Great Customer service, and they drove me to the next location when I couldnt find find it. 🙄🥴 It was super late and my friend got towed from my apartment complex. At least the tow guys were super cool to me.

I’m a United States marines they have towed my vehicle 3 times and charged me $400 there are multiple vehicles parked without stickers mine was expired by 4 days

Usually good rates for a tow unfortunately they dont cover all of north county, referred me to a another place not so great rates.

They towed my girlfriends car who was parked in guest parking for less than an hour and a half. Then said she was a tenant and parked in the wrong spot. Also charged extra for a bogus fee, which seems illegal, but the whole thing is a scam tonight they tried to tow my car when I was leaving they pulled up but I was already inside. We were the only ones in guest parking and when he notice I was there he drove off. Guest parking is for 24 hours but when it hit midnight they prey on cars i guess. Cant even have people over in fear they might take their cars and charge an arm and a leg for it.

On Thursday October 11, 2018 at 8:15 am I observed a Western Towing truck getting ready to tow our neighbors car parked on the street. I witnessed him taking pictures of the vehicle in preparation of the tow. I went across the street to their house to alert them that their car was about to be towed. The driver saw me and ran to his vehicle to try and beat my neighbor to the car. His tow truck was parked, hiding, on the north corner of Via Granada and Via Colina. The neighbors car was parked in front of space #77. The tow truck driver, in reverse, accelerated to about 15-20 mph to attempt to hook-up the vehicle. He almost hit the front end of the neighbors car. He then sped off when he couldnt get the car. Not only did he drive extremely unsafe to get to the car, he then did it once again to leave the scene. I phoned the towing company directly after this to lodge a complaint with a customer service rep. I spoke with Ashley and then was handed off to Joel. Joel was pleasant at first letting me know that he would be reprimanding the driver. However, he then went on to add that some of the drivers, namely him, have been jumped when people have come out to find their car being towed at our mobile home park. I told him its perfectly fine to be scared, but the driver shouldnt be driving like that due to fear. He responded with Im not scared of those people. That shocked me. I let him know he was talking like some sort of gang banger about a prison beef. It was apparent Joel still hasnt gotten over being jumped in the mobile home park. I let him know that driving backwards towards a person doesnt indicate fear, it indicates anger. All he could answer on that was people do weird things when they are scared. After some back and forth where he in no uncertain terms let me know my area is known to have violent people, he terminated the phone call after I demanded he tell me who his supervisor was. He said he was the manager and when I asked who the owner was and who signed his paychecks, he refused to give me any contact info for the owner. I told him I would come down to find the owner and he said go ahead I wont let you see him. I am appalled at this mans customer service. The driver needs to be fired as he is a major liability. It was morning and there were children on the street going to school, and I had just come home from dropping mine off thankfully and they were not there to witness this. Joel needs extensive training or to be put in another position.

These guys always show up in a timely manner and they are polite.

Terrible

This place is horrible theyre so hard to work with they dont give you a break on anything their staff is extremely rude and I wouldnt have them tow my grandsons tricycle