user
Truck Centers, Inc. - Freightliner Western Star Sprinter Dealer
325 Rusher Creek Rd, Evansville, IN 47725, United States
Appearance
Truck Centers, Inc. - Freightliner Western Star Sprinter Dealer

Comments
Ma
Review №1

The service was prompt and upfront with estimates and no hidden fees. They fixed everything we needed and serviced our generator. Pricing wasn’t bad, a little high, but the work and customer service was definitely worth it! They’re pet friendly, they have a clean waiting room and the shower was clean and super hot, which was a blessing. Thank you again, and hopefully we don’t need anything else fixed in the future, but if we do, we’re coming here, it’s worth the drive! We drove over 220 miles to this place because they were worth it. Careful who you bring your diesel pusher rv too, cuz most places and their reviews were horrible, this place, a blessing. I’d recommend them!

Fa
Review №2

Crooks. Tried telling us our ENTIRE brake system needed to be replaced. Drums, spiders, slack adjusters, S cams etc throughout the entire truck/trailer. Quote was Just under $10,000.We had NEW drums on the truck. Only 1 slack adjuster was out of DOT spec. The trailer needed S cam bushings ( x2 ), 2 drums, & slack adjusters. Went up the road got it all fixed for $1500 plus a DOT inspection.Its extremely sad what these guys do to OOs & whoever else is unfortunate enough to roll through there.RUN!

ال
Review №3

Great people to deal with in parts, I live in New York and have never seen the respect of clients like here. First time in this place, but I must say, impressive. One of the best Freightliner spots Ive been to so far and Ive been to many of them all over the country. The driver can enjoy a beautiful, clean waiting area. You can even take a shower. !!! The staff is very friendly to the drivers. The service is good and quite fast. Good luck, guys. Let the Almighty take care of you. The locksmith forgot to lock the hood of my truck, its good that nothing happened on the road. I drove 600 miles on the highway.

Br
Review №4

One of the few freightliners that has their act together.The shop was great they actually fixed my truck right and in a decent amount of time. Then when I needed a part the parts Dept was knowledgeable and had the part in stock! I would recommend this freightliner for whatever you need.

Ho
Review №5

Great repair shop, been here twice and both times in & out fairly quickly, cant say enough good things about this location, they have prevented me from losing alot of revenue on both occasions and Im super grateful for their work ethic and availability

Ko
Review №6

I was on the road for work and my Sprinter Van was badly in need of new front brakes. Despite being midday on a Saturday, Truck Centers took me right in and got to work. The waiting room is very comfortable, and I was updated on the progress of my van throughout the process. The parts and labor was top notch, but the price was very reasonable. They had me back on the road within a few hours. I highly recommend Truck Centers, Inc. of Evansville for any and all Freightliner truck and Sprinter van parts and service. Its always refreshing when a bad day is turned into a surprisingly great day by the kindness and quality service of a business.

Je
Review №7

Mechanics are good and communicate the issues well with the drivers.

Ri
Review №8

Great Customer service. Thank you Dakota.

Al
Review №9

Charged 1200 to figure out what was wrong with my box truck … most overpriced place don’t not come here they will charge you an arm and a leg for anything

ky
Review №10

Great expierience at this location. Very comfortable and inviting. Service was excellent and the bathrooms were immaculate.

Bj
Review №11

Nice clean and fast even has a shower for while you wait

Pe
Review №12

Quick in very professional best shop Ive been to GREAT JOB

Co
Review №13

Good parts guys . Will work with you to try their best to get what you need .

S
Review №14

One of the best Freightliner dealerships!Friendly staff!Steve the second shift (service department)manager very knowledgeable and will work you in as quick as possible!Comparing to other dealerships this one is easy to communicate!And Parts Department very knowledgeable guys (2nd shift)They are always ready to help whether you call them or come in person!

Ch
Review №15

The service department is awesome. The mechanics truly go above and beyond to help get u on your way.

Co
Review №16

Very good and fast service

Do
Review №17

Very good mechanics & quick service & repairs. Can call ahead for appts too!!

Ju
Review №18

Since day 1, I have only been so impressed with Truck Centers! Their team cares. Makayla in the service department is super helpful and so is Drew who is one of their skilled service technicians. It seems like the word no does not exist in their vocabulary. When I need the truck fixed quickly, they find a way to get it done. If I need a ride back or cant drop my truck off, theyve got it covered. They make it so easy for the customer and are very accommodating! Also, their PM services come at some of the best rates I have ever found! They consistently go above and beyond in the customer service they provide. If 6 stars were an option, I would give it to them!

Ma
Review №19

The service department is always helpful and very nice!

Do
Review №20

This place is awesome. The customer service is exceptional. Sheila and Makayla are fantastic. The facilities are clean. The staff are extremely courteous and mechanics are knowledgeable and efficient. I will drive 100 miles out of the way to come to this location. I highly recommend this shop for great service and competitive prices. Thanks for the service guys and gals. Keep up the great work. Very satisfied customer here. P.S. The lounge chairs are so comfortable, they are guaranteed to put you sleep after taking a shower in their facility.

Co
Review №21

Our company needed a Bobtail truck worked on. Excellent service. They got us in when promised and fixed the truck in a timely manner and back on the road quickly. We will be sending other trucks if needed.

Jo
Review №22

Fake reviews, this is worst location i seen, they’ll keep you there to make more labor hours.

el
Review №23

First time in this location, but have to say - nicely impressive.One of the best Freightliner location I have been so far, and I have been in a lot of them around whole country.Driver can enjoy nice, clean waiting area.Even can take a shower!!!Employees are very nice to drivers.Service good and pretty fast .

Da
Review №24

Very slow repair (rad hose)all day . But the red hair lady in service was very warm and compassionate that why the 3 stars

Ch
Review №25

Everybody at Truck Centers, Inc. was extremely helpful and friendly. Specifically, John (Service GM) and Clint (Sprinter Technician) both made the experience excellent for us.Tuesday before Thanksgiving, we came from a road trip (we live in MI) in our RV with our dog and cat. We were able to leave our cat in iRV (with Clint and team) with zero issues. We worked in the Customer Lounge (both with computers) and our dog, Pinkie.John offered to put us up in a hotel and even offered to install a temporary replacement part, which had to be uninstalled from one of their vehicles, while the warranty part was being shipped over the holiday. Given the timing, we chose to rent a car to drive home and return later to retrieve iRV. Ironically, the part arrived very quickly and iRV was ready very late on Wednesday, the day before Thanksgiving. John emailed us around 11 pm to let us know. What a great team to put in such exceptional effort bumping up against Thanksgiving.In the end, there was no charge and everything was covered by warranty.

Ja
Review №26

We brought our rv in for factory recall. Right away we knew this was THE place for service. We were greeted by Sheila who right away started the procedure. We have never received the level of courtesy, professionalism, and genuine interest in our problems anywhere like this business. We were kept informed of the progress and when we had to leave it overnight we were shuttled 70 miles to our home. Like I said we were quite satisfied and will recommend Truck Centers to anyone who is in need of great service.

St
Review №27

Took good care of two problems I had on the RV very appreciative for their expertise and their friendly manner and dealing with me

Ja
Review №28

Very good service Very nice right up person

Ro
Review №29

The best Freightliner I have ever been called on Wednesday night to see if I can get a PM done spoke with Lorie who was in service department at 11pm that night she was very helpful and sweet I asked if they were opening 24hrs she said no to midnight open at 7 am Thursday morning I said that okay I will be there at 0530 can you put me in for a PM first thing she did got there 0515 they had me in a bay right at 0730 the tech was great and new what he doing he did a thorough job i was out of there by 1015 am I cant say enough about Evansville In freightliner the best!!!!Thank you Lorie &Harold who was the tech and to the whole Freightliner teamROSS

Ma
Review №30

They went out of their way for us and got us in quickly.

ka
Review №31

Everyone there is pleasant, knowledgeable and very hospitable. I was very happy i chose to go there. They had the parts available and got my truck in and out of their garage in a timely manner. Very professional, everyone. Also clean environment including restrooms.

Sh
Review №32

I have only bought parts here, but the staff is always courteous and more than willing to help find the correct parts or solutions to the issues you have. I have to come from Louisville (240 miles round trip). Each person Ive dealt with over the last year has been great.

JR
Review №33

Three words, Super, helpful and politeness. Bought a 600k+ miles Cascadia 2 months ago, been driving it now for one month and it has brought me a few surprises that quite frankly, I was a little surprised about. As the saying goes chance favors the prepared or something like that. Well, I was prepared but could not find a place that gave me any confidence or they couldnt touch my truck for two weeks. Called Truck Centers and was told to bring the truck in for diagnosis. These guys are faster than lightning, got me in, dealt with my warranty company and got me fixed and back on the road. They even had the part in stock for the problem I was having with my after treatment system. The tech even took the time to explain some idiosyncratic qualities of my particular truck to look out for. Now, I dont even want any other Freightliner dealer to touch my truck. A+++ class service, have no worries about where to service your Freightliner, just take to this store. BTW the lounge is amazing and there is a shower in the lounge area. Did I mention A+++ class?

Th
Review №34

Called the folks at Truck Centers Inc in Evansville and they got me in quick. I had a difficult electrical problem to diagnose and fix but they got it done and for less money than they originally quoted me. I will definitely be using this dealership again!

Er
Review №35

Good bunch

Ma
Review №36

This service team was absolutely awesome!I broke down on Friday night about 10 miles away. The service advisor gave me phone number and info on wrecker service, upon arrival my truck was given immediate attention and before they closed for the day, I had diagnosis, and estimate. They had the parts in stock and by 3pm Saturday I was back on the road! Hats off to this team of professionals!

Ja
Review №37

Prompt service, I discovered coolant leak on my semi truck engine. I drove to there repair shop, they got it in diagnosed it within 2 hours. Checked for other engine codes found bad NOX sensor. Everything was repaired. Total down time just 1 day. Nice extra benefits is 3 hotels and 3 restaurants within walking distance.

Gu
Review №38

Good service.

Ro
Review №39

Had the parts that I needed in stock, very nice people.

Da
Review №40

1st Freightliner that Ive been in that actually seems to care and rigorously checked everything on my truck, to make sure, everything was good and no remaining issues.

Ma
Review №41

Great service writers Shelia and Lori. fast service, very knowledgeable, nice driver lounge.

da
Review №42

Very courteous with their for job interview

Ll
Review №43

This is an awesome shop first off I’ve DEF issues they got me right and figured out what the problem was work with me to solve the issue they also work with me with the warranty I can’t say enough with these guys awesome group of people and I recommend this Freightliner for any repairs needed very friendly l. They have a shower upstairs in the drivers lounge I got nice chairs and free coffeeIf I ever have any issues and I’m in this area I will be make sure that the truck will come to the shop even if I have to tow it and pay the bill for a couple hundred miles to get to the shop the shop as well worth it

ki
Review №44

The staff has great customer service and they fixed my front suspension it drives really well now. Shelia was very helpful.

Za
Review №45

Great experience. Had an rv in for work and not only was it done faster then expected it also came in under the initial quote. Very happy with the quality of the work, time line, and price. I will be back any time I have an issue.

Jo
Review №46

Mikes the man... Fast good service, very polite and competent, Extremely knowledgeable. Continued working all the way up to and past closing to get me finished. Forgot to grab my spare key, Mike brought it down the road to me. You can tell these people enjoy their jobs and take pride in it. It shows in their work ethic. Had continual updates on truck as they were figuring things, finding the issue, getting approval, and fixing the issue... Highly recommended

Ja
Review №47

Friendly staff very clean place knowledgeable service mechanics, however if you need a ride for personal business, theres none provided.

Da
Review №48

The dealership done well it’s the Freightliner Corporate that I have real issues with!!! Takes 26 hours for troubleshooting to return a e-mail!!!!I told Crete to look elsewhere next time that they order trucks!!!! Volvo or the Paccar corporations would be a start!!! Volvo is the best at troubleshooting I have been told by owner Operators!!Truck Centers went far and beyond to try to get me rolling again!!! Freightliner on the other hand?? No thanks!!!!!

E
Review №49

You cannot take your class 8 truck to a better place. PERIOD!! I live just over 100mi away and have no reservations about driving there for repairs. There is a dealership a lot closer to me but I do not go there any more because of the level of service I receive when I come here. I have sent many of my owner operator associates here to have their needs met. Laurie, Steve, Dallas, and the whole maintenance crew ARE THE BEST!! They are the Paragons of Excellence!

Jo
Review №50

Great people .

Do
Review №51

Brought my truck in for a quick and simple idle adjustment, and they made it just that. Staff was knowledgeable and Friendly. Out of the past 5 dealerships I have been to in 9 months. They are the only ones to get it right. I will be back! Thank you

Ju
Review №52

Excellent help from their bus parts department especially Dakota. Recommend for anyone looking for friendly, knowledgeable and courtesy service.

Wi
Review №53

My battery on my MB Sprinter failed on a cross-country trip. Truck-Centers worked me in very quickly on a Saturday holiday weekend and got me back on the road. Truly first rate service.

An
Review №54

Windows changes take more 9hrs by other company.

V
Review №55

I have to Honestly sayy THIS Freightliner shop is ALOT Better than the last one I was at a week ago in Michigan!! These people are MORE Customer friendly AND! They communicated with ME About the truck also!!

Jo
Review №56

Great place to go if youre a semi truck. Others kind of get put aside for later. Expensive just for an opinion.

Ch
Review №57

Luv it. I work here, and I LUV MY JOB and the people who work here too! Everyone is so freaking awesome and helpful!!!! IF U LUV WHAT U DO- U NEVER WORK A DAY IN UR LIFE!

Ri
Review №58

Very friendly and helpful staff

pa
Review №59

After buying a truck from Freightliner in Dallas Texas and being totally screwed over by them. The manager at this shop is doing what he can to make things right the best he can I appreciate the hard work that him and his staff are doing. Hands down a stand up company in Edwardsville,In. I highly recommend them.

Jo
Review №60

Very commutative, Very Accommodating

TY
Review №61

Horrible service. Came in for a oil change and to get a clearance light fixed. Got in at 7:30am and didn’t leave till the next day at 4pm. Constantly coming up with excuses for what took so long. Then afterwards said they needed to do a test drive? For a light and oil change? While waiting for them to finish the “test drive” I walk to the McDonald’s down the street, and see my truck in the parking lot empty! They literally took my truck to get their lunch. When I asked if I can have a number to call to talk about this;I was told to give a google review. So I hope anyone considering this place sees this. Please save your time and money, I honestly can’t belive this place.

Ti
Review №62

Nice friendly people took a little longer than expected to do my repairs

ju
Review №63

Great customer service

Wi
Review №64

Called at 7:30 am on Black Friday. Battery in my MB Sprinter 3500 was dead. They had me bring it in immediately and had the new battery installed by 9 am at a very reasonable cost.

El
Review №65

5 stars says it all! The parts Guru Dakota, and his Dad came thru for me again! Got my parts as affirmed, and to me in less than a week . There is no need to call anywhere else for Freightliner parts and or service!. Period. Is worth the drive up from Clarksville, Tn. Great staff throughout. You know who you are in service!! Thanks

Ke
Review №66

Great service & great people. Very relaxing drivers lounge with a free shower too. Im very happy with their service!

Vi
Review №67

Great and fast service! Got me into the shop and fixed up the same day! Nothing to complain about, would recommend to a friend without hesitation!

ro
Review №68

I drive for Prestera Trucking and I would like to say thanks to everyone in your service department, everyone was nice and very professional my truck was done in about 3 hours, thank you Robert Anglin

Mi
Review №69

Top notch service!!! Got in the shop and fixed up in the same day!!! Friendly people with a great work ethic!!!

To
Review №70

Way to go Evansville! I have no words to express my gratitude to this amazing team of people at Evansville Freightliner, it was late in the evening, snow, freezing rain and I have just broke down 8 miles south of the Truck Center at Evansville IN, I called in and Mike answered the phone, he said will be here for you til midnight, got towed, showed up by 7 PM and Mike, Steve and Lance took it upon themselves to have this truck fixed and boy was I ever happy just past midnight I was rolling out of the shop in the middle of the first winter storm, these guys went all the way in and got it done and done right. Kudos to whole team at Evansville IN Truck Center as most people say The Freightliner Dealer :) Torres Xpress LLC

Ly
Review №71

Received friendly, knowledgeable, expert service on my 2019 Sprinter Chassis RV. Clint knows what hes doing. See him if you have a Sprinter.

He
Review №72

Very professional staff, extremely polite people working in this place, very helpfully, I Will be back without doubts about the service that I received, very very good place to repair and do any service to your truck.

Ge
Review №73

Great Ron is always very helpful but your prices suck can buy online at a better price.

Br
Review №74

Poor customer service, horrible communication with customers... Why do they advertise that they are so great??? I own a Freightliner Cascadia and have had several issues, every time Ive taken it here, the service reps are terrible to deal with. Will find another repair facility for my next service point.

Mi
Review №75

These people are great. Had an electrical issue had been to FYDA 3 times they couldnt tell nothing about it. Called these people they had me in the shop and the problem taken care of in no time. For less than the other so called freightliner dealership charged to not find anything.

De
Review №76

I would give it a negative star if possible. Horrible service

D.
Review №77

The personal is awesome clean drivers room and plenty of parking,hotels McDonalds and arbys are in walking distance.

An
Review №78

Great parts guys

Mi
Review №79

5 hours for oil change and PM service plus a small electrical recall on chassis. (Check diode connections). Past experience at Speedco and TA was an hour tops. I figured ok, 2 hours should be good. Was first one in the door at 7:30 and now 5 hours later still here. Didnt even have them do the generator service as I didnt want to spend the whole day in the lounge. Should have communicated they work really slow or better yet I should have checked the reviews first. Similar experience to what everyone else says.Based on how fast they responded to my emails I would have thought the service experience would be just as prompt.

je
Review №80

Larry the truck salesman was very informative and hope we can do business with him on one of his trucks

Ja
Review №81

It was nice to have lounge to go to. People were nice.

na
Review №82

Unless you like your starter loose by the time you leave. Then you need a pull start I would recommend if want to be screwed over!!!

Ri
Review №83

Mechanic did a good job working on my truck. I needed a slave cylinder replaced for my clutch.

Du
Review №84

Our 2014 cascadia has continued to give us problems but this shop has always been able to fix our truck rather fast and have been more than helpful with us when it comes to knowing what needs to be done

M
Review №85

Lori was exceptional.

sc
Review №86

Very clean and friendly staff. Unfortunately I am broke down in Beaumont Texas with same problem now. Same issue again

El
Review №87

This facility and personnel are stellar! Not only did they go way above and beyond to ensure that my truck got repaired and was once again safe, their diligence enabled me to make my scheduled delivery in TN with time to spare!! I live in Clarksville, TN, and will use this facility as my home for maintenance.Impressive is what you are TCI. Thank you all so very much.Elton ClarkOwner /OperatorJaye TransportClarksville, Tn

de
Review №88

Shelia is the best, super helping and friendly

Lo
Review №89

Great people to deal with for parts, I stop here instead of my local dealer.

Be
Review №90

Staff was very helpful in helping me find the right parts

An
Review №91

Thank you so much!

An
Review №92

The fellas here work hard to get your parts & get you back on the road. Ask for Jeff or Ron, they are the best knowlageable men to get you back making money.

Jo
Review №93

They always have the parts i need for our trucks

Gr
Review №94

Not impressed sent home wrong parts wn they had vin# & truck their charged me $159. To diagnose a burnt out marker light i told them pig tail needed changed

D
Review №95

Im liking um so far

Di
Review №96

Really great place

Jo
Review №97

Old school knows what he is doing parts manJack is the man

Mi
Review №98

Worst service ever, whole personnel were slow that i have never seen in my life that speed, if i tell you that i came at 7.30 and i was first truck, and i needed just alignment on my truck, they finished at 3pm and they didnt do test drive cause i wait for 10 min someone to show up but never happened, so what do you think how much time they need for some issue to fix ?So first and last time😎

Ja
Review №99

A little pricy,but over allNice staff.

Ti
Review №100

Had to meet my husband here to drop his truck off and while waiting our personal vehicle died on us and a young man brought his truck around to jump start us so we could get our kids home safely.

Information
29 Photos
100 Comments
4.1 Rating
  • Address:325 Rusher Creek Rd, Evansville, IN 47725, United States
  • Site:http://truckcentersinc.com/
  • Phone:+1 812-868-2700
Categories
  • Diesel engine repair service
  • Truck dealer
  • Truck repair shop
  • Used truck dealer
Working hours
  • Monday:7:30am–12am
  • Tuesday:7:30am–4pm
  • Wednesday:Closed
  • Thursday:7:30am–12am
  • Friday:7:30am–12am
  • Saturday:7:30am–12am
  • Sunday:7:30am–12am
Service options
  • In-store pick-up:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Similar organizations