled up with gas and washed when I arrived. John went above and beyond for me as a customer even though the repairs were technically not his responsibility. I live 2 1/2 away in WV. I am an RN who is currently working the Covid unit at my hospital. As you can imagine these are trying times for me and that last thing I needed on my plate was a $5600 repair. John even called me on December 10th with a courtesy call to make sure I made it home safely and that the vehicle was working as it should. I can not put in to words the sincere gratitude for John and Fairfax motors for taking such great care of me and my repairs. John did not charge me a dime. I HIGHLY recommend this dealer to everyone. This is what an honest business does for their customers. I will absolutely purchase my next vehicle from John at Fairfax Motors.

Mr. Kim at Fairfax Motors made our car buying experience amazingly easy! We didnt feel rushed or pressured to make a purchase. The staff was helpful with our trade-in. Mrs. Kim was clear and helpful with all of our paperwork. Doing any task during the COVID situation is stressful but Fairfax was appropriate and respectful. We would definitely recommend this great dealership to anyone who needed a vehicle!

I just bought a used Audi 3 from here last month. The dealership has been great to work with from the beginning. I don’t live in the area so we finalized the purchase over the phone. They answered all my questions, helped me with the paperwork for another state, let my daughter and son in law pick it up since they live closer, and because of license bureaus being closed, they offered another temporary license. Thanks to everyone for the great service.

Andy & John are the best. I was looking for a particular make and model with the options I wanted and they searched until they found the perfect car. The delivery of the vehicle was smooth and hassle free. Ive been buying cars (and sending friends) to buy cars from Fairfax Motors for 20 years and I will continue to. I would not deal with anyone else.

Sales associate provided excellent and timely service. I would have rated the dealership 5 stars except the car had to be shipped out of state and the delivery time period from payment to delivery was longer than anticipated. Otherwise, the staff was generally helpful and accomodating.

Yesterday was such a wonderful experience at Fairfax Motors. Through the whole process with the team- Pauline in Sales, Mike, and Eddie in Financing- they were so kind and patient with me, made sure I was more than taken care of, and left with my DREAM Lexus IS 300 F Sport. Every car on that lot is beautiful and after we drove off with it- the first comment my (Negotiating “tough guy”) Dad made was that he will be going here for his next car purchase. The price I paid and the service I received for that value and that car is unbeatable. I can’t thank you all enough for making the process feel like the total opposite of what buying a car usually feels like. You were above and beyond and I will be your biggest advocate going forward. THANK YOU!!!! Looking forward to stopping in to say “hi” soon ☺️

The impossible is made possible thanks to the entire team of Fairfax MotorsExcellent Customer Service

Pauline Ball was awesome and very helpful in my purchase of my BMW 750i, I am very pleased and excited with this purchase from Fairfax motors and would recommend them to anyone looking to buy a BMW in excellent condition!!

I purchased a Acura 2015 ILX 2 weeks ago yesterday, the service in office was good. I took my car for inspection and it failed due to lower arm control problems. I was told that the if the car failed inspection to bring the car back for repairs...Well this is not whats happening no one is returning my calls therfore I will be taking the next step to resolve this problem. I dont think I would recommend Fairfax Motors to my friends for future purchases.

Excellent customer service!! Mike H and John Fleming was super helpful throughout the process! Im very pleased with my new car!! Would refer them anyone!

I want to thank Michelle and Mike from being so helpful in the process to get my daughters first car. It was a great deal and great discount in the price. They worked with my budget and at the end my daughter got a car.

Wonderful team, great service and have always gone out of their way to make for a great experience.

Purchased a 2005 Mercedes C230 in April of 2016 as a project car. So far no major issues other than normal wear and tear for a car of this age (100K miles). I would buy from them again.

Ive been buying cars from Fairfax Motors for well over 20 years. Between myself and the friends and family Ive referred, weve purchased 20+ cars. They are simply the best - tremendous customer service, awesome prices, great selection and they stand behind everything that they do. If youre in the market for a great car and an amazing, hassle-free experience - look no further - Fairfax Motors is the place to go.

Faheem and the team at Fairfax Motors made buying my dream car come true! He has a very calm and welcoming presence. He explained every part of the process step by step. I felt that I was valued and appreciated. Marcelo did a great job of explaining the paperwork and finances. John, the general Manager wanted to make sure that the whole process went smoothly. Personal service is the key as to why Fairfax Motors is the only place to buy a car!

Very positive, smooth and professional experience buying a used car at Fairfax Motors through sales consultant Min Park!

I loved the car I saw online. Unfortunately, I couldnt even consider purchasing it since the only test drive I was allowed to do was go over 3 speed bumps and make a U-turn. Their seller acted incredulous that I would even want a longer test drive than that.Incredibly disappointing experience from a location that had such great reviews.

I bought a 2014 BMW i3 REx from here and it has been nothing but problems the 2 years Ive had it. If I didnt have an extended warranty on it, the total repairs wouldve amassed to $20,000 out-of-pocket. Was I sold a lemon? Im not sure if it qualifies under Virginia law, but it sure seems like it. I have no idea where it went wrong, but my car has so many problems and I keep taking it back to the service center. Every 2-3 months. Fairfax Motors failed to properly diagnose my i3 or failed to disclose any problems it had prior to me purchasing it, or both. A car in almost-new condition should not have these many problems. It is absolutely absurd. I can happily say that Carvana will be taking my car on 6/4/20 and I will finally be free of this sacrilege of a car I received.

I brought a BMW 7 series from Fairfax Motors last week and I have to admit this has been one of the best experiences I have had at a car dealership. I usually change my cars every 4-5 years and have worked with a lot of new and used car dealers in this area - what sets this one apart for me is that they did not apply any pressure on me during the whole process. I worked with the General Manager, John Fleming during a two week period and kept him appraised of all the options at other dealerships that I was looking at. Never once did he put pressure on me to buy from him, nor did he put down any of his competitors to influence my decision. He provided every info I asked for, allowed me to take my time and we agreed on a price that was much better than the other dealerships. After completing my pre-inspection at a BMW dealership, there were some wear and tear findings and he immediately took on himself to fix them without trying to negotiate further. The paperwork was great, the finance guys were very friendly, did not up-sell me on anything (warranties, etc) and I got a much better rate on financing from them than the other banks I had researched. Overall, a great experience and I wish all car dealerships provided this kind of experience. Highly recommend this place.

We had a lovely experience purchasing a van from Fairfax motors. They were helpful and courteous and sold us an excellent vehicle.

I bought my first car from Fairfax, and when I had transmission problems later I called them. They helped me find the best price for the repairs and helped pay..... Thanks to John Clark especially! Also to Michelle... you guys are great!

Beautiful cars. Reasonably priced. Great and courteous personnel.

They don’t care about their customers just about selling car’s!!!!! Made an offer on a car and it was going thru their credit department and they sold it right out from under me without even giving me a call. I would never buy a car from them!!!!!

Bought a car about two weeks ago. Marcelo made the financing hassle free and the best it could be. Shortly after purchasing the vehicle i had some issues (at my own fault) but mr Kim was nice enough and helped me out by referring me to a repair shop with great prices, very grateful for the great service at Fairfax motors.

Faheem and John have been wonderful to work with. They are knowledgeable and responsive. I bought our vehicle from out of state and they were extremely helpful with making sure I was comfortable with the condition of the vehicle, and the shipping logistics. Pricing was fair and honest. I would definitely buy from them again.

My experience at Fairfax Motors was awesome!!! I brought a 2014 Honda Accord EX L Coupe and I love it!! I love everyone there (especially Pat Warren). Pat is the best!!! Hes a very good salesman, great customer service, funny, and very knowledgeable. Everyone there is very helpful and very friendly. I would recommended them if you are looking to buy a car.

My husband and I traveled five hours from North Carolina to see a 2016 BMW Z4 that Fairfax Motors had online, and we were not disappointed! The car was even better in person and the staff was pleasant to deal with. We quickly came to an agreement on the price and were able to drive off with our new BMW a short while later. I would definitely make the trip again to buy from Fairfax Motors.

I have been to several car dealerships and I could say this is the best car buying experience. The entire staff are very friendly and welcoming. Faheem was an excellent helped me got the car I wanted. He was very patience, and walked me through the buying process effortlessly. I will surely recommend everyone who is looking for purchase a used or new car, Fairfax motors is the best place to go and I won’t regret it. John the manager was also very helpful

Just wanted to share my wonderful experience with Fairfax Motors yesterday. I walked in to the dealership with my Dad, already having researched the car I wanted to buy, a 2016 BMW 340i. Faheem, our sales person had an extremely friendly and warm demeanor. He patiently walked us through all the details of our purchase including my test drive, which turned out to be slightly longer than anticipated when I missed an exit on the beltway! His knowledge combined with his personable nature make him a true asset to the company. Later, Marcelo in finance, also very friendly and warm, helped us set up my payment plan in a very efficient and painless process that took just under 40 minutes! Overall a great experience and I will be recommending this place to anyone looking to buy a car!

Like anyone going into a car purchase, new or used, I was apprehensive; Am I going to get a good deal?, Will this be a reliable car?, Is the dealer going to try and hide something, just to make the sale?. But I did not experience any of those concerns with Fairfax Motors.After researching for over a month, I found the car, 2012 Toyota Venza, that I wanted to test drive. I was able to get an appointment with Pauline and I was able to get my walk around and test drive. No pressure what so ever. She let me do my walk around checking panel gaps, engine bay, interior, window function, etc. Went on the test drive (nice loop with mix of residential and 4 lane roads) did the normal listen for stuff, make sure the car brakes in a straight line, etc. We proceeded to make a deal (trade my owned outright car and pay cash for the balance of the Venza). They gave me a fair trade offer based off compared to KBB and a couple other value websites and the deal was done in an hour or so. A new happy customer left Fairfax Motors with his new (to him) car.Later that night and the following morning, as I was diving into all the bells and whistles, an issue did arise with the door locks (the one thing I didnt check). After determining that there was indeed a door locking mechanism issue and not a keyless entry issue, I contacted Pauline. She got me down there the next day so Mike could confirm the issue, which he did, I was informed, they would make it right at no cost to me! The car did come with a small power train warranty, but this was not part of that warranty. They were more concerned about selling a car that functioned correctly, then the expense of getting the locks fixed.They were great from start to finish and I would not hesitate to buy another car from Pauline and the team at Fairfax Motors!

I recently brought a Chevrolet from here and I would be lying if I said that my buying experience was anything other than smooth, Faheems professionalism made the buying experience beginner friendly and was not aggressive in anyway. The vehicle was exactly as described and there were no hidden issues. I would recommend Fairfax Motors to anyone looking for a good used car.

Great experience, Mike Kim was a true professional and went out of his way to ensure my purchase experience was smooth.

Awesome experience. Great selection of cars and services! Great staff and managers! Will recommend services to all my friends. Ive been driving for over 15 years and this has been my best car buying experience ever. My car salesman Patrick is Great!

Faheem was super helpful in helping me to buy my very first car. He made the process super simple and I loved how haggle and hassle free the whole process was. Marcel was also very helpful in the process and made the financing process very easy to understand. Theyve definitely gained a loyal customer!

First time buying a car and had great and excellent service from their team, especially from Faheem. He made it quick and easy for me to get the car that Ive set my heart on, along with a good deal for it. Ill personally recommend this location if youre car shopping. Thank you guys for your amazing service:)

My experience with fairfax motor was great, Mr kim and staff are friendly and professional people. Definitely I recommend this car dealer, you can find a lot of models and brands....

Warning!!! When they tell you there is a warranty you better look into it. Yes theres a warranty on it from the original owner not you cost me 2,000 dollars so far and still have problems they are no good if you going to spend the money go to a dealer not a shady place like that

When It came time for me to purchase another car I found an add on Cargurus and from that moment on both Johns assisted me through the whole process and through the day I drove 3hrs to pick up my new car. Best service I have ever dealt with in 30 years. Thank you Guys, I will be back.

Unfortunately, I had rather high expectations of this dealership assuming they would be different when I saw the high star rating and their “commitment” to customer service.I initially went in to test drive a CRV and a RAV4. The salesman allowed me to test drive both before turning on the high sales tactics on the significantly more expensive vehicle (RAV4) making it sound like it was merely a grand or two more.After having my heart set on the RAV4, we soon discovered it was $5K more than the CRV AND that their was a cheaper RAV4 available as well. That’s when the whole mood changed and we became a bother rather than respectable customers because we were “wasting time.”Like many of the other one star reviews, I was allowed to go in one lane, up the road for 1 mile and then take a U-turn and come right back - that is definitely not a test drive.After settling for the other less expensive RAV4, another sale tactic was used to where we were left alone just a mull it over and think for about 20 minutes and then urged to get the financing started. When we asked about the final price and negotiation, we got a bit of a cold shoulder and then we were told that the cars are non-negotiable - essentially wasting nearly 3 hours of our time.While this dealership may claim to be different, I wouldn’t bother purchasing a car here. It’s hard selling like a mainstream dealership. Definitely not family friendly or customer centric.

Excellent customer service from start to finish and even beyond the point of sale. It was a real pleasure working with John and his team when purchasing our new used car.

John Clarke was patient, knowledge, professional, and helped get this deal done. Very happy with our Range Rover. Highly recommend John and Fairfax Motors.

Great to do business with

I have bought cars before and they just want to sell, here at Fairfax Motors everything was at a higher level, personalize attention, details of the vehicle you want to purchase, my family appreciate your services.THANK YOU!!!!

Overall great experience! Shopping for cars is so overwhelming and Faheem had a very relaxed and friendly approach in selling me a car. He kept in personal contact with me throughout the process and made sure that I had a good experience. There were a few things that needed to be done after the purchase to fix up the car and he and Mike were both very helpful in making sure the car was up to my standards. Really appreciated the personal and kind approach in sales at Fairfax Motors.

We worked with Faheem and John, the customer service was excellent. Having spent weeks researching, we are confident we got a good deal. I would buy from them again .

Excellent dealership because of an excellent sales team. Faheem treated us very well. He is very knowledgeable honest and very kind. And through his expert handling we got the car we wanted.

My Dad and I just came to the store today to purchasing my very first car and I worked with Faheem. He was very professional, helpful and kind. He helped us step by step and was ready to do anything we needed. The price here is very competitive and reasonable. I am very happy to purchase the car here. I will recommend him and the store to all of my friends and my family who are looking to buy a car. Nice experience!

Everybody was very friendly and helpful. I have never laughed so much while purchasing a vehicle. They kept me entertained during the wait time. They are not your typical used car dealer who is only out to make the biggest profit possible. Every car was of great quality. They take pride in their product and service. Would highly recommend them to anyone. Thanks goes out to John, Pauline and Laura. It was a please dealing with the three of you!

Very good car buying experience with Eddie at 1st Choice Auto Sales. I found the vehicle I was looking for on-line and called to make sure it was still in stock. Eddie communicated very well before I purchased the vehicle and was very honest and professional during the entire vehicle purchase process. No high pressure, listened to my questions and concerns and took care of everything I asked of him. I did buy the vehicle from Eddie and am a very satisfied customer. Nice vehicle inventory and good prices. Check out 1st Choice Auto Sales when you are looking for a vehicle.

My experience couldn’t have been better. Mike, Patrick, Laura, Pauline, Michelle and the New Guy were friendly, courteous, knowledgeable and went the extra mile each time I needed something. They followed up as needed and did a great job. I would recommend Fairfax Motors without hesitation and will do business with them again when the time comes. Thanks to everyone for my new car! I love it!