Excellent customer service in the home.we needed a cable outlet installed in an accessible crawl space and the two servicemen that came to do it worked without complaining and work to satisfy every need that we had.

Overpriced, confiscatory practices, horrible service and a pay your (1 day) overdue bill or were gonna send someone over to break your legs. attitude. Typical gangster monopoly mentality. Desperately need competition.

Friendly service, but prices and packages are outrageous. Id say try another service but in order to do that youd have to literally pack up and move because they monopolize the area.

Could send a letter quicker than an email

Consistent internet connectivity, with great customer service whenever there has been a rare issue. Maintenance is usually done during off hours, so you rarely ever notice downtime.The cable bills took a huge rise, so my 5-star review is for the internet ONLY. When it comes to the cable, it brings them down a notch. I wouldnt recommend the cable services, as they skyrocketed over the years, and became unaffordable.

I love having blueridge! Never had an issue with their services and everyone Ive had to talk to was very nice and helpful.

Internet is beyond slow. I have 200 mbps and constantly run speed tests of under 1 mbps. Ive had a tech come to my home multiple times to attempt to fix my problems.

The front office lady Georgia, is awesome. Greatest experience I have ever had with a cable company.

We have had our cable thru Blue Ridge for many years & have always had good service. This week I stopped into the office to pick up a new remote as ours had stopped working and the ladies working there were super friendly. And fast, I was on my way with a new remote in under 5 minutes!

They know a large portion of the area is out of cable and internet at 8pm but no technicians are in tonight. They might get to it tomorrow. Tough luck and too bad until they feel like dealing with it.

Listen this place gets alot of negative vibes by people in the local community. Seriously tho I dont know why they offer great package deals and they will work with you to find the best package deal for your needs. Sometimes even lock in a special price for a hole year. Listen just give em a shot especially there internet! THANK YOU B.R.C.

BR internet has to be the worlds worst and most costly for what you get. They have a TOTAL monopoly on internet in this area. On a zoom board meeting last Thursday, I was dropped 4 times. I pay $60 for 100 mps and constantly have unstable connection pop up when zooming. When compared to friends in other parts of the country, they pay less for faster speeds and dont drop you when zooming. If possible, I would switch to another this afternoon.

I just moved to Ephrata and was not familiar with Blue Ridge at all. The customer service was great with helping me pick a package that worked for me. They were able to get someone out to my apartment quickly to get me set up. I am teaching from home right now due to Covid 19. The internet has been awesome! It never freezes while I am online with my students like my old internet company did. The internet is fast and I get a lot of great channels on the TV. All of the employees I have dealt with have been kind and professional. I am really happy with blue ridge so far.

Service and Tech Support at Blue Ridge Cable were responsive and helpful. Other than the long phone wait, it was a beneficial experience for me.

No stars, this the second time in a year Blue Ridge has scheduled an appointment with me only to no show, no call. I have canceled my service ( there is one star because this website will not allow no stars, go figure)

New to the area, you need to be a more reliable company and take lessons from other counties service (Service Electric). We have the highest service available and paying top dollar. The internet is TERRIBLE, it freezes, cuts out and we get kicked out. The cable freezes and we get TiVo messages at 9-930 pm every night that I have to unplug or shut tv off and on then wait 10-15 minutes.

Easy access into the building for the handicapped .The personal are very knowledgeable and willing to help with questions you have.

So excited that Elon Musk will put you guys out of business soon.... At least from my household 🤙☝️

Local cable/internet company. Customer service is great. Prices are high and limited packages not very customizable.

5he lady on the phone, was not very friendly. But the lady, in the building was very nice.

Quality and service were great. For the 3rd time we are leaving Blie Ridge Cable. This is the first time we left there internet service! But each time we leave for the same reason....its very simple...cost!The monopoly is over people! The Ephrata area now has another Cable and Streaming TV service to match along with internet!Its a shame they make no attempt to keep long term customers happy with just comparable pricing. I contacted them twice before I left to give them fair warning and a chance to even come close to Xfinity/Comcast and Blue Ridge made no attempt!If you are frustrated with Blue Ridge dont be afraid to move on. I got 1.5 gig of internet speed vs. .5 gig, more channels including EPIX movies, free service and installation and free Netflix which saves me an additional 13.99 a month plus 64.95 a month on the monthly for a total savings of $78.94.Not bad XFINITY/COMCAST you just saved me $927.48 a year for the next 2 year contract with no price increase for and even longer period of 3 years!Thats $2841.84 over 3 years to leave Blue Ridge. Good luck staying in business!Take it easy on the employees they are good people and do a great job. The management at Blue Ridge is incredibly stupid!

*Provides overpriced internet with latency and ping issues that they will not resolve. Ive had blue ridge techs to my house 5 times (techs were always very nice) and still have Latency and ping issues daily. The last tech said he thought it was an issue with the cables on the street and was going to request a crew to come out. I was told they would inform me when they came out so we could verify if that fixed the problem. Another month has passed and whenever I talk to Blue Ridge support they want me to do a speed test and suggest another tech coming to my house to do what theyve done 5 times with no results.

The folks working there were helpful and friendly but the line was so so slow and the business is only open 2 days a week.

For the price, the internet service is a complete joke.. inconsistent connectivity and the speed is a complete waste of time and money... no problem getting your housework done, waiting for the website and pages to load.

We had to choose Blue Ridge or a dish service when we bought a new house. We didnt want a dish because you lose service during critical weather alerts. In 2 years, Blue Ridge has been out probably 8 times to address service issues and it never fixes the problem. For almost $300 a month for a residence, it should work. At least most of the time, right?Desperately waiting for fios......

We tried the business internet service and the quality/speed was consistently poor. They did send out help to try to fix the issue, but it continually returned. Their phone customer service was poor, very dismissive people when you try to explain difficulties in service. We consistently get transferred to another person and are disconnected when trying to communicate the issues. Communications companies should be better at communicating.They were very friendly and helpful when we signed up.

The lady I spoke with was very helpful 🙂. Talking to customer service could really make or break your day, this day was hectic and after that phone call she really helped make my day much better. Thank you!!

It would be nice if when having technical problems you could reach someone in tech support on the phone. I have a channel blackout problem and have rebooted the tv twice now. Tech support claims heavy phone traffic and I have not been able to get through. I am getting fed up with Blue Ridge and its high pricing and lousy customer service. Im going to start looking into other options

Returned equipment and staff very professional and pleasant Would recommend

I recently had an internet cable issue; reported the problem to BRCTV at 9am on a Saturday morning, and the problem (which was a bit complicated to repair) was completely fixed by 12:30. They treated me professionally, courteously, and made it clear that restoring my internet was important to them. I am glad to have an internet provider with such a wonderful service and work ethic!

Rate kept rising. Picture quality not very good and the answer to everything is reboot. I rebooted to Dish again. More channels plus internet through Windstream for 3/4 price. And I had no internet with Blue Ridge.

Internet access sucks!! Cant even go one hour without it cutting out. I am always having to start over with what I am doing.

Wonderful food and great desserts.

Has to be one of the worst cable companies. Customer service is non existent. Kearston and Ashley wouldnt even get hired at McDonalds with how bad their customer service is. Everyone wants to up charge but cant explain why. My new promotion includes the second from the top internet which I get the best now and the same channels for $248. I pay $177. Please reach out to me so I can hear the next rep apologize 50,000 times but not actually try to help.

We use them for our internet and phones at our business, and while there are issues here and there over all the service for what we pay is good and when there are issues they are very responsive and always polite, professional and helpful. They will keep working on an issue until they can resolve it. Its a lot more than I can say for other companies I have dealt with.

Overpriced for inconsistent service and customer service isn’t helpful at all! WiFi always getting interrupted and constantly reset the service ...just awful heard Comcast in our area now with cheaper prices and faster WiFi speed

Their customer service is horrible. They sent me a remote that was broken and tried to charge me $20 to send me a new one. For over 10 min, the girl Insisted that I had to pay for it until I demanded to speak to a supervisor & then magically it was free. I’m so sick of their gimmicks. Every year I have to call them to negotiate a better price when my current deal expires. You have to demand to speak to supervisors & after an hour of haggling they will offer you a slightly better price. So sick of this company and will cut the cable cord once my current promotion expires. Way too many other choices for TV programming for their terrible customer service. This is a time they should be stepping up their game. They’re not the only option anymore!

As a customer, this company prioritized me as lowly as possible concerning every facet of my expressed frustrations over their uncompetitive and highly overpriced service. 2 separate technicians completed 2 poor installs and the truly barbaric data caps are archaic.

THE WORST CUSTOMER SERVICE EVER! I didnt think it was possible to have worse customer service then Comcast. but 100% Blue Ridge is the WORST!!!! to say sorry we cant come out and look at your internet for 2 weeks! when people / kids are forced to work from home is an ABSOLUTE JOKE! I would NEVER recommend this company.

It forced me to give at least one star, but this company does not deserve any. Archaic. Expensive. Has the monopoly on cable/internet in our area, so your best bet is to invest in Roku or check out one of the dish promotions.

Very friendly service.

I’ve had continuous poor experiences with this “ISP” for about a decade. But when no other service provider is available sometimes you gotta eat the s*!* sandwich. They’ve been late to appointments, keep you in the dark about known outtages, take their good old time “fixing” outtages, and then report that they’ve been resolved when widespread interruptions still persist. If you have any opportunity to go with someone else, take that opp. Additionally, they way they open and close accounts is ACTUALLY mind boggling. I’ve moved a handful of times and literally have about 7 accounts with them. Logging in to pay a bill is an epic adventure everytime trying to figure out which account is active. And when your internet barely works it adds a whole new aspect to the mix.

What can I say the cable is to high and they raised it again.

Best customer service ever

WAY overpriced for what you get. Switching to Comcast this afternoon.

Great customer service!

Having Blue Ridge Internet is like gambling. Some days it works - some days it doesn’t. In the week of 8/26 to 9/2 I’ve had at least 15 outages. Usually at night, now during the middle of the day. I am a network engineer and I am sitting here with my testing equipment where signal strength states ‘Excellent’, but there’s nothing behind it.

Blue ridge used to be annoying because of their data caps but now several of their plans have got rid of that and they are completely unlimited and the service is fast and reliable and the prices Fair

Only option, Comcast is way better for the price. Internet is mediocre and tv is expensive.

The absolute worst internet ever!! Internet consistently goes out!!

Cable always goes out. Internet is slow and loses connection all the time.

Great service, every technician was very friendly. Service is almost always on. Customer service seems to always be available. This is a very reliable service. After hooking up and re-hooking up because of trouble they actually voided the hook up fee for me. I have no complaints with this service.

I have been a customer for many years and have had very few issues. My internet speeds are usually constant at the level I am paying for even during peak hours

The office hours are sporadic...

Very disappointed, i have been a 20 year customer and was looking to get my monthly plan down. Loyalty means nothing to them, i could not get my plan under $200 unless i was a new customer or strip my plan down to the basics. Thankfully Verizon is coming

Always nice people good customer service

I was helped quickly and efficiently.

Disappointed that they are only open 2 days a week

Joe was able to help me with my internet when it was down. He quickly trouble shot my problem! Many thanks!

I want to first start off by saying their internet is okay. Whats not okay is DATA CAP! The average family will go over 1TB a month and expect $10 for every 50GB which is utter garbage. Even Spectrum doesnt stoop this low. Please stop scamming people for their money you absolute monopoly.

Excellent services. Fast reliable internet. Great cable TV packages.

Unreliable and unaccountable.

I had to return a telephone modem because we were no longer going to carry telephone service via the cord. There was a line of people paying their bills and somebody else was returning equipment as well. they only had one person working but she was incredibly friendly and move the line fairly quickly. they have plenty of parking there but you have to be careful that its the furthest entrance down the hill and not the top one, which is at the studio.

Very helpful with my request about getting service of Internet and phone with you guysThanks

Moving next week, had service disconnected 5 days before the move, call and spend hours on the phone getting empty promises, discontinued service and cant wait to hook up to Comcast.

They have no problem raising rates every month and customer service doesnt care when you call. They dont care about your business. No alternative so no craps given. I used to praise their service and now I have nothing but negative things to say.

Small town service (which is wonderful) along with small town speed (which is slooooooooow). Every request over 11 years was met with kindness, efficiency, and quick service. No complaints! Anyway we could move this level of service to the Washington, DC, market??

Only because you cant give zero stars. Simply put they suck.

Actually on the phone now with them as I leave this review, still on hold 28 minutes later. Trying to figure out why I can’t even watch basic TV? I get an error code V117, the sad part is I just paid my bill today for a service that I don’t get, sounds more like a tax then a bill? Kinda like be robbed but you have no choice? Poor service and customer service is even worse. I am done, but I am going to refuse to pay for a service I don’t receive.

Joke of a company. Terrible customer service and terrible internet. Don’t even consider this as an option you’ll thank me later.

When you are the only cable company in town you don’t have to care about anything. Poor televised channel choices, poor speed, poor “video on demand” network very antiquated and lack of choices. Does not function as smoothly as a satellite providers does.! Oh did I mention the absorbanant price and fees charged for just basic programs, with no frills!! One would think that if they even read half of their own reviews online, which are mostly 1 star, the management would attempt to make their company better.!?

Blue Ridge in general is crappy. You can decide whether it is good or not after you have read through the reviews, but do yourself a favor and avoid the company. Internet is terrible and completely unreliable. Their TV service is completely garbage and cuts out all the time. Their new box that they distributed to every customer is worse than the old one. It it cheap and takes up 1/4 of the screen when you want to change a channel. The remote it cheaper than ever with buttons that dont work more than half the time. Every time I want to change the channel, I need to get up off the couch and even move around before I can get the signal from the remote to the TV. I wish they could be more reliable and would care more about the people and less about the money that they are so hungry for. So in conclusion, avoid Blue Ridge and any deals they offer you. Just remember that how much of a deal they give you never matters, because its never going to be worth your time or money.

Blue Ridge is far and away the worst company I have ever had the displeasure of doing business with. Where do I even start? Customer Service? Abysmal. Services? Terrible. Price? Absurd. If I could rate my experience with ZERO stars, I would. I have nothing but terrible things to say about Blue Ridge. PLEASE, PLEASE STAY AWAY. DO. NOT. USE. BLUE RIDGE.

Right now they have a deal on Showtime for $5.50@ month for a year!

Fast reliable internet. Price locked in at 49.99For 2 years.The guys who did the installation were very knowledgeable and had me set up in less than an hour.

Prices are way too high for what you get. I dropped their cable which was way overpriced. Unfortunately they are the best option for internet or Id drop that too. After hours customer service is pretty solid and better than many. In office customer service is mediocre at best. Very impersonal and less than enthusiastic.

Service goes in and out but I sure do get charged when I go over and never get a discount on my bill when its out on there end just wish there was a different provider in my location

Took my client here to pay their bill. Customer service at the counter was great. Way over priced services but at least they rip you off with a smile :)

Had an issue today with my Tivo. I called and spoke with a technician who took a lot of time to walk me through the steps to fix it. She also had a technician come out later in the day to check. Both employees were competent, patient and pleasant. Problem solved, and a little extra tutorial given in person. Im very pleased.

My one legged, blind grandmother moves faster than their internet. Prices are outrageous for what you get. Service goes out at least once a week, and theyre always looking into it without an estimated time to be repaired. Comcast is literally Satan, but I would gladly invite them into my home if it meant finally being able to rid myself of this awful service .

Blue Ridge is the absolute worst internet provider I’ve ever heard. You can’t be watching netflix while an online xbox game is running or else the game just crashes and becomes unplayable. The prices are outrageous for the quality internet you are provided with. I definitely do not recommend. If there was a 0/5 rating choice, that’s what I would give them.

Service cuts out many times daily for just a few moments and much longer at least a few times every month.I spent years having them blame it on my router or computer while replacing both multiple times. I decided to go with all their provided network equipment. It didnt help at all.Even when I have my plan set to gigabit, the quality is so bad that I cant make voice calls over the internet. Sure, I can download massive files quickly, and video that can buffer works well most of the time, but anything that requires network stability (voice or video calls, gaming) is too frustrating to even try.Prices are horrible. Data cap is very low for the streaming generation, and $10 for going over by 1 single byte, and another $10 for every 50 more GB is crazy.They also dont care at all. They are a government granted monopoly, so they couldnt care less about the customers and while the employees seem to be nice, the company itself doesnt even try to hide its apathy.

Whoever thinks their customer service is great (or even remotely good/competent) is way off base. They are not able to give any answers that help. They appear to be way understaffed both at the call center and in the field, and regardless of the situation at hand, they must be asked for some kind of refund for the day(s) of no service due to their inability to get their job done. That should be a given!

Last week I got a letter about the DTA mini boxes they will be sending out. The letter says you get two free boxes but call if you need more. Now the fun begins!1. No automatic number for ordering another box so you have to wait until the end of the narrative (push 1 for this, etc.) until a human picks up.2. The human says that even though my boxes have not been mailed out, I cannot order another box until they are mailed out and, presumably, I receive them. THEN I can order another box. So what is the point of the letter telling me to order more boxes now?I really cannot wait until the boxes arrive: Im sure the installation instructions will be really clear and easy to follow.

Dianne is wonderful. My father had an account and passed away. While the customer service call center reps give a hard time... This office doesnt, they are very friendly and understanding. And took care of everything ..thanks again blue ridge

They are obviously price gauging customers since they monopolized the Lancaster area. Just checked to see if Comcast is here yet and they have pricing at 69.99 a month for TV and internet. While Blue Ridge starts at around 149.99 then jumps to over $200 and thats without HD, DVR and no premium channels. Customers should sue for price gauging. No wonder Yelp gives them a 1 star and they get a 2.2 rating on their own website reviews. Ban them and stream.Over 200 dollars a month and thats without DVR and HD.Will cancel when I find another internet service and just go to streaming.Even just Basic after trial i was quoted at $179.00.Didgistong greedy company

Update: Xfinity is coming to town. I can’t wait to cancel my Blue Ridge service. Will celebrate with champagne.Just wanted to update my review and say that Blue Ridge is still the most garbage company out there. I can’t believe that a company this terrible can exist. I would rather flush my money down the toilet than pay Blue Ridge.

I have been a customer for years. Comcast just came into the Lititz area and is offering great deals to switch. I called blue ridge and gave them a chance to keep me as a customer but they refused to match pricing. They even refused to waive installation and connection fees. Extremely disappointed. I will gladly switch to Comcast.

The lady up front was nice. But had a terrible day on the phone and at the office. Still not resolved.Paid my bill on 12/28 on the phone.Woke up today (1/3/18) no service. Customer service said I didnt pay my bill. Took bank statement from my bank to there office and they still didnt credit my account. She said they needed to investigate it further.They cant find out where the payment went to.How is this my problem?

Great place .Very friendly and helpful staff.

Two years ago, I gave this company a 1-star review.Looking back, I was right to do so. But now, theyve really stepped up their game! Theyve increased their internet speeds TREMENDOUSLY, and all for free! Theyve switched to Digital, so everything on TV looks better. They added many more channels, all for free.When I had a problem, they came very quickly! When I called multiple times, someone answered within 3 minutes each time and took the time to find solutions for me!! I feel comfortable giving them a 5-star review.Thank you, Blue Ridge. Keep up the good work!

If I could give zero stars I would. Constant problems for bad service at a high price. Stay away if you didnt already.

If their was another cable company I would say BlueRidge would be out of business and crying that they couldn’t contain the costs as usual, 🤷

No customer support. No response to email to customer support. On hold for more than an hour on phone line.

Over $200/month for a service that doesn’t work when it’s supposed to. I have not watched a single episode of Sunday night premium tv without a minimum of 5+ interruptions. Audio cuts and picture quality freezes for 10-30 seconds. Often On Demand cuts out and says there was an issue, try again later. This is cut-rate/ overpriced cable. It’s a shame we don’t have Verizon Fios up here

Poor customer service and overpriced. Their site recommends a DOCSIS 3.1 certified modem for their Dream and GIG speeds so I purchased one. The modem worked great for a few months and then one day it stopped. It turns out that Blue Ridge stopped supporting that particular modem (Motorola MB8600). The return period for the modem passed and Blue Ridge only offered to lease me a modem, which is a total rip off. Their site still says they recommend a 3.1 certified modem, which is FALSE information considering how a very common brand (Motorola) isn’t actually supported. I ended up having to buy another modem. I wish they would do more to make things right with their upset customers. No good.

An extremely overpriced company due to there being no competition in this market, with internet service that slows to a crawl at LEAST once a day and zero help in their customer service department. Any problem you have, they reset something on their end, and thats the end of it, whether that fixes the issue or not. Only option is to open another ticket and wait for the same service. Pitiful.

Friendly costumer seevice

Blue Ridge has been a very reliable cable company. I have no complaints at all.

After 10 years of being a customer and after numerous rate hike, they decided a 37% rate hike was in order. Dumped internet and phone, cable will be gone soon too. Obviously not interested in customer retention!