The transmission in my Outback needed to be replaced, so I dropped off in the morning and picked up the next day. Its working great! Professional and courteous, and free loaner car. Ill be back for any future needs. Thanks Zach and Michael
Super friendly owners! Zach was amazing. They were fast at diagnosing my issue and quick to getting parts and performing the repair. Kept me updated all along the way and even gave me a loaner car! Prices were better than any place I called. Will be going to them for all my future services on my Subie. Highly recommend them!
Figured out what was finally going on with my daughters subi... after 3 times in another mechanics shop!! Great repairs great text communication timely repairs!!
Zack and Michael are awesome! They got my car serviced and back to me so fast. They got it done sooner than I expected and I actually made them wait! I’ll definitely be back!
Zack and Mike were so great when I brought my Subaru in. They seemed so much more insightful than places I’ve dealt with in the past. You walk in and as you talk about your issues they just seem to have that piece that’s missing from so many customer service places these days; they care. 5/5 recommend to anyone looking to get a Subaru or really any vehicle worked on.
Northwest Subie did a great job on a fairly extensive list of repairs. Excellent service at a competitive price. Very trustworthy. I appreciated their web based system that gives the customer full visibility into the potential list of repairs before you agree to the work.
Zach was extremely helpful with my project car, and very easy to ask follow up questions with since my service.
Very knowledgeable people very friendly when I called they were tentative to my questions people dont do that anymore send an email or other BS nobody wants to speak with anybody anymore I appreciated them taking time on the telephone with me I will be doing business with these folks very professional
Took my daughter’s outback for diagnostics. They are very thorough and professional. Highly recommend NW Subie.
The quality of work is truly amazing and the team at NWSS makes you feel like family. communication from Zack while my car was in was great. I wouldnt trust anyone else with my subaru. awesome work and peace of mind. THANK YOU NWSS!!!
The brake light started flashing in my 2015 Subaru Outback and the abs light was lit up so I took it to the dealership. They charged me $450 to diagnose a faulty Abs module and wanted another $950 to install it. I purchased a used one for $40 and Northwest Subie installed it for me for $330 only to find out my original abs module was functional and the dealership misdiagnosed the problem. Northwest Subie diagnosed a faulty speed sensor and didn’t charge me anything for the diagnosis. Zach also convinced me to call the dealership back and speak to a manager about the improper diagnosis which resulted in the dealership refunding me the $450. I purchased a new speed sensor from Northwest Subie and installed it myself in 15 minutes. I am extremely satisfied with this shop and the customer service is top notch.
NW Subie did a fantastic job after the radiator in my Forester blew. They kept me fully informed on what was happening, offered options when it turned out the heads needed to be replaced as well. They made sure I was aware of all the costs for each option and knew the pluses and minuses for each option. And they kept to the repair timeline they gave me. I will definitely use them again!
Amazing service, Zach was very kind, professional and had the heart of a teacher. Excellent communication, stress and hassle free. Sent me an itemized diagnostic report with individual repair costs and detailed explanations with photos. You simply select which repairs you would like to approve and you are good to go! I now look forward to getting my car fixed and know it is in good hands. Thanks so much you guys! 👍
Genuine customer service, professional and on time. Highly recommend! Two thumbs up.
Zach and Michael are phenomenal. From beginning to end, they have been incredibly professional and communicative. Recommended to me by Anderson Design Fabrication, they are some of the top Subaru experts with years of experience in both dealership and private business. Honest work and affordable price-workmanship is guaranteed. I personally had my car lifted but will be returning for future services.
The first visit (for 90K-mile service)was fantastic, and now I cant really imagine taking my Subaru anywhere else. All of the communication from start to finish was direct and thorough. Definitely recommend.
They took a botched up job (by me) and got it done in less time than they quoted, so zero complaints. I will be bring my XT to them from now on!
Great staff, easy to work with knowledgeable and timely
Best place to take your subaru.
The only subaru shop that I will call for all 3 of my Subarus to be serviced at. Reasonably priced and both Zach and Michael know their stuff.
I was recommended this place by a friend. Zach and the team went above and beyond and my car is running like new! Highly recommend this place!
Ive had only great experiences here. Honest, knowledgeable and affordable. I always recommend Northwest Subie Specialists to Subaru owners.
Outstanding! Polite, knowledgeable and on time.
Please allow me to add another 5 star review for Zach, Michael and NW Subie Specialists! They customized our bumper, installed a skid plate, and did some overall mechanical maintenance and inspection on our 2014 Crosstrek. Professional, knowledgable (they are walking textbooks on everything Subaru), experienced, honest. We picked up our car yesterday and have already recommended them to many other Subaru owners. Theyve earned our business!
Took my 2004 forester xt for a timing related issue. Zach and Michael are super nice and knowledgeable, we discussed possible causes for the issue I was experiencing and we came up with game plan to replace the timing components that had possibly failed. Once they started the repair it was discovered that my turbo was on its way out. They provided pictures of the issues found and made recommendations for further repairs while the engine was dismantled. All small parts that had failed or were about to fail that needed replacement. I went forward with the replacement of these parts because I enjoy this car very much and I want it to be reliable. They offered me a loaner car while mine was in the shop. I didnt need it as I am fortunate enough to have a beater that I can use as a second car. Overall I am extremely satisfied with the service and communication I recieved from this shop and plan to service my car there again when the next repair comes along.
One thing that defines every relationship is communication. When regardless of the amount of money your spending its helpful to know whats going on with the item in question. As a dealer I have numerous cars that are going to shops and getting repaired. I was very impressed with their communication I was called on each step and it was done at a fantastic price. Highly recommend this shop as someone who has multiple cars at various shops around the community every day I will be bringing all my Subarus here from now on.
Even though I was a few minutes late to my appointment due to traffic, Michael and Zack were very understanding, friendly, and got me right in. Zack explained everything clearly and made me feel right at home while I waited. Michael replaced the axle on my Forester and had it road-ready in less than 40 minutes. Excellent service at a great price! Ill definitely back for future repairs!
Great shop with great pricing. Has fixed everything on my Subaru from minor things to Building my motor 2 years ago and it’s still going strong! Has always been honest with me. Will be my long term mechanic for sure!!
Hands down the the best auto mechanics around. They are an honest bunch who have done nothing but good work. If you have a Subaru take it here.
They saved me $900 compared to a quote from a local dealership. They were very thorough and on time. They had a loaner car that I was able to schedule, which saved me more money on a rental car. I will definitely take my Subaru to them again.
Best Subaru shop around. Fast, friendly and local Subaru Senior Master Technicians! Thanks guys!
Straight forward honest service with quality OEM parts. They also add notes to your VIN keeping your cars value in check.
I’ve had a problem with my car intermittently not starting, and shutting down after starting, for over a year now. I have taken it to other shops multiple times to diagnose the problem, but never found an answer. Northwest Subie Specialists found the problem right away, and now my car is running great. Zack and Michael explained everything before they proceeded with work, and provided pictures of the problem as well. They were communicative and easy to work with. They also provided me with a free loaner car. I will definitely be bringing my Subaru back to them!
I purchased a 2006 Tribeca from Lang Autosports 11-9-19 for 5K cash. Within 300 miles (2 weeks) it started overheating. The coolant smelled like exhaust and there was particulates floating in it. I parked the car before it red lined and had it towed to Northwest Subie Specialists in Everett. The head gaskets were blown. These guys went through the car and found everything wrong with it and everything good about it. They seam to know all the Subaru quirks by year and model. The car runs like new now. I wish I had them look at it before I purchased the car. Best experience dealing with a repair shop. They communicated well during repairs with pictures. Would definitely recommend.
Great work, great prices, great guys!Diagnosed my issue at a flat rate and fixed the problem at a great price! Ive had my car at other shops for diagnostics and they charged me 100 dollars PER HOUR for it. These guys are different. Ill be coming to them for everything i wont be doing on my own from now on! May even have them build my engine down the road here.
If you own a Subaru and are looking for an honest repair shop with fair prices, talented mechanics and a commitment to provide great service, this is the place!Brought my Subaru in for the flat-fee diagnosis because it was making a nasty noise that I assumed was serious. Turned out to be a minor problem that they repaired for no additional charge. But they didn’t stop there. They inspected the entire car and wrote a detailed report complete with pictures of the more serious issues that could become problems down the road. And as if that wasn’t enough, they fixed 4 other minor problems with no additional labor costs and only charged me for one part at a very fair price (checked online). Oh yeah, it only took about 3 hours. Hands down the best car repair experience I’ve ever had. Thanks!
They did my head gaskets great shop easy to work with and extremely knowledgeable staff.
Fair prices for skilled work and great service. Managed to drop my car off after work, was sent on my way with a loaner car and able to pick up my car ready to go the next day along with a full inspection and break down of everything That needed addressed. Ill be taking my car back there for anymore work I need done to my subie!
Knowledgeable, reasonably priced, and efficient service. Everyone there is friendly and great to work with. Highly recommended!
Had a head gasket go out on my saab 9-2x aka saabaru. They were able to replace my head gaskets, timing belt, and wheel bearings. I had the car back and running in just a couple days. Since the work was done I have put over 100k miles on the car and it is still running strong. Great service at a great price. Highly recommend.
Zach knows his Subarus and the common problems that plague them. Went in because my power steering was whining and I had a small oil leak on the driver side. Thinking it was the head gasket. Was only an oil pressure switch and a vacuum hose on the power steering. We talked after I picked up my car and told him if I went anywhere else they would have told me that Id need to replace both the pump and head gasket. In this case with his knowledge of the brand it was a very pleasant experience and didnt break the bank. I will trust him and his team with my car till it cant run anymore.
These guys that own the shop are honest and reliable. Top notch customer service.
They rebuilt the engine in my 2010 wrx. Great work and great price. Plus looked over things a dealership told me needed replaced and found out one one thing was needed. Dealers are out to get you. There guys like your buddy that actually knows what he is doing.
Very professional and went over my expectations to fix my car. I would highly recommend them to any one who owns a scooby. Thank you for all your help!
The guys there are super nice and very reasonable. Got my Forester diagnosed quick, then fixed!
Michael and Zack are the best around! Always great customer service and they will have me as a customer for life!
Went to these guys to get my ADF 1.5 inch lift installed on my 18 subaru crosstrek. The entire experience was great. Awesome waiting area. Timely services.
I had an ej255 fully rebuilt with forged internals from this shop and have had ZERO issues since! This is the ONLY place that will ever touch my outback xt! I will recommend Northwest Subie Specialists without hesitation to anyone and everyone! Even better, they work on more than just Subarus!
Great experience and prices.
Good people, good sevise, Ill be back.
Good guys doin good work!!