Very impressive team. I saw my car on line, called the dealership at 4:00 pm on Friday and it was delivered to me in Michigan by 1:00 pm on Saturday. I highly recommend checking them out if you are looking for a new or used car. Many thanks to Sean and Will!

I had a great experience at Tom Naquin. Tracy was great and super knowledgeable about the Altima. He showed me everything I needed to know and answered all of my questions. Naquin made my process of leasing a new car super smooth and easy. I would recommend them to everyone!

This is a top notch dealer, from our sales person Bob to our finance person Sonny, they were the most professional group of sales people I have ever dealt with. The owner of this dealership should be very proud. I will definitely be back if I ever need another car or lease.

I dont believe the dealership did anything to try and get my issue resolved under warranty. In fact I believe they told GM why it shouldnt be covered even though the tech did not know why it happened. This is the same lift kit that is GM approved for Tuscany conversions. Nobody can tell me what the cause of the failure is and why it happened. Just I have to pay for it.

Fantastic service, Michael karpenko got me in and out in less than an hour with my new Escalade totally worth the drive from chicago.

Tracy was our sales consultant. He has been our sales consultant before. He is courteous and is always there for the customer. Answers our questions and very helpful. We highly recommend him. The finance manager and everyone in the dealership was very courteous.

We had the best customer service experience when purchase from Mike Karpenko at Tom Naquin! Very polite and easy going. Also we got to talking and he’s a fellow “car guy”. Very nice and exciting energy this guy has! GO SEE HIM!Also beautiful dealership! I was given a tour of the service center in house as well and told what to expect!

My car got an engine tune up and had 3 recalls addressed, and an oil change. There was no inspection completed with any of this service. When I asked about it when checking out, the guy said they did one, but just didnt fill out this inspection report and showed me the blank report stapled to his copies. My regular shop always completes an inspection with every oil change, so I know what maintenance costs are coming up. Because I wanted to get an engine tune up, I brought my car to the a nissan dealer, and expected better service.

The sales manager was very helpful and walked me through the process of test driving and then discussing my vehicle options before we started discussing a potential purchase/lease. All through the process, Paul, was nothing less than friendly and respectful. Im quite happy with my new vehicle and I look forward to doing business with him and the rest of the sales staff in the future. Thank you for making sure my experience was a positive one.

The team at Tom Naquin Chevrolet-Nissan-Cadillac is always extremely professional, the sales staff is friendly, and the management is great! They always take care of my needs promptly and I never have to worry about a job well done.

Don’t get me wrong they have good cars but there’s virtually no communication whatsoever after purchasing your vehicle.

The service personnel are extremely knowledgeable and very customer focused. My interactions with them have been excellent.

Great experience. Greg and Tracy were amazing. In and out with my beautiful new truck.

I brought my vehicle in for some recalls, one problem mainly that I was concerned about and they did everything but what I initially brought it in for. Once the work was done, an I-key system error was popping up on my dash, my hood latch no longer works even though it was replaced, and the problem I initially brought it in for was not fixed!

The service writer, Matt was friendly and got me checked in and the work started shortly after I arrived. The cashier was also very friendly and got the transaction completed in a timely manner.I generally have my tires rotated each time I have my oil changed. However, prior to this visit I skipped the tire rotation each of my last two visits due to the issues I have at Chevrolet Dealers across the country. Inside the drivers side door of my truck is a sticker that tells the recommended tire pressure for my truck. It recommends 60psi front and 80psi back. And when the dealers rotate to tires, they dont correct the tire pressure. I am a fulltime RVer and pull a 16,000 pound fifth wheel trailer so it is important that I maintain the correct tire pressure. This time on the multipoint inspection sheet it is noted that the tire pressure was 60psi front and 80psi rear. Now I have an aftermarket tire pressure monitoring system (TPMS) so that I can monitor the tire pressure of my truck tires and also my trailer tires. Since the inspection sheet noted that the tire pressure was correct I didnt check while at the dealer, but my TPMS told me that the tire pressure on all four tires was wrong. It indicated 72psi front and 67 rear. This isnt even close to what was listed on my inspection sheet or what is recommended on the inside of the door. I also checked the tire pressure with my tire pressure gauge, back at my hotel, and it confirmed what the TPMS was telling me. Did the tech that serviced my truck really believe that I wouldnt notice the discrepancy on my TPMS? After all it is right in front of the driver attached to the windshield. So when I arrived back at my hotel I had to once again correct the tire pressure on all four of the rotated tires because the Chevrolet Dealership couldnt do it right the first time. I hope that the dealership will make note of this so they dont make the same mistake in the future and that General Motors also makes note of this so they can correct this problem, at all of their dealerships, going forward.

I was getting oil change & he asked if I needed tires rotated. Only have own car 2 yrs & knew it hadnt been done, so I told him sure. Little did I know it was extra charge. Had coupon for service so didnt hurt my pocketbook too bad.Great service otherwise !!!

Mike and Rick are awesome! They explain every detail. If they dont know something you ask, they definitely find out for you. Good job guys!

The process was 5-Star and I definitely recommend Tom Naquin Chevrolet-Nissan-Cadillac for your next auto experience.

The team over there always does a great job getting me in and out.

Very easy transaction. I enjoyed the people I had to work with.

Paul Luneke is great! I love working with him and have leased six cars with him and its always a great experience. I also find the Tom Naquin dealership and service department to be much more fair, honest, and easy to work with than my previous experiences with Gurley Leep. I would NEVER get a car from Gurley Leep!! Tom Naquin sets a high standard!

Very upset for the cost of an oil change. $89.00 for 5 quarts of full synthetic and filter is outrages. I get my oil change for my F150 at the ford dealer and its under $50.00 for synthetic and my truck takes more oil

I dealt with Davis in the body shop. He is great to work with.

I bought a 2018 Chevy Malibu and have been servicing at this dealership for about a year now, Every visit is pleasant, quick & satisfying. They always treat me with kindness and I feel comfortable asking questions about my car without feeling like I’m being pushed into services I don’t want. Would definitely recommend!

Great experience. Would buy their again

Oil change and general service great! Was great to have a washed car when it was completed1

THIS THE ONLY PLACE SCROGY BRING HIS CADDY MAN. MY MAN GREG FINK IS THE BEST HE BEEN SELLIN ME DEM CADDYS FO 30 YEARS

Jim the manager always goes above and beyond!! He is so personable and truly a great person to do business with. This is my third lease & second car buy with him & every time it’s been a pleasure. Thank you Jim!!!

Great experience, Mike was very helpful and made sure everything went smooth. Took the time to answer all of our questions.

Shirrell got me in and out. Chevrolet mailed me a coupon for an oil change and tire rotation, which Tom Naquin honored, in addition to punching my loyalty tag. I’m getting closer to a free oil change!

From the very first time we went to inquire about buying a car, every person we encountered was helpful, friendly, knowledgeable, patient & answered all our questions. I was not sure exactly what car I wanted & was able to test drive 4 different cars. The process took a few days and every time we were treated as the most important people in the showroom! Once we chose a car the process/finance/paperwork was efficient!! Then the salesman sat in the car with me to make sure I knew how everything worked! Impressive!! We feel we can trust Tom Naquins in Elkhart 100%.

Friendly and courteous service and a very reasonable price.

Personnel was efficient, polite, helpful and delivered vehicle exactly as promised.

Your people got the windshield wipers going next business day which was even President’s Day, in time for a big snowstorm. A credit was found in my warranty. This was a great experience.

I was very satisfied with the service I received. My GM Advisor went above & beyond to help me & get my car repaired in a timely manner.

Very friendly service department and gave me a nice loaner vehicle. Fixed the major issue but will need to bring it back for the rattle in the door that wasnt fixed.

Very good place..... very good service.. MIKE did great job when we bought new truck.

I didnt have any problems. Paul Luneke was extremely helpful and the manager was also. I was a little concerned about the payments and they worked with me and I thought that was really GREAT.Ive always been treated real good and I have no complaints at all. My brother is buying the car I turned in. He was VERY satisfied with the service and all.

Fast and courteous, and returned my vehicle washed

This was my 6th vehicle purchase from Tom Naquin.They are always very proffesional and helpful.Great sales experience!

Came in for service.... oil change and tire rotation. Rick showed me a plan Nissan had that saved me money. Rick did great!

The weather was bad so when the technician finished working on my vehicle he brought it back inside so I wouldnt have to go outside. I thought that was such a wonderful gesture of service with a smile.

Service was quick and reasonably priced. comfortable waiting room and free car was as well

Matt Iemma and his team always do a great job. Top-notch team and facility.

Absolute lifesavers! Mark from the service department is incredible. I called frantic mid day saying that my buicks windshield wipers have completely stopped working. Not a big deal? It is if you live in the midwest as I do and it has just snowed like crazy the night before. I got an appointment to take my SUV to be looked at in 2 days. Well, apparently that wasnt going to fly with Mark. He called me back and said to take it in the very next day! By 2pm the following day, I had everything fixed. The team called the warranty company and did all the leg work. I picked up my SUV and didnt even have to pay a single penny! Customer for life!

I went to get my check engine light checked out, they fixed the issue but later on that day my check engine light came back on. After I spent over $300. But very nice people, hopefully they figure out the issue without me having to pay anymore money..

Simple warranty change, oil change, and small repair to the door. Drop off box was an excellent service as I left my vehicle overnight. The service team quickly address all the issues on my vehicle. Also, the service team returned my call on additional issues. I was so impressed, I began looking at new vehicles.

Saved me money on an unnecessary repair! I originally was told by another repair shop that my transmission was failing. It took a little bit of time to find the root problem, and they fixed it. I appreciated the car wash afterwards too. Rick Lord at the Nissan Service center deserves a raise after dealing with me! Thanks for all your help.

Mike karpenko is the man to deal with awesome experience was really shocked you just dont find that kind of service in dealers anymore, mike is defiantly who you need to deal with.

Tom Naquin treats customers like family!!!I will NEVER go anywhere else!!I can not thank Nik and all the Tom Naquin employees for everything they do!!!!

I took my car in with what turned out to be a trying case. They stuck with it and got my car back to me running good as new. All the people there were kind and helpful and I felt I was in good hands. The use of a loaner vehicle made the wait tolerable so I could get around while I waited. The place was clean and well kept and so was my car when I got it back

My wife likes to have her vehicle serviced at Naquins. I always take it there for her and everyone is always top notch. It has been a pleasure doing business with you.

Very easy to work with in all areas. We like them a lot and plan to buy more vehicles in the future.

Very good service and professional employees as usual

Everyone was great, My car was in and out quickly.

Got a great truck and was pleased with the sales person and i dont have any complaints.

On December 14th I had my car in to be serviced after waiting a month for the appt. I was told that another repair needed to be made, but not at this time. After 1.5 weeks I picked up my car. The car is not driveable. I returned the car a day later and was told the issue is the part that they told me was not needed to be repaired at this time. Never did I receive an apology for getting back a car that is not able to be driven. My teenage son drives this car and the situation is not acceptable. All offered to me was a discount on the new repair. The cars need to be test driven properly and not just around the parking lot. If it had been stressed to me how much the second repair needed to be done when the car was first done it would be a different situation. Was not even noted on the original paperwork. I will not be back to this dealership.

I can only write a review for the service department since they have had they vehicle more than I have in my first 90 days of ownership. Mark has tried to help as much as he can, however his hands are tied as well. Whatever so-called inspection was performed prior to purchase was a waste of time! After today I will have put $4000 into this vehicle and the used car manager has yet to call me back. Extremely disappointing!!!

It was a positive experience. No problems.

It was great, oil 🛢 change tires rotated, the team washed my Trax wow, I didnt expect that, but it was nice 👍

The service department was great. Addressed both the recall and minor warranty issue to my satisfaction.

The service started immediately. All on staff were very helpful.

Quick and easy.

Great service department people are honest they do what they say theyre going to do and the rates are very competitive

Went in for oil change and was greated by everyone by name. Checked car over and found cabin filter to be really dirty. Glad to not be breathing dirty air anyone!The service associates are always very helpful and friendly. Always enjoy my appointment s.

Nic and the team are amazing!! Very happy I switched dealerships.

Customers are well taken care of at Tom Naquin.

Our experience with Tom Naquin was above and beyond if any car lot we have ever been to. Our salesman Justin and the sales manager Jim were really awesome and listened to our situation and what we wanted and made a way for us to have what we wanted. Customer service was above and beyond what I expected. Really great place and really great people. Highly recommend going to Tom Naquin for any needs yo may need. They make sure they try everything they can to get you in what you want. I am very pleased with our experience. Wish I could give them more than 5 stars

We enjoyed speaking with everyone at this dealership. Everyone was very helpful. Our sale associate Paul was very good at what he does. He helped us find the vehicle we wanted and then explained all the updated features.

The service team is very helpful and they address whatever concerns you have promptly

Professional & enjoyable service

They always find a way to get me in during the time I have available. All the guys in Nissan service are top notch.

Have had a great experience purchasing both a new and used vehicle from Naquin. What is more important to me, is the first class service they provide through their service department. All around great people, and business. Thank You!

Always impressed with the customer service in the Nissan service department at Tom Naquin. So helpful and friendly!

Always ready to go above and beyond for their customers!

Solved a difficult issue with our suburban and kept us in the loop the entire way with great communication.

Tracy my salesman was very knowledgeable and took the time to show me all the features of my 2020 Equinox. I will definitely recommend Naquins to friends and family.

Very fast and efficient

Tom Naquin fixed my 2008 CTS timing chains under the special extended warranty GM provides. They did excellent work, and only had the car 2 days!

Naquins always treats me well.

Everyone we interacted with at the dealership was pleasant and attentive. Donny assisted us for the majority of the time and made the whole car buying process go very smoothly. There weren’t any surprise fees when it came time for the paperwork, which I really appreciated. Overall we had a great experience and would recommend Tom Naquin to anyone looking for a new or used vehicle.

Everyone was helpful and courteous.

I came to Tom Naquin back in 2015 to trade in a junker for a new car and got Bob who has taken care of me every step of the way since! He doesnt treat me as a commissions check but more like his own family hes looking out for and makes sure my kids and I are taken care of! Yesterday I came back in to trade in the car I originally bought, he already knows my car preferences and has set me and my kids up with another perfect car! Thank you Bob for always going above and beyond!!

Mark and his team are consistently outperforming the status quo! These guys are great and Mark is always able to make us feel assured that we are in good hands. Give that man a raise 😊

The service department is one of the best around. Brought my vehicle in for a brake check. They said the brakes were good at this time. They could have replaced them and I would have paid. Quick adjustment. In and out. I trust these guys!

Thanks Danny and Sonny for getting us into a certified used Nissan for our son. I appreciate the ease of doing business with you guys and definitely will recommend you to anyone that is looking for a vehicle.Again Thank you

The gentleman who handled my service was very nice & friendly! He was great!

Rick was the best. His patience was beyond measure. His experience warmed my heart. This was a tough situation but he resolved in a timely manner as he had all the things needed to complete the job

I had a wonderful experience. Very friendly and efficient.

Was greeted by my service rep (Sherrill ) who went above and beyond ! They took extra precautions due to the Virus and I appreciated that very much,

If I ever have a concern when I bring my Rogue in for an oil change, they immediately resolve it. Im always confident that any issues with my car will be brought to my attention, which gives me much comfort and confidence. They do excellent work and have great customer service!

Brought the car in for 20,000 mile check. Rogue ready on time and washed. Rick Lord is the best service manager I have ever encountered In 54 years of purchasing cars.

Several people ask me why I drive all the way over to Tom Naquin in Elkhart when I live in Niles Michigan and can go to the Nissan dealer in Mishawaka. I tell them I go where the service is great, treated like family and not pressured into more repairs or services that are not necessary and you can’t afford when you live on a budget. My experience at Tom Naquin is always above and beyond and that is why I always return. Thank you Tom Naquin and all your wonderful employees.Signed a Very Happy customer.

Service was professionally done and it was done quickly. I was kept updated with no surprises and also appreciated shuttle service to nearby stores.

Bought a 2019 Chevy Colorado. Very helpful staff and worked with me on selling price. Honored all promises made by the sales rep. My only complaint is that I started out with one salesman, related my expectations, worked out a deal, and then all of a sudden I had a new sales rep because the original took a new job elsewhere. The dealership knew this was going to happen but failed to tell me until my salesman was already gone.

Went for my oil change and tire rotation. Had an appointment and they were on time. Service manager was pleasant as always!

Needed oil change and tire rotation. Migraine forced me to reschedule original appointment. Rick was very kind about that. Day of, I was in and out in under an hour AND my car was washed, too! Plus, I didnt have to have a coupon to be able to afford work done at Naquin - excellent! Thanks!

Great experience, assisted in my daughters first used car purchase. Explained all financing and warranty options.

Very kind staff .Good job

Very good 👍