Oh my goodness these guys are great. I had a bit of an emergency (or my cat did) and I just couldnt live with the stain and smell. Next Day! They came out the very next day. Done and Done! Prompt, Professional, Fast, Thorough....just a great all round experience.Noteworthy: My boyfriend who is allergic to cats cam over that night and not only didnt notice the oopsy smell but didnt suffer as he usually did. Bonus!!!